The Technical Architect provides thought leadership and strategic guidance for customers' technical teams and also sets the technical direction for the Managed Services service support functions. The Technical Architect will understand all aspects of customers' and internal systems, from both a business and technical point of view. They are … cost effective and secure manner. Accountabilities: Maintain a thorough understanding of the strategic vision (set by the Head of Managed Services) for the shared service operation to set the long-term technical direction of the service. Ensure the team understand infrastructure and system characteristics, and create visions of customer … with team members Support the development of junior colleagues by modelling desirable behaviours Provide regular technical architecture landscape updates, status, and development information to management Ensure alignment of Managed Service capabilities to the overarching business strategy, enterprise architectural design and support organisational Leads in the development and achievement more »
Technical Service Architect | Up to £70k (DOE) + Bonus | Staffordshire | MSP | ITIL| SC Clearance (Only SC Eligibility is Essential) Now this is a role to shout about. Have you ever fancied working on high level security projects in a role which will enable you to be gain SC and … market. They are always on top of the latest changes and developments within the tech industry, enabling them to offer the highest standard of service and security. Despite their successes to date, they have plenty of ambitious goals to achieve in the coming years, with the team expected to … least 90% hands off and has a strong client facing element to it. You'll need to have previous experience in some form of ServiceManagement/Delivery role, ideally but not essentially from a Managed Service Provider background. You'll need to have a strong understanding more »
support or functional business role, ideally with exposure to AX. Experience working in a busy environment, to targets, to SLAs and within timescales. Previous ServiceManagement experience (ITIL preferable). Excellent customer service skills and exceptional telephone manner. Ideally a good working knowledge of finance or supply … chain processes. You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels. Ability to participate and contribute successfully within a team environment. Strong problem-solving … Responsibilities: To provide 2nd line support for Dynamics AX 2009 and Dynamics 365 F&O. Take ownership of user support, troubleshooting, fault resolution and servicemanagement; escalating incidents to other support teams where necessary. Ensure communication on progress to all stakeholders is undertaken in a timely manner. Provide more »
leading IT services group in the HE sector and we are growing our team's capability in experience/UX, agile development, security, cloud, servicemanagement and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and … partnering across the university to drive differentiation in UCL education and research. IT Service and Operations manages the infrastructure and data platforms which underpin UCL's central IT services, including data centres, cloud compute and storage platforms, networks, telephony, communications and collaboration and enterprise applications. In addition, IT Service and Operations provides an End-to-end ServiceManagement capability, ensuring UCL's IT services are relevant, responsive and resilient. About the role The main purpose of this job is to lead the UCL Network Platforms team, maximizing the value derived from the network platform while ensuring more »
SaaS Product Manager needed by leading provider of Customer ServiceManagement Software. Our client is a Series A scale-up currently searching for a Product Manager software is used across a range of business sectors to help improve customer service and all-round servicemanagement … that users love. Roll out product trials and product launches. The Product Manager must have: A track record delivering great SaaS products. Excellent stakeholder management skills. Experience in new product development and the innovation cycle. Experience in an allied field such as HR Tech, Workflow, Workforce Management, Contact more »
platform configuration and customisation Develop UI forms, fields, notifications, work flows and JavaScript server/client code. Build reports, gauges, and home pages. Maintain Service Level Agreement (SLA) and monitor SLA work flows. Key Skills : Experience in ServiceNow as a System Administrator or similar responsibility. Ideally, a Certified ServiceNow … of LDAP/Active Directory a plus. Experience in Java, JavaScript, Web Services, AJAX, XML. Web applications, networks, protocols and Email Experience with IT ServiceManagement, Service Desk and Change & Problem Management processes TIL Foundation certification For more information, please apply! We are an equal opportunities more »
