1 to 25 of 39 Contract Service Management Jobs in the UK

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and more »

Job Title: ServiceNow SPM developer Job Summary: We are seeking a skilled and experienced ServiceNow SPM Developer with a focus on Demand Management to join our team. The ideal candidate will have over five years of experience in developing on the ServiceNow platform, including at least one full implementation … of Demand Management as part of Strategic Portfolio Management (SPM). This role involves analyzing complex custom ServiceNow environments, conducting technical workshops, creating technical designs, and recommending solutions in line with ServiceNow best practices. Key Responsibilities: Develop and implement Demand Management solutions within the ServiceNow SPM suite. … on ServiceNow SPM best practices and implementation strategies. Troubleshoot and resolve technical issues related to Demand Management. Continuously improve and optimize existing ServiceNow Demand Management processes and solutions. Qualifications: Experience: Minimum 5+ years of experience in developing on the ServiceNow platform. At least one full implementation of Demand Management more »

We are looking for a Service Transition Manager for one of our public sector clients. Rate: up to £550 per day Duration: 9 Months Inside IR35 Location: Hybrid, London, mostly remote As a Service Transition Manager you will have: User focus - Understands users and can identify who they … approaches or services to meet these needs and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities. Service management framework knowledge - Has an in-depth understanding of Service Management Framework principles and processes and the ability to apply the … technical knowledge in project or programme activities. Service focus - Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service. Problem management - Understands and identifies problems, analysing more »

Umbrella Current DV Clearance, has to be in place to start 24/7 Cover shift pattern The 2nd Line NOC team provides service, support, and management capabilities to the Defence Information Infrastructure within Integrated Space Solutions (ISS), from delivery into live service, providing all aspects of … continued management of the live infrastructure though to close down Responsibilities: The responsibility of the NOC L2 Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live service and the implementation of design … change. The role holder is required to implement technical service solutions as a response to design changes, raised incidents and problems. This will include analysis and planning but will require a strong focus on organising, delivering, monitoring and controlling elements within the reporting path and driving continuous development of more »

iO are seeking a Senior Service Manager to support MODCloud customers and manage the incident process. This role combines business analysis, customer relationship management, and basic cloud technology understanding, focusing on MODCloud-specific configurations. Start: ASAP Location: Corsham, 3 day a week on-site Rate: Up to … Duration: 6 months (with high likely of extension) *Due to the nature of the project, this role requires active SC Clearance* Responsibilities: - Collaborate with Service Analysts to enhance current processes (Incident Management, Request Fulfillment, Change Control). - Align project milestones and objectives with JIRA Service Management. - Develop … and improve processes and ITSM tooling with stakeholders. - Assist in transitioning to improved processes using JIRA Service Management. - Lead the adoption of a Level 1 Incident Service Desk with an outsourced provider. - Implement service reporting systems post-transition using JIRA Service Management. - Lead internal training for more »

working hours can be flexible. Job Description This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role Are you looking for an exciting opportunity to make a difference? Join our team and contribute to … forecasts. - Being accountable for co-ordinating a wide variety of payroll actions in line with fixed deadlines and governance requirements. Responsibilities include liaising with management, employees and business partners/advisors, calculating salary amendments, producing letters to reflect the amendments and peer review of team pay actions to ensure … Provide professional advice and support to employees and managers on the application and interpretation of People related processes and procedures. - Manage the People Department service management system (helpdesk) on a rota basis, responding to employee requests and issues, distributing sensitive queries to Finance, Procurement, Business Systems and other more »

of our renowed clients. Some of the roles and responsibilities include: Day-to-day support of services providing 2nd line application support via established Service Now resolver groups. Standard support hours are 09:00 - 17:00 Monday - Friday excluding weekends and bank holidays. Familiarisation with the MS Dynamics … DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the live services. Responding to incidents as per clients Incident Management processes. Management of the services using standard service management processes including, but not limited to, incident, problem and change comprising of … Triage Resolving MS Dynamics 365 Configuration defects Raising Service-now tickets for downstream issues as required Raising Microsoft support calls for any MS Dynamics 365 Product Issues. You must have active SC clearance. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy. more »

n order to meet the Bank's regulatory requirement. You will also be responsible for servicing existing and new requests for WAF, dealing with service issues and managing a number of requests at one time that will mean working closely with the Change Teams and other stakeholders to resolve … of WAF functionalities and limitations. Providing DevSecOps pipeline maintenance support for the automation works Familiarity with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge. Understanding of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices. Experience in … options, with a focus on security implications and cloud environments. Experience interfacing with SOC during WAF related security incidents. General connectivity/network issue management/service management experience Networking People (UK) is acting as an Employment Business in relation to this vacancy. more »

