concise and accurate call logging, documentation and email correspondence Able to work well as part of a team or independently. Desirable skills/qualifications: ITIL Version 4 Foundation CompTIA A+ Certification Microsoft Windows 10 training and certification Investment In Training and Development We offer a comprehensive range of training and more »
concise and accurate call logging, documentation and email correspondence Able to work well as part of a team or independently. Desirable skills/qualifications: ITIL Version 4 Foundation CompTIA A+ Certification Microsoft Windows 10 training and certification Investment In Training and Development We offer a comprehensive range of training and more »
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
InterGen (UK) Ltd
Ideally, you will have a high level of knowledge and practical experience in the following technologies: Helpdesk & 1 st line support for desktop applications ITIL Fundamentals Understanding of basic networking principles including DNS & DHCP User Training basic set up of working environments and mobile device positioning Basic understanding of Cyber more »
ServiceNow workflows to optimise business processes. Collaborate with stakeholders to ensure efficient design and execution of ServiceNow catalog items. Support and enhance ITOM and ITIL processes. Identify opportunities for continuous improvement of ServiceNow functionalities, ensuring system performance meets business needs. About You: Proven experience as a ServiceNow Developer, specialising in … ITSM and CSM. Strong knowledge of ITOM, ITIL, and ServiceNow catalog management. Expertise in workflow automation and customisation on the ServiceNow platform. Ability to manage integration's, configurations, and enhancements within ServiceNow. Excellent problem-solving skills and a collaborative team-player mindset. Great communicator both written, and verbal. How to more »
ensure that services meet agreed requirements at an acceptable cost to the business, encouraging the use of standardised principles, practices, methodology and toolsets & embedding ITIL practices across all partners. What we require from the candidate: Practical application of ITIL principles in a business environment. Ability to translate business objectives into more »
