1 to 25 of 356 Customer Service Jobs in London

is one of the fastest-growing digital health companies in the UK. Position Overview: We are looking for a passionate, experienced and strategically-minded, Customer Service and Experience Lead to join our team. This role is crucial in designing and delivering exceptional customer experiences and driving customer satisfaction - for both our B2B and B2C customers. You will be responsible for developing strategies to enhance customer interactions, managing service operations, and ensuring that our customers receive top-notch support and care. You will be creating new processes from scratch to ensure the highest level of … customer satisfaction both with our technology platform and purchasing/booking experience for medicine and services. Day-to-day, you will be leading our customer service team to success - having overall responsibility for customer experience KPI. Key Responsibilities: Customer Experience Strategy: Develop and implement strategies more »

Customer Assistants (No experience Required) Looking for a role that will support you and develop your skills within customer facing environments? Fed up and want to start earning and gaining valuable experience? Sales/customer service - Based in the centre of London our clients well established … their recent expansion and high client demand. The key attributes they are looking for are; Positive and pro active Professional manner and appearance High customer service standards Willingness to travel both nationally and internationally What's involved; Generating new customer base for their clients Working within an … enthusiastic sales team at various face to face campaigns within the London area Customer Service Sales Acquisition What they offer; Access to coaching in Customer Service/Sales/Marketing and Progressive opportunities Fantastic working environment and social calendar Successful and established Sales and Customer more »

Ecommerce Customer Care Manager- Luxury Fashion Brand Competitive Salary & Benefits Office Based - London A fantastic opportunity for an E-Commerce Customer Experience Manager to join this luxury brand and to play a key role in crafting the online customer service experience for their rapidly growing e … commerce business as well as overseeing a team of Customer Experience Associates. You will oversee the day-to-day operations of the Consumer Affairs Representatives whilst conducting formal training sessions upon initial hire and ongoing refresher courses. You will evaluate and analyse systems, i.e. email and chat service to ensure it is being used to its maximum benefit. As the Ecommerce Customer Care Manager you will be responsible for: Executes seasonal sales plans, with focus on driving increased transactions, delivering an exceptional customer experience Manages ecommerce systems, content management systems, customer service software more »

Customer Service Advisor/London/£30,000/Hybrid Working My client is a leading membership organisation offering exceptional experiences and services to their business members through consultancy and value-added services. “We are looking for a first point of contact for our members, to enhance the … member experience by maintaining high standards of the organisation and providing exceptional customer support” Role and Responsibilities: Respond to member enquiries via phone, email, web and live chat in a timely manner Provide clear and accurate support on standards, products and services to both active and prospective members Promote … prospective members Follow the internal escalation process where a query requires more complex, technical support Essential Skills: A minimum of one year in a customer service role or related field A commitment to understanding member needs and delivering exceptional customer service to all those who contact more »

Job Title: Customer Success Executive Location : Uxbridge Salary: £28k - £34.7k per annum DOE Plus Commission Job Type: Permanent, Full Time About KEYENCE KEYENCE is delighted to announce an opening in its UK-based Sales Administrator team for graduates eager to embark on an exciting career in the technology sector. … every year since its inception and we have over 300,000 clients worldwide, including the main blue chip manufacturers. Job Specification: Administration: Making sure customer orders received are entered correctly into the CRM system Communicating with customers and all colleagues by telephone and email, ensuring queries are answered Ensuring … Guaranteed £4k in year one) Advanced Company Pension Life Cover Private Healthcare (including subsidised Gym Membership) Candidates with experience or relevant job titles of; Customer Success Executive, Account Manager, Customer Excellence Manager, Customer Success Manager, Customer Services Executive, Customer Service Representative, Client Service more »

