1 to 25 of 164 Problem Management Jobs in the UK

Help connect and configure laptops, mobile devices, and other external sources to display content on screens or through audio systems. Provide input to service management processes as required (e.g. Incident, Change and Problem Management) Conform to existing governance and standards – ITIL framework. What we look for: Experienced more »

engineering and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth we are now recruiting for a Problem Management Specialist to be based at our customer site in Gaydon. Job Purpose We are seeking a proactive and analytical Problem Management … problems to identify root causes. the resolutions across various stakeholder groups to prevent recurring incidents. with cross-functional teams to prioritize and resolve problems. problem resolution processes and best practices. and report on the effectiveness of problem management activities. trends and patterns to anticipate and prevent future … incidents. in incident reviews and post-incident analysis meetings. continuous improvement initiatives to enhance the problem management process. guidance and support to other team members on problem management practices. in scrum ceremonies e.g. Sprint planning, review, retrospective, stand-up Knowledge/Experience Essential: Relevant experience in more »

including process enhancements, SWAT analyses, dedicated support improvements, and strategic planning for new campus transitions. - Foster a culture of innovation and continuous improvement. - Project Management: - Plan, initiate, and manage IT projects, coordinating efforts across team members and third-party contractors. - Ensure project delivery according to plan. Stakeholder Management … complete projects within timelines and budgets. - Transformation Leadership: - Drive initiatives to streamline operations and enhance service delivery across the international spectrum of Site Services. Problem Management: - Address and resolve complex issues affecting project operations, effectiveness, and efficiency. - Reporting and Analysis: - Develop comprehensive reports on project progress, hurdles, milestones … and strategic recommendations. Requirements: - Minimum 7 years in program management, preferably in a technology-driven environment. - Proven track record of managing complex international projects and leading transformation initiatives. - Skills: - Strong analytical and problem-solving abilities, including SWAT analyses. - Exceptional communication and interpersonal skills (fluency in English; additional languages more »

Intelligent Automation. You’ll continuously improve the service levels provided to our end users, thinking about application stability, customer satisfaction and strengthening incident and problem management practises. You’ll ensure our products and services are monitored proactively, so we know about any issues before our customers do. You … relating to observability, reliability, scalability and resilience. Proactively look to improve day to day SRE tasks through automation and collaboration. Take ownership of incident management and participate in post incident reviews and carry out any remediation and/or mitigation work. Participate in Change Management, including engagement with more »

closely with MSP's and ideally showing the work with a small to medium sized MSP. Please also share examples of where you have problem solved with these organisations to achieve positive outcomes. This is a Hybrid role with 2 days a week in the office (SE1). The … a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime … relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and manage more »

search through data to optimize search criteria Document all actions taken as a part of investigations and working closely with other teams support the problem management process Position Requirements Background in Desktop Support or Desktop Engineering Technical background in Window Operating Systems, macOS, Linux, etc. commonly deployed in … enterprise networks A problem solving mindset, strong logical/critical thinking abilities for analyzing events Ability to influence through teamwork and collaboration Working understanding of Pandas and SparkStrong written and verbal communication skills & relationship building skills Relevant experience 2+ years with Splunk and familiar with uberAgent Evidence of consistently … excelling at what you do Strong problem solving and analytical skills Extreme attention to detail & time management skills Ability to work independently and manage multiple priorities Must be highly motivated and have a positive attitude Preferred experience in incident and problem management more »

of detection engineering and associated technologies. Conducting operational and threat malware analysis for the organization. Offering security insights and maintaining relationships with the Service Management function concerning change management, problem management, and incident management. Handling level 2/3 operational cyber incident response. Promptly escalating any more »

