25 Contract Customer Experience Jobs in the UK

Accountabilities: Creates and owns the E2E technical solution that underpins the goal of Establishing a sustainable "DevSecOps" practice. Defines solutions that are deliverable, are customer experience led, that meet the business needs, are secure, drive target architecture where possible, are compliant with relevant industry and company policies and … impact and high-risk solutions. Operates in a highly complex and ambiguous environment across the company and wider technical industry and/or specific customer sector. Ensures solutions delivered are complete and have integrity and support the architectural strategy and simplified operating model. Proactively identifies initiatives to drive simplification … target architecture, improved customer experience, improved business agility and lower cost to serve. Actively contributes to architecture roadmaps and long-term planning. Liaises with organisational stakeholders, ensuring business needs are met through assurance of the design. Essential Skills/Experience Mandatory - deep experience of delivering secure more »

accountabilities? * Creates and owns the E2E technical solution that underpins the goal of Establishing a sustainable "DevSecOps" practice. * Defines solutions that are deliverable, are customer experience led, that meet the business needs, are secure, drive target architecture where possible, are compliant with relevant industry and company policies and … impact and high risk solutions. * Operates in a highly complex and ambiguous environment across the company and wider technical industry and/or specific customer sector. * Ensures solutions delivered are complete and have integrity, and support the architectural strategy and simplified operating model. * Proactively identifies initiatives to drive simplification … target architecture, improved customer experience, improved business agility and lower cost to serve. Actively contributes to architecture roadmaps and long term planning. * Liaises with organisational stakeholders, ensuring business needs are met through assurance of the design. Capabilities required for the job [Please include additional capabilities as required but more »

Contract | £30,000 Equivalent Salary Experis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role. The successful candidate will be responsible for the strategy, design, and implementation of the end-to-end customer experience for … of their Belfast office. Our client sees support engineers as a frontline technical resource for their customers, you will be expected to deliver exceptional customer service whilst also taking the opportunity to up-skill yourself technically and personally. Key Responsibilities: Responsible for the customer support experience. Own, troubleshoot … and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams. Identify cases that require escalation. Create and maintain incident management requests to product group/engineering group. Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer more »

Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets … to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include … the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/ more »

based in Milton Keynes Immediate starts available! Salary: £26,000 per annum The Role: An exciting opportunity has emerged to join our client's Customer Experience team as an Artworker. You are responsible for helping customers get the most out of their creative products by ensuring they have … a consistently high quality and personalised experience. Key Responsibilities: Adapt existing artwork to alternative layouts and/or formats in line with customer briefs and their brand requirements. Creating and managing our 'Pick your own templates and requests, making changes and uploading to the Online Hub. Carry out proof … to customer. Ensuring high standards of work are kept across the team. Handling New Orders in a timely and efficient manner. In line with customer briefs and their brand requirements whilst ensuring they are delivered within team KPI requirements. Be an expert in our design service, responding to customers more »

any adjustments to assist you in applying for this role, please contact the email associated with this advert We are looking for an exceptional Customer Service Representative to join our Head Office team to provide a consistently effective, efficient and highly professional customer service to all internal and … external customers on mortgage related activities. You will provide excellent telephony support directly to our mortgage customers therefore great communication skills, first class customer service and the ability to work in a fast-paced environment is key for this role! You will join an open and inclusive team with … for driven and enthusiastic team members who want to be part of something brilliant!! Heres a taste of what youll be doing as a Customer Service Representative - We are looking for positive and engaging team members to support our customers by delivering an exceptional customer experience by more »

over 75 years and has gone from being just a wallpaper manufacturer to an interior lifestyle brand driven by high-quality products and exceptional customer experience and marketing. With leading brands across the market from the Graham & Brown brand itself to household names like Superfresco Easy and licenses … blinds, bed linen and wall art. Our business is built on leading-edge design, across our international businesses and markets, and we put the customer at the heart of everything we do. We have been recognised as a “Cool Brand” on seven successive occasions. As a 3rd generation, family … and cost effective strategies. Supporting the design studio to ensure all projects needs are met. Advising the stylists on lead times for separation projects. Experience and skills required by our Separation Artist: Experience working with AVA design separation software. Experience in Adobe software. Experience in the more »

