1 to 25 of 216 Permanent Customer Service Jobs in the Midlands

Customer Service Advisor/Sales Support Administrator with previous experience in a customer support/sales administration role or similar, excellent communication skills and attention to detail is required for a leading company based in Coalville, Leicestershire. SALARY: Competitive + Benefits BENEFITS: 25 days holiday plus Bank … where available LOCATION: Coalville, Leicestershire 100% Office Based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor/Sales Support Administratorwith previous experience in a customer support/sales administration role or similar, excellent communication skills and … attention to detail. Working as the Customer Service Advisor/Sales Support Administrator you will provide a high level of customer service and sales support for both the external customers of the business and the internal Sales Account Managers. As the Customer Service Advisor more »

that is focused on the needs of our customers. The Zoro teams are in London and Leicester. Leicester is the home of the Category, Customer Service & Sales, Merchandising and Finance teams, whilst our Technology, Marketing and Data Analytics, and HR teams are based in the heart of London. … problems and seek out new ones; and we seek individuals who are comfortable with ambiguity. PRIMARY FUNCTION This is a role within our growing Customer Team. The role is critical to ensure that both Customer Service and Customer Account Teams are proficient in all aspects relating … to customer services and support to help us provide excellent customer service. We are rapidly changing and improving our systems and workflows so need someone with excellent organisational and training skills to ensure that our teams are up to date but also to support development of workflows and more »

growing, market leading, UK manufacturer, operating across the globe including France, Sweden, the Netherlands and many more. Our highly motivated, independent Franchisees provide exceptional customer service by taking Autosmart s first-class vehicle cleaning products to a diverse range of trade customers. Our success lies in the commitment … of our skilled Customer Service Advisors, known for building longstanding customer relationships. We are now looking for an experienced and highly motivated, customer service focused individual to join our team, in a dynamic role, where you will utilise your fluent French speaking and excellent communication … where your French work will include supporting our French marketing programme , so join us and make a difference from day one. Our French Speaking Customer Service Advisor will: Utilise your exceptional French language skills to create an impeccable end to end customer experience Be the first point more »

Deliver a first-class IT support service to UK-wide colleagues Drive internal and third-party teams to identify problems, provide tailored solutions and promote improvement Develop a culture where providing great customer service is a given Forge and maintain relationships with key stakeholders across the business … the heart of everything we do. The way we get things done is different and we're proud to be known for the great customer service we provide. This great customer service also extends to our colleagues across the UK, and our IT Division is key … in delivering high-quality services that support our business operations to deliver an efficient and effective service to our customers. As Head of IT Shared Services at NFU Mutual, you'll drive our internal team and external third-party suppliers to deliver great customer service and embed more »

Job role: Customer Service Specialist (Property Management) Location: Birmingham- Hybrid Hours: Monday to Friday – 9am to 5pm Salary: up to £23,571 per annum plus benefits The Job Role As a Customer Service Specialist, we are looking for customer service professionals with excellent call … helpful, and efficient support to internal departments specifically Property Managers in line with agreed guidelines and standards. This role reports to one of our Customer Excellence Team Leaders, working within a team of up to 14 colleagues and provides scope for progression to a Property Manager. Internally this role … will be called a Property Services Specialist. Main Responsibilities Professional handling of all inbound customer contact to achieve a first contact resolution wherever possible Own customer queries through to completion ensuring a seamless hand-off, where this is not possible. Closely liaise with, update and support our Property more »

IT Service Desk Manager (ITIL) Experienced IT Service Desk Manager ITIL, to lead a service desk team and elevate customer service standards. As the Service Desk Manager, you will play a crucial role in reorganising and enhancing service desk operations. This position requires … a balance of technical expertise, leadership skills, and a strong customer service mindset. The ideal candidate will have a proven track record of transforming service desk operations, implementing best practices, and driving customer satisfaction. Service Desk Leadership/Process Improvement/Customer Satisfaction/… Request Management/3rd party relationship management/ITIL Certified You will have strong ITIL experience in a commercial environment with approx. 5 yrs service desk/technical support and 2 yrs management to lead and manage the team. You will be able to improve service desk operations more »

