1 to 25 of 38 Permanent IT Services Manager Jobs

Role: IT Service Request Manager Location: Wigan (full time on site) Rate: 40-45'000k I am looking for an experienced Service Delivery Manager, working for our clients leading Managed Network Solutions business. With ambitious growth plans, this is a new role for an … manage a dynamic IT fulfilment and config team, ensuring smooth operations like picking the right hardware, flagging stock issues, and managing proactive services within SLAs. You'll play a key role in improving the request fulfilment process (using tools like Intune and SCCM) and ensuring the team … is fully prepared to handle increased demand while maintaining high service standards Ensuring efficient delivery of support services and availability of infrastructure during core operational times This role is pivotal in coordinating between end users, IT support teams, and other stakeholders to streamline the request process and more »

One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Delivery Manager as part of their core IT Ops Function. You will be involved in running a national team of regional engineers alongside planning and … delivery of their IT service across the group. The role is 4 days on site your main location will be Newcastle but there will be national travel required on occasion. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans … and identify and work on continuous improvement of the service. Professionally and effectively represent Group IT to both the internal business and to all IT third party vendors and suppliers. Build, develop and maintain successful, long-term relationships with as well as with Group IT more »

IT Service Manager Location: Ringwood, Hampshire, BH24 3FQ Salary: £30 - £33k DoE + Benefits + Company Profit Share Hours: 37.5 hours per week Contract: Full time, Permanent IT Service Manager - Benefits, we will offer you: Ongoing training and support. Company Profit Share … Pension Scheme. Private Medical Insurance, including dental. Fresh fruit, posh coffee machine and the occasional pizza. Join us as an IT Service Manager Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services … growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. The Role - IT Service Manager: This is an exciting opportunity for an experienced Service Manager to join our team. You will oversee and manage the Incident more »

best practices and are fit for purpose. A responsibility of the role focuses around the management of the transition of major changes to existing services, and/or the launch of new services, in order to avoid undesired consequences. Key Actions Defining policy and standard for Change workflows … of IT services. Quality Control (Service Readiness/Service Acceptance). Take accountability for the transition of new and/or changed services into BAU. Ensure all process comply within internal security and technology standards. Provide oversight and direction to cross-functional teams involved in the transition … of services into production. Own service transition processes and ensure these are communicated and followed throughout the IT function. What do you need to thrive? ITIL Foundation/practitioner qualifications. ITIL Service Transition certification. 5+ years in IT Change Management. Significant IT experience more »

IT Service Delivery Manager to join our team. This role involves managing and coordinating the delivery of IT services to ensure they meet the needs of our business. You will oversee a variety of IT services such as network systems … of IT infrastructure, user technology, and a passion for delivering top-notch customer service. Responsibilities: Manage the delivery of IT services to ensure they meet the needs and expectations of the business. Maintain strong relationships with vendors and service providers to ensure that services … and conditions. Develop service delivery standards and processes, and ensure they are adhered to. Monitor and report on the performance of IT services, and take action to correct any deviations from service standards. Oversee the resolution of customer complaints and issues relating to IT services. more »

Job Title: Service Sales Manager (IT, AI, Financial Services Salary : Competitive + Performance Bonus Job Description: Axpe Consulting is a global leader in AI, cloud, data analytics , and digital transformation solutions . We help organizations in telecom, banking, insurance , and healthcare industries achieve their business … goals through innovative IT solutions. We are looking for a proactive Senior Account Manager to manage client relationships and drive growth within these sectors. Key Responsibilities: Sales Opportunity Identification: Proactively identify and pursue new sales opportunities to expand the company’s market presence. Customer Needs Analysis more »

Senior IT Service Delivery Manager is sought by leading retail organisation to assume ownership and ensure the quality of IT Support and the delivery of IT solutions. The role oversees the operations and performance of the Service Desk and is instrumental in … the setup, configuration, and delivery of new technology. The goal is ensure customers receive IT solutions with minimal impact on operations and therefore requires the ability to make decisions that help improve business performance through service and technology innovation. The key to this will be building a high … to support and deliver on those decisions. The working culture of the organisation is one of openness and a friendly style of working. It operates at pace and is a high-energy and attracts people with warmth and a positive outlook who genuinely enjoy working with people. The more »

IT Service Desk Manager – Insurance/Lloyd’s experience Sector: Insurance Salary: up to £70,000 + Bonus + pension Location: London, UK Position Type: Full-Time We are seeking a dedicated IT Service Desk Manager to oversee and manage the day … to-day operations of the IT Service Desk. The ideal candidate will act as an escalation point for the team and customers, lead by example, and strive to deliver a top-tier, customer-focused, and proactive user support service. This role involves effective management of IT suppliers to ensure IT systems align with business goals and objectives, and efficient management of key IT controls, such as Identity and Access Management (IAM) and Joiner-Mover-Leaver (JML) policies and processes. Additionally, the IT Service Desk Manager will more »

