176 to 200 of 774 Customer Experience Jobs in the UK

Direct Mail (DM) Outbound Telemarketing (OBTM) SMS Push Notification Provide technical leadership and expertise and incident triage for integration of Adobe Campaign with the Experience Cloud Target Audience Manager Analytics Own training, internal knowledge share, artefacts, application performance and usage management of Adobe Campaign What you'll bring Excellent … verbal and written communication skills. Detailed technical knowledge of the Adobe Campaign Manager toolset. Good understanding and experience of the Adobe Experience Cloud. Experience working on Windows Server and Microsoft SQL Server systems. Experience in a results-led marketing role, preferably but not necessarily in the … TV or entertainment industry. A passion for TV and good understanding of Skys content offering. Able to distil customer insight and performance data into clear and actionable plans. Knowledge on Adobe Message Center Platform. Team overview Want to unlock the power of data? Our Group Data Hub works with more »

Direct Mail (DM) Outbound Telemarketing (OBTM) SMS Push Notification Provide technical leadership and expertise and incident triage for integration of Adobe Campaign with the Experience Cloud Target Audience Manager Analytics Own training, internal knowledge share, artefacts, application performance and usage management of Adobe Campaign What you'll bring Excellent … verbal and written communication skills. Detailed technical knowledge of the Adobe Campaign Manager toolset. Good understanding and experience of the Adobe Experience Cloud. Experience working on Windows Server and Microsoft SQL Server systems. Experience in a results-led marketing role, preferably but not necessarily in the … TV or entertainment industry. A passion for TV and good understanding of Skys content offering. Able to distil customer insight and performance data into clear and actionable plans. Knowledge on Adobe Message Center Platform. Team overview Want to unlock the power of data? Our Group Data Hub works with more »

to become part of an outgoing team that are integral to the vision of a business that is making a real difference to the customer experience within the rapidly changing energy supply market? This company are a leading power supply business who due to recent investment and financial … will be plenty of opportunities to climb the ladder and take on more responsibility. This is a fantastic opportunity for someone passionate about the customer experience to join a market leading company at a very exciting time in their growth trajectory. The Role: *Hybrid working with offices just … for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. more »

Job Title: Platform Manager Location: Bridgend (onsite 5 days per week) Salary: Dependant on experience The role The Platform Manager will be crucial in developing and implementing effective strategies, managing e-commerce platforms, and driving online sales growth. The Platform Manager will leverage Amazon Brand Analytics tools and third … party analytics tools to analyse customer behaviour and optimize marketing strategies. The individual will segment customers and analyse their behaviour to provide valuable insights that guide decision-making and drive revenue growth. The use of Frequency Rank Basket Analysis Purchase Behaviour Demographics Customer Reviews Comparison Source Analysis Responsibilities … affiliate marketing, to drive traffic and increase conversions. Involved in planning, coordinating, and executing e-commerce activities to drive online sales and enhance the customer shopping experience. Digital marketing, data analysis, and understanding of the online retail market are key to the successful execution of their role. Managing and more »

30+ countries, and leverage our global delivery network to deliver services to 300+ customers today. Our strategy of ‘Cloudify everything’, ‘Automate everything’, and ‘Transform Customer experience’ is helping us become one of the most relevant Technology services firms globally today. We deliver expertise across industries like Banking, Financial … Services, Professional Services, Insurance, Life Sciences & Healthcare and more. We value putting our people first, whilst creating customer value, innovating relentlessly and being sustainable. Last but not least, we are proud of our extended partner network, such as Amazon Web Services (AWS), Abode, Salesforce, Backbase, Microsoft and more. What … branches; from Healthcare, FinTech to IoT. What does it take to excel in this role? HBO/WO Bachelor, A minimum of 8 years experience in relevant IT domains, A minimum of 4 years experience as a digital Solution/System/Domain Architect, Experience in the more »

Quality Assurance Assistant Superco is the leading customer experience specialist for Shopify Plus brands. We combine our Shopify Plus knowledge with a deep understanding of what makes customers tick to drive revenue growth for our brands. We're looking for a Quality Assurance manager for a leading ecommerce … customer experience agency. You will join our quality department and support our Build Quality Manager. Applicants must demonstrate: Shopify Knowledge : You must show that you've worked in a quality control role with a Shopify focus. Testing Expertise : Comprehensive understanding of testing strategy, conducting functional, usability, and performance … This is a hybrid or remote role. To apply: Share your CV. In your application, tell us a little about your favourite online brand experience and why you like it. more »

