1 to 25 of 438 Customer Service Jobs in the Midlands

in their markets. Seek new markets and partners for sales growth and development and build and deliver robust go-to-market plans. Deliver excellent customer service and achieve sales targets in key markets. Conduct professional and informative sales presentations and product events including product information days with different … plans. Provide feedback to R&D teams to promote product development of existing and new product ranges. Provide market intelligence to identify product and service improvement areas. Attend industry conferences to network and develop industry expertise. Essential Qualifications/skills/experience 2+ years’ experience as an Account Manager … and be compassionate towards the needs of AAC users. Excellent communication, interpersonal, and negotiation skills, enabling effective interactions with clients and internal teams. Excellent customer service skills. Possession of a full, clean driving license to facilitate travel for client meetings and business needs. Ability to use all Microsoft more »

RM Recruit are proud to be representing a brilliant organisation in the third sector who are seeking a confident, well-experienced Assistant Service Charge Cost Accountant to join their team on a full-time, 10-month fixed term contract basis. Our client is able to offer a fully flexible … salary. You will report directly to the Senior Finance Business Partner and Project Manager and assist with providing detailed financial accounting information related to service charge costs. Responsibilities include: * Collaborate with budget holders to identify knowledge gaps and provide appropriate support. * Assist in preparing the annual service charge … budgets. * Ensure timely and accurate production of service charge data and information. * Deliver effective financial services to enable customer-facing colleagues to maintain high levels of customer service. * Ensure all system data updates are accurate and comply with company policies and procedures. * Work collaboratively within the Service more »

HMRC's Risk and Intelligence Service (RIS) are looking for an individual with the experience and skills to join us as an Analytics Manager. This role is pivotal in harnessing data-driven insights that support HMRC’s strategic objectives, including compliance and fraud prevention. Compliance Operational Insight & Risking (COIR … internal customers across HMRC. In 23-24, COIR delivered over 700,000 cases to facilitate HMRC’s compliance interventions and enable our stakeholders in Customer Compliance to achieve over £4bn in yield. Insight & Exploitation (I&E) are responsible for enabling optimal compliance outcomes for HMRC through expert data-insight … the delivery of the COIR Business Plan. You will be responsible for building effective relationships with senior stakeholders within RIS and across the wider Customer Compliance Group community. To achieve this, you will need to inform, influence, persuade and negotiate with a range of stakeholders. An ability to translate more »

E is the leading Mechanical and Electrical recruitment agency in the UK. Our reputation is built on our commitment to excellence and delivering exceptional service to our clients and candidates. We are recruiting for experienced Roofers to fit Solar panels. Permanent package: between £30,000 and £45,000 with … UK is required Rubix M&E are trusted partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Our clients are currently looking for a dedicated, skilled Roofer/Solar PV Installer to join more »

Murray Myers Recruitment is currently collaborating with a renowned company in their pursuit of a diligent Technical Support Specialist for their Customer Service and After Sales Support Department. Position: Technical Support Specialist Location: Bridgnorth Employment Type: Full-time, Permanent Salary: £22,000.00-£24,000.00 per year (DOE) About more »

/managers may become distressed and are unfamiliar with pay processes or national terms and conditions of pay. * Ensure a strong focus on excellent customer service when answering incoming telephone calls dealing with the enquiry or forwarding to relevant section. To provide general reception service for the more »

for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuring that they receive the best possible service whilst adhering to our Responsible Gambling policies and procedures. Responsi... more »

Role: Training & Quality Supervisor Salary: £25,000-£35,000 Location: Warwick Skills: Training, Coaching, Teaching, Learning, Quality, Customer Service, Insurance, Contact Centre, Agents Our client, a leading general insurer and financial services company who have been serving the community for over 100 years are currently recruiting for a … will be joining an established yet fast growing business, with a team of people who are committed to delivering consistent excellent results across quality, customer service and business growth. You will work within a team of Quality & Training Supervisors supported by the Quality & Training Leader ensuring that you … areas of the business. Responsibilities: Co-ordinate effective and efficient agency training to meet the requirements of the business to enable delivery of outstanding customer service and low risk management. Adherence to key regulatory processes and controls including monthly audit reporting, FCA breach investigations, product training and competence. more »

Manager and team up to date Maintain an effective professional relationship with site and project personnel, serving as BEUMER’s on site representative for Customer and other subcontractors Follow claims and change management processes and report all changes/deviations to change management Ensure the BEUMER Group processes within … verbal and written communication skills Professional, positive and energetic demeanor Ability to maintain a high degree of initiative, discretion & confidentiality Excellent time management and customer service skills; with the ability to adapt easily Computer literacy; including working knowledge of MS Word, Excel, Outlook Valid DrivingLicense Additional Information Health more »

