1 to 25 of 69 Service Management Jobs in the South East

Security Standard (BPSS)/be eligible for SC Clearance (must have resided in the UK for the last 5 years) including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role UKAEA's Computing Division encompasses a comprehensive suite of digital tools and techniques, supporting activities such as … UKAEA's mission of delivering sustainable fusion energy and maximising scientific and economic impact. The role of Change & Problem Manager, reporting to the IT Service Management Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need for change, analysing current states resulting … Change & Problem Manager plays a key role in evaluating organisational readiness for change within UKAEA's Computing Division. Additional Responsibilities: - Lead change and problem management processes, aligning stakeholders on KPIs and ensuring effective tooling. - Coordinate and oversee outputs of the Change Advisory Board (CAB) and act as Change Manager more »

The Change and Configuration Analyst at AllPoints Fibre will beresponsible for supporting both Change Management and Configuration Management BAU operations, co-ordinating and overseeing the respective processes within APFN. This role ensures that all changes to the APFN network and corporate IT infrastructure are systematically recorded and managed … and that configuration items (CIs) are accurately recorded, maintained, and reported. The Analyst works closely with the Change Manager and various departments to minimize service disruptions and optimize the efficiency and reliability of the APFN network & its associated infrastructure. What you will be doing: Ensure the quality of Change … and scheduling. Support Change Advisory Board (CAB) activities and deputise for the Change Manager where required. Manage and resolve queries and complaints received from Service Managers or customers, escalating promptly to Change Manager and/or other management where needed. Review CRs post-implementation to verify effectiveness and more »

of technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their … Information Communications Technician, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Gain hands-on experience in IT service management. Learn and contribute to the management of the organisation's IT infrastructure. Collaborate with cross-functional teams to address customer needs and … Baltic team. Salary, Hours & Benefits: £18,000 per annum Working a 9-day fortnight 25 days annual leave Annual leave increases per year of service An extra day off for your birthday Holiday Exchange Scheme: buy up to 10 additional day per year and sell up to 5. Access more »

To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service … and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »

Job title: Service Delivery Manager 📌 Location: Egham, Surrey, UK 💰 Salary: £45,000 per annum (DOE) 🕔 Working hours: 35 hours a week, flexible between 8:00am to 6:00pm 🏢 Hybrid Working: A minimum of 2 days a week in the office is required 👋 Reporting to: Head of Testing & Service Delivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers and third-party providers. Our solution, Intelligent Shipper, integrates directly into multiple carriers and provides smart … high quality operational and technical application and systems support to Intersoft customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. Minimizing the adverse impact of Incidents and Problems on the business more »

digital first’ organisation and deliver new digital services to our customers whilst streamlining and automating our business processes. We’re looking for a Digital Service Manager to join us with a strong understanding of digital service performance and an ability to drive continual improvement. Reporting to the Head … of Platform Operations, you’ll support in establishing and evolving a live service support model that enables a positive customer and user experience by thinking about availability, security and performance across our digital services. While live service is clearly important, you will understand the interplay with our product … your week away from home, either at one of our office locations, visiting clients or attending industry events. What you’ll be doing: Driving service performance across our applications, irrespective of hosting type or location, that underpin our digital services for customers or internal usersDefining and maintaining the key more »

in strategic planning, resource allocation, and stakeholder communication to ensure that network operations align with the company’s business objectives. Core Responsibilities High Customer Service Standards: Uphold exceptional customer service and business integrity. Conduct: Always be presentable in appearance and manner. Ambassador: Represent the company positively at all … Awareness: Stay fully informed of all processes and procedures relevant to your role. Awareness: Maintain a constant awareness of industry products, technology, and trends. Management: Exhibit excellent timekeeping, time management, and attendance. Skills: Demonstrate excellent written and verbal communication skills. Knowledge: Be fully aware of all products offered … progress your skills within your chosen products, adopting a self-improvement mentality. Engage in online self-study during both business and personal time. Relationship Management: Develop and maintain strong relationships with key customers, ensuring their needs are met and exceeded. and Risk Management: Ensure compliance with regulatory requirements more »