Role: IT Service Request Manager Location: Wigan (full time on site) Rate: 40-45’000k I am looking for an experienced Service Delivery Manager, working for our clients leading Managed Network IT Solutions business. With ambitious growth plans, this is a new … manage a dynamic IT fulfilment and config team, ensuring smooth operations like picking the right hardware, flagging stock issues, and managing proactive services within SLAs. You’ll play a key role in improving the request fulfilment process (using tools like Intune and SCCM) and ensuring the team … is fully prepared to handle increased demand while maintaining high service standards Ensuring efficient delivery of support services and availability of infrastructure during core operational times This role is pivotal in coordinating between end users, IT support teams, and other stakeholders to streamline the request process and more »

IT Service Manager required to join our client in the National Security & Defence sector based in Cheltenham. This role requires up to 10% travel. Please note, for this role sole UK citizenship is required and candidates must posses current eDV (UK*C) Clearance. You'll join … Service Management team within our clients Defence & Intelligence division. This role is vital to the support and delivery of existing and future critical services for their end customers. Key Duties: You'll be responsible for the management of all incidents and requests You will be responsible for maximising … assessed, authorising changes to proceed, and managing the change schedule. You'll be responsible for maintaining accurate and reliable information about the configuration of services, and responsible for maintaining a single source of consistent information on all services. You'll be accountable in the design of products and services more »

IT Service Delivery Manager – Wigan – Permanent - £45,000 - £55,000 An experienced IT Service Delivery Manager is sought for a client based in Wigan. Due to new client wins, the business is investing in their team to ensure a high service level … is delivered to their ever-growing customer base. The Service Delivery Manager is a crucial role to ensure the efficient delivery of services. The purpose if the role will; Focus on Client Relationships Service Quality Assurance Service Improvement Performance Monitoring Act as a single point of contact for … Relationship Management – ensure clients receive a high-quality service addressing any issues that might arise during delivery Service Quality Assurance – Oversee the quality of services ensuring they meet the established standards Service Improvement – Identify opportunities for efficiency or service improvement with a focus on cost reduction without a drop more »

Role: IT Service Transition Manager, Contract Location: Hybrid, Derby (c. 1-2 times a week) Rate: Strong, Negotiable Other: Outside IR35, 6-month initial term The Contract: We are recruiting an IT Service Transition Manager to work with a blue-chip UK … brand who are currently running several enterprise-wide technology and transformation programmes. We are looking to engage an experienced IT Service Transition Manager to work closely with the Project and Service Delivery teams and be responsible for defining the scope and producing the appropriate Service Transition … acting as a point of contact throughout the project lifecycle and service transition process. You will be responsible for ensuring that all proposed new services are transitioned to agreed service acceptance criteria aligned to BAU support, availability, stability, security and capacity requirements. The Terms: Hybrid working (Midlands office more »

IT Solutions business. The Service Delivery Manager (SDM) is a crucial role in the business, ensuring the efficient delivery of services and maintaining client satisfaction, acting as the single point of contact for the customer escalations. Main/Core Duties: Client Relationship Management: Responsible for … managing client relationships, ensuring that clients receive the services they expect, and addressing any issues or concerns that may arise during service delivery. Service Quality Assurance: Oversee the quality of services provided, making sure that they meet established standards and that customers are satisfied with the service levels. … Service Development: To continually seek to develop service and make improvements. To extend all services to existing and new stakeholders. To work with colleagues and partners to explore possibilities for service development Staffing and Staffing Development: IT Support Teams to ensure smooth handling of ITIL Processes Quality more »

We have an excellent permanent job opportunity for an IT Service Design & Transition Manager (ITIL). The role will include travel to sites in Glasgow, Edinburgh and Newcastle. Candidates applying for this role should have the following skills and experience:- At least 5 years’ experience within more »

Join our global IT Operations team, which manages and continously develops our state-of-the-art IT infrastructure form the network to cloud. Your tasks Taking responsibility: Responsibility for IT Service Management in the first/second level area for cloud service delivery Driving … related and SLA responsibilities Recording conscientiously: Completing and maintaining documentation for cloud topics Living collaboration: Proactively working together with members of the global IT infrastructure as well as our service providers to ensure contract fulfillment and optimal service delivery Your profile Education: Completed studies in computer science, business … informatics or comparable training (e.g. IT specialist (m/f/d) with several years of practical experience) Experience: Professional experience in service delivery; experience with IT governance and IT security management; experience in working with service providers Know-How: Strong understanding of ITSM more »

Join our global IT Operations team, which manages and continously develops our state-of-the-art IT infrastructure form the network to cloud. Your tasks Taking responsibility: Responsibility for IT Service Management in the first/second level area for cloud service delivery Driving … related and SLA responsibilities Recording conscientiously: Completing and maintaining documentation for cloud topics Living collaboration: Proactively working together with members of the global IT infrastructure as well as our service providers to ensure contract fulfillment and optimal service delivery Your profile Education: Completed studies in computer science, business … informatics or comparable training (e.g. IT specialist (m/f/d) with several years of practical experience) Experience: Professional experience in service delivery; experience with IT governance and IT security management; experience in working with service providers Know-How: Strong understanding of ITSM more »