platform configuration and customisation Develop UI forms, fields, notifications, work flows and JavaScript server/client code. Build reports, gauges, and home pages. Maintain Service Level Agreement (SLA) and monitor SLA work flows. Key Skills : Experience in ServiceNow as a System Administrator or similar responsibility. Ideally, a Certified ServiceNow … of LDAP/Active Directory a plus. Experience in Java, JavaScript, Web Services, AJAX, XML. Web applications, networks, protocols and Email Experience with IT ServiceManagement, Service Desk and Change & Problem Management processes TIL Foundation certification For more information, please apply! We are an equal opportunities more »
well defined, testable work items. As a Business Analyst, you will also be responsible for the technical documentation for system processes, specifications, and configuration management for a product team. The Business Analyst will work with the IT ServiceManagement team to ensure a seamless handover is provided … to the IT ServiceManagement team to enable continued support for changes in the products, which will include providing the relevant support documentation, monitoring, and troubleshooting guides. As a part of this you will provide induction/overview training to users as and when required For large IT … of functional spec and process for product features. Ensure user guides are complete and up to date for product support teams. Ensuring correct configuration management is carried out and documented for product changes. Ensuring new client onboarding is successful with efficient deployment of products, integration services, and setting configuration. more »
Field Engineer to join a service operations team . This would suit someone who is flexible on working arrangements. Someone who likes travelling, being out and about and happy with client interaction. The role is supporting an office in Reading, Stoke On Trent and customer sites. Some work will … taking ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales, timely update of the company’s ServiceManagement ticketing system, carry out all maintenance tasks for on-site services as detailed in contracted servicemanagement plan, maintain those … ICT services in line with the company’s product set and customer requirements. Assisting in the technical day to day relationship with internal customer service teams and 3rd party supplier interfaces. This would ideally suit someone who has worked in a managed services environment previously. Working to build, test more »
their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would be preferable and candidates who have worked with … excellence of my client's IT support services, leveraging the latest cloud technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies, prepare, and … availability, performance, and security of live services, ensuring uninterrupted access and reliability for all users. Actively seek out opportunities for enhancement and collaborate across Service teams to support the Service Continuous Service Improvement Programme, elevating service performance, reducing costs, minimising technical debt, and strengthening security measures. more »
East of England, United Kingdom Hybrid / WFH Options
Hays Technology
their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would be preferable and candidates who have worked with … excellence of my client's IT support services, leveraging the latest cloud technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies, prepare, and … availability, performance, and security of live services, ensuring uninterrupted access and reliability for all users. Actively seek out opportunities for enhancement and collaborate across Service teams to support the Service Continuous Service Improvement Programme, elevating service performance, reducing costs, minimising technical debt, and strengthening security measures. more »
all phases of a D365FO full implementation Module Implementation Experience: Must have experience implementing the following Finance (General Ledger, Accounts Receivable, Accounts Payable & Cash Management) &Multi-Currency Project Accounting (Project Operations experience is a bonus) Credit Management & Collections Fixed assets Cash & Bank ManagementServiceManagementmore »
all phases of a D365FO full implementation Module Implementation Experience: Must have experience implementing the following Finance (General Ledger, Accounts Receivable, Accounts Payable & Cash Management) &Multi-Currency Project Accounting (Project Operations experience is a bonus) Credit Management & Collections Fixed assets Cash & Bank ManagementServiceManagementmore »
SaaS Product Owner needed by leading provider of Customer ServiceManagement Software. Our client is a Series A scale-up currently searching for a Product Owner whose software is used across a range of business sectors to help improve customer service and all-round servicemanagement … products that users love. Create new product features and functions. The Product Owner must have: A track record delivering great B2B products. Excellent stakeholder management skills. Developed and validated new business cases. An autonomous/self-starter mentality. more »
