Pleasant, friendly, and approachable manner, with empathy for customers. Experience of the following would be beneficial: Microsoft 365 and related services. Microsoft Defender suite. Microsoft Intune and Microsoft Sentinel. Atlassian Jira. Microsoft certifications AZ-500, AZ-305, AZ-104 and AZ-400. Successful candidates will be required to complete enhanced Security Clearance checks and Pre-employment checks such as More ❯
you had: Experience in project management or possessing a project management certification is highly desirable e.g. PRINCE2 Experience in using cloud-based support desk software e.g. Zendesk Experience using Atlassian's suite of products (Jira and Confluence) Previous experience working in a customer success role Previous experience working in a small to medium-sized business An active interest in More ❯
Demonstrable relevant experience with Jira Service Management. Bachelor’s degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API’s and related automation. Proficiency in configuring and administering … cross-functional teams and departments. Ability to work independently as well as in a team environment. Ability to communicate technical information to non-technical users. DESIRABLE SKILLS and EXPERIENCE: Atlassian Certified Associate, Jira Certified Developer Scripting and automation skills (e.g., JavaScript and PowerShell More ❯
