51 to 75 of 438 Customer Service Jobs in the Midlands

Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer Service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning … last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one year programme, you will receive the following: Level 2 Customer Service Practitioner Standard qualification Brand specific certifications Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such … on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Apprenticeship Standard Customer service practitioner (level 2) Training Provider INSPIRO LEARNING LIMITED Working Week Monday - Friday, 08.30 - 17.30. Possibility of Saturday workings and/or shifts. more »

Role: Training & Quality Supervisor Salary: £25,000-£35,000 Location: Warwick Skills: Training, Coaching, Teaching, Learning, Quality, Customer Service, Insurance, Contact Centre, Agents Our client, a leading general insurer and financial services company who have been serving the community for over 100 years are currently recruiting for a … will be joining an established yet fast growing business, with a team of people who are committed to delivering consistent excellent results across quality, customer service and business growth. You will work within a team of Quality & Training Supervisors supported by the Quality & Training Leader ensuring that you … areas of the business. Responsibilities: Co-ordinate effective and efficient agency training to meet the requirements of the business to enable delivery of outstanding customer service and low risk management. Adherence to key regulatory processes and controls including monthly audit reporting, FCA breach investigations, product training and competence. more »

Ground Drainage, Stormwater Management, Plumbing Contractors, Plumbing Installers, Underfloor Heating M&E Contractors and Plumbing and Heating Merchants, Internal Sales, Sales Support, Sales Executive, Customer Service, Internal Sales Executive Location: Nuneaton Remuneration: £25,000 - £30,000 + Company performance bonus, circa £1,200 Benefits: Pension, Simply Health Plan … UK market) The ideal applicant will be an Internal Sales Plumbing, Heating and Ventilation with: Must have sales office experience; internal sales, sales support, customer service etc. Ideally will have experience within plumbing & heating or HVAC industries Confident with working autonomously & within a small team Not reliant on … Ground Drainage, Stormwater Management, Plumbing Contractors, Plumbing Installers, Underfloor Heating M&E Contractors and Plumbing and Heating Merchants, Internal Sales, Sales Support, Sales Executive, Customer Service, Internal Sales Executive more »

Your responsibilities: Customer Relationship: Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors … and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance more »

Job Title: Planning Coordinator Job Type: Permanent Location: Solihull (Hybrid) Salary: Up to £32,000 D.O.E Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of the worlds … on the lookout for a Planning Coordinator who is able to support their operations team by tracking and planning of installation as well as service schedules. What the role will entail; Involvement with the procurement and fulfilment of equipment. Coordination for the end-to-end delivery of service … the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear decisions. Interpersonal and communication skills as well as having good more »

you will play an important integral role in the efficient day-to-day running of the DAFaid Contact Centre through the delivery of excellent customer service. Showing a desire to provide inspirational service whilst meeting customer demands. By the provision of a responsive, consistent, and high-quality … telephone service that delights Customers. Working continually to improve the quality of service delivered. Salary is £23,795.20 per year. Shifts fall Monday to Sunday between 6am and 10pm. 40 Hours per week. Key Accountabilities To play an important integral role in the efficient day-to-day running … of the DAFaid Contact Centre through the delivery of excellent customer service. Showing a desire to provide inspirational service whilst meeting customer demands. To demonstrate excellent customer service skills whilst providing inspirational service whilst meeting customer demands. Demonstrating initiative, by managing workload effectively more »

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role. Reports to: Service Desk Manager Salary: £40k - £50k Overview This position will provide technical support to our client’s customers within a service desk environment mainly managed by … network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs. Drive service improvement within the service desk to improve first … in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Support with the delivery of projects where applicable. Continue to develop technical knowledge and skillset through more »

Who we are looking for A Senior Service Desk Engineer who will collaborate with Service Desk Engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Being a technical service desk, our goal is to ensure … and resources to perform their roles. We take end to end ownership of 1st line incidents and requests, whilst providing a high level of customer service. In addition to ensuring our BAU work stack is under control, you will act as an escalation point for Service Desk Team … have a good level of technical knowledge, have a keen eye for detail, be proactive, assertive and strive to provide an excellent level of service at all levels. As we are a 24-hour Business our rota coverage is between the hours of 07:00 – 20:00 seven days more »

