101 to 125 of 244 Customer Service Jobs in the West Midlands

and understandably to the end-user The role focuses on providing IT services, following robust processes and providing accurate and consistent outcomes Understanding agreed Service Levels, ensuring our SLAs and KPIs are met consistently, and providing the best support possible to our business users Required experienceL Solid, recent experience … Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under own initiative Knowledge more »

Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize … our client was born, and since 2012 the business has gone from strength to strength and now have over 400 customers running distribution and service fleets using our clients generated plans every day. Their mission is to help distribution and service businesses to dramatically transform their operations by … that is much broader than a typical system configuration position. If you are driven by understanding how things work, committed to delivering a great customer experience, and able to digest and explain complex topics, their implementations team is right for you. You will manage Implementation projects from sales handover more »

and virtual desktop solutions (ESXi/vCenter, Horizon, NSX-T, AppVolumes, Dynamic Environment Manager). Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP … commands, ESXi updates/troubleshooting, Windows 10 golden image creation with the usage of clones and templates. Excellent verbal and written communication skills. Strong customer service and professional client facing skills. Strong time management and organizational skills and ability to meet project deadlines. Understanding of networking concepts, LAN more »

technology company specializing in electronic measurement solutions are seeking an experienced Calibration Engineer on a permanent basis. Based primarily on-site at their Telford service centre, with occasional on-site work at customer locations, you will be responsible for the calibration, validation, and repair of electrical/electronic … prescribed procedures and technical duties that may require judgment. Solve technical problems of varying scope and complexity related to test and calibration processes. Understand customer requirements through effective communication, both face-to-face and written. Requirements: Certifications as an electronic/electrical technician with relevant calibration experience. IT skills … including proficiency in Windows and Office applications. Strong English communication skills, both written and spoken. Ability to confidently address customer inquiries and anticipate problems. Proactive attitude towards problem-solving and working independently. Able to obtain UK security clearance. If you possess technical expertise in calibration, have a passion for more »

Laptop Holidays The Role - Sales Account Manager, Medical Ophthalmic Laser Systems An account management role selling ophthalmic systems to the medical sector Managing key customer accounts and developing strong customer relationships Identifying new business opportunities, ultimately looking to exceed area sales targets Extending the customer base by … to work with others towards a shared goal Well organised and able to decide priorities in a rapidly changing commercial environment The Company - Field Service Engineer, Medical Ophthalmic Laser Systems Instantly recognisable brand leader supplying a wide range of innovative systems to the healthcare sector, and offers 'best in … is second to none in their industry, ensuring that they remain a market leader At the core of their business lie product innovation, excellent customer service and good people This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment more »

sits within our Education Division, Wave 9 in our newly acquired offices in Stafford - approximately 25% of your time will be spent on our customer sites focusing on implementation, with the remainder of your time spent supporting our internet connectivity, safeguarding and security services from either your home or … our offices. What you’ll be doing Installation, integration and commissioning of network, firewall and filtering solutions on customer sites. Prestaging, initial configuration of network, firewall and filtering solutions. Logistical and technical support to assist the running of the project and operations team. Support desk cover, assisting customers via … help support and maintain the companies IT environment. On-site and remote IT technician services for education customers. Replacing faulty or upgrading equipment on customer sites. Liaise with third party carriers to troubleshoot connectivity issues using tools, ticketing systems, email, or telephone. What we're looking for Experience in more »

Murray Myers Recruitment is currently collaborating with a renowned company in their pursuit of a diligent Technical Support Specialist for their Customer Service and After Sales Support Department. Position: Technical Support Specialist Location: Bridgnorth Employment Type: Full-time, Permanent Salary: £22,000.00-£24,000.00 per year (DOE) About … industries, independent workshops, and large OEMs. Role Overview: The Technical Support Specialist will play a pivotal role in delivering exceptional after-sales support and customer service. The successful candidate will utilize their technical expertise to troubleshoot issues, provide guidance on product usage, and ensure customer satisfaction. This role … on product operation, troubleshooting techniques, and software functionalities. - Coordinate with the engineering team to resolve technical issues and provide timely solutions to customers. - Document customer inquiries, troubleshooting steps, and solutions for future reference. - Assist in the development of technical support documentation, including manuals and FAQs. Qualifications and Skills: - Degree more »

has celebrated over 27 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … patterns and best practices, working with development teams as well as directly with customers. Technical subject matter expert. Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, enforcing standards. Liaise directly with customers to more »

has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, in Version 1's Managed Services environment we do things differently. We’re focused on our core values; using these we’ve seen … significant growth across our practices and our Service Reliability Group (SRG) team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description As a Senior Software Engineer/.NET Consultant in more »

