Planning and Forecasting Leader
Walsall, England, United Kingdom
Echo
regular updates and recommendations. Proven experience of leading a team Experience of conducting one-to-ones/appraisals and mentoring of individuals Performance management skills Proven experience of interpreting real time data and communicating to multiple stakeholders. Used to working in a fast-moving environment with the ability to … Understanding of Resource Planning methodologies & systems, in particular Service Delivery, and an understanding of how these can enable and deliver improvements to operating efficiencies. Analytical skills with the ability to seek out root cause and explain business performance. Ability to make independent balanced decisions and adapt quickly in … basis Sound knowledge of the planning cycle Good understanding of contact centre/call centre operation Works well under pressure Excellent presentation and communication skills Desirable experience in QMAX and 8X8 (not essential) Results driven and evidence of improving KPI’s Ability to work effectively within a team Experience more »
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