Incident/Problem Manager x 2 - ITIL - All Levels - Swindon - FinTech - New! £28,000 - £38,000 + Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident Managers/Problem Managers to join its … growing ITIL Service Operations function. Suitable candidates will have the following: Circa 2 years in ITIL Service Operations with a focus on Problem Management Analytical approach to problems and excellent attention to detail Work under pressure and to deadlines Continuous Service Improvement mindset BI Tools – Ideally Power BI … or EazyBI - Desirable Jira/Jira Service Desk/Confluence - Desirable Excel Duties will include the following: Assisting in Problem Management investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring incidents more »

and purpose of a Service Delivery Manager: We are seeking an experienced and talented Service Delivery Manager to provide pro-active & reactive technical account management & troubleshooting to specific Public Sector customers who utilise our products. The successful candidate will attend face-to-face and remote meetings with customers across … which will ultimately end with the customers challenges being overcome and the highest satisfaction achieved. They will work with the Head of Service Delivery Management and the Operations management team to help ensure we are always providing the highest standards to our customers and continuingly improving our service. … issues, troubleshooting with our engineers to find resolution. Regular and agreed communication with the customer. Trend analysis within your account and also from within Problem Management ownership Reporting against contractually agreed SLAs and guidelines Proactively working with customers to ensure a continued successful relationship. Continually looking for ways more »

investigating problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will be involved in large scale projects, problem management, and development and implementation of long term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior … IT systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service … and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability more »

identifying, controlling and storing any pertinent information, and preserving information objects to make certain that they may be current, applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2nd Line Support Experience supporting … of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply to a role when they only meet more »

clients, so we are looking for someone that has experience of customer facing visits. You will take a supporting role in the in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional Fitzrovia services … and effective Problem Management. Job Specifications: Experience: background preferable years proven experience in an IT support role (1st/2nd line) of working to an ITIL framework in a service desk capacity Windows Server 2016 – 2022 365 Support for Email, SharePoint, OneDrive and Teams Directory Management more »

and demonstrate technical knowledge pertaining to two or more technology areas. Take the ownership to oversee the day to day operations relating to Incident Management Manage Major Incidents or situations across providers Manage high priority incidents from start to finish providing regular management updates to and bringing a … the customer Running both technical conference bridges and business update calls Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed Driving decision making for incident resolution and minimizing impact to the business Escalation to Senior IT Management Providing incident updates … to stakeholders Capturing incident follow ups and completing formal Post Mortems Identifying stability trends and escalating them through the Problem Management process Coordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communication Take full responsibility and ownership of incident resolution and more »

Policy, SQL, Exchange, Skype, WSUS, PKI and MS Office elements. and review of low levels of design artefacts. wider system testing activities. with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that the following skills can be provided … requirements, specifically measuring performance, cost, and time. as part of a large technical team. with PowerShell. MCSE Qualification or similar firm grasp of service management tooling and ITIL. communication skills, both written and verbal. critical thinking and analytical skills to solve problems and propose new ideas. service needs to … be delivered by personnel holding a valid Security Clearance (SC) in MS Office Suite. Desirable skills, qualifications and experience live services. Incident investigations. Problem Management. Change Management. Defect Management experience – underpins some applications. more »

ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security. Implement and maintain ITSM processes, including incident management, problem management, change management, and service catalog. Create and configure workflows, business rules, UI policies, and notifications. Troubleshoot and resolve issues more »

Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role. Skills Windows 10/11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair. Own the reimage laptops/desktops via SCCM using PXE. Maintain spare built machine within the more »

operational to support the continuous improvement journey of the team/department Strong understanding of customer service principles and practices, with an emphasis on problem solving and problem management. Thorough understanding of ISO20000 Previous Knowledge Management experience. Excellent communication and interpersonal skills, with the ability to engage … and influence at all levels. Confident conflict management skills Customer centric decision maker, ability to recognise their needs and identify opportunities to meet/exceed expectations. Six Sigma or similar certifications may be advantageous. If you'd like to know more about how Davies will process your application data more »