services Provide office-based telephone, email and remote access support. Take ownership of incidents from start to finish, escalating and feeding back to the customer as required. Maintain a high customer experience throughout the life-cycle of all incidents and problems Troubleshoot PC hardware and peripheral issues … in your family/friend network for IT issues and love coming up with a solution and solving problems! Do you love providing good customer service and enjoy talking to people over the phone? Then this could be the role for you! Essential skills Customer service experience eg. Call Centre or customer facing role Passion for technology and basic level of IT knowledge BTEC or CompTIA qualification desirable or working towards First class communication skills, both verbal and written Ability to learn and pick up new things quickly Positive attitude and a great team player more »

role Ensuring we deliver excellent service to our customers with a key focus on testing, identifying and rectifying potential defects. Continuously drive improvement in customer processes by ensuring feedback is captured and acted upon via key stakeholders. Key responsibilities Reviewing customer service processes and ensuring they meet required … and documented standards. Review of recorded customer voice interactions against the SF Customer Experience guidelines. Testing key controls within customer delivery processes are being operated as designed and are delivering the desired customer outcomes. Identifying and recommending process and control improvements to help drive quality. … Performing trend analysis and reporting to management Qualifications and skills Experience in Financial Services (Mandatory) Contact Centre processes and procedures. Life products/investment experience. Pension journey knowledge. Microsoft Packages (Word & Excel) Customer Service skills. Has experience in, and be comfortable with, reviewing and checking the work more »

accurate and timely estimates for additional work. Ensure the correct elements of the repair are added to contract maintenance, warranty, or recharged to the customer as appropriate. Closely manage customer VOR and update customers with the plan and timescales for repair. Provide feedback to the engineering team where … mistakes are made or where processes can be improved. Provide an industry-leading customer experience by providing accurate information to the accounts team for timely invoicing. Collaborate with key stakeholders to deliver exceptional service to customers. Contribute to the team in achieving challenging financial objectives by taking every … fees or travel time are captured on the system. Ensure correct parts, consumables, and lubricants are added to the task. Send proforma to the customer to receive a purchase order number prior to repair. Check the customer purchase order number is attached to the job. Construct and send more »

You will ensure you are abreast of the latest market trends and technological innovations for retail and be keen to build your knowledge and experience of relevant solutions and systems. It is key that you can develop strong relationships with clients and colleagues, communicating effectively and inspiring trust in … models, and technologies to determine opportunities and threats for the business now and in the future. Help to develop transformation plans to optimize the customer experience, operational efficiency, or systemic landscape. Use your knowledge and experience to provide recommendations considerate of other stakeholders. Your Profile Key skills …/knowledge/experience: Retail experience and a solid understanding and experience of our retail clients’ markets and challenges. Specifically, knowledge of Commercial or Space, Range and Display processes. Experience from Food or Fashion to General Merchandise or DIY but most importantly passionate about retail and more »

Fantastic opportunity to join a well-established technology business in Coventry as a Customer Service Team Leader! You must have 2+ years customer service team leader/manager experience, in a busy B2C environment and a track record of leading people and will be known for engaging … days annual leave, plus a day off for your birthday Worldwide Travel Insurance Group Income Protection Insurance Main Duties; Responsible for leading the Customer Support Team Engage and inspire those you lead to achieve their goals & key company KPI`s Be an influential coach, mentor and help drive the … those around you Understand people and can effectively manage expectations Provide help and advice to customers using our products Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do Keep accurate records of discussions or correspondence with customers & staff Creating more »

with the service direction team. Missions: You will leverage your expert knowledge of UPS, Batteries, Power Distribution and Site Monitoring equipment to deliver excellent customer experience and service. You will have the opportunity to attend customer meeting when necessary as well as provide technical recommendations to clients … a certain amount of fault-finding utilizing clients’ drawings may be required. Profile: Education: HNC/HND in Electrical/Electronic Engineering or equivalent. Experience: Previous Field Service Experience essential , Experience of working in a technical service or test environment of Electrical/Electronic equipment essential UPS … preferred or associated industries Power Electronics. Experience working on industrial sites (Power Stations, Oil & Gas locations, Nuclear facilities etc) would be an advantage Skills: Computer literate (Pack Office), excellent customer service skills, strong communication skills, self-strater, ability to plan, organize and manage time effectively with ability to more »

the UK, driving license renewals, IR35, professional registration and revalidation, statutory and mandatory training, recruitment, policy review etc. The Person: You will have good experience of recruitment processes, and an understanding of IR35 as you will be responsible for overseeing and onboarding staff and GP Members. Shropdoc is passionate … submit CVs as soon as possible. Main duties of the job Essentially you will have: a CIPD Qualification to level 5 or above. proven experience in HR, particularly a compliance environment. strong analytical and problem-solving skills. experience of recruitment and onboarding. strong IT skills, with experience of developing systems. experience of coordinating statutory and mandatory training programmes. some exposure to employee relation matters, and is someone looking to develop their HR Advisor skills. What We Offer: Competitive salary and benefits package : Enjoy a comprehensive benefits package, including NHS pension, Paycare, and professional development opportunities. more »