a seeking a Senior Data Analyst who has strengths in Python and SQL who will efficiently deliver robust analytics. The successful candidate will have experience with web and social analytics tools (GA/Adobe/Brandwatch/Sprinklr) and data visualisation tools (Power BI/Tableau/Looker/… etc) to uncover key insights across channels and create self-service dashboards. EXPERIENCE Bachelor's Degree in a quantitative subject (Statistics, Mathematics, Economics) or Social Sciences, with heavy emphasis on quantitative methods; Master's degree or PHD is a plus. Degree will not be required with appropriate work experience. … years of relevant experience in marketing analytics, customer experience insights, performance optimization, ideally in a marketing agency or management consulting practice. You will be expected to have an understanding and with guidance utilise our core technical skills: Core analytical languages and software (Excel, SQL, Python, Alteryx) Statistics more »

run Reviewing & amending pricing for customers where required Ensuring central spreadsheets & databases are maintained correctly for ongoing effectiveness and accuracy Checking billed data against customer orders & manually bill non-automated billed services Dealing with customer billing enquiries and closing accounts Liaising with other depts to ensure and improve … received & raising supplier claims Working with your line manager to improve on mistakes, identify ways to improve processes and drive forward efficiencies Provide Sensitive Customer Point of Contact Crown Commercial Reporting Complex Billing queries Salary c£40k DOE 25 Days Holiday + 8 Bank Holidays Hybrid opportunity (3 days … Clerk, Senior Billing Analyst, Senior Billing Advisor. Who? are we looking for? We are seeking a Senior Billing Specialist with: At least 2 years experience in a Telecoms Billing role Proven track record of being able to provide deep dive analysis with the ability to produce and provide client more »

we achieved an 88% employee engagement score, which shows that we are doing very well in achieving our mission to deliver an outstanding client experience every day, by creating a great place to work. What youll be doing: As part of a small administrative team, you will be the … every client is unique! What we need from you: An experienced administrator in a busy, reactive working environment. Good computer skills, specifically Microsoft applications. Experience in using databases would be an advantage Ability to deliver excellent Customer service. Able to prioritise and react to changing customer needs … from every background to apply for our vacancies. If youve got what it takes, then we want to hear from you! You may have experience of the following: Office Administrator, Operations Administrator, Administrator, Office Assistant, Administrative Assistant, Business Administrator, Admin Assistant, Building Service Administrator, Contract Administrator, etc. Delivering an more »

much that means to your customers. In your new role as Senior UX Designer, you will help define the direction of our omni-channel customer journey, and ensure we deliver the best digital experiences to our customers. Sofology benefits Plenty of opportunities to learn & grow. 30% discount across the … of our solutions are fast, accessible and both driven by, and validated by, our customers Proactively explore new ideas on how to improve the customer journey throughout the website and seek to implement meaningful improvements to process and efficiency savings Coaching and mentoring team members In an ideal world... … Our ideal candidate for the Senior UX designer role possesses extensive experience in eCommerce UX, particularly within businesses with a strong brand presence. They should be adept in Figma and other design tools, demonstrating a proactive approach in driving industry trends forward. Their skill set should include proficiency in more »

/d Retail London/Hybrid Are you a Technical Lead/Software Development Manager who loves developing and building Retail solutions to improve customer experience? Do you possess the ability to work across a number of cross functional scrum teams, and enjoy the challenge of a fast … looking after the overall technology vision for their loyalty programme. You'll be helping build brand new solutions that will help provide an exceptional experience for their customers. For this role you will: Have a background within Retail (ideally working on Loyalty platforms) Be a fantastic technology leader, with … the ability to work closely with Product/Development/Test to implement new instore solutions Come with a software Engineering background, with experience across iOS, Android and Web. Be comfortable providing new innovative solutions. Have experience with Java, React, Next.JS and mobile development This role is an more »

to provide overall supply chain solutions to eliminating the geographical barriers of cross-border e-commerce, reduce the distance of international supply chains, improve customer experience and sellers market competitiveness, and truly achieve online transactions without borders. more »