a dedicated group of professionals focused on delivering actionable insights on high-profile themes impacting the workforce at HMRC. The role sits in the Customer Delivery team within PAI. This team is responsible for carrying out both quantitative and qualitative analysis and insight on HMRC people data. Activity includes … of high demand?” Key Responsibilities Work with a project lead to understand user and business needs, and design analytical solutions that are aligned with service vision and business strategy. Take personal responsibility for delivering a variety of research and analytical projects to an agreed schedule, ensuring business needs are … analytical environment. Benefits Alongside your salary of £35,092, HM Revenue and Customs contributes £9,474 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you more »

a dedicated group of professionals focused on delivering actionable insights on high-profile themes impacting the workforce at HMRC. The role sits in the Customer Delivery team within PAI. This team is responsible for carrying out both quantitative and qualitative analysis and insight on HMRC people data. Activity includes … of high demand? Key Responsibilities Work with a project lead to understand user and business needs, and design analytical solutions that are aligned with service vision and business strategy. Take personal responsibility for delivering a variety of research and analytical projects to an agreed schedule, ensuring business needs are … analytical environment. Benefits Alongside your salary of £35,092, HM Revenue and Customs contributes £9,474 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you more »

Engineer– Birmingham Location – B3 2TA Salary - £34,000-£39,000 Do you have good troubleshooting skills? Are you an analytical problem solver with strong customer service and care skills? Are you looking for a transformative role? TeacherActive are searching for an IT Engineer to join our team in … Birmingham. Responsibilities: - Provide end user support, where required, to all users across the organisation, logging all incidents and service requests accurately and resolving in a timely fashion/within boundaries of SLA/SLO. - Provide technical support to IT team members and act as escalation point for them. - Proactively … understanding. Partner management and interaction. Incident involvement through to resolution. The Benefits: - 23 days annual leave plus bank holidays which increases with length of service - An extra day’s annual leave on your Birthday - A life admin day to be taken when needed - A charity day - Private health care more »

active Must be able to work as part of a team Contract/Supplier Management Skills Confident decision maker CAFM Systems Evidence of Excellent Customer Service Delivery Operational experience of managing Environmental, Health & Safety and Quality Systems RESPECT: We act with consideration for others’ ideas and share information … collaboration INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities EXCELLENCE: We focus more »

implementing business critical, accounting software. You’ll be detail orientated and have an ability to translate automotive processes into software solutions. This is a customer focused position, and regular travel to customer sites will be a part of your day-to-day role. Your responsibilities will include: Implementing … quality implementation process, and continuously reviewing the way we do things to ensure we deliver high quality implementations each time. Working closely with the customer to understand their needs, setting up and selecting the appropriate parameters, and ensuring the system is set up correctly prior the 'Go Live' date. … Providing onsite and remote consultancy to our customer as needed. Delivering informative and clear training sessions to ensure they get the maximum value from the system. To continuously develop your system knowledge- including parameters, functionality, and integrations. Becoming an expert on the Accounts module of our DMS. About you more »

maintenance to ensure high performance and reliability. Generate and present data reports to the Facilities Manager. Conduct risk assessments and identify potential threats to service delivery. Drive continuous improvement in productivity and quality within the Facilities team. Collaborate with Security to manage access control. Coordinate with Change, Architecture, Professional … and IST delivery. Strong organizational and prioritization skills. Knowledge of crisis management and command control. Excellent technical report writing skills. Team player with strong customer service skills. Flexible working hours and a full UK driving license. Desirable: SC Security Clearance IOSH qualification General Requirements: Exceptional communication skills. Experience more »

HMRC's Risk and Intelligence Service (RIS) are looking for an individual with the experience and skills to join us as an Analytics Manager. This role is pivotal in harnessing data-driven insights that support HMRC’s strategic objectives, including compliance and fraud prevention. Compliance Operational Insight & Risking (COIR … internal customers across HMRC. In 23-24, COIR delivered over 700,000 cases to facilitate HMRC’s compliance interventions and enable our stakeholders in Customer Compliance to achieve over £4bn in yield. Insight & Exploitation (I&E) are responsible for enabling optimal compliance outcomes for HMRC through expert data-insight … the delivery of the COIR Business Plan. You will be responsible for building effective relationships with senior stakeholders within RIS and across the wider Customer Compliance Group community. To achieve this, you will need to inform, influence, persuade and negotiate with a range of stakeholders. An ability to translate more »

for fostering a positive team culture. The successful candidate will hold full P&L responsibilities, empowering you to drive operational success and deliver outstanding customer satisfaction. They are seeking a leader who can inspire and lead teams to new heights, ensuring the highest standards of safety, quality, and efficiency … an effective Health and Safety culture across the site. Collaborate with the HSE Advisor to continuously enhance safety practices and compliance Measure and elevate customer service and satisfaction levels, consistently exceeding expectations Drive a culture of continuous improvement by working closely with teams across the organisation Maximise asset … utilisation and identify opportunities for capital investment projects Effectively plan and manage service capacity to support contractual and new business demands Ensure effective project management of key multi-site and complex customer contracts Adhere to all Company Policies and Procedures, including Information Security, Environmental, Health and Safety, and more »