About KBR and the Project KBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates … technical roadmap will guide the implementation of innovative solutions for both new and existing clients. Required Skills & Qualifications Essential: Significant Business Analysis and stakeholder management experience Experience working in an operational environment using ITIL service management processes Experience managing a team Experience in business process development Hold more »

to enhance operational efficiency and reliability. Position near Guildford : 2 days a week in the office Core Responsibilities: Maintain a high level of customer service and business integrity. Be presentable in both appearance and manner. Act as an ambassador for the company at all times. Observe and abide by … Maintain complete awareness of all processes and procedures relevant to your role. Stay informed about industry products, technology, and direction. Demonstrate excellent timekeeping, time management, and attendance. Exhibit excellent written and verbal communication skills. Have complete awareness of all products offered by the company. Continuously progress your skill level … and manage the NOC team, providing guidance, direction, and mentorship to ensure the team's success in meeting operational objectives and delivering high-quality service to customers. Oversee the monitoring and management of customer network infrastructure, including routers, switches, firewalls, servers, and other network devices, to ensure optimal more »

customer-centred ambitions. Job Description We have an exciting new opportunity for a Site Reliability Engineer who will work alongside the development, architecture and service management teams. The SRE champions proactive measures and automation to pre-empt disruptions and optimize system performance. This role is instrumental in bridging … the board for the delivery of quality technical deliverables. Ensuring that this is aligned with core technology strategy and reduces or mitigates technical debt. Management of application & development environments across a mixture of physical and cloud-based environments in order to improve throughput and velocity of software development lifecycle. … DevOps and Development teams to promote the increase of automation and maturity across the development pipeline for the division, increasing the velocity of change. Management of continuous integration environments and helping support pipeline tools such as Github Actions, Veracode to ensure quality outcomes of change. Acting as the ‘change more »

UKAEAs employment policy framework, the Employee Relations strategy and for providing advice and guidance on all people-related matters and ensuring a consistent case management approach. The team are the subject matter experts on employee relations and policy. You'll be responsible, along with the ER Specialist, for delivering … an ER service in all areas across the employee lifecycle, such as disciplinary, grievance, probation, performance, long term sick leave etc. ensuring that ER support and advice is delivered in line with policy, best practice and legislative requirements to mitigate risk and escalation. You will also be responsible for … ensuring they align with current legislation and business needs. - Write, develop and deliver bite-size training and coaching sessions on topics relating to people management and employee relations best practice, employment law, and HR policies to ensure consistent application across the organisation. Qualifications - Significant HR experience and/or more »

Organisation and be part of the journey. This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role Are you looking for an exciting opportunity to make a difference? Join our team and contribute to … forecasts. - Being accountable for co-ordinating a wide variety of payroll actions in line with fixed deadlines and governance requirements. Responsibilities include liaising with management, employees and business partners/advisors, calculating salary amendments, producing letters to reflect the amendments and peer review of team pay actions to ensure … Provide professional advice and support to employees and managers on the application and interpretation of People related processes and procedures. - Manage the People Department service management system (helpdesk) on a rota basis, responding to employee requests and issues, distributing sensitive queries to Finance, Procurement, Business Systems and other more »

deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Role Overview The Service Manager is responsible for managing all product line services and field operations. Day to day t he job holder will manage the Customer Key … Accounts and KPIs from a Service perspective and strive to continuously improve our Customer Experience. Reporting to the Director of Service - Europe, the job holder will work closely with all internal and external stakeholders from point of sale, product deployment and aftermarket support. Primarily a office-based role … regular travel to customer sites in UK and overseas will be required at short notice. Responsibilities Interface with Projects, Product line, Engineering, Sales and Service Administration taking ownership of all aspects of Services. Communicate to Senior Management through Service Reviews or other means, updates of the service more »