About the role As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of our UK based customers. You are responsible for the technical implementation and maintenance of our Control Room Solutions and will use a broad range of … systems and technologies across multiple domains and technologies to do this. You will report to our Lead Customer Service Engineer and work with both our Service Engineering team in the UK and our wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with … responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with our engineering teams, in the UK, Vienna and wider Frequentis global organisation to manage new services into live, decommission service and defect management Technically more »

candidate requires experience of successfully planning and delivering events, strong problem-solving skills, exposure to installed audio-visual systems. Duties & Responsibilities Provides top-class customer service skills, being able to explain our services to technical and non-technical clients as needed Responsible, along with other Technicians and Specialists … necessary Responsible for regular maintenance of audio equipment Escalates equipment failures to appropriate inhouse teams and assists with the resolution as needed to maintain service levels Maintains audio visual equipment as required Operate and edit Pro Tools event recordings Ensures SOPs are applied, and that contingency planning is included … Owns the technical support lifecycle and is responsible for managing technical risks throughout pre-production planning, execution and post event Consistently delivers high-quality service to our partners Adheres to broadcast standards for remote and recorded attendees Understands how to communicate difficult/sensitive information tactfully Performs other ad more »

Job summary The Asset, Quality and Contracts Manager falls within the Digital Services Service Management department within Digital Services which follows the ITIL standard of Service Management, empowering technology, and process to ensure the users have the best possible experience and outcomes, both externally and internally for the … legislation, the ability to work unsupervised and proactively. Being a diligent staff member with an eye for detail and a passion for improving the service, the post holder will work closely with all elements of the Digital Services teams to deliver the best outcomes of the service and … for customers. They must offer a "can do", proactive approach to service delivery and ultimately delivering for the service needs. Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their career aspirations. We have career more »

in hand with digital/social media marketing to grow new businesses and tech start-ups, as well as well known brands increasing their customer base. As the AI industry continues to expand, the chance to excel in both brand awareness, through face-to-face interaction with consumers, and … to excellence, this is the perfect opportunity to kickstart your career or take it to the next level. Your Role as a Sales and Customer Service Representative: Solutions Presentations : Deliver compelling presentations during residential campaigns, showcasing cutting-edge products/services and responding to client inquiries with expert … knowledge. Client Relationship Management : Build and nurture strong client relationships, ensuring exceptional customer service and loyalty within the brand's sector. Personal Development : Enhance your communication skills, learn to negotiate and close deals, and exceed sales targets with comprehensive AI systems and processes, product training and personalised support. more »

Service Desk Analyst - Hybrid- £35k-Azure-Active Directory My Client is looking for a Service Desk Analyst That will log all incidents and service requests in their service management tool, these will be received via phone, email and their web form. · The Technical Support Analyst will … be responsible for providing excellent customer service for our employees, field teams and clients ensuring all BAU tickets are picked up in a timely manor. As the first port of call for our customers it’s key customer service is valued. · The Technical Support Analyst will … take ownership of incidents and service requests, endeavouring to resolve them in a timely and efficient manner, if this is not possible, escalating them to the appropriate team. · Responsible for installing, configuring, and maintaining hardware and software across a range of devices and applications. · Responsible for provisioning and managing more »

Microsoft Dynamics 365 CE Solution Architect (Customer Service and Field Service) Hybrid role with office travel required to 2-3 times per week. Location will be based on your choice (London, Leeds, Birmingham or Telford) Join a team of passionate thought leaders in a dynamic and collaborative … and were looking for our next Microsoft Dynamics 365 CE Solution Architect to join us. The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for … Diverse teams. Hugely collaborative environment, where ideas and knowledge sharing are actively encouraged. Private Medical Insurance. Employee Assistance Program. Income Protection Cover. Death in Service Cover. Group Personal Pension Plan with enhanced employee contributions. Flexible Working and Working from Home. We are committed to diversity, inclusion and belonging and more »