Job summary This vacancy is for the holder to assist with the delivery of the paediatric respiratory physiology service at King's College Hospital NHS Foundation Trust. They also would providea full range of routine lung function tests for children including spirometry, gas transfer, FeNO and lung volumes. They … would assist with the delivery of the paediatric sleep study service at King's College Hospital NHS Foundation Trust and provision of sleep study analysis for oximetry, transcutaneous CO2 and respiratory polygraph sleep studies. Main duties of the job 1. Liaising with the Paediatric Respiratory Physiology Research Group at … King's College London, School of Life Course Sciences regarding all matters of operational and estates management, procurement, maintenance, service development and policy/strategic goals such as may impact research activity in the King's College London-owned laboratory space. 2. Responsibility for the accurate data recording more »

the organisation in the use of clinical IT systems. In addition the post holder will also be a member of the Digital Services Product Management Team and will contribute to the account management and on-going support of new and existing clinical IT systems and the associated change … vacancy. Person Specification Training & Qualifications Essential Recognised qualification in training or equivalent experience Achieved an IT computer qualification (ECDL or equivalent). Desirable ITIL Service Management foundation level PRINCE 2 foundation level or equivalent Trained in most NUH IT systems with the ability to demonstrate or extensive experience … Systems used within the Trust. Experience of 'one to one' and Group training delivery. Able to manage and maintain the provision of a support service to end customers. Ability to manage and coordinate the creation of new training material, courses and rotas based on sound analysis of training needs more »

West London 6+ Month Contract inside IR35 Rate Approx £550pd to Umbrella ServiceNow Configuration Manager - Our international client is looking for someone with strong Service Configuration Management experience with the ServiceNow Platform. Looking for someone from a good background as a configuration analyst who has moved in to … identify and troubleshoot when things are wrong, able to update CMDB, deal with escalated tickets etc . Experience with Horizontal Discovery and understanding of service mapping. This role requires independent thinking, strong communication skills, confident dealing with senior stakeholders as well as rolling up your sleeves to troubleshoot and … have the right to work in the UK and be UK based.6 month contract with long term extensions. Role will be joining the The Service Configuration Management (SCM) team who are accountable for the creation and operation of all SCM related processes across the company and as such more »

Job Opportunity: Lead IT Service Management Process Expert We are recruiting on behalf of our client, for a dynamic Lead IT Service Management Process Expert to oversee and enhance global ITSM processes, ensuring compliance and effectiveness across their IT organisation. Key Responsibilities: Lead the development, implementation … and improvement of ITSM processes, focusing on Service Transition and Operation. Drive the adoption and enhancement of change and incident management, setting and improving the operating model for change managers, CAB, and incident managers. Possess deep knowledge of configuration management, ensuring a healthy CMDB lifecycle in collaboration … with the configuration manager. Improve service request management to reduce costs and increase satisfaction. Establish meaningful ITSM metrics and key user circles to drive continuous improvements. Set strategic leadership KPIs, focusing on IT organisational health and productivity, acting as a change agent. Advise and support the business on more »

User Management Analyst 6-12 months Milton Keynes - x5 days onsite £200 per day inside IR35 Job Purpose Reporting to the User Management Manager, this role is responsible for completing all assigned user access service requests raised by UK internal customers, Retailer network for both SAP and … bespoke systems in line with corporate and regulatory requirements. The role will also be responsible for the processing and coordinating timely responses to UK management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations … initiatives into live operations. The individual will be required to work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents, so reducing overall business impact. Responsibilities Manage and fulfill User Access requests within agreed Service Level Agreements more »

+ Extension Skills/Experience Recent commercial experience with developing on the ServiceNow platform Experience of GLIDE Good background in big data analytics, database management, or an equivalent analyst position Proficiency in PL/SQL and an additional object-oriented programming language (Highly desirable) Experience in big data instances … into technical requirements Additional desirable skills Knowledge of the ServiceNow platform and products. Experience working in Scrum/Agile development environments. Familiarity with IT service management software (ITSM), PaaS, and SaaS. A Bachelor's degree in Engineering, Computer Science, Statistics, Mathematics, a related quantitative field, or equivalent practical more »

leading IT services group in the HE sector and we are growing our team's capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and … partnering across the university to drive differentiation in UCL education and research. IT Service and Operations manages the infrastructure and data platforms which underpin UCL's central IT services, including data centres, cloud compute and storage platforms, networks, telephony, communications and collaboration and enterprise applications. In addition, IT Service and Operations provides an End-to-end Service Management capability, ensuring UCL's IT services are relevant, responsive and resilient. About the role The main purpose of this job is to lead the UCL Network Platforms team, maximizing the value derived from the network platform while ensuring more »

UKAEAs employment policy framework, the Employee Relations strategy and for providing advice and guidance on all people-related matters and ensuring a consistent case management approach. The team are the subject matter experts on employee relations and policy. You'll be responsible, along with the ER Specialist, for delivering … an ER service in all areas across the employee lifecycle, such as disciplinary, grievance, probation, performance, long term sick leave etc. ensuring that ER support and advice is delivered in line with policy, best practice and legislative requirements to mitigate risk and escalation. You will also be responsible for … ensuring they align with current legislation and business needs. - Write, develop and deliver bite-size training and coaching sessions on topics relating to people management and employee relations best practice, employment law, and HR policies to ensure consistent application across the organisation. Qualifications - Significant HR experience and/or more »

designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. Due to our continued growth we are now recruiting for aProblem Management Specialistto be based at our customer site in Gaydon. Job Purpose We are seeking a proactive and analytical Problem Management Specialist to join … with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate and prevent future incidents. Participate in incident reviews and post-incident analysis meetings. Drive continuous improvement initiatives … to enhance the problem management process. Provide guidance and support to other team members on problem management practices. Participate in scrum ceremonies e.g. Sprint planning, review, retrospective, stand-up Knowledge/Experience Essential : Relevant experience in Problem Management. Proven experience in problem management/incident management. Strong more »