technical skills and understanding. Required Skills and Qualifications: Proven experience as a Support Desk Engineer or similar role. Previous experience working for a Managed Service Provider (MSP) is required. Strong knowledge and hands-on experience with Windows Server and Windows OS 10/11. Proficiency in Office 365 administration … and support. Experience with VMWare for virtualization and management of virtual environments. Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN. Excellent problem-solving skills and the ability to troubleshoot complex technical issues. Strong communication skills, both written and verbal, with the ability to explain … environment. Preferred Qualifications: Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or VMware Certified Professional (VCP). Experience with IT service management tools and ticketing systems. Familiarity with remote desktop applications and help desk software. What We Offer: Competitive salary and benefits package. Opportunities more »

Lead Service Transition Manager (Inside IR35) Contract Term: 12 Months Contracting Authority: The Home Office Location: Hybrid - Croydon We are looking for candidates with a background in IT Service Management, and experience of successful Service Design and Transition. You will be joining a number of other … Service Design and Transition Managers (SDTMs) working within the Service Architecture Design and Introduction (SADI) Function. SDTMs in SADI will design and transition IT services that: Support business needs. Reuse existing service components. Are proportionate and affordable. Effectively span multiple suppliers, platforms, and support arrangements. As a … Lead Service Transition Manager your main responsibilities will be to: Design and document new services. Ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place. Produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities more »

Service Delivery Manager Reporting to: Head of Testing & Service Delivery £45,000-£50,000 + 10% Bonus 1-2 x a Week in Surrey Based Office 35 hours per week, flexible between 8:00 am to 6:00 pm Join a software house who priorities a flexible working … primarily working from home. This is highlighted from achievements such as UK’s Best Workplaces and Best Workplaces for Wellbeing 2023. They specialise in management software revolutionising the delivery service. Their key product is integrated by major retailers and brands such as the Royal Mail, and due to recent … high quality operational and technical application and systems support to their customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. As a Service Delivery Manager you will be working closely more »

growth and strategic direction for Oracle Services. The Oracle Capability Lead will provide technical leadership, guidance, and expertise in the development, deployment, standardisation and management of Oracle based technologies and services. The Oracle Capability Lead will work closely with Group Technology, Architecture, Portfolio and Product Management teams to … alignment to best practice. The Oracle Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology).What you'll be doing Delivering strong technical leadership in advancing Group Functions Oracle capability … and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development and personal more »

Our Client is a leading organisation that continues to see growth through business acquisition and has a very exciting opportunity for an IT Access Management Analyst to join their shared services IT team, delivering service excellence to over 10,000+ users (including VIPs and Executives) spanning multiple global … office locations. As an IT Access Management Analyst, you will be responsible for administering a user’s IT access rights throughout their employment lifecycle from joining, moving, and leaving allowing the correct access and permissions to business applications, shared drives, file systems, mailboxes, mobiles devices, and other IT assets. … Planning and creation of all new joiners to the business Planning and deletion/updating of all movers and leavers in the business Continual service improvements (CSI) to the current access management process in line with business requirements Maintaining access management process documentation Being a point of more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers’ IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: • 5 years plus Azure Active Directory experience (Essential) • Working Knowledge and implementation experience of Azure Dev Ops and more »

date: w/c 24th June 2024 Main duties of the job To provide a high quality, responsive and comprehensive 3rd Line IT Support service, incorporating support for all Trust staff as well as support for NHS Milton Keynes staff on occasions. All support activities are to be provided … face to face where necessary in order to provide timely resolution to logged incidents ensuring SLAs are met and typically exceeded. To assist with Service Desk operations as the need arises. The post holder will actively implement, manage and maintain technical infrastructure taking remedial action where necessary, this may … technical qualifications e.g. MCSA, MCSE, MCITP, CCNA (or equivalent qualification/relevant experience). Evidence of continual personal development and specialist knowledge. Desirable IT Service Management qualification e.g. ITIL Foundation (or equivalent qualification/relevant experience). Project Management qualification e.g. Prince 2 Foundation. Experience Essential Significant more »