Customer Services Executive Location: Leatherhead Job Type : Full time Contract Type: Permanent Salary: £24,500 per annum Are you looking for a role that will develop your admin and customer support skills where no two days are the same? About Us Learning Tree helps others learn new skills … world have trusted us to develop the leadership and critical skills of 3 million professionals worldwide. The Role We are looking for a dedicated Customer Service Assistant to be the first point of contact for our valued customers. Learning Tree are committed to delivering quality solutions to retain … clients and build relationships and your role will be pivotal to ensuring we deliver a top-quality product and service. As a Customer Service Assistant, you will be responsible for answering customer calls, responding to emails and chat inquiries, and providing essential support to our sales and more »

reliable EV charging solutions. We launched in 2021 with the bold ambition to transform the EV charging space through a relentless focus on the customer experience, great software, and beautifully designed British hardware. In a short timeframe, we became Trustpilot's highest rated EV charging manufacturer in the industry. … Our Vision To become the world’s leading energy infrastructure company through a combination of pioneering technology (Ultra Grid), Exceptional Product Design and Exceptional Customer Service, creating a complete paradigm shift in transportation & energy consumption globally. Our Values Be Persistent: Solving problems, no matter the size, is crucial … fast-paced, collaborative environment, treat the company as your own. Take responsibility for improvements and mistakes alike, and communicate openly to ensure collective success. Customer-Centric: Always treat people as they want to be treated and remember that customers are the ultimate decision-makers. Dare to Dream: Technological advancements more »

we have been getting the most out of the Microsoft technology stack and continuously improving it. Our unique solutions transform Microsoft Teams into a customer service hub that gives meaning to every customer interaction. As the leading software-as-a-service company in our market segment … Your responsibilities Relationship Management: Build and nurture long-term relationships with customers, acting as their primary point of contact for any queries or issues Customer Advocacy: Serve as the voice of the customer within the company, advocating for their needs and feedback to improve our products and services … Proactive Support: Monitor customer health metrics and proactively address any issues or concerns to prevent churn and ensure customer satisfaction with assistance from engineers in the team Upsell and Cross-Sell: Identify opportunities for upselling and cross-selling additional products or services that align with the customer more »

Operations and Service Desk Administrator (Graduate opportunity) Our client is an IT services company that specialises in delivering cloud communication solutions, particularly focused on the mid-market. Their services include cybersecurity, network optimisation, and unified communication solutions (UCaaS). They help businesses integrate modern technologies to improve collaboration, productivity … and security. The company also emphasises customer-centric solutions, aiming to enhance the customer experience through tailored technological implementations Role Overview : We are looking for a dynamic individual to join our Operations and Service Desk team. This role is ideal for recent graduates, or those with a … strong background in customer service, who are looking to develop technical skills in a fast-paced environment. While no formal technical experience is necessary, candidates should have a strong willingness to learn and grow within the company. Training will be provided. Key Responsibilities : Serve as the first point more »

company's information. Evaluate systems to support business growth and scalability. Provide support for laptops, printers, and mobile devices. Maintain a high level of customer service and adhere to service management principles. Take ownership of user issues and provide proactive solutions. Secure networks and advise users on … have a minimum of 2 years' hands on IT experience and be looking for a role in a creative and fast paced environment. Effective customer service skills: Providing exceptional customer service by resolving technical issues, answering inquiries, and demonstrating a helpful and professional attitude towards all more »

strong relationships with existing clients. Identify client needs and provide appropriate IT solutions and services. Regularly review client accounts to ensure high levels of customer satisfaction and retention. Sales Activities Proactively contact potential and existing clients via phone, email, and other communication channels. Conduct thorough research to identify new … business opportunities. Present and demonstrate CCS Media’s product and service offerings to clients. Negotiate contracts and close sales to achieve individual and team targets. Customer Service Provide exceptional customer service and support to clients. Handle client inquiries, issues, and complaints in a timely and … sales reports and forecasts for management. Analyse sales data to identify trends and opportunities for improvement. Collaboration Work closely with other departments, including marketing, customer service, and technical support, to ensure a seamless client experience. Participate in team meetings, training sessions, and sales events as required. Key Skills more »