The Role Securecloud+ is a leading IT Managed Service Provider committed to delivering innovative IT solutions and excellent customer service. We are currently seeking a dynamic and experienced Service Desk Manager to lead our service desk team and elevate our customer service standards. The … Service Desk Manager will play a crucial role in reorganising and enhancing our service desk operations. This position requires a balance of technical expertise, leadership skills, and a strong customer service mindset. The ideal candidate will have a proven track record of transforming service desk … operations, implementing best practices, and driving customer satisfaction. Role Responsibilities Key responsibilities include but are not limited to: Service Desk Leadership: Lead and manage the service desk team to ensure efficient and effective resolution of customer issues. Foster a culture of accountability and continuous improvement. Process more »

The RoleSecurecloud+ is a leading IT Managed Service Provider committed to delivering innovative IT solutions and excellent customer service. We are currently seeking a dynamic and experienced Service Desk Manager to lead our service desk team and elevate our customer service standards. The Service Desk Manager will play a crucial role in reorganising and enhancing our service desk operations. This position requires a balance of technical expertise, leadership skills, and a strong customer service mindset. The ideal candidate will have a proven track record of transforming service desk operations … implementing best practices, and driving customer satisfaction.Role ResponsibilitiesKey responsibilities include but are not limited to:Service Desk Leadership:Lead and manage the service desk team to ensure efficient and effective resolution of customer issues.Foster a culture of accountability and continuous improvement.Process Improvement:Analyse current service more »

Role Title: Customer Service Agent Reports to: Customer Service Manager Location: Birmingham Contract Type: 6 Month FTC About EML EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their … ll do Provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of yourself and the organization Respond to customer inquiries and provide information about a full range of products and services Ensure that every customer service inquiry is dealt with through … professional and timely manner and transferred, where appropriate, to the relevant department Effective handling and accountability of the respective duties assigned Manage and protect customer information, including sensitive financial information, in accordance with relevant legislation Follow organizations complaints procedures Work as part of a team to ensure the smooth more »

Purpose: We are looking for a Service Desk Analyst to join our team and commitment to providing excellent IT Support across TVS Supply Chain Solutions. As a Service Desk Analyst at TVS Supply Chain Solutions you will provide 1st level support across our internal Customers and Colleagues, in … terms of their IT equipment and associated software. You will be the face of IT and the 1st point of contact so excellent customer service skills, and a passion customer service excellence is essential. Main Duties & Responsibilities: You will be working as part of the Central … Service Desk team in Lutterworth providing support onsite, via telephone, email, Service Desk Platform and supporting our Local Service Desk teams across our TVS sites in the UK. Support ranges from Hardware support, software support, IT Request fulfilment, onboarding and offboarding and getting involved with key IT more »

Location: East Midlands Gateway The Customer Service Delivery Manager is a pivotal position within the business and has significant communication and involvement with our customers to ensure customer satisfaction through achieving SLAs. Reporting to the Key Account Manager you will be independently responsible for coordinating all activities … related to customer and operational account management including carrier delivery performance management. You will be instrumental in understanding the needs of the customer whilst building and maintaining the relationship between the customer and Arvato. Your tasks Within the role, your responsibilities will include: Being accountable for managing … daily operational performance and KPI achievement for the customer and resolving any queries within the agreed SLA (Service Level Agreements) timelines including leading daily/weekly customer and operational meetings. Leading and/or supporting the preparation and execution of customer appointments and MBRs/QBRs more »

/Sales Support Engineer/Technical Advisor shall be responsible for technical advice, generating quotations, order processing, expediting, documentation, proposals and other aspects of customer service for pumps & associated mechanical engineering products. The Internal Sales Executive/Sales Support Engineer/Technical Advisor will ideally come from any … sales, customer service or technical background with full training being provided, however having previously sold a product or a background working in a engineering environment is beneficial. Package £30,000-£35,000 depending on experience. Company benefits Career Progression 25 days holiday including bank holidays Pension Internal Sales … provide quotations & proposals of pumps & associated mechanical engineering products to customers. Provide technical support and cover to other Sales Engineers and all aspects of Customer services - e.g. order processing, expediting, documentation etc. Learn all aspects of administration which includes order processing, invoicing, checking order confirmations. Product specification plus after more »

