collateral management, static data updates, and FX processing. Timely Query Resolution: Acknowledge, investigate, and resolve client queries within expected timeframes, adhering to industry standards. RootCauseAnalysis: Provide in-depth analysis and rootcause identification for client portfolios. Chair internal meetings to resolve issues more »
supplier performance on quality and delivery and conducts supplier Audits. This position drives the development, implementation, and institutionalization of essential global processes through the analysis of global and regionally derived operational and supplier quality data, best practice, and benchmarking. Additionally, the SQDE will support the Dundee site in local … goal improvements. Lead continuous improvement in Supplier’s sites & internally using Lean and Six Sigma methods. Lead and mentor teams in problem solving and rootcause identification efforts. Manage PPAP, FMEA, Control Plans and other supplier documentation submission for Global Strategic Suppliers. Technical Knowledge, Skills and Abilities: Experience … sigma certifications. Knowledge and utilization of quality management tools, such as; Value Stream Mapping, capability studies, MSA, SPC, Control Plans, Kaizen, 5S, Statistical Analysis, SMED, RootCauseanalysis tools, Corrective Action Systems, VOC, QFD, Error Proofing, Robust Design, FMEA, and Cause and Effect Diagrams. Formal more »
with the CFC teams, business units, crisis management, technology teams, and other stakeholders for moderate and major severity security incidents. Conducts post incident reporting, rootcauseanalysis, and provides relevant insights to guide process improvements and lessons learned to prevent future occurrences of similar security incidents. Participates … assess a Cyber Security Incident at the moment of notification to determine impact, actions necessary, and make recommendations for remedial action & investigative process/analysis to find rootcause Demonstrated knowledge of common adversary tactics, techniques, and procedures. An ability to assess the needs of the role more »
Guildford, Surrey, South East, United Kingdom Hybrid / WFH Options
Allianz Insurance Plc
outages, major incidents and technical queries Responsible for identifying and solving complex problems across a wide-scale business landscape, including stakeholder management and relevant analysis/investigation into rootcause and solutions Subject matter expert in digital trading and digital platforms Working alongside software houses & suppliers such … as Acturis, Polaris etc. Co-ordinating business incidents where appropriate and conducting relevant rootcauseanalysis/investigation and solutions/fixes post incident About You Skills & Experience Commercial insurance experience ideal Acturis Platform knowledge preferred but not essential Good problem solver Positive outlook with focus on more »
recurring issues, ensuring the stability of Haven's technology environment. What We’d Like You to Bring: Key Responsibilities: identify potential problems through trend analysis, incident reviews, and monitoring system performance. thorough rootcauseanalysis for identified problems to understand underlying issues. a comprehensive problem management … database, documenting all identified problems, their root causes, and resolution steps. problems based on their impact on business operations and services. on strategies to prevent the recurrence of known problems and define and track KPIs to measure problem management success. Essential Skills and Experience: of IT and park infrastructure … skills, capable of conveying technical information clearly to both technical and non-technical stakeholders. project management skills, prior experience in incident management, and conducting rootcause analysis. experience with ITSM tools (e.g., ServiceNow, Jira). Desirable Skills: management and negotiation skills. of a wide range of technology architectures more »
Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Forward Role
and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end customer journey, identifying key touchpoints for improvement and utilising data-driven insights. Customer Feedback Management - Implement effective … timely solutions. Customer Research & Persona Development - Conduct thorough customer research to inform the development of customer personas and tailor experiences to diverse client needs. RootCauseAnalysis - Utilise analytical skills to conduct rootcause analyses of customer issues, implementing preventive measures to enhance overall customer more »
multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide rootcauseanalysis and create a customer document that outlines the rootcause as well as the steps taken to resolve more »
multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide rootcauseanalysis and create a customer document that outlines the rootcause as well as the steps taken to resolve more »
impact of incidents, preventing recurrence of issues, and driving continuous improvement initiatives. Proactively identify and prioritize problems within the financial services domain through trend analysis, incident reports, and stakeholder feedback. Conduct in-depth rootcauseanalysis to understand the underlying issues contributing to incidents and problems. … units, and external partners. Provide regular updates on problem resolution progress and key milestones. Maintain accurate documentation of problem management activities, including incident records, rootcause analyses, and resolution plans. Generate insightful reports to track performance metrics and identify areas for improvement. Proven experience \\as a Problem Manager more »