software applications in accordance with the solution roadmaps, in-line with business and IT strategy.Day to day, you’ll be responsible for the line management and resource management of the team interacting with team members, project managers and service managers One to one meeting with team members … assisting with their development plansAllocating projects to team membersDealing with escalations and issuesAdministration and reporting Essential experience of the Systems Analyst Team Leader,Management, Leadership or Mentoring experienceBackground in IT and application software delivery is desirable Experience in ITIL, Service Management or IT Project Management is more »

the Cyber Security Lead must have excellent leadership and analytical skills as well as a thorough knowledge of the company's products, services, and Service Management processes. The Cyber Security Lead will use their advanced knowledge and technical expertise, coupled with their dedication to customer service, to … maintain a secure infrastructure for the data of the company and its customers.Specific DutiesResponsible for the day-to-day management of the Cyber Security Team, g. defining and managing rotas to ensure the right level of resource, proactive quality review of team activities and adherence to defined processes and … performance meeting with the teamActively manage complaints and escalations and proactively act to identify and action issues before they become complaints/escalationsDevelopment, management and maintenance of the security of the Firm's IT services, including liaising with third parties to ensure patching, resolving vulnerabilities and hardening systems as more »

attributes such as description, purposes, categories. Analyse and document the information (data) models/structures for data category: input, output, event notification, validation, servicer management involved between process and sub-systems (Northbound & Southbound) based on Analyse & document the Configuration Item (CI) data mapping between business processes, inventory system and … CMDB (CI & relationship models) for service management integration Collaborating with and supporting CMDB/ITSM product vendor to create & manage CI and relationship in CMDB. Preparing a comprehensive data management and governance guideline for data mapping & loading, lifecycle management, administration. Identify and document all security, regulatory … IT, Telecom design, and OSS/BSS architecture. Extensive experience in Data modelling, mapping and integration for business processes and systems (to operate network service & resource domains) Experience of resource/service inventory migration, data migration Experience in Configuration management data modelling, CMDB data architecture. Understanding and more »

guiding us to deliver impact how and where it matters most.Connect to your opportunity Your role will focus on providing expert advice and the management and delivery of client engagements. You will have responsibilities for:Delivering FinOps advice to our clients and identifying solutions to their opportunities and issues.Supporting … business value of cloud, defining FinOps strategies, evaluating FinOps solutions, designing and implementing FinOps capabilities/processes, optimising Cloud spendPublic Cloud and infrastructure cost management technologies and tools (e.g. Cloud Service Provider native cost management solutions, VMware CloudHealth, Apptio Cloudability, CloudChekr, etc.)Relevant experience in building methods … towards certifications with established Cloud technologies at associate level (e.g. AWS Solutions Architect Associate, Azure Solutions Architect, GCP Associate Engineer)Familiarity with common IT Service Management tools and associated repositories (e.g. asset repositories, data models)Connect to your business - ConsultingDistinctive thinking, deep expertise, and collaborative working. That’s more »

model and training end-users to bring the culture change Implement global workplace transformation solution by using a mix of analytical solution and problem management process to proactively monitor and initiate problem resolutions Implement AV (Audio/Video) Operating Model across the globe by using innovative solutions, AR/… ISO 20/27 K Certifications etc. Ensure and develop relationship with customers, stakeholders with high satisfaction level Liaison between business leaders and senior management to drive program/projects budget at strategic level Solution Defense & Business Case Presentations Tool Capability and Enhancement Demos Due Diligence, Planning & Design Own … assumptions, dependencies, Infra requirements, Procurement & Implementation timelines, Commercials, and resources requirements, etc.) Committed & meet project deliverables, timelines, and costs. Work closely with the product management teams on solution definition, proposal/SOW review, solution walkthrough, etc. Develop and update artifacts for Security Compliance review processes and compliance. Continue to more »