1 to 25 of 1,715 Customer Service Jobs in the UK

Customer Service Team Manager Connect Fibre Reporting to: Head of Customer Services Work From Home £40,000 per annum + Benefits Package Company Overview: Founded in 2019 by a team of experienced telecoms fanatics, Connect Fibre envisions developing the fastest and most reliable fibre network in the … Fibre, your voice shapes our evolution and plays a crucial role in bringing full-fibre broadband to UK towns and villages. The Role: The Customer Service Team Manager is responsible for leading and managing a team of customer service executives to deliver exceptional customer service and experiences to our customers. This role involves overseeing daily operations, supporting and implementing customer service strategies and driving continuous process improvement and efficiency to enhance customer satisfaction and advocacy. Key Responsibilities: • Lead, mentor, and develop a team of Customer Service Executives to achieve more »

is one of the fastest-growing digital health companies in the UK. Position Overview: We are looking for a passionate, experienced and strategically-minded, Customer Service and Experience Lead to join our team. This role is crucial in designing and delivering exceptional customer experiences and driving customer satisfaction - for both our B2B and B2C customers. You will be responsible for developing strategies to enhance customer interactions, managing service operations, and ensuring that our customers receive top-notch support and care. You will be creating new processes from scratch to ensure the highest level of … customer satisfaction both with our technology platform and purchasing/booking experience for medicine and services. Day-to-day, you will be leading our customer service team to success - having overall responsibility for customer experience KPI. Key Responsibilities: Customer Experience Strategy: Develop and implement strategies more »

Service Desk Analyst Location: Camberley, GU15 3YL (Office based role) Working pattern: 37.5 hours, Monday-Friday (day shifts) Job type: Full time, Permanent Ref: 1219 Competitive starting salary - At the desk training - 26 days annual leave plus bank holidays - ongoing training and development Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent) to join our growing IT Service Centre in Camberley. Due to an increase of work and demand for our Managed Service offering, we are in a great place to grow our team to support our growth. Plenty of training … and continuous career development is on offer! This is a Monday-Friday day shifts role, where the successful Service Desk Analyst will be work from our modern Camberley service centre (GU15 3YL). Our Technology Teams at Telent are committed and enterprising. You must be when you are more »

Are you a strategic leader with a track record of driving change and fostering innovation? SPX Radiodetection is seeking a Global Customer Service Manager to bring a unified, forward-thinking approach to our customer service operations. This is a Bristol-based role. Hybrid working is an … option, but you would need to spend the majority of your time in this location when not travelling. About the Role As the Global Customer Service Manager, you'll play a pivotal role in shaping the future of our customer service functions. Reporting directly to the … indirect reports, this is an opportunity to make a real impact by implementing modern technologies, improving efficiency, and creating a future-proofed excellence driven customer experience. Key Responsibilities Develop and implement a holistic customer service strategy. Lead and inspire global teams, fostering a proactive and high-performance more »

JOB TITLE : Customer Service Advisor SALARY: £24,000 per annum START DATE: Early March due to new contract win. SETTING: Office based with two days a week working from home after the first 8 weeks of training is completed BENEFITS: Private Healthcare, Pension, 25 days holiday rising to … value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. LOCATION : Livingston JOB SPECIFICATION: Customer Service Advisor This role sits within the helpdesk team at our Livingston office. Day-to-day, you will be the first point of more »

The Hartree Centre focuses on high-performance computing, data analytics and artificial intelligence technologies. The Apprentice will work at Hartree Centre Customer Services, which is the primary contact point for potential and existing customers and is the gateway to the full range of Hartree Centre services. Role Act as … the public face of the Hartree Centre customer service group. Route queries to the appropriate staff and ensure they are resolved within SLA targets Deliver professional, customer-focused, first-line support to users of Hartree Centre services Assist in the continued development of ServiceNow, the Hartree Centre … s IT and Customer Service Management application Ensuring excellent customer service and quality delivery Working collaboratively, prioritising tasks according to importance and urgency Listen, interpret, understand and respond to clients’ and all stakeholders’ needs Maintain and develop user documentation Assist in the process of continuous improvement more »