Day a week in Central London. Contract. T6/MN/18662. Seeking an experienced Senior UX/UI Designer - Must have E-Commerce experience - ideally have B2C, or B2B in the Retail, FMCG or CPG space. Technical Skills/Experience Required: E-Commerce - Retail, FMCG or CPG … Sector experience - UX/UI Design. UX/UI Design - have a portfolio showcasing your work. Conversion Rate Optimisation. UX/UI Designer - real passion for UX Design. UX/UI Design covering - Research, Design & Delivery. Conducting UX Research - Generating Prototypes, Analysing Data, Presenting your Research & Insights. Partnering with … Commerce , Retail, FMCG, CPG,UX/UIa Designer, UX Designer, UI Designer, Figma, Adobe XD, Adobe Suite, Wireframing, POC, Proof of Concept, Conversion Rates, CX, UX Research, UX Research, London, Contract, T6/MN/18662. more »

of our organization. You will work closely with stakeholders to understand their needs, assess technology options, and architect solutions that optimize performance, scalability, and customer experience. Responsibilities: Solution Design and Architecture: Collaborate with stakeholders to gather and analyze business requirements for contact center solutions. Design and architect scalable, reliable … compliance guidelines such as PCI DSS, GDPR, HIPAA, and SOC 2. Define security controls, encryption methods, access policies, and audit trails to protect sensitive customer data and ensure data privacy. Documentation and Knowledge Sharing: Document solution architecture, design decisions, configurations, and technical specifications. Provide guidance, training, and knowledge transfer … practices, and implementation methodologies. Skills and qualifications: Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in solution architecture, design, and implementation, with a focus on contact center technologies. In-depth knowledge of contact center concepts, architectures, protocols, and standards more »

days in the office once training is completed) The task at hand: The Enterprise Support Administrator provides effective and efficient administration and real time customer support to the Enterprise Customer Service Team, enabling an exceptional level of service to Onecom customers. The service will be pro-active, timely … detail and accuracy - You are able to work to strict deadlines and prioritise workload - You are passionate about providing an excellent service with every customer interaction - You are able to remain calm and work well under pressure - You have experience in a customer facing or administrative role … on a variety of accounts - Utilising and adapting templates to provide updates internally and externally - Working the case list chronologically - Setting tasks for the Customer Service Account Managers where required - Action administrative changes on Enterprise Accounts with Vodafone and internal systems - Perform credit checks for new Customer accounts more »

to Cash function, particularly focusing on the implementation of efficient payments through multiple portals (Ariba, Tungsten, Coupa etc.) with an emphasis on delivering positive customer experience. The role is Hybrid, with regular working days onside on Tuesday, Wednesday and Thursday with scope to work remotely the other days. The … for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Key areas of experience for this position is going to include: Experience in 3rd party portal infrastructure, portal payment systems, Billing, process automation. Responsibilities include: - Manage customer … Desk, GIS and Finance Teams to maintain accurate and timely records for portal customers. - Work with customers to resolve portal related escalations and ensure customer regulations adhere to legal requirements - Partner with Sales and Collections to resolve billing and collections issues, including completing account reconciliations to ensure accurate and more »

your role will involve dissecting complex datasets to unveil insights that will influence the retail landscape. Your analytical prowess will be instrumental in optimising customer experiences, enhancing operational efficiency, and boosting the company's competitive edge in the digital marketplace. Role Essentials: Adept at translating data into actionable insights … for various business units Experience with data visualisation tools such as Tableau or Power BI Strong understanding of e-commerce retail metrics and KPIs Proven track record of managing large datasets and conducting complex analyses Excellent communication skills, with the ability to present findings clearly to non-technical stakeholders … Ability to go out to market and conduct research on specific areas and present back to each brand in their own unique way Experience Required: A minimum of 3 years' experience in a data analysis role A degree in a relevant field such as Computer Science, Economics, Statistics more »

Desktop Support Engineer to work on a contract with a well-respected IT Services organisation, it's an amazing opportunity to gain some exceptional experience with a top organisation! Resolving customer technical issues relating to hardware and software, using your technical experience and excellent customer experience. … Maintaining, Rebuilding and Troubleshooting end user Devices Imaging and Deploying Desktops and Laptops for End Users Provision of Hardware Creating and Maintaining Operational Documentation Experience: 2 + Year's Desktop Support/Level 1 Windows Support Experience Medium/Large Corporations Strong problem-solving capabilities. Proactive Contract more »