of plant and transmission assets. Liaise with and provide technical support to the site-based O&M team, including supporting warranty management. Utilise data analysis tools to monitor and assess asset behaviour, performing detailed analysis of data from systems including cable temperature monitoring and HV electrical SCADA systems. … Develop and implement monitoring measures to ensure continued compliance of the asset with regulatory requirements such as those associated with the Grid Code. Undertake rootcauseanalysis of defects and propose remedial actions. Review and approve any changes to scheduled maintenance plans. Action and/or prepare … regime such as the Grid Code and SQSS. Use of diagnostic tools and data manipulation programs (e.g. MATLAB, SCADA, MySQL, C++, Tableau, etc.). Rootcause analysis. Full GWO offshore training is required for this position. Knowledge of the following areas is desirable: Wind farm and transmission asset more »
by ensuring compliance to procedures within the quality management system and to manufacturing specifications. You will facilitate customers and supplier quality assurance activities including rootcauseanalysis and quality improvement. Main responsibilities: Maintain and enhance the Quality Management System (QMS) to ensure compliance with ISO 9001, AS9100 … engineering departments to manage and resolve material review board (MRB) issues. Lead and champion continuous improvement (CI) activities throughout the organisation Essential: Familiarity with RootCause Corrective Action investigations, 8D problem solving techniques and Failure Mode Effect Analysis (FMEA) processes. Experience in auditing and maintaining compliance with more »
Newcastle, Staffordshire, West Midlands, United Kingdom
The Electronics Group Ltd
by ensuring compliance to procedures within the quality management system and to manufacturing specifications. You will facilitate customers and supplier quality assurance activities including rootcauseanalysis and quality improvement. Main responsibilities: Maintain and enhance the Quality Management System (QMS) to ensure compliance with ISO 9001, AS9100 … engineering departments to manage and resolve material review board (MRB) issues. Lead and champion continuous improvement (CI) activities throughout the organisation Essential: Familiarity with RootCause Corrective Action investigations, 8D problem solving techniques and Failure Mode Effect Analysis (FMEA) processes. Experience in auditing and maintaining compliance with more »
ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough rootcauseanalysis of major incidents and service disruptions to prevent future occurrences. Qualifications: Strong understanding of IT Service Management (ITSM) frameworks, particularly … Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with the ability to conduct thorough rootcause analysis. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders. more »
Employment Type: Permanent
Salary: £65000 - £75000/annum £6k Car allowance + 10-15% bonus
on-site and remotely, supporting teams in support locations performing a variety of proactive tasks which will help maximise customer's up-time, perform root-causeanalysis and prevent reoccurring issues. This may include resolving more complex issues, deploying the latest updates, system maintenance and upgrading the … rare occasions outside of 8-5 hours. to triage and troubleshoot above said hardware and software, often under demanding time constraints, performing diagnostics and rootcause analysis. Providing planned and responsive Smartroom maintenance. Co-ordinate with external vendors for support as appropriate and managed end to end resolution. more »
with EXAScaler and your access to other product experts. Responsibilities include handling escalated customer requests, diving into source code and configuration files for troubleshooting, rootcauseanalysis, maintenance, and collaborating with development engineers to implement solutions. Responsibilities Become an expert user of EXAScaler and Lustre. Triage, diagnose … Professional Services, Customer Support, and directly to customers. Provide hands on assistance with field escalations. Employ internal lab equipment to reproduce customer issues, isolate rootcause, and identify solutions and workarounds. Involve product engineers when deep technical expertise is needed within a specific area of the product. Develop more »
as engagements with local authorities. Ensuring timely resolution of any findings from audits and inspections, adhering to predefined timelines and corrective actions. Conduct thorough rootcause investigations for any identified non-conformities to implement preventative measures and prevent recurrence effectively. Role Specific Responsibilities Lead the sites HACCP, TACCP … and artwork approval to ensure regulatory compliance. Testing, application and development of the incident management and product withdrawal and recall systems. Capable of using rootcauseanalysis to drive robust preventative action plans. Trend microbiological data ensuring plans address any out of specification results and prevent further … is essential. The ideal candidate will exhibit initiative in problem-solving and leadership, while also prioritising collaboration within our organisational framework. Precision in data analysis and communication is paramount, ensuring timely and accurate dissemination of information. If you are prepared to embrace this challenge and contribute to our collective more »
NVQ Level) Minimum 5 years experience in a fast-paced manufacturing environment post training completion Good problem solving skills with ability to get to rootcause Job Objectives and Responsibilities Working as part of a team or individually, you will be responsible for scheduled maintenance, fault finding and … and electrical disciplines as required Attend machine and equipment breakdowns in a timely manner and apply sound engineering principals to diagnosis and repair Apply rootcauseanalysis principals to identify and subsequently rectify issues to deliver continuous improvement Maintain good maintenance record keeping as required Support the more »