Are You Ready to Elevate Your IT Career? Do You Thrive in Dynamic Work Environments? Are You Passionate About Providing Excellent Customer Service? We are on the lookout for an enthusiastic Service Desk Technician to join our bustling team in Blythe Bridge! As a Service Desk … build on their IT knowledge and skills. Hours of Work: Monday to Friday, 37.5 Hours per week (7.30am to 4 pm), Permanent, full-time Service Desk Technician Requirements: Proven Customer Service experience Outstanding communication skillsboth telephone and face-to-face Proficiency in MS Office and Windows Support … team and this role it will not suit candidates with technically specialist interests or qualifications such as cyber, programming and gaming or web design. Service Desk Technician Benefits: Competitive Salary up to £30,000 per annum (depending on experience) Company events and team-building activities On-site parking for more »

About the role Working alongside the Commercial Contracts Manager, the Contracts Administrator will be responsible for maintaining the contracts database, producing and maintaining standard customer contracts, updating customer contract information on our systems, and supporting the Commercial Contracts Manager with bespoke customer contract requests and other ad … hoc tasks. Key duties and responsibilities are : Ensuring sufficient detail is gathered to enable creation & management of contracts within our contracts database Creation of customer contract documents utilising standard templates Assisting Commercial Contracts Manager with creation of complex/bespoke customer contracts Ensuring customer contracts are accurate … individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment. We truly believe our commitment to people, sustainability, and more »

Field Service Engineer Leicester (Midlands) £35,000 to £42,000 Basic + Specialist Training + Bonus (£000's) + Company Car + Healthcare + Stability + Benefits = £50'000 Package Receive continuous training to become a technical expert working for a company at the forefront of technology in the … scientific and medical industry. Great opportunity to join a world leading company where you'll be continually growing and developing as a field service engineer. Work for this market leading company who specialise in scientific/medical machinery as well as instrumentation, calibration and analytical equipment. Due to continued … growth they are looking to recruit a field service engineer who is looking to become a technical expert within a high tech industry. This is a great opportunity to receive specialist training in an exciting industry! Your role will include: * Field Service Engineer role covering mostly a regional more »

forward-thinking people who want to make a difference. Come join us! Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES: 1.To lead performance across service liaising closely with and working in conjunction with the Performance Team. 2.Assist in cover of aspects of the role of other Senior Administration roles … within service area as and when requested/required. 3.To attend, participate and present current progress in Performance Infrastructure and System Lead Meetings and report back as required to Informatics, Administration Manager and ultimately the Associate/Assistant Director of Business and Service Delivery and Senior Operational Manager. … and rectify clinical errors on the electronic system recording, thus maintaining confidentiality and data protection standards. 15.To manage and update records in relation to service user deaths on the system maintaining a destruction timeline record for service user notes in line with Data Protection. 16.The post holder will more »

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role. Reports to: Service Desk Manager Salary: £28k to £35k Please note this a hybrid role based out of my clients Chesterfield office. Overview This position will provide technical support … to our clients customers within a service desk environment mainly managed by remote access however on-site visits may be required. A good technical knowledge is essential to ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional customer experience at all … network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service more »

looking for a 1st Line IT support to provide IT and consultancy services to small to medium sized businesses. The primary objective of the service desk is to provide an efficient, friendly and effective first line problem solving service to their customers. The main objective working on the … Service Desk, you will be responsible for accurately logging service request calls for IT problems and provide guidance/support/solution over the phone and keeping the customer informed at all times. Benefits Full time – Permanent £25,000 -£27,000 (based on experience) Hybrid working … in the office) Monday – Friday – (9am - 5pm) 20 days + BH Pension Scheme Key Responsibilities Provide a helpful professional first/second line support service to customers Perform predefined daily/weekly/monthly maintenance checks and tasks Log all service requests against the customer account in more »