Carebeans is looking for an enthusiastic individual to fill the position of an Apprentice Technical Customer Experience Hero – ensuring our customers have a great experience. Role A good understanding of technology PCs, phones and software products Testing new releases of the software, feeding back issues and working closely … with the development team Experience in customer service in software and technology. Has good communication skills and a desire to help. Is a problem solver and wants to take on some responsibility. aAbonus would be that they have worked in the social care sector. Some technical training or … experience would be an advantage. Inputting new customers details onto our accounting system and generating invoices. Chasing up customers who haven’t paid. Managing customers' lockdown software on their devices. Assisting the financial controller. Provide top customer service and assist customers with their queries. Who would be the more »

Carebeans is looking for an enthusiastic individual to fill the position of an Apprentice Technical Customer Experience Hero – ensuring our customers have a great experience. Role A good understanding of technology PCs, phones and software products Testing new releases of the software, feeding back issues and working closely … with the development team Experience in customer service in software and technology. Has good communication skills and a desire to help. Is a problem solver and wants to take on some responsibility. A bonus would be that they have worked in the social care sector. Some technical training … or experience would be an advantage. Inputting new customers details onto our accounting system and generating invoices. Chasing up customers who haven’t paid. Managing customers' lockdown software on their devices. Assisting the financial controller. Provide top customer service and assist customers with their queries. Who would be more »

travel during key phases Position Details: Bachelor's degree in Computer Science, Information Technology, or a related field. At least 10-12 year's experience working in a technical capacity on the Salesforce Platform with a strong focus on telco as an industry, inclusive of Vlocity for CSPs Proven … practices At least 2 end-to-end Comms Cloud (Vlocity) projects delivered for major UK/European telcos in the B2B space, inclusive of experience in enterprise sales quoting (multi-product/multi-site) Candidate should understand the sales and order management process in B2B for SOHO, SME, and … and order management, understanding of the wider enterprise landscape in BSS/OSS, and industry standards such as TM Forum Must have hands on experience and expert knowledge on Comms Cloud Enterprise Product Catalog (EPC), CPQ, Order Management, and CLM Expert understanding of the OmniStudio capabilities from Salesforce including more »

systems and components. Operating from the very early phase of a vehicle programme, working cross functionally throughout design, development, manufacturing, launch and during the customer experience. This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for … to achieve targets in all areas. Ultimately, the role will contribute to the delivery of Quality targets for each vehicle line Skills Required: Previous experience of problem solving tools e.g. Root Cause Analysis, 8 Disciplines of problem solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in … Design/Manufacturing Previous experience of Vehicle Launch or Plant Vehicle operations Production Management including experience of delivery of problem resolutions in Manufacturing & Service. Excellent Analytical Skills and enthusiastic, an individual able to deliver results under pressure Experience Required: To be able to be part of a more »

and development like no other, we want your help to drive success in our stores.This role is responsible for providing the highest standards of customer service to our brides and their entourage, to ensure they have a positive, personal experience. Why Choose Us - Benefits for Assistant Manager Attractive salary. … stores through the UK and Europe. We are a company that focuses on achieving the best results possible,providing the highest standards of customer service to our brides and their entourage, to ensure they have a positive, personal experience.As well as an impressive in-house design team, we offer … a huge range of high-quality, competitively priced designer bridalwear in a warm, friendly environment. Its an experience our customers tell us they love and one were proud to offer. What You Will Do as Assistant Manager The Assistant Manager is responsible for deputising for the Store Manager in more »

Role : Digital Copywriter Job Type: Permanent Location: Peterborough (Hybrid) Ready to utilise your knowledge and experience in creating high-quality UX and functional copy? Are you looking for an exciting opportunity to work closely with UX, design and tech teams to improve the content creation and delivery process? Make … Proofread existing copy, paying particular attention to consistency and brand tone of voice. Develop outstanding and high-quality content to support superior and personalised customer solutions, enhance user engagement and retention, as well as improve the promotion of digital solutions in the most efficient way. Take ownership, manage, and … the clients, stakeholders, and team. Sub-edit content written by colleagues and stakeholders. Apply the right tone of voice, house style, content strategy, and customer experience principles and best practice. Accept and provide constructive feedback while understanding the constraints of the business making sure the content meets the more »