Job: Problem Manager Location: Remote, UK Job Type: Contract Inside IR35 Job Description We are seeking a skilled Problem Manager with extensive experience in the financial services sector to join our dynamic team. As a Problem Manager, you will be responsible for identifying, analyzing, and resolving complex … plans for resolving identified problems, including short-term workarounds and long-term solutions. Ensure alignment with business objectives and regulatory requirements. Collaborate with Incident Management teams to provide expertise and guidance during major incidents. Assist in determining appropriate escalation paths and prioritizing problem resolution efforts. Assess the potential … continuous improvement initiatives aimed at enhancing the reliability, stability, and efficiency of financial services processes. Leverage industry best practices and emerging technologies to optimize problem management practices. Maintain transparent and proactive communication with stakeholders, including senior management, business units, and external partners. Provide regular updates on problem more »

MI/Problem Manager Location: Hybrid (Hemel Hempstead-based with a 50% office/50% remote working split) Competitive Salary + Bonus and Benefits Are you a Major Incident or Problem Manager looking for a new role in an exciting and rewarding environment? At Haven, we are using … delivering exceptional IT solutions and support across a vast landscape. As we continue to grow and evolve, we're seeking a dedicated MI/Problem Manager to join our team. This is a new, full-time position that offers a unique opportunity to significantly impact our IT infrastructure's … health and stability. Your Opportunity: As an MI/Problem Manager, you will play a pivotal role in managing and resolving problems within Haven's IT infrastructure and technology systems. Your primary goal is to minimize the impact of incidents, prevent future occurrences, and maintain the reliability of our more »

Analyst to join their team in London. A candidate in this role interfaces with all EMEA based trading teams, Technology teams, External vendors, Risk Management, Operations, Brokers. This firm are looking for a L1/L2 Trading Applications Support Analyst – FIC to provide trade support to all EMEA Trading … requirements, marketing & implementing the algos with PM teams. Level 2 support – assist with automating processes to increase efficiency and streamline trade support Incident & Change management Document and create new knowledge base to provide the most effective solutions to trading issues Manage communications with wide range of stakeholders (firm management, brokers, development teams, risk management) Trading Platform Onboarding and Management: Platform onboarding : coordinate with vendors/internal application owner and tradefloor support to ensure trading platforms are correctly installed, configured, and tested User onboarding : responsible for the setup of new users, configuring accounts, product permissions, coordinate with more »

Have previous production or application support experience, preferably with large-scale distributed systems. The ideal candidate will have the following: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a fast … paced environment. Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.) Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker, etc.) Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc. Understanding of KPIs, metrics and … importantly, a passion for ensuring our customers and stakeholders always get the best possible experience. Competencies : Well organised, learning on the fly, self-development, problem-solving, functional/technical skills. Prior experience as an SRE, System Administrator, Application Support, or similar role. more »

VM's Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat Security Patching Release management and Change management Problem Management Root Cause Analysis skills more »

for the transition to a low carbon future. The Role To ensure the smooth running of the organisation’s Infrastructure solutions through effective Change, Problem and Major Incident management. Essential Skills Required A strong understanding of Incident, Problem and Change management within an ITIL environment A minimum … of 5+ years performing at least one of Problem, Change or Incident Management at a senior level Demonstrable experience working with outsourced teams Demonstrable experience of both reactive and proactive techniques for problem and incident management A good working knowledge of IT infrastructure systems architecture and … Demonstrable experience of working in an Enterprise level organization Ability to manage colleagues and customers at different levels Key Responsibilities Manage an outsourced Service Management team responsible for Problem, Change and Major Incident management. Problem Management: Take a proactive approach to identifying and managing ongoing problems more »

VM's Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat Security Patching Release management and Change management Problem Management Root Cause Analysis skills Nice to Have But not Essential: Windchill administration/implementation. Ideally have … Certificate Services/certificate keystores. IIS Web services. Apache Tomcat SQL Some knowledge of MS SQL Server databases. Knowledge of the use of SQL management studio. Knowledge of SQL command language in order to perform queries and updates within SQL database. more »

within the Digital Technology function for an aerospace and defence company. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems. This role is based in Livingston, Glenrothes or Harlow 2 days per … Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds patch management) Ensure adherence to best practices and integration processes Develop, build, test and maintain gold images containing operating system and core applications for distribution to … for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management more »