Doncaster, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DFS Furniture Ltd
As our new IT ServiceDeskAnalyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business … handling how do I inquiries, through admin requests to being part of a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company … doing Providingan excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the ServiceDesk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate more »
A leading accountancy and business advisory firm is seeking a talented IT ServiceDeskAnalyst Apprentice. This firm provides crucial advice and solutions to entrepreneurial organizations navigating todays dynamic business landscape. Working closely with Britain's economic engineambitious, high-growth businessesthe firm directly advises owners and management … teams, helping them fuel the economy. The IT ServiceDeskAnalyst will play a pivotal role in maintaining and advancing the firms IT infrastructure. Reporting to the IT Hub Lead, the successful candidate will assist in delivering IT support across the organization, ensuring the firm's services … and applications are fit for the modern market. Key Responsibilities: Act as the first point of contact for IT support incidents and service requests. Record, resolve, and escalate support issues to appropriate teams. Ensure IT support functions operate within defined KPIs and SLAs. Collaborate with various departments to implement more »
Aberdeen, Aberdeenshire, United Kingdom Hybrid / WFH Options
Confidential
The role - IT ServiceDeskAnalyst The salary - £23,000 - £25,000 The location - Aberdeen This role is on-site 5 days a week. Hybrid working is not an option for this role. I'm working with a fantastic organisation who are looking to add an IT … ServiceDeskAnalyst to their team to be the primary point of contact for all 1st line support queries. As part of the role the successful candidate will be res... more »
access to all the latest product releases and innovations, Carpetright is the place for you to develop and accelerate your career. The Opportunity: IT ServiceDeskAnalyst, Purfleet, Essex. This is an opportunity to join our wonderful IT ServiceDesk team here at Carpetright. You … and system-related queries are dealt with in an effective and timely manner, enabling all our store and SSO colleagues to provide a continuous service to their customers. About The Opportunity: You will resolve first- line operational issues and facilitate first-time resolution where possible, for all issues logged … with the servicedesk via CRM platform CE. Microsoft Dynamics (D365) Support Talking store colleagues through common processes Changing passwords in CPOS and F&O Polling issues Store Support First line router/switch checks, diagnosing any network faults and if required escalating with MPLS provider in the more »
We are currently seeking a ServiceDeskAnalyst to be the first point of contact for IT incidents and requests. You'll handle phone calls and emails, aiming to resolve issues on the first contact. Requirements This Role: ITIL v3 Foundation certification Experience with Microsoft products such … as Active Directory Previous ServiceDeskAnalyst experience What We Offer: Competitive salary and bonus Flexible working arrangements Extensive corporate benefits, including Private Medical, 8% Pension contribution, Health and Wellness program, 26 days holiday plus bank holidays Excellent learning and development opportunities Location: This role is based more »
to excellence and innovation. Our client values its employees and provides a supportive and dynamic work environment. They are currently seeking a dedicated IT ServiceDeskAnalyst to join their Tech Support Team. IT ServiceDeskAnalyst Leeds/Onsite more »
Employment Type: Permanent
Salary: £22000 - £30000/annum 28 days holiday, pension, discount
Milton Keynes, Buckinghamshire, South East, United Kingdom
Domino's Pizza
what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. Were looking for a passionate and customer-focused IT ServiceDeskAnalyst to join our … ensuring our stores run smoothly. Success in this role looks like: You will be willing and able to participate in a shift pattern covering ServiceDesk hours of operation (early, lates, Days and night shifts) on a 4 on 2 off basis youll have a basic level of … IT skills along with some experience of working in an IT ServiceDesk or a Call Centre equivalent role. Having an aptitude for working with IT applications/systems, you will be undertaking analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical more »
ServiceDeskAnalyst 3 month contract We are looking for someone who has experience working on a support desk, taking calls from users and recording issues, dealing with low level queries such as password re-sets and then escalating matters to the relevant teams. Technical skills … also potentially be the opportunity to work with the infrastructure team on network issues. Required Skills and Experience: Previous experience of working on a servicedesk support users and senior management. Experience of Windows 10/11 Desktop Operating Systems, O365 and Azure Knowledge of networks including WIFI … Switching, Routing, Firewalls and security products an advantage. Strong customer service practices. Any industry certification such as CompTIA preferred but not essential. more »
