1 to 8 of 8 Apprenticeship Service Management Jobs in the UK

The Service Desk is responsible for handling front line queries received from various sources, such as telephone, email, social media and self-service and to be successful you should have strong communication skills, both oral and written, and a passion for customer care. Role Main duties will include … As a trainee member of the Service Centre team, you will learn skills necessary for delivering high quality advice and support to staff and students of King’s College London, providing an exceptional personalised service for IT and FM related issues, whilst completing your vocational qualification. The Service Desk is responsible for handling front line queries received from various sources, such as telephone, email, social media and self-service and to be successful you should have strong communication skills, both oral and written, and a passion for customer care. You should have confidence interacting with users more »

of technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their … Information Communications Technician, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Gain hands-on experience in IT service management. Learn and contribute to the management of the organisation's IT infrastructure. Collaborate with cross-functional teams to address customer needs and … Baltic team. Salary, Hours & Benefits: £18,000 per annum Working a 9-day fortnight 25 days annual leave Annual leave increases per year of service An extra day off for your birthday Holiday Exchange Scheme: buy up to 10 additional day per year and sell up to 5. Access more »

all 1st line IT issues Produce any follow up actions and escalate as necessary within the business To maintain a high degree of customer service for all support queries and adhere to all service management principles and SLAs Maintain client network architecture by setting up routers and more »

will be required to diagnose and repair software and hardware issues with user computers, peripherals and printer/photocopiers. Maintain user accounts across multiple service platforms, dealing with all it queries in a prompt and efficient manner. Install hardware and software on pcs and laptops as directed. Maintain the … following world class vendor certifications in addition to the Information Communication Technician apprenticeship: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Support Technician Maintenance or repair of systems faults Support for the roll-out of installation and more »

employees with IT issues, including creation of support tickets, assigning tickets, responding to contact from end users, and updating/maintaining documentation within specific service level agreements (SLA’s). Role One of your main responsibilities will be to act a point of contact for the Technology Operations & Offline … team, responding to calls, emails and assisting with 1st line tickets from Seasalt colleagues regarding technical issues and logging them into our IT Service Management tool. These may include: password resets/locked accounts, account creation, basic office troubleshooting, stuck transactions, and any other well-documented fixes. You more »

maintenance. Answering the phone to customers. Logging tickets with the helpdesk ticketing system. First line triage and resolution of customer issues. Establish and meet service level agreements with end users. Monitor and test network performance and provide network performance statistics and reports. Commuting to customer sites as required. Research … world class vendor certifications in addition to the Information Communication Technician apprenticeship qualification: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Support Technician Maintenance or repair of systems faults Support for the roll-out of installation and … to cover any challenges business may encounter, these include areas such as: Cloud Computing, Desktop Migration, Server Migration, Virtualisation, CCTV installation, Audio Visual, Project Management, Network Support, Server Support, Help Desk, VOIP phones, Office 365 Phones Systems among others. more »

Firebrand Training have an exciting new opportunity for an Apprentice Technical Analyst with Cambridge Support Ltd, a full Managed Service Provider offering a wide range of IT services based in St. Neots, Cambridgeshire. Role We are looking for individuals with a strong desire to forge a career within the … IT sector who can demonstrate the ability to understand customer service, client needs and working with our wider technical team offering solutions to meet those needs. Within the team, you will become part of our technical services department responding to enquiries from customers and assist them with IT queries. … of technologies. This role may also result in the opportunity for full time employment for the right individual, whether this is within our support service or other departments within the business. Your duties and responsibilities in this role will consist of: Provide technical support services to clients via phone more »

Looking for an IT Apprentice to join our Service Delivery Team. The initial focus will be IT procurement, asset configuration and asset management. Long term upskilling to enable you to provide 1st line IT support. Role Taking ownership of IT hardware requests, ensuring regular, yet appropriate updates are provided … IT asset management. Adhering to policies and procedures. Working closely with other teams IT teams. Liaising with IT hardware suppliers. Assist with Active Directory management in terms of Users, Computers and Security Groups. Assist with Exchange management in terms of Mailboxes & Distribution Lists. Activating and re-allocating sim … vendor certifications in addition to the Level 3 Information Communication Technician apprenticeship qualification: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Support Technician Maintenance or repair of systems faults Support for the roll-out of installation and more »