The Service Manager UK & Ireland manages a team of Field Service Engineers and Service Support administrators to deliver the highest technical standards and quality in the assistance and support we provide to our customers. Candidates should be located in the Greater Birmingham area . Responsibilities: Team Management … Manage the Service team covering UK & IRELAND region ensuring adequate service coverage based on the installed based density in all regions. Able to assess and report on staff capabilities and performance, following and abiding by Company policies and processes. Manage a team of FSEs working nationally and Service Support staff based in Birmingham, reviewing their annual performance according to the Global Compensation policy and Rewards cycle. Organize workload of Service Engineers and shifts/on duty weekends for chains support, ensuring optimization of resources/time to repair/travel time. Overview quality improvement in FSE more »

cloud computing. You will be responsible for the day to day management of a small team with an emphasis on delivering a first class customer service. Main Duties: Provide expert 3rd tier IT support to ensure the architectural integrity and functionality of the core server infrastructure to deliver Trust … the development of automated support and monitoring tools to facilitate the Confidentiality, Integrity and Availability of core systems. Line manager for the Infrastructure and Service Desk Engineers, responsible for the orchestration of the team and their activities. To lead and manage future and ongoing IM&T development projects in more »

client on a permanent basis. Application Support Analyst Summary: The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational effectiveness, offer cost-efficient services, provide pertinent and punctual information, and assist the business by implementing straightforward, user-friendly, and … the management of one or more critical business applications through their life cycle, co-ordinating and managing upgrades for these. • Troubleshooting complex incidents and service and change requests through appropriate channels. Application Support Analyst Attributes/Skills: • Proven expertise working with NEC Housing • Experience of working with SQL • Expertise more »

retail stores and luxury leisure and hospitality conference centres. Responsibilities · Day-to-day delivery of full installation of AV, lighting, and automation technologies · Attending customer premises to establish reported fault and a prompt restore service · Ensuring accurate completion and return of AV asset documents upon installation sign off … and Field Service records and paperwork for customer service visits · Proactively building close working relationships with your team and customers enabling best service · Identify potential improvements and feed back to customer and sales · Timely and accurate reporting and feedback of installation and service work more »

the UK & worldwide. Your responsibilities will be: Technical services leadership and management across the entire shopping centre. Full accountability for the technical side of service charge budgets, CAPEX, and OPEX. Manage the M&E service providers, oversee shop fits, and ensure Health & Safety compliance. This role offers the … stakeholders, including those at site level and within the asset management team. Self-motivated, with strong leadership and communication skills, while being committed to customer service excellence & NEBOSH qualified. The budget for this role is up to £62,000 dependant on experience, with supporting benefits package. If the more »

Service Desk Analyst We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. First Line IT Support Based … email alexandra.williams@klickstarters.com WHAT YOU WILL BE DOING? We are a leading manufacturing company based in Derby looking to recruit a First Line IT Service Desk Analyst to provide users support promptly via phone, email and chat, resolving technical issues accurately in the ticketing system, Diagnose and troubleshoot hardware … software and network related issues, provide guidance, work with the IT team to share knowledge. The ideal candidate will have excellent customer service skills and telephone manner and a keen interest in IT/Technology, with a focus on delivering a top rate service to our clients. more »

IT Service and Support Analyst Great chance for an IT service professional to join a household name brand with a real time Ecommerce customer website and an established IT team of 10. You will need excellent customer service skills as this role is IT service … management function and it’s an excellent environment for tech development/progression. Role/Responsibilities Support franchisees in all IT related incidents/service requests. Where possible provide first call resolution for all IT related incidents/service requests. Log all incidents/service requests within … ticketing system. Own incidents/service requests or escalate to 2nd/3rd line support where necessary. Work to SLA thresholds for all incidents/service requests. Dedicated to meeting the expectations and requirements of internal and external customers Establishes and maintains effective relationships with customers at all more »

and they are looking to add a technical wizard to their support desk. If you have a passion for IT and a flair for customer service, this could be the role for you! Role True MSP is looking for an apprentice to join their technical support team who … Closing Date Friday, 21st June 2024 Start Date Monday, 24th June 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Initiative Non judgemental Patience Confidentiality Qualifications English GCSE or equivalent, grade Minimum of … for outsourced IT support companies, we wanted to do things differently. So we created True MSP as a business that put client satisfaction and customer service above everything else. Combining over 45 years' experience, True MSP was set up by Tim Rookes and Neil Shaw, and we operate more »

