Market Harborough, Leicestershire, United Kingdom Hybrid / WFH Options
Ortolan group
requests cannot be resolved, escalating issues to the development team with appropriate information about each issue. Recording and analysing support usage details using our FreshDesk software Creating and contributing to procedures for handling recurring support requests Monitoring and reviewing technical support performance to identify areas for improvement Sending software updates more »
JumpCloud or Okta Workforce Basic networking knowledge - DNS, DHCP, TCP/IP Familiar with ITIL environments and working with ITSM tools such as ServiceNow & FreshDesk Within a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous individual who can adhere to more »
experience of leading invite to tenders whilst coordinating internal teams and suppliers deliverables. Experience of working with one or more Service management product e.g. Freshdesk, Jira Experience of successful delivery of one or more Service Improvement initiative/project. ITIL Foundation Certificate (V3 or V4). Project Management qualification (e.g. more »
Manchester, England, United Kingdom Hybrid / WFH Options
Lorien
CAB meetings (Standard Change/Emergency Change/etc.) Expertise delivering process improvement from assessment of needs Good knowledge managing ITSM Tools (ServiceNow/FreshDesk/etc.) Stakeholder management at varying levels of seniority with the ability to present Excellent documentation and reporting skills The Benefits: Salary £60,000 Company more »
