Trainee IT Helpdesk Analyst
- Hiring Organisation
- Placemently
- Location
- Sutton Coldfield, West Midlands, UK
self-directed learning. A basic understanding of computers, operating systems and common software. Good problem-solving skills and attention to detail. Clear, friendly communication skills and the ability to explain technical issues in plain language. A willingness to learn, take on feedback and work as part … team. Good organisational skills and the ability to manage multiple requests. Desirable: CompTIA A+, IT Fundamentals+ or equivalent knowledge (or working towards it); experience in a customer service role; and any familiarity with Active Directory, Microsoft 365, ticketing systems or remote support tools. Why apply? This role offers ...