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Microtech Global Ltd
improvement initiatives with suppliers to enhance manufacturing processes, reduce defects, and improve overall product quality. Problem Resolution: Investigate and resolve quality issues promptly, utilizing rootcauseanalysis and corrective action processes. Work closely with suppliers to implement corrective and preventive actions. Risk Management: Identify and manage risks … to tight and dynamic time scales. Can plan and manage own workload and assign tasks to others. Excellent analytical skills and ability to perform rootcause analysis. Attention to detail and a commitment to ensuring product quality and customer satisfaction. Please get in touch with Christina to hear more »
inventory, , generating quotes, providing international shipping expertise, attending customer meetings, attending supply and demand planning meetings. All functions are critical for driving growth, improving rootcause/corrective action processes and operational excellence initiatives. A key responsibility will be to assist with global and strategic implementation of methodologies … Problem Solving • Customer Focus • Functional/Technical Skills • Process Management • Understanding of program management, operations, distribution, delivery performance and quality management system • Understanding of rootcauseanalysis, lean tools, procurement and supply chain management. • Familiarity with Sarbanes Oxley. • Exportation to international customers more »
Billingham, County Durham, North East, United Kingdom
Johnson Matthey Plc
and recording of inspection test records. Identification of risks and issues which may affect schedule, budget, or quality. Contribute to continuous improvement programmes and rootcause analyses in collaboration with the R&D and engineering teams following robust change management. Diagnosing and troubleshooting non-optimal equipment performance and … and the framework to achieving process safety (such as management of change) (Desirable) Experience of LEAN manufacturing methodology, including problem solving tools such as rootcauseanalysis (Desirable) How you will be rewarded: We offer a competitive compensation and benefits package including bonus, excellent pension contributions and more »
lead a team of Lead, Shift and PPM Engineers to diagnose mechanical and electrical breakdowns, assessing the best course of action and conducting a rootcause investigation to eliminate the likelihood of re-occurrence. To maintain and develop a highly motivated team with a developing set of skills … engineering practices to external audit standards. Upholding GMP engineering standards across site, statutory inspections are compliant, and any non-conformances are closed out with rootcauseanalysis to avoid repeat failure. Lead the implementation of a factory wide PPM system ensuring activity is carried out during factory more »
audit. Support staff and managers in the understanding of the development of a safety culture within the organisation including incident reporting, risk assessment and rootcause analysis. Support managers and staff to learn from incidents creating a learning organisation. About us St. Anne's wants to reward its … or deaths to the Head of Quality and continuous improvement and members of the SMT as appropriate Help to co-ordinate and also undertake RootCauseAnalysis (RCA) as required and then to support the embedding of learning in the organisation using the findings and recommendations. Support more »
Rochdale, Greater Manchester, North West, United Kingdom
Bowmay Consulting Ltd
a must. Youll have proven success in the maintenance and improvement of an ISO certified QMS. Experience of quality tools and techniques such as rootcauseanalysis, DoE. It would be great if you have a formal qualification in quality, although this isnt essential. About the Job … work closely with the product development and engineering teams on projects. Youll assist the supply chain team in supplier approval and monitoring. Facilitate FMEA & rootcause analysis. If you have the relevant skills and experience to take on this role, then get in touch now for more info. more »
Gaydon, England, United Kingdom Hybrid / WFH Options
Apex Resource Management
could vary away from target (via objective measurement, subjective drive, static assessment/measurement, over checking build conformance to assembly process, etc.), perform initial rootcause investigation and drive issues through to resolution with the relevant responsible areas. This role will liaise closely with the core aeroacoustics team … Engineer - Wind Noise: Experience of working in an automotive production plant quality role Experience applying engineering problem solving methodologies (six sigma/8D/RootCauseAnalysis) to complex issues. Full driving licence Ability to subjectively assess driven attributes. Stand out from the crowd as an Attribute more »
Management. Purpose of Job Support delivery of the overall Financial Crime Fin Crime transformation projects across Sanctions, Money Laundering and Fraud Support specialised data analysis across payment data, list data and client data. Support request related to technical or Fin Crime audits and related remediation requests. Support all technical … to IT management. Continuous Improvement: Stay updated with emerging technologies, industry trends, and best practices in fighting Fin crime. BAU support Responsible for troubleshooting, rootcauseanalysis, data analysis related to the BAU support request. Ensure appropriate tracking and escalation of IT related risks and issue … technical experience in one of the following reputable Sanctions Screening, Transaction Monitoring and Fraud systems: Actimize SAM v8+ Actimize Fraud IFM Infrastructure and data analysis SME Must demonstrate solid experience in understanding ETL, data extraction and analysis using SQL Must demonstrate solid experience in scripting and running of more »