Field Service Engineer (EPOS Systems/Electronic Point Of Sale) Day rate: £135.00 per day in scope of IR35 (payment via umbrella company, PAYE option also available) Overtime rates for hours worked outside of your rota: Monday to Saturday £22.41 per hour. Sundays and Bank holidays £29.88 per hour. … is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract … trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and more »

transformation of complex Global enterprises. We are looking for passionate and hardworking individuals that to help drive the sales pipeline for our UK & global customer base. We embrace the opportunities of the future and work proactively to make good use of technology. As you can imagine, this means that … Provide regular updates to the Sales Manager on lead status and sales activities. Support senior sales executives in closing deals and achieving sales targets. Customer Relationship Management: Build and maintain strong relationships with new and existing clients. Provide excellent customer service to ensure client satisfaction and retention. more »

Product Lead to join our team at Veolia. The Product Lead will work closely with our Salesforce system meaning experience with Sales Cloud and Service Cloud is essential. The role would involve gathering requirements and working with agile methodology. What we can offer you; 25 days of annual leave. … approach to problem solving. Jira experience. Agile methodology knowledge. Understanding of the Salesforce platform is highly beneficial. Knowledge/experience of Sales Cloud and Service Cloud. An individual with excellent communication and interpersonal skills to provide industry-leading customer service to all internal and external customers. Our more »

ensuring that allotted spaces are effectively policed between departments Candidate: Proven experience in the delivery of facilities management services, across multi-sites in a customer service environment. Experience in the practical application and knowledge of Health and Safety Management, and specifically the management of Asbestos, Fire Safety, Legionella … installations and other plant and mechanical systems. Experience in the management of hard and soft facilities contracts. Experienced in managing a 24/7 service-critical operation. Experienced in responding to a diverse range of customer requirements. ICT competent in the use of Microsoft applications, Autocad, CAFM systems more »

About Bluelight CRM Bluelight CRM (BLC) is a software and services provider leading the way in data-driven Customer Relationship Management (CRM) solutions for the not-for-profit (NFP) Charity, Membership and Association sectors. We are a Microsoft Gold Partner providing clients with fully featured, online-hosted Microsoft Dynamics … innovative and capable of thinking outside the box. Skills, Qualifications & Experience Degree educated Two or more years of experience in tailoring Microsoft Dynamics 365 Customer Service, Sales, and Power Platform. Self-starter, who relishes challenges and strives for the best Team player capable of building client relationships and … their colleagues Strong writing and editing skills Experience of running workshops and documenting client requirements Analytical approach, with solid communication and interpersonal skills Good customer engagement and stakeholder management skills Proficient knowledge of Dynamics 365 or alternative CRM solutions Business process, prototyping and problem-solving skills Worked across end more »

systems. Offer technical assistance to non-technical end-users in a clear and user-friendly manner. Address user questions and concerns, ensuring a positive customer service experience. Hardware Maintenance: Perform hardware upgrades, repairs, and replacements as needed. Software Management: Assist with software installations, updates, and patches. Troubleshoot and … operate effectively in a team environment with both technical and non-technical team members Able to operate with minimal supervision Able to operate within customer-standard operating procedures Additional Information We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the … evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable more »

annual investor meetings (AIM) planning, and webcasts). Close coordination required with Legal/Compliance/IM/Marketing & Communications teams and third-party service providers. Assist with document production and logistics for client update meetings, fundraising roadshows for existing clients. Background and experience: 1 to 5 years’ relevant … of anti-money laundering (AML/KYC) and control procedures, client onboarding, GDPR requirements, partnership subscription and transfer agreements, data protection. Highly developed interpersonal, customer service and verbal/written communication skills, must be comfortable speaking with investors at all levels. Education and Qualifications: Essential: A bachelor’s more »

wide range of data to drive improvement, monitor performance and highlight inefficiencies in the Trust. Successful applicants will require excellent analytic, communication, presentation and customer service skills and have the ability to convey technical and complex statistics and information to ley audiences in an effective and understandable way. … the Relationship Management team and the Business Insight Manager. Will be visible and engaged at a Divisional level providing support for performance management and service redesign, translating analytic requirements between informatics and non-informatics stakeholders. The role should be improvement focussed in relation to mandated performance monitoring and opportunities … the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision more »