ServiceDeskAnalyst 3 Month contract, technical skills covering O365, Windows 10/11 and Azure with any knowledge of networking, firewalls and security a real advantage. Working as part of team who act as the first point of contact for all issues, raising tickets and seeing … also potentially be the opportunity to work with the infrastructure team on network issues. Required Skills and Experience: Previous experience of working on a servicedesk support users and senior management. Experience of Windows 10/11 Desktop Operating Systems, O365 and Azure Knowledge of networks including WIFI … Switching, Routing, Firewalls and security products an advantage. Strong customer service practices. Any industry certification such as CompTIA preferred but not essential. more »
Insight Global is seeking a ServiceDeskAnalyst who is fluent in Italian to join our telecommunication client in Livingston, Scotland. This individual will be responsible for first line of support for inbound user tickets - addressing, escalating, and resolving tickets in a timely manner using ServiceNow ticketing … system. The Analyst will be working with both English and Italian native speaking customers, requiring Italian fluency. This individual will resolve customer issues including, but not limited to, software installs, hardware performance testing, troubleshooting system errors via telephone, in-person, and remote locations and roughly supporting 250-300 inbound … the job will require to be on-site 5-days per week for training and coaching. Must Have: Prior experience in a Technical Customer Service role i.e. ServiceDesk, Help Desk, Desktop Support, etc. Fluent in Italian Experience with ServiceNow Ticketing System – or experience with a more »
Southampton, Hampshire, South East, United Kingdom
Public Sector
ServiceDesk Analysts required for a Public sector organisation Onsite/12 month contract ServiceDesk are responsible for managing the first- and second-line technical support for all IT applications and services across sites, including end-user computing. This includes multi-function devices and specialised IT equipment. Responsible … for ensuring support for existing and emerging information and communications technology services, including providing technical advice to project teams. A servicedeskanalyst interacts with customers. At this level, they will perform tasks such as taking calls from customers and trying to resolve their queries, while knowing … process efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies. Resolve user requests to a minimum of the agreed service level agreement, empathising with the end user. Own an issue until a new owner has been found or the problem has been mitigated or more »
Employment Type: Contract
Rate: £175 - £200 per day + umbrella (inside IR35)
Out of Hours ServiceDeskAnalyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre/ServiceDesk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT servicedesk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off. Hourly pay - £16.30 3 month contract - extensions - could go perm in the future Ideal Technology/experience: Ivanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA … is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request status and progress. • Escalate incidents where a first time fix is not possible to more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Jumar Solutions Ltd
Senior ServiceDeskAnalyst On-site to begin with (Cardiff) - Then into a more Hybrid role £130 P/D Inside IR35 6 months, scope to extend The role: Providing second line specialist support and technical advice to users, IT Managers and 3rd Party Suppliers Providing advice … to 1st Line ServiceDesk Analysts, when needed, on how to progress an incident Responsible for carrying out investigations, taking an analytical approach to fault finding Carrying out prescribed activities and Service Requests that have been requested by users About you: Commitment to continuing professional development for … demonstrable equivalent experience Good general knowledge of common hardware and software applications including but not restricted to: Common email systems and protocols Domain Name Service Active Directory System Authentication principles Understanding of inter-relationships between aspects of IT infrastructure and service support requirements ITIL strategy Work will be more »
will have to minimize the impact of IT incidents by resolving first time where possible. Resource will be a part of general operations of servicedesk and will be cross leveraged to any of the contact modalities like Phone & Chat to cater the incoming contacts at service desk. Essential Duties and Responsibilities Work as part of the 11x7 Shift system on the IT ServiceDesk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests … and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to more »
Job Description This is a key role as the acting lead for our global headquarters in the servicedesk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being … introduced, it’s an exciting time to join Rotork. Reporting to the Service Delivery Manager, this role is with 2 direct reports and the senior figure in a team of 12. In this position you will be responsible for managing the ServiceDesk ticket system, ensuring processes … levels. Experience Requirements: Proven experience collaborating within an IT support function Solid experience leading solves with incidents, requests and changes Strong technical knowledge of servicedesk tools and IT systems/applications The Successful Candidate will be: Able to communicate and manage stakeholders at all levels Adaptable with more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Hays Technology