Customer Care Specialist Sea Logistics | United Kingdom | JR2405_0027 Are you looking for a career in a freight forwarding and want to work for the world's number 1 sea freight forwarder? Then we have an excellent opportunity at our Birmingham Branch to join our International Supply Chain team … as a customer care specialist. YOUR ROLE We are currently recruiting a Customer Care Specialist to join our International Supply chain management department, who will be responsible for daily direct interaction with our internal and external customers, proactive customer service in a timely and professional fashion … problem solving, customer follow up, interaction with our sales colleagues. And equally as important, ensuring that our Operational Care Centres (OCC's) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. The Customer Care Specialist is responsible for more »

can communicate with colleagues and customers alike. About You The ideal candidate will have: Experience of working on own initiative and in teams Is customer focused and shows a desire to deliver excellent customer service with good interpersonal skills The ability demonstrate capacity to organise self/… Interviews will be held:In July - Dates to be confirmed If you have any technical issues when completing your application, please contact our Employee Service Centre:https://emss.freshdesk.com/support/home By applying to this job, you agree to ourTerms & Conditions.*By submitting your application you … within a great team and a competitive salary you will have access to: 26 days annual leave (rising to 33 days after 5 years service) + bank holidays with the ability to buy additional leave annually Access to a generous, defined benefit pension scheme offering 17.9% Smart Working to more »

Dynamics 365 Customer Engagement/CRM Functional Consultant Job Description Fresh opportunity for a Functional Consultant/Analyst, with skills in Dynamics 365 CE/CRM implementation, to join the delivery team at my award winning MS Partner client. This position provides the chance to work on fresh, greenfield … CE implementations across the UK, and grow experience in an established MS partner environment. This flexible, home based role will require occasional travel to customer site where required - this could be UK wide, however travel will fluctuate depending on the phase of a customer project. What the role … their new D365 CE platform Skills & Qualifications Experienced in the functional implementation of Dynamics CRM/D365 CE end to end (from either end customer or partner perspective) Strong understanding in one of more core modules, including sales, marketing, customer service, field service Full project lifecycle more »

specialist communications services and support for UK businesses, with the best combination of next generation technology software and hardware, in bespoke solutions for our customer's needs. . We're the chosen technology partner for so many companies, both large and small, because: . We listen and treat all … detailed feedback and documentation to the Head of Engineering to support the 3rd line escalation process. . Maintain a high level of professionalism and customer service when interacting with clients on site. . Manage and log all on-site work accurately in the project management system to ensure … and 3rd parties in a professional and proficient manner. . Able to demonstrate a confident and friendly approach. . Adaptability to continue to deliver service excellence in a fast-changing environment. . Enthusiastic personality, demonstrating a strong desire to learn and progress. . Ability to collaborate effectively with other more »

internal and external to deliver Web based products **Desirable** Some knowledge of Generative AI (for example OpenAI) and its uses in Automating emails and Customer Service requests, chatbots etc You will get a chance to build on and improve your tech skills in a number of areas - so more »

Field Service Engineer (Commercial Catering Equipment) located within the Midlands region (Home based). Join Our Team as a Food-Tech Wizard! What's on offer: A rare opportunity to join this thriving, forward thinking and dynamic company Highly competitive salary dependant upon experience Door to door pay Overtime … Company vehicle provided Mobile phone and tablet device provided 22 days holiday plus 8 bank holidays, with one day holiday added per year of service up to a maximum of 25 All test tools will be provided Secure business, operating mainly within schools, colleges, universities, hospitals, and large business … premises If you're an experienced commercial catering equipment technician who thrives on providing top-notch customer service, while also craving a healthy work-life balance, we want to hear from you! Perks Await : Competitive salary and benefits (£36K to £42K Basic Plus standby allowance and overtime depending more »

Field Service Engineer (Commercial Catering Equipment) located within the Midlands region (Home based). Join Our Team as a Food-Tech Wizard! What's on offer: A rare opportunity to join this thriving, forward thinking and dynamic company Highly competitive salary dependant upon experience Door to door pay Overtime … Company vehicle provided Mobile phone and tablet device provided 22 days holiday plus 8 bank holidays, with one day holiday added per year of service up to a maximum of 25 All test tools will be provided Secure business, operating mainly within schools, colleges, universities, hospitals, and large business … premises If you're an experienced commercial catering equipment technician who thrives on providing top-notch customer service, while also craving a healthy work-life balance, we want to hear from you! Perks Await : Competitive salary and benefits (£36K to £42K Basic Plus standby allowance and overtime depending more »

We are seeking a First Line IT Support Technician to provide general IT support across the Tyman UK&I division. This position is a customer focused role, where you will provide efficient first tier support to all colleagues, to prioritise the resolution of a broad range of IT and … technical support requests. What you'll be doing: Providing IT support, advice and guidance to end-users on a broad range of IT service requests. Assisting in the development and improvement of the division-wide support function. Assisting and supporting the IT Manager and wider team as required. Supporting … under pressure, to meet deadlines. The ability to work independently and within a team. Excellent communication skills, with a professional and proactive approach to customer service. We believe the employment relationship is two-way, so from us you can expect a professional and safe working environment where teamwork is more »