with at least 2 end-to-end Comms Cloud (Vlocity) projects delivered for major UK/European clients in the B2B space, inclusive of experience in enterprise sales quoting (multi-product/multi-site). Required Skills: 10 Years + working in a technical capacity on the Salesforce … and order management, understanding of the wider enterprise landscape in BSS/OSS, and industry standards such as TM Forum Must have hands on experience and expert knowledge on Comms Cloud Enterprise Product Catalog (EPC), CPQ, Order Management, and CLM Expert understanding of the OmniStudio capabilities from Salesforce including … FlexCards, DataRaptors, Integration Procedures, and OmniScripts Expert knowledge on Salesforce platform capabilities including APEX, LWC, Flow, Security/Sharing, Data Model, Shield, etc. Experience with Customer Experience Cloud for Comms Cloud a plus Experience integrating Salesforce with marketing automation platforms like Marketing Cloud as plus Experience more »

with the Business Analysts and Solution Architects to understand the business requirements and processes. Configure the Sapio products to meet time, budget, quality and customer success criteria. Train customers on the configuration and use of the Sapio Sciences products. Support customers in the subsequent implementation of the configuration. Support … customer deliverables as defined by the SA/BA in the subsequent implementation of the configuration. Provide help on support portal to address customer's questions and issues on a rotating basis. Follow Sapio Sciences agile deployment methodology. Document customer feedback and ensure issues are addressed to … provide the best customer experience and ultimate success of the project. Meticulously manage all AE related deployment services documentation. Required Skills & Abilities: Strong programming skills with detailed knowledge of Python. Strong analytical, problem solving and fact-finding skills. Proven organizational skills, with the ability to deliver agreed workload more »

responsible for developing and executing the overall e-commerce strategy, overseeing the day-to-day operations of our online storefront, and ensuring a seamless customer experience. This senior leadership role requires a blend of strategic thinking, technical expertise, and strong leadership skills to drive online sales, enhance customer engagement, and expand our market presence. Key Tasks and Responsibilities: Develop and implement a comprehensive e-commerce strategy to achieve revenue targets, enhance customer experience, and expand market reach. Collaborate with the marketing team to create and execute digital marketing campaigns, including SEO/SEM, email marketing … delivery processes. Stay abreast of industry trends, emerging technologies, and competitive landscape to identify opportunities for innovation and growth. Help implement best practices for customer service and support to enhance the online shopping experience and drive customer loyalty. Head of eCommerce - Qualifications/skills required to perform more »

Order Processing, Entry Level Part Time Permanent Salary : Competitive plus bonus Location: Wigan The Vacancy We have a fantastic opportunity for an organised and customer-focused individual to join our Sales Order Processing & Invoicing (SOP) team. In this role, you'll play a crucial part in ensuring our customers … flexible, can-do attitude and strong teamwork across the board. Being part of the SOP team opens doors to various career paths within Finance, Customer Support, Professional Services, and Sales. We're currently seeking candidates for both full-time positions (Monday to Friday, 09:00-17:00) and part … internal departments via phone, email, and our service desk system · Collaborating with teams to meet and maintain structured KPIs/SLAs · Delivering top-notch customer service to ensure a positive customer experience · Addressing order-related queries, invoicing issues, and processing refunds · Ensuring all daily/weekly/ more »

1. Customer Relationship Establishment & Business Opportunity Expansion In this capacity, you will play a key role within Alibaba Cloud’s business development team to recruit customers and partners and sell Alibaba Cloud global solutions to startups and small/medium clients in the UK, Nordic markets. This role needs … you will have the potential to grow your career through this exciting journey. 2. Product & Technological Value Delivery •Based on the understanding of the customer's industry and business background, help the customer to understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven … partner. •Independently explain the standard Alibaba Cloud product solutions to customers; or with the support of Solutions Architect, independently explain the solutions matching the customer's business scenarios to customers, and clearly communicate the competitiveness of Alibaba Cloud product solutions and the business value that can be created for more »

to day running of the website for two of our websites. You will develop the site taxonomy and information architecture from scratch; mapping each customer journey for each outcome, working with digital teams to ensure the development delivers to these requirements. You will manage a small team to ensure … performance analytics; and support the brand refresh. On offer is a brilliant opportunity to lead on the vision for the website and create impactful customer experiences throughout the customer journey. As such the right person will have: Previous experience managing a website. Proven experience in creation … of analytics, strategies, and customer journeys. Depth of understanding on website impact on customer experience, marketing and performance. If this is you, get in touch today for a confidential chat and the full job description. more »