An ability to balance and plan the short-term actions of the service desk function. Demonstrable experience leading a service desk environment. Experience managing incidentresponse and escalation. Experience creating processes and solutions using ITSM tools to provide appropriate governance of company procedures Experience managing relationships with senior more »
engineering expertise including strong proficiency in Python, Go or other languages. Consulting experience related to helping others gains platform engineering and software engineering skills. Incidentresponse skills including platform and application problem diagnosis and resolution. Experience with Terraform, Concourse. Experience with monitoring systems such as Datadog, Splunk and more »
Experience automating platform operations including deployment, upgrading, provisioning (onboarding) and maintenance activities. Software engineering expertise including strong proficiency in Python, Go or other languages. Incidentresponse skills including platform and application problem diagnosis/resolution. Experience with Terraform, Concourse. Experience with monitoring systems such as Datadog, Splunk and more »
previously built user - facing privacy and security capabilities knows how to ensure the integrity and protection of data , i.e. encryption , access controls , threat detection , incidentresponse, GDPR, etc has worked on large corporate accounts , and is confident with the longer-lifecycle enterprise selling process is excited by the more »
service for all environmental legal matters. Their expertise spans strategic and operational compliance advice, responsible investment and environmental governance, climate change planning and adaptation, incidentresponse and regulatory investigations, enforcement and prosecution support, transactional support including deal structure and due diligence, major infrastructure projects, green claims and sustainable more »
Key Responsibilities: Lead, implement, and manage key network security controls. Conduct audits, certifications, and provide consultancy support. Utilise automation to enhance security posture and response capabilities. Liaise with stakeholders to enforce network security policies. Utilise threat intelligence to proactively defend against threats. Mentor junior security professionals and support incidentmore »
are changing our ways of working and transitioning into a product-led organisation at scale.Together, we are building a better BA.Job DescriptionAs Head of Incident Mgmt. & Service Ops, you will oversee the operational aspects of IT services with a primary focus on incident management.You are responsible for leading … IT services, and the continuous improvement of operational processes. This will involve:Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity.Ownership of all ITIL processes across service operations delivery … including event, incident, problem and change, ensuring flawless service delivery (including the Global IT Operations Centre and associated tooling)Service restoration for all incidents and degradations in service, reporting on compliance with SLAs. Deployment of activities and operational procedures required to trap and resolve any event, ensuring timely and more »
Head of Incident Management & Service Operations - Hybrid, London based A Head of Incident Management & Service Ops opportunity working for a FTSE 100 business who has begun one of the biggest technology transformation programmes in Europe. Working for this global organisation, you will play a pivotal part in the … IT services, and the continuous improvement of operational processes. This will involve: Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity. Ownership of all ITIL processes across service operations … delivery including event, incident, problem and change, ensuring flawless service delivery (including the Global IT Operations Centre and associated tooling) Service restoration for all incidents and degradations in service, reporting on compliance with SLAs. Deployment of activities and operational procedures required to trap and resolve any event, ensuring timely more »
Employment Type: Permanent
Salary: £110000 - £135000/annum Excellent bonus and benefits
Role : Head of Incident Management & Service Operations Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Head of Incident Management & Service Operations to join them … during an exciting period of transformation. You’ll oversee the operational aspects of IT services with a particular focus on incident management. You’ll be responsible for leading and managing the processes, teams, and technologies that ensure effective incident resolution, the delivery of high-quality IT services, and … across service operations. The role: Define the IT Operation Centre standards and patterns for managing incidents, problems, events, change and release management Ensure major incident management procedures are ready-to-deploy Lead on root cause analysis activities for major incidents Be the driver of problem resolution Provide insight into more »