Join our global IT Operations team, which manages and continously develops our state-of-the-art IT infrastructure form the network to cloud. Your tasks Taking responsibility: Responsibility for IT Service Management in the first/second level area for cloud service delivery Driving … related and SLA responsibilities Recording conscientiously: Completing and maintaining documentation for cloud topics Living collaboration: Proactively working together with members of the global IT infrastructure as well as our service providers to ensure contract fulfillment and optimal service delivery Your profile Education: Completed studies in computer science, business … informatics or comparable training (e.g. IT specialist (m/f/d) with several years of practical experience) Experience: Professional experience in service delivery; experience with IT governance and IT security management; experience in working with service providers Know-How: Strong understanding of ITSM more »

IT Service Desk Manager required for a top 10 accountancy firm based in Holborn/Covent Garden area. This is a hybrid role working for a company who have embraced modern working practices. Ideally we are looking for someone who has recent 3rd line support as … assist the Head of Support and act as a delegate for tasks in their absence Skills and experience required: A strong understanding of IT service management and best practices Demonstrated experience in managing internal staff Take full ownership of issues A good knowledge of Microsoft Windows Server more »

Hands-on Head of IT Support/Service Manager Location: South West Essex (On-site, 4 days per week) Salary: £40,000 - £55,000 per annum (Permanent) About the Company: A dynamic and growing organisation based in South West Essex is seeking a talented and experienced … support team. This is a fantastic opportunity to join a customer-focused company that prides itself on delivering high-quality IT services and support. If you're a highly motivated IT professional with strong leadership skills and a passion for providing excellent service, we … to maintaining the company's cybersecurity posture. Customer Support: Collaborate closely with customers to understand their IT needs and deliver outstanding support services, maintaining excellent customer relationships. Essential Skills & Experience: Proven experience in a similar IT Support Manager or Service Manager more »

Role: IT Service Manager Location: London (on site) Salary: Up to 50k Key Skills: Cloud ITIL SQL Tomcat Apache IT Operations Digital Waffle is looking for an IT Team Lead to lead and develop our client's SaaS operations team. You’ll … efficiency and effectiveness of SaaS operations. Compliance and Risk: Ensure adherence to security, governance, and compliance standards. Essential Skills Proven experience in managing IT operations within a SaaS environment. Strong technical background, including knowledge of SQL Server, Apache Tomcat, and networking . Excellent leadership and people management skills. more »

High-growth business in Billericay is looking for an IT Service Desk Manager to join the team. Leading a team of 5 Service Desk Analysts, in this role you will own the budget, performance and continuous improvement of the IT Service Management function. Responsibilities … to the business. PowerBI skills for this purpose would be useful. Act as technical escalation point for incidents, complex issues and challenging stakeholders. IT Asset management, including budget, policy and process development. About you: Track record in managing people within an ITIL environment providing Service Desk Support. Good … communicator, able to build rapport with your team, the wider IT team/management team and business stakeholders. A coaching style which gets the most for people and drives improvement. Enough technical skill to act as an escalation point and offer trouble shooting solutions. Working knowledge of Mircosoft more »

Vacancy: Senior Manager, IT Services Operations Location: Stevenage Job Summary The Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses on maintaining SLAs … ensuring quality, and driving customer satisfaction by managing incidents, requests, problems, and changes. The Senior Manager will play a key role in leveraging technology to enhance operations, foster innovation, and maintain regulatory compliance in a highly regulated industry. Key Responsibilities Lead and develop a small team of IT … Manage vendor contracts and SLAs, ensuring timely delivery and cost optimization. Implement efficient processes for incident and request handling, minimizing business disruptions. Develop IT service strategies that align with organizational goals, ensuring resource optimization. Use KPIs to evaluate service performance and drive continuous improvement. Oversee change and problem more »

Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk … luxury skincare brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient … with a strong background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT more »

software platforms, print devices and end user estate to both our internal and external client base. To manage the performance of the Service Desk services & support to clients and ensure that service levels are achieved and to ensure that customer expectations are met or exceeded. Responsible for ensuring the … and company requirements. Develop relationships with customer key contacts, other support agencies and third-party vendors. Understand and be fully conversant with all customer services processes relevant to support business processes. Develop channel partner capability to provide services through training and support Manage customer onboarding activities to ensure … to customer SLAs. Analyse reoccurring faults to enable the proactive escalation and resolution of problems. Establish control and delivery of 3rd party products and services that form part of the overall customer contract. Train, coach and mentor Service Desk team including supporting regular performance review and career development activities. more »

Client: Renowned Luxurious French Brand Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED (Hybrid) Job Description: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk for a luxury skincare brand … undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong … background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities Lead, inspire and develop strategy for our service delivery and support desk team. Ultimately, re-viewing, re-defining and building scalable more »