Are you passionate about solving problems and providing exceptional customer service? Are you tech-savvy and eager to learn new software? If so, we want to speak with you. Our client is a software-as-a-service (SaaS) company that invests in our employees' growth and development. … They foster a dynamic and enjoyable work environment where your contributions truly make a difference. As a Customer Support Specialist, you will: Be the first point of contact for clients, providing Tier 1 software support via Service Desk, Email, Telephone, and Screen Share. Update the CRM system with … requirements. Take ownership of client issues to ensure thorough resolutions. Use problem-solving skills to identify the root cause of client queries. Understand the customer’s business operations and advocate for their needs. Communicate with clients in non-technical terms. Proactively identify and escalate unresolved issues. Deliver exceptional customer more »

Graduate Customer Support Consultant - required to join European Software Provider specialising in HR Applications. This is an entry-level position for recent graduates who are committed to develop themselves and are looking to start their career in a supportive environment. Location: Hybrid/Work From Home - required to work … documentation. Learn and stay up to date on new software products and features. You will be working in a multilingual team offering a great customer service to clients. What would make you a good fit? Minimum 2.1 Degree educated (Business, IT, Languages or Social Sciences Degree ideally) Strong … communication and customer service skills Strong interest in IT or Technology including using a software or a software package in a commercial environment or project Ability to troubleshoot. You have a buzz solving problems and are a fantastic team player Able to work in a fast paced environment more »

Graduate Customer Support Consultant - required to join European Software Provider specialising in HR Applications. This is an entry-level position for recent graduates who are committed to develop themselves and are looking to start their career in a supportive environment. Location: Hybrid/Work From Home - required to work … documentation. Learn and stay up to date on new software products and features. You will be working in a multilingual team offering a great customer service to clients. What would make you a good fit? Minimum 2.1 Degree educated (Business, IT, Languages or Social Sciences Degree ideally) Strong … communication and customer service skills Strong interest in IT or Technology including using a software or a software package in a commercial environment or project Ability to troubleshoot. You have a buzz solving problems and are a fantastic team player Able to work in a fast paced environment more »

VOD) processing, Storage and IP distribution, to enable a seamless user experience for many of the globes biggest Media and Entertainment organizations. Daily, we service 1,200+ channels; capture, process and deliver 31,000+ hours of TV/OTT; stream 6,300 hours of TVE/OTT content; and … Singapore, United Kingdom and United States of America. Summary of Role: The role of the Broadcast Services business unit is to deliver an unsurpassed service to its clients. This position is within the Fixed Services Master Control Room (FSMCR) which is currently undergoing an exciting expansion. The department manages … and transmission of high-profile linear radio, TV, and OTT streaming services for Encompass clients, many of whom are household names. The ‘MCR Specialist, Service Delivery’ is a new role supporting the MCR team with the specialist aspects of service delivery, primarily focussed on the management and oversight more »

Are you passionate about finance, data management, and delivering outstanding customer service? We have an exciting opportunity for an experienced individual to join the team as a Senior NNDR & Database Officer! About the Role: As a Senior NNDR & Database Officer, you will play a pivotal role in maintaining … efficient management of the NNDR rating list. Youll be at the heart of the finance operations, contributing to improving services, driving performance, and enhancing customer satisfaction. Key Responsibilities: Maintain and manage the NNDR database, ensuring accurate assessments, splits, mergers, and reconstitutions. Work collaboratively with the VOA and property inspectors … and maintain the NNDR rating list. Assist with billing, collection, and recovery action for business rates, ensuring compliance with all NNDR legislation. Provide exceptional customer service to NNDR customers across multiple channels, including contact centres. Monitor and assess performance against criteria and contribute to service improvement initiatives. more »

including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible … for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing … the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring more »

including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible … for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing … the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring more »

including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible … for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing … the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring more »