Senior Business Analyst
- Hiring Organisation
- ECMS
- Location
- England, United Kingdom
global specialist insurer is undertaking a major transformation programme to implement a new contact centre platform, with a strong focus on voice recognition and IVR (Interactive Voice Response) capabilities. They are seeking an experienced Business Analyst to support the design, implementation, and rollout of voice‐enabled customer … with voice recognition technology - IVR design, NLU/NLP intent modelling, ASR (Automatic Speech Recognition), or speech analytics platforms. ...