FRENCH SELECTION (FS) Trilingual Customer Support Location: Rugby Salary: up to £31,000 per annum Ref: 2321F To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 2321F Company offers full training and career progression The company: A leading designer … specified SLA - Escalate calls with advanced technical queries to the appropriate team - Arrange for the replacement of faulty hardware to be delivered to the customer - Schedule site visits with the field service team - Provide exceptional customer service The candidate: - Fluent in French and Spanish or German … written and spoken) - Customer service or IT support experience desirable - Problem-solving and excellent communication skills - IT literate and computer savvy - Pro-active, confident and dynamic personality The salary: up to £31,000 per annum French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and more »

Field Service Engineer, Scientific Laser Instrumentation Basic Salary Up To £43,000 Bonus 8% - 12% Company Car Healthcare Contributory Pension Scheme The Role - Field Service Engineer, Scientific Laser Instrumentation This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for … the service, installation, breakdown repair and calibration of a wide range of sophisticated scientific and laboratory systems, utilised within laboratories and pharmaceutical environments. Your Background - Field Service Engineer, Scientific Laser Instrumentation To succeed in this exciting role, you must be able to demonstrate: A competent background as a … field service engineer or technical support engineer with extensive experience working on high value capital equipment and a qualification in electronics You may have experience of working on diagnostic systems, medical devices, laboratory systems, scientific equipment, pharmaceutical, semiconductor, pre-press, printing or high value electronic/electro-mechanical capital more »

Job Overview: We are currently recruiting an experienced Field Service Engineer on behalf of our client, a leading injection moulding machine manufacturer to join their established team. Benefits: Company vehicle & tools Profit related bonus scheme Generous overtime rates Private healthcare plan Flu vaccination Holiday buy back scheme Death in … service benefit Remit: As a Field Service Engineer you will be responsible for installing new injection moulding machines to customer premises and carry out routine servicing and repairs to ensure customer satisfaction. This role will suit either current or previous experienced Service Engineers or Maintenance … Engineers looking to move into a Service Engineer role, this role is home based with candidates preferably located in the Midlands or South/M4 Corridor. Responsibilities: Install new injection moulding equipment at clients sites, ensuring proper setup and configuration according to manufacturers guidelines. Provide remote and on-site more »

timely order processing and shipment to customers. Email Marketing: Support email marketing initiatives by managing email campaigns, creating engaging content, and monitoring campaign performance. Customer Service: Provide excellent customer service by responding to inquiries, resolving issues, and addressing customer concerns promptly and professionally. Usually this more »

Medical Field Service Engineer (Pathology Laboratory Diagnostics) Basic Salary £45,000 to £50,000 (with the opportunity to progress into a senior field service role paying £56K) Bonus Car Allowance Excellent Benefits Package ** An excellent opportunity for experienced Service Engineers from a range of electronics systems backgrounds … to join a market leading supplier of Autoimmune Diagnostics, Immunology, Biochemistry, Haematology, Histology, Microbiology, Immunodiagnostics Systems and Reagents ** The Role – Medical Field Service Engineer (Pathology Laboratory Diagnostics) This market leader seeks to recruit a technically motivated and customer focused Medical Field Service Engineer, responsible for: The service … systems, utilised within pathology departments, NHS laboratories and clinical chemistry environments The successful applicants will support clinical chemistry and blood diagnostics products located at customer sites Your Background – Medical Field Service Engineer (Pathology Laboratory Diagnostics) To succeed in this exciting role, you must be able to demonstrate: A more »

Account Manager OR Fast Track Engineer position. This unique opportunity will allow the right person to flourish as a Technical Engineer and as a Customer Success Manager, working for one of the UK’s leading Microsoft Solutions Partners, with 8 Microsoft Specialisations and 5 Microsoft Designations. Role Overview: As … successful onboarding of workloads within M365. Responsibilities: Provide technical guidance, best practices, and remediation steps to successfully onboard users to Microsoft Office 365. Support Customer Success Managers (CSMs) during customer welcome calls by addressing technically minded questions. Lead technical workshop discussions with customers across specific M365 workloads, tailoring … approaches to help them achieve their goals. Own technical workshop engagements through their lifecycle, ensuring satisfactory customer resolution. Accurately record time in a centralized system for reporting on customer service usage. Requirements: Practical knowledge of the full M365 stack Hands on technical support experience and capabilities Any more »