Hybrid - 12 Months One of our public sector clients is looking for an AV expert with hands-on experience as well as product/service management experience to join their expanding technical team. Your role will be to work alongside the technical team to deliver a product that more »

Job summary We are looking for a talented Service Management Practitioner to join the Systems, Applications and Reporting team within the Business Intelligence function, Data & Systems; someone who has a drive and passion in delivering an exemplar service. We are seeking a dedicated and skilled Service Management Practitioner to join our dynamic team and help us achieve our mission. Main duties of the job The Service Management Practitioner is responsible for managing the daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping … to ensure that the service desk is constantly developing and improving. The Service Management Practitioner is responsible for overseeing the day-to-day activities of Service Desk operations to ensure users and business teams receive the support they require. The Service Management Practitioner monitors more »

Line and Wagestream. To lead the effective roll out of people information system projects across the Trust. Work closely with the wider workforce and management teams to ensure the successful implementation and utilisation to achieve maximum benefits from adopted systems. To produce effective communications to system users regarding pay … level or equivalent experience (preferably in a computing/IT or Health related discipline) Currently a PRINCE2 Practitioner or equivalent evidence of experience Desirable Service Management qualification Evidence of continuing professional development Knowledge and Expertise Essential Experience of working to and meeting deadlines Good interpersonal/communication skills … audience Desirable Knowledge of NHS data definitions, reporting requirements, sources and flows of NHS information Excellent planning and organisational skills Supplier liaison skills Stakeholder management Experience Essential Responsibility for managing staff Extensive information systems experience preferably covering systems management and service management. (ESR, Allocate Optima/Healthroster more »

Achieved an IT computer qualification (ECDL or equivalent). English and maths GCSE (or equivalent) Desirable Degree (or equivalent) in training. Awareness of ITIL Service Management methodology. Experience Essential Experience of 'one to one' and/or Group training delivery. Provision of a support service to end … Protection Analytical and Judgement skill Essential Good analytical and problem solving skills for all aspects of training, access and support. Liaison with customers including management of complaints and potential conflict over limited resources. Desirable Audit experience to evaluate training is appropriate for the client in their workplace. Planning and … such as Wards & Theatres. Other requirements Essential Willing to work at short notice at either campus contrary to designated training schedule. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

and the ability to work well under pressure is required to manage unpredictable workloads Be results and customer-focused Self-motivation and effective time management skills including a willingness to learn new skills and methods for delivering services Ability to think creatively and to problem solve Excellent customer service skills Happy to travel between sites when required Demonstrable experience with a range of business applications Desirable: Knowledge of ITIL service management best practice Good technical understanding of IT & Digital fields Experience working for a house builder Building and engaging user communities GCS is acting as an more »

Care Directorate and the team responsible for the design, configuration and testing of the Trust's Electronic Patient Record System (EPR), including the Theatre Management system and any clinical systems which impact the surgical care pathway. To maintain, ensure accuracy of and support mandatory data collection to evidence theatre … within the Trust to ensure that the system is design and configured to meet agreed workflow. To become a Super user of the Theatre Management System that investigates and resolve complex system/usability issues To provide support for deployment of the digital transformation development before and during go … be in line with one of our Corporate Inductions. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and more »

services. They are looking for a Network Engineer with excellent communication skills to develop long-term roadmaps for the organisation. The role Networks Standard Service - Technical Lead is responsible for the overall architecture, high level design and engineering configuration of the Networks Standard Service, working with suppliers and … continually review the technology currency and deployments to assure fit for purpose and performance. This role works from idea (from the business), developing the service high level technical solution through the introduction process, gathering and prioritizing business and customer functional and performance requirements and working closely with Operations, Service Management and Partners to deliver business winning services. They develop the Networks Standard Service technical design by working with the Standard Service Manager, aligned Solution Leads, and the Business to gather functional and performance requirements, determining technical specifications, identifying financial costs to the Networks Standard Service more »

Job summary The Workflow At Scale service aims to relieve practices of their daily workflow burden by allowing them to outsource this work to an experienced and efficient team of administrators and clinicians who will manage the workflow process on behalf of multiple practices. Main duties of the job … Workflow Administrator will form a key part of this team. As well as managing the daily workflow process, they will work closely with the Service Manager and Head of Service to develop and evolve the service and to ensure that high levels of quality and efficiency are … maintained as the service grows. About us Alliance for Better Care is innovative in developing services which help support member practices and PCNs by reducing their workload and saving them money. By employing highly skilled people and operating at scale across multiple areas and organisations we are able to more »