My client are a leading retail organization dedicated to delivering exceptional customer experiences and innovative solutions. With a strong commitment to leveraging cutting-edge technology, we are seeking a highly skilled and motivated Functional SAP S/4HANA Consultant to join our dynamic team. Job Description: As a Functional … the retail sector, you will play a pivotal role in driving the implementation and optimization of SAP solutions to enhance our operational efficiency and customer satisfaction. Working closely with cross-functional teams, you will analyze business requirements, design tailored solutions, and ensure seamless integration with existing systems. Your expertise … SAP technologies and industry trends to drive continuous improvement and innovation. Requirements: Bachelor's degree in Computer Science, Information Systems, or related field. Proven experience as a Functional SAP S/4HANA Consultant, with a focus on the retail sector. In-depth knowledge of SAP S/4HANA modules more »

Identify opportunities for efficiency and transformation through process review and collaboration with subject matter experts. *Challenge traditional processes and design sustainable solutions for improved customer experience. *Produce business process diagrams and documentation, including technical requirements and acceptance criteria. *Collaborate with business areas to ensure specifications meet customer needs … Required Skills and Qualifications *Degree level education. *Recognized qualification in Business Analysis. *Proficiency in mapping business processes using tools like Miro and Microsoft Visio. *Experience in business process improvement, including benefits assessment and measurement. *Strong communication skills with the ability to convey technical concepts clearly. *Independent worker and effective … to detail. *Mentoring and knowledge-sharing capabilities. *ICT skills with understanding of requirements documentation. *Negotiation and influencing skills. *Strategic focus aligned with organizational goals. *Experience in data analysis and visualization tools like PowerBI If the role feels of potential interest, please apply with an up-to-date CV for more »

the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great … Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back … up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process more »

calculations, engaging with administration systems provider to ensure accuracy of calculations, checking calculations undertaken by colleagues, developing and maintaining appropriate administration procedures, delivering excellent customer service, and maintaining up to date knowledge of all aspects of pensions administration and legislation. To be considered for this role, you should have … excellent knowledge of customers and processes, significant pension administration experience, good understanding of pension provision and legislation, a methodical approach to routine work with a high regard for accuracy and detail, self-drive and ability to motivate and support others, and effective written and verbal communication skills. If you … FA1/FA2 (Life Office Administration) or PMI CPA/CPE (Pension Administration/Essentials) qualifications, MS Excel qualifications, or Root Cause Analysis (RCA) experience, it would be advantageous. This is a crucial role that requires ownership and accountability for customer enquiries and requests, playing a major part more »

technical ability and strong leadership capabilities to guarantee the seamless delivery of efficient and effective repair solutions, while maintaining our unwavering commitment to exceptional customer service within an organisation certified as a Great Place to Work . As the Critical Repairs Manager you will play a crucial role in … surveyors' reports, diagnose repair requirements, and efficiently schedule and allocate jobs, overseeing the entire process through to completion. Ensuring timely resolutions and a seamless customer journey will be paramount, as you strive to enhance the overall customer experience. Leveraging our operational systems, you will effectively manage repair cases … our 4 office spaces: Lichfield, Wolverhampton, Tewkesbury or Chipping Sodbury. To excel in this role, you must possess: Proven critical repairs/technical leadership experience, ideally in the construction or building repairs industry Comprehensive knowledge of building pathology, with a particular focus on condensation, damp, and mould Exceptional organisational more »

Senior Data Scientist - Inside IR35 (3 month contract) - Hybrid Responsibilities Design, build, and implement predictive models to improve and optimize media performance, customer experiences, efficient revenue generation, and other business outcomes across a range of sectors. Analyse data using predictive/prescriptive techniques to discover hidden trends and deliver … prototypes to demonstrate capabilities to clients and enable self-service frameworks Key requirements BS in Computer Science, Mathematics, Physics, or related fields. Hands-on experience building machine learning models such as for recommendations, segmentation, price/promo optimisation, forecasting, propensity modelling, predictive/prescriptive campaign performance analysis, and optimising … marketing spend Programming proficiency in Python, SQL, Bash, and Excel, including experience with Jupyter notebooks, type-checking, functional programming, PyTest, Pandas, SciKit, PyTorch, CI/CD, and Git Experience with Docker, Kubernetes, and cloud platforms such as AWS, Databricks, Snowflake Experience visualizing data using Plotly and Matplotlib more »