Carebeans is looking for an enthusiastic individual to fill the position of an Apprentice Technical Customer Experience Hero – ensuring our customers have a great experience. Role A good understanding of technology PCs, phones and software products Testing new releases of the software, feeding back issues and working closely with … the development team Experience in customer service in software and technology. Has good communication skills and a desire to help. Is a problem solver and wants to take on some responsibility. aAbonus would be that they have worked in the social care sector. Some technical training or experience … system and generating invoices. Chasing up customers who haven’t paid. Managing customers' lockdown software on their devices. Assisting the financial controller. Provide top customer service and assist customers with their queries. Who would be the right person for this role. You may already have a care background more »

Standard Life Group Life Assurance Group Income Protection Insurance Private Medical Insurance Worldwide Travel Insurance Purpose of role To offer a premium level of service to both French and UK customers. You will play a pivotal role in a friendly and dynamic Customer Support team. You will be … a driving force to ensure Customer Experience is the central focus and deliver key department and individual KPI's Principle duties & responsibilities Be committed to delivering exceptional customer service to all customers by putting the customer at the heart of everything you do Accurately capture and … via email and social media Provide first line support and advice to customers using the company products Achieve department KPI's targets ensuring the customer service levels we provide are to the correct standard Be responsible for attending the correct level of training and be part of the more »

apprenticeships, to volunteer days and community engagement, we support every employee. Built around sustainable business methods, dedication to our customers, delivering the best possible service, believing in our people, always working with integrity and continuously innovating ourselves, we understand that taking inclusion & diversity seriously as an organisation is imperative … looking for someone to provide leadership management and support to the 1st line technical support team to support all customers with Warranties or Managed Service/Support contracts and to provide support other support teams to include the customer service team. The role is offered on a … is imperative that applicants live within are commutable distance to our Stafford base for this reason. Key tasks will involve: · Daily management of the Service Desk Tier · Prepare management reports and information as requested by the Technical Service Director or Head of Support and Managed Services. · Ensure Service more »

solutions, incorporating digital marketing, events, content marketing, and PR initiatives. Tech market insight: Conduct in-depth market research within the IT sector to understand customer needs, preferences, and trends. Analyse competitor products, brands, and positioning to identify opportunities and threats, providing actionable insights for Jigsaw24. Product and service … for Jigsaw24's portfolio. Tailor messaging to resonate with the varying IT, purchasing, and end-user audiences, aligning with user personas and addressing specific customer requirements. Sales enablement: Equip internal sales teams with essential tools, training and materials for effective product selling. Develop and manage sales training and presentations … emphasising the unique value proposition of Jigsaw24. Customer engagement: Plan and execute IT-specific customer engagement initiatives, such as webinars and workshops, fostering relationships with existing IT clients to drive adoption and loyalty. Business growth strategies: Leverage insights from market research and customer engagement to formulate strategies more »

analysis, business cases, requirement’s documents, and innovative business models for the cybersecurity services offerings. - Understand competitors’ offerings, industry trends, customers’ behavior. - Run detailed customer business model analysis, determine customers’ critical KPIs, and use data to develop competitive offerings. - Promote the offerings with utility and industrial customers and sales … organisations globally. - Develop, in collaboration with the regional commercial teams, the growth plans and offerings roadmap based on customer specific needs. - Drive productive interactions with GA region teams, other GA Product Managers, R&D and product development, Technical Application Engineering, and Commercial teams. - Develop, coach, and mentor the regional … cybersecurity delivery teams (customer engineers) to strengthen the overall technical and business capabilities. - Develop and conduct training on a variety of cybersecurity topics for the Regions and GA staff. QUALIFICATIONS/REQUIREMENTS: - Bachelor’s or master’s degree in Computer Science, Electrical Engineering or Computer Engineering or equivalent work more »