2nd Line Support Engineer

2nd line support engineer – Firewalls, switches, routers, servers, Hyper-V, virtualisation, onsite

Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of customer service. The clients you will be supporting are both medium and large-scale organisations that rely heavily on this company’s exemplary customer service and technical knowledge. With a long-standing expertise in Microsoft products, remote working, networking, and data storage, they are building one of the most sophisticated Cloud platforms available to small & mid-sized businesses.

The companies aim is to help businesses transition to the Cloud, with solutions that help businesses cut costs, increase service levels,      boost productivity, and achieve a competitive edge through increased mobility. Partnering with some of the biggest vendors in the industry they aim to deliver best in class security, networking, and storage solutions.

Tech stack
•    Firewalls – Fortigate
•    Switches – Cisco Nexus/FortiSwitch
•    Servers – HP
•    Hyper-Converged Infrastructure - Nutanix
•    Virtualisation – VMware, 
•    Storage – Nutanix
•    Backup – Veeam Backup and Replication

Infrastructure & support:
•    Take responsibility for the maintenance and management of the Cloud platform and Data
•    Centre and collate and maintain up to date documentation on the systems and set up 
•    Work with the Infrastructure Manager to Monitor resource load by client in order to gain an insight into usage trends for capacity planning
•    Monitor and maintain Customer and Internal Backup schedules, ensuring all retention levels are in line with agreed obligations
•    Act as an escalation point for the 1st Line Engineers, taking ownership of the problem and providing troubleshooting assistance and Root Cause Analysis where needed
•    Monitoring of firmware and software versions and management of updates in accordance with client maintenance windows
•    Maintain up to date knowledge of the latest technological developments and key infrastructure vendors to  promote new products and services or complimentary technologies, either internally or for the existing customer base
•    Coordinate upgrades to infrastructure, data centres and client services
•    Define on-boarding processes for the  migration of new client contracts, including the assignment of required technical resources

Must have a UK driving license and car as site visits will be required.
If you are interested, please send across your latest CV.