Derby, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
DHU Healthcare
within a contact centre environment. Proficiency in SQL, Power BI, VBA, MS Excel, and data visualization. Strong ability to turn data into actionable insights. Excellent communication skills with a flair for storytelling. Knowledge and experience with NICE IEX Workforce Management and NICE CXOne Telephony systems. Advanced more »
Derby, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
DHU Healthcare
continuous service improvement with a primary focus on quality management and interaction analytics. If you have a knack for turning data into actionableinsights and are passionate about improving patient care through analytics, we want to hear from you. Key Responsibilities Champion high-quality patient care … a contact centre environment. Proficiency in SQL, Power BI, VBA, MS Excel, and data visualization techniques. Strong background in turning data into actionable insights. Knowledge and experience with Quality Management systems (preferably NICE CXOne). Excellent communication skills with a flair for storytelling and the ability more »