in strategic planning, resource allocation, and stakeholder communication to ensure that network operations align with the company’s business objectives. Core Responsibilities High Customer Service Standards: Uphold exceptional customer service and business integrity. Conduct: Always be presentable in appearance and manner. Ambassador: Represent the company positively at all … Awareness: Stay fully informed of all processes and procedures relevant to your role. Awareness: Maintain a constant awareness of industry products, technology, and trends. Management: Exhibit excellent timekeeping, time management, and attendance. Skills: Demonstrate excellent written and verbal communication skills. Knowledge: Be fully aware of all products offered … progress your skills within your chosen products, adopting a self-improvement mentality. Engage in online self-study during both business and personal time. Relationship Management: Develop and maintain strong relationships with key customers, ensuring their needs are met and exceeded. and Risk Management: Ensure compliance with regulatory requirements more »
Sales, Services and Training partner for ServiceNow globally providing design, implementation, and support services to clients worldwide. If you have a background in Enterprise ServiceManagement or SaaS technical delivery in one or more of the following two main areas, we want to hear from you: • ServiceNow or … other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.) • Web Technologies (XML, HTML, JavaScript, Web Services, etc.) Solution Architect: The primary role of the Solution Architect is to propose and govern technical solutions, overseeing the quality of the solution architecture and design integrity. They are responsible for … client on the solution architecture options, including the impact of new technologies on their existing technical and information system environment. • Work closely with project management and delivery teams to assist the planning and review of project schedules, project reviews and gap analysis. • Stay current on product developments/releases more »
German Customer Service Representative - Remote Location: Fully Remote (anywhere in the UK) Permanent £22,808 per annum with progression to £23.5k ( + monthly Bonus Opportunities) Client Profile: Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader … Monday to Friday fully remote. Key Purpose The representative will be dealing with inbound and outbound calls daily basis to ensure a top quality service for existing and new clientele. You will be in charge of adding value to each customer who calls as well as having expert product … Key Responsibilities: Answering & making calls from existing and new clients Proactively dealing with all queries relating to the business Taking payments Liaising with Collections Management, Sales/ServiceManagement, Billing, Finance, Dispute and Legal teams Managing email queries A professional approach with the ability to build rapport more »
/HAVE Experience in a similar role, with a track record of successfully delivering IT services using the ServiceNow platform Strong understanding of IT servicemanagement processes and best practices, with ITIL certification preferred Excellent leadership and team management skills, with the ability to motivate and inspire … to build strong relationships with clients and stakeholders Experienced managing budgets and vendor relationships Proven ability to drive continuous improvement and innovation within a service delivery environment. YOU WANT TO Lead the implementation of ServiceNow solutions for our clients, including requirements gathering, solution design, configuration, testing, and deployment Serve … processes and methodologies, identifying opportunities for efficiency gains and quality improvements Stay current with industry trends and best practices in ServiceNow implementation and IT servicemanagement Travel within the UK to collaborate with the clients. TOGETHER WE WILL Work on design, delivery, and support of a variety of more »
Saffron Walden, Essex, South East, United Kingdom Hybrid / WFH Options
EMBL-EBI
EMBL-EBI is embarking on a transformative mission to enhance its IT services through the implementation of the IT ServiceManagement (ITSM) framework using the ServiceNow platform. We are currently seeking an enthusiastic and motivated individual to join our implementation team, actively participating in the green-field deployment … platform. This initiative involves the utilisation of ITIL best practices, aiming to optimise IT services through automation, standardisation, and the introduction of transparency in service quality. As a ServiceNow developer at EMBL-EBI, you will play a crucial role in the development, design, and support of technical solutions on … tools, and technology. Assist in the design, configuration, customisation, development, and testing of ServiceNow applications, specifically focused on ITSM, integrations, Employee Center, workspaces. Build Service Catalog items as per stakeholder requirements. Build logic using Workflows and Flow designers. You have Overarching understanding of ServiceNow Enterprise product suite, with in more »
West Drayton, Pinkwell, Greater London, United Kingdom
Proactive Appointments