an exciting opportunity for a Technical Assistant to join their busy electrical contractors design office! If youre passionate about offering a great standard of customer service and have excellent communication skills, this could be the role for you! Technical Assistant Spilsby, Lincolnshire, PE23 5HE Full time, permanent Competitive … You will prepare electrical designs, ancillary paperwork and documents and assist with raising quotations through to project completions. Our client aims to deliver excellent customer service, which is reflected in almost 40 years of continued return from their loyal customer base. Key Responsibilities: You will be the … drawings and O&M manuals The ideal Technical Assistant will: Have excellent communication and interpersonal skills Be passionate about offering a good standard of customer service Be self-motivated, able to multitask, and demonstrate excellent time management skills Have the ability to listen attentively, identify important information, and more »

automation, leading to a fully patient-oriented approach and a healthier future for people across Europe. Fujifilm Healthcare UK is looking for a Field Service Engineer, X-Ray to ensure the smooth and continued operation of new and existing products and equipment, through the repair of emergency breakdowns and … routine service maintenance duties. To install and demonstrate equipment as required in support of the sales team. What you'll be doing Repair a range of Fujifilm Medical Systems supplied equipment including X-ray (CR and DR) equipment, ensuring that priorities and timescales are adhered to Routine Maintenance- carry … out maintenance in line with service contract requirements on DR X-ray equipment. Carry out equipment upgrades during routine maintenance or as instructed Install and demonstrate equipment in support of the Sales and Applications teams Installations- Attending kick off meeting or pre install site visits to ensure the project more »

year business plan, focusing on strategic and financial objectives (returns on the company’s investment). Execution of year 1 mobilization objectives (Connections and Customer Service, Company establishment). The Mission: Accountable for the mobilization of this company by defining the organizational design, recruiting key resources, developing and … industry bodies to expand the company's footprint. Responsibilities: Build an effective culture, ethos, and performance for the business by focusing the organization on customer service, customer delivery, and market agility to ensure the company provides a best-in-class organizational culture and service to customers. … technological advancements to keep the company competitive. This role requires an innate ability to manage complex, challenging, and often competing priorities, while delivering excellent customer service and realizing financial returns to deliver an effective business. The role will need to lead the organization in competing and generating commercial more »

we’re looking for our next Microsoft Dynamics 365 CE Solution Architect to join us. The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for … Diverse teams Hugely collaborative environment, where ideas and knowledge sharing are actively encouraged Private Medical Insurance Employee Assistance Program Income Protection Cover Death in Service Cover Group Personal Pension Plan with enhanced employee contributions Flexible Working and Working from Home We are committed to diversity, inclusion and belonging and … clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Microsoft Dynamics 365 Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft more »

we’re looking for our next Microsoft Dynamics 365 CE Solution Architect to join us. The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for … PartnerCloud Native OrganisationGrowing International and Diverse teamsHugely collaborative environment, where ideas and knowledge sharing are actively encouragedPrivate Medical InsuranceEmployee Assistance ProgramIncome Protection CoverDeath in Service CoverGroup Personal Pension Plan with enhanced employee contributionsFlexible Working and Working from HomeWe are committed to diversity, inclusion and belonging and welcome applicants from … clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Microsoft Dynamics 365 Solution Architect be doing day-to-day?Advising customers on the fit of Microsoft more »

Are you a Customer Support Advisor with fantastic communication skills and a strong understanding of IT - if so this is the role for you! You will be working within a market leading internet company, who are looking for a number of new customer support advisors to join the … of contact for the valued client base, providing them with exceptional support and guidance. This role is crucial in maintaining our reputation for outstanding customer service and ensuring customer satisfaction remains at the core of our business. This role offers a flexible working environment for the successful … customer support advisors. Upon successfully passing probation you will be able to work x3 days per week from home and x2 days per week in their Worcester office. Shifts are either 8-4.30 or 9-5.30. All Contact Centre Advisors will be given full training and support more »

join our Planned Works team. The Project Officer's role involves a wide range of responsibilities, with a primary focus on administrative support and customer service for M&E planned delivery projects. Key Responsibilities and Outcomes: -Provide excellent customer service and support via various channels. -Continuously … improve processes and information outputs for planned delivery projects. -Handle administrative tasks, including reporting, complaint updates, and compliance. -Monitor project quality and customer experience. -Collaborate with contractors and residents to improve projects and maintain clear communication. -Engage with internal and external stakeholders to enhance services and promote the organization. … concerns. -Keep trackers up to date and provide regular status updates. -Support contractual meetings and effective contract management. Required Competencies/Experience: -Experience in customer service, IT literacy, and analyzing customer feedback. -Attention to detail and accuracy. -Proficiency in Microsoft Office and adaptability to new IT tools. more »