Your new role As a ServiceDeskAnalyst you'll play a crucial role in assisting internal customers. Your responsibilities include providing 1st and 2nd line technical support, resolving incidents according to guidelines and Service Level Agreements, and supporting users with Victim Support procured computers. Additionally … you'll create and update Knowledge Base articles, User Guides, and FAQs to enhance self-service capabilities. Your active participation in team meetings, workshops, and IT projects will contribute to our overall success. If you're passionate about technology and helping others, this role is an excellent fit! What … you'll need to succeed Experience of working in 1st/2nd line ServiceDesk support role. Experience in an ITIL aligned enterprise environment. Microsoft Active Directory & Microsoft EntraID (Azure), managing computer and user accounts, groups and containers. End user hardware setup, configuration, troubleshooting and diagnostics. Specific familiarity more »
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
Are you a ServiceDeskAnalyst looking for a new and exciting opportunity? If so read on! I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the … end to end on-premise cloud solution which will provide a platform for users to interact from various locations. What youll bring: Knowledge of Servicedesk systems and associated tools Proven experience working on a helpdesk in an IT environment 1st Line Support Experience Excellent organisational skills and … a demanding environment SC Clearance as a minimum, must be eligible for DV clearance It would be great if you had: Awareness of ITIL service management processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment Type more »
Excellent opportunity with a leading global organisation for an IT ServiceDesk Analyst. You will be the single point of contact for all company IT needs and be accountable for resolving incidents and requests through remote support. You will be required to take ownership of a variety of … service and support issues and ensure that they are recorded and progressed in a timely manner. This role will require you to organise, prioritise and resolve day to day ServiceDesk tickets. To do this you will be required to have excellent telephone and technical skills, ensuring … that service targets. Responsibilities · Provide day-to-day remote desktop support. · Follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current processes. · Responsible for IT knowledge management to ensure the necessary information is up to date and available to the right people at more »
Our client is looking for a for a ServiceDeskAnalyst for a contract position, located in Aberdeen. ROLE: To help develop, implement and operate a servicedesk structure based on ITIL practices in order to support users and manage maintenance and use of the more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Talent84 Ltd
ServiceDeskAnalyst, Newcastle Salary £24,000 Our national facilities client has an immediate opening for an enthusiastic team player to join their thriving service desk. Supporting almost 4,000 users, this is a fabulous opportunity for someone who is keen to start their career in … portraying a confident approach to users and colleagues. Requirements: - Ideally some relevant experience gained within a helpdesk role - Solid experience gained within a customer service role (face to face or telephone based) - Tech savvy - an understanding and awareness of IT support and technologies. - You will be comfortable working in … and have the ability to work to well as part of a team. Whether you're: a) An enthusiastic team player with excellent customer service skills looking to commence their career in IT support b) An IT graduate looking for their first opportunity, or c) An experienced helpdesk analystmore »
ServiceDeskAnalyst Hybrid - York My client is undergoing an exciting IT transformation and as such has a requirement for additional support in the team. The successful candidates will have previous experience of working on a busy service desk. Key skills include: 1st line support experience more »
ServiceDeskAnalyst Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart more »
Role: ServiceDeskAnalyst Location: Chorley Salary: Up to £26-£35k, depending on experience Looking for a new gig where your voice matters? Do you have a passion for IT and love being the go-to support hero? This could be your next big move. We're more »
updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Technical Requirements Phone support experience necessary. Technical Servicedesk or technical call center experience is necessary. Disciplined, systematic problem solving skills required. Windows Operating systems Clients: Windows7, Windows Vista, Windows XP … Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live … WinZip, etc. Certification requirements Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification ITIL knowledge of V2 or V3 especially on ServiceDesk, Incident, Problem, and Change Management preferred more »
Daresbury, Warrington, United Kingdom Hybrid / WFH Options
UK Research and Innovation (UKRI)
Job Title: ServiceDeskAnalyst Salary: £28,498 gross per annum Hours: Full time Contract Type: Permanent Location: On site- Science and Technology Facilities Council, Daresbury, Warrington This role requires SC Clearance- Please see end of role profile to see eligibility criteria Together, our scientists, technologists, engineers more »