support plus a range of key suppliers and consultants. You will be responsible for the day to day running of the organisations EMEA IT service, ensuring it remains accessible and secure to their computer users consisting of over 3(Apply online only) workers. Key Responsibilities: • Managing the business-as … usual IT operations covering desktop and back-end services. • Contributing to change initiatives, projects and continual improvements to the IT service. • Reporting to Senior Management on service performance progress of projects. • Contributing to the alignment between IT Service and Information Security processes in collaboration with the IT … Operations team. • Being a key member of the Incident Response Team. Essential Skills: • Experience working in IT Operations as well as proven experience at management level • ServiceManagement qualification/s. ITIL, SDI or equivalent. • Expert knowledge of Windows/Server, VMWare, Microsoft O365, SAN, Network. • Experience more »
requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in ServiceManagement technical delivery in ServiceNow and one or more of the following areas we want to hear from you: • ITSM, ITIL, ITAM, CMDB …/uCMDB • ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.) As a Senior Technical Consultant you will be responsible for the following deliverables: • Preparing and running functional design workshops including the creation of design specifications based on out-of-the … email, MID, etc) To be successful in the Senior Technical Consultant role you must have: • Hands-on design, development and deployment experience with the Service-now.com platform for 12 – 18+ months (and/or similar ITSM toolsets for 3+ years) • Experience in providing creative solutions to business problems and more »
successful delivery of multiple workstreams including vendors that will see the successful deployment of a comprehensive IDAM capability requiring strategic leadership, managing resources, financial management & following established governance, whilst ensuring the efficient and effective execution of this programme. Experienced professional with full programme lifecycle management of large transformational … involves a significant amount of stakeholder engagement; both at central and local site level, planning and execution, controls applied for planning, issue and risk management, as well as reporting on a day-to-day and key milestone/deliverable basis. It is also critical a quality-based handover to … any Business-As-Usual delivery/Operation teams is done for ongoing service excellence. The role is part of a fast-moving high profile and pressured environment and is only for the experienced and not faint-hearted. Key Responsibilities Assure end state objectives/scope is clear with respective more »
leading IT services group in the HE sector and we are growing our team's capability in experience/UX, agile development, security, cloud, servicemanagement and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and … partnering across the university to drive differentiation in UCL education and research. IT Service and Operations manages the infrastructure and data platforms which underpin UCL's central IT services, including data centres, cloud compute and storage platforms, networks, telephony, communications and collaboration and enterprise applications. In addition, IT Service and Operations provides an End-to-end ServiceManagement capability, ensuring UCL's IT services are relevant, responsive and resilient. About the role The main purpose of this job is to lead the UCL Network Platforms team, maximizing the value derived from the network platform while ensuring more »
Change and Release Analyst - Law Firm Change & Release Analyst required to join the IT function of an International law firm. You will join the ServiceManagement team, working to ensure Technical Changes and new applications/systems releases are successfully delivered in line with the firm's ITIL … Work with all relevant stakeholders to ensure the release process is appropriately documented, communicated and understood. Ensure all IT teams follow change and release management process, regularly auditing activities for compliance. Analyse incident logs caused by releases to identify occasions where process has not been followed and opportunities to … improve. Supporting the Service Desk/Incident Managers on incidents relating to pilots, ensuring they are tracked and escalated appropriately Ensure that the software asset management system is maintained and up to date Contribute to the IT Risk register to identify and manage operational risks Supporting the Weekly more »
a successful team and innovative team based in Shrivenham, the Change Coordinator will be required to fill a key role in a busy Change Management function. The Change Coordinator will oversee the progress of numerous Change Requests for multiple customers and assist the Change Manager and Coordinator in maintaining … and improving the Change Management function as a whole. The Change Coordinator will also be responsible for attending Change Advisory Board meetings and assisting the Change Coordinator, helping to provide regular in-depth refreshment training on the Change Management Process for customer and internal stakeholders and driving the … adoption of best practice standards and governance across the business. Therefore, experience with MS Office and experience in using ServiceManagement Toolsets will be required, previous working experience within a servicemanagement function is also required. A full JD is available upon request more »