Microsoft Dynamics 365 CRM Technical Architect/Lead (Customer Service and Field Service) Hybrid role with 2 to 3 days at the office per week based in Birmingham. Join a team of passionate thought leaders in a dynamic and collaborative environment! Cognizant Microsoft Business Group’s Business … we’re looking for our next Microsoft Dynamics 365 CRM Technical Architect to join us. The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for … Diverse teams Hugely collaborative environment, where ideas and knowledge sharing are actively encouraged Private Medical Insurance Employee Assistance Program Income Protection Cover Death in Service Cover Group Personal Pension Plan with enhanced employee contributions Flexible Working and Working from Home We are committed to diversity, inclusion and belonging and more »

Due to further growth we are looking for more than one IT Support Engineer, for our growing busy Managed IT Services team supporting customer end users and systems. These are both exciting and busy with varied activities. Depending on your skills, these could be more desktop support orientated or … a wider IT Support Engineer role, covering MS 365, Cloud, Networks, Backups and Servers and Cyber Security. We're looking for a very customer focused IT Support Engineers, who want to grow their support skills width and depth and who can take the lead in support fault fixing and … support call completion. You must be very customer focused and able to provide a caring and professional experience to our Customers. There is scope to grow into more MS 365, Networking, Servers and Cyber Security where you would like to increase your skills. Rated in the Top 50 Best more »

as the first point of contact for all IT-related issues. If you have a passion for technology and a commitment to delivering exceptional customer service, we want to hear from you! Key Responsibilities: * Initial Point of Contact: Act as the primary contact for all IT queries and … Escalation: Escalate complex issues to higher-level support as needed. * Record Keeping: Maintain accurate records of support requests and resolutions in our ticketing system. * Customer Service: Deliver exceptional customer service, ensuring client satisfaction. Requirements: * Proven experience in an IT support role. * Strong knowledge of Office … Windows Server environments. * Excellent problem-solving and communication skills. * Ability to work independently and as part of a team. * A commitment to providing outstanding customer service. Why Join Us? * Be part of a supportive and collaborative team in a friendly work environment. * Opportunities for professional development and growth within more »

as the first point of contact for all IT-related issues. If you have a passion for technology and a commitment to delivering exceptional customer service, we want to hear from you! Key Responsibilities: * Initial Point of Contact: Act as the primary contact for all IT queries and … Escalation: Escalate complex issues to higher-level support as needed. * Record Keeping: Maintain accurate records of support requests and resolutions in our ticketing system. * Customer Service: Deliver exceptional customer service, ensuring client satisfaction. Requirements: * Proven experience in an IT support role. * Strong knowledge of Office … Windows Server environments. * Excellent problem-solving and communication skills. * Ability to work independently and as part of a team. * A commitment to providing outstanding customer service. Why Join Us? * Be part of a supportive and collaborative team in a friendly work environment. * Opportunities for professional development and growth within more »

Customer Support Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We currently have an exciting opportunity for a Customer Support Advisor to join us … our Coventry office, which will see you responsible for providing support and training to all our customers on company products. Being a champion of Customer Support, you will ensure our customers receive a first-class service when dealing with customer enquiries and be on hand to provide … any technical support or deliver training on our products. Do you thrive knowing that you have provided a consistent, and high level of service to customers or clients? Are you passionate about building long-term relationships with those customers and delivering the best possible standard of support? If this more »

statutory Bank Holidays + birthday off Must have the right to work in the UK without sponsorship. Job & Department Summary Delivery of the Support service is the first point of contact for customers regarding our client’s products and is a critical component in ensuring their customers have a … to use the software. Delivering in a fast-paced environment and performing tasks alone or as a part of a team, ensuring a positive customer experience at all times. Each member of the team is an ambassador for the company, and they strive to offer the highest levels of … customer service at all times. Essential Functions To review details of the support ticket that a customer has logged on to the online support portal. Triage the ticket to ensure the customer has provided all necessary information in order to understand the nature of the problem more »