Customer Service Advisor Location : Full-time, on-site at Willerby, Hull We're Quickline , and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online, we're on a mission to provide just that—lightning-fast, reliable broadband that reaches the … places other providers leave behind. Our mission relies on a team of inspiring individuals, and we're looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experiences across email, calls, and live chat. Could that be you? If helping people … gets you out of bed in the morning and solving customer queries puts a smile on your face, we'd love to hear from you! Why you'll love the Customer Service Advisor role. Use your natural people skills to stay customer-focused and delight customers. more »

for an opportunity within a business that offer a genuine 'people first' culture? Here at Chubb Fire & Security we have an opportunity for a Customer Service Coordinator/Engineer Scheduler (SEM) to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a full time, permanent … variety discounts Childcare Vouchers Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence What You'll be Doing As Customer Service Coordinator As a Customer Service Coordinator/Engineer Scheduler (SEM Customer Service Advisor) within our Customer Excellence … Teams, no two days will be the same, but you'll always strive to provide the best customer service experience. You will work with a variety of stakeholders, including field-based Engineers, Account Managers, our Branch network and also our external customers. Where you will carry out a more »

Are you ready to take your customer service skills to new heights? Do you thrive in a dynamic environment where every interaction makes a difference? Are you passionate about providing exceptional support to customers? Our client is currently looking for a Customer Service Representative Technical/… Online to join their busy team in the picturesque Westerham - TN16. As a Customer Service Representative Technical/Online, you will play a pivotal role in ensuring our customers enjoy an exceptional journey with us. You will provide essential technical information and support to our customers via emails … s safety agenda and maintain an organised, friendly environment, ensuring that customers always feel valued and understood. Hours of Work: Full-time, permanent position Customer Service Representative Technical/Online Requirements: Proven experience in a customer-facing role Strong technical skills for effective problem-solving Exceptional verbal more »

Are you a Customer Service Advisor - Sage looking for a new position? My client, based in Milton Keynes, Buckinghamshire, have an excellent opportunity for a Customer Service Advisor - Sage to join their rapidly growing team. They are seeking a highly motivated and meticulous Customer Service … point of contact for customers, seeking assistance with their systems and solutions. You will deliver expert advice, co-ordinate technical issues, and provide exceptional service across various communication channels, ensuring that the customers maximise the benefits of their innovative products. Requirements/Responsibilities for this Milton Keynes, Buckinghamshire role … Respond to customer inquiries about lighting control systems via phone, email, live chat, and other platforms. Provide product information and co-ordinate technical guidance related to lighting controls, dimming systems, sensors, and automation solutions. Assist customers with their orders and advise when orders are despatched. Keep records of customer more »

Customer Success Executive Salary: 40-45k + excellent benefits (travel allowance, bonus scheme, pension, health insurance) Location: London, Tower Hill & Docklands Job Type: Permanent/Full Time Starting Date: asap THE COMPANY The Company is the pioneering data centre colocation provider, an owner operator of Tier III data … meaning that they support a huge proportion of all UK internet traffic, making their Docklands campus a globally important internet hub. JOB OVERVIEW The Customer Success Executive is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and … ensure a seamless service delivery. This role is required to deputise for Customer Success Managers when required, participating in customer service reviews and providing a level of competence on the services outlined in customer service reports. The role requires taking ownership of any improvements more »

Customer Service Advisor Are you looking for a customer service role with a difference? Are you able to apply an analytical mindset to your work? Do you have an interest in technology and experience of working with multiple CRM systems? If yes, then read on, and … Company Pension Scheme (8% employer contribution) Health Cash Plan (after completion of Probationary Period) How Synertec will set you up for success as aCustomer Service Advisor: Begin your career with confidence through our Comprehensive Induction and Training Program. From day one, we invest in your professional development, providing the … your well-being. Now let us tell you a little more about us: Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UKs leading provider of electronic and paper document distribution services, we serve the NHS more »

Head of Service About us Elder is a dynamic scale-up revolutionising the care industry by connecting older adults to self-employed carers through an innovative technology-driven introductory model. We are committed to using data-driven insights to continuously improve outcomes for our customers and carers. We are … actively seeking a Head of Service to lead, scale, and optimise the services we offer customers and carers on our platform. If this is a mission that excites you, we'd love to hear from you. Who you are You are a motivated, dynamic, proven Head of Service who will lead our Service Team (B2C) in delivering exceptional service and support to the customers and carers on our platform. You are a strong leader with high standards. You will play an integral role in ensuring customers and carers who use the Elder platform receive a more »

Rhino Rank seeks a Customer Service Assistant to communicate with clients via email, chat, and phone, resolving inquiries and complaints professionally and empathetically. You'll maintain accurate records, collaborate with the team to improve services, and guide customers through our processes with clear explanations. Role Communicate with customers … via email, live chat, and telephone to answer inquiries and resolve issues promptly and professionally Handle customer complaints with empathy and efficiency, ensuring satisfactory resolutions Collaborate with the team to troubleshoot customer issues and implement improvements to service delivery Maintain accurate records of customer interactions and … follow-ups using internal systems Explain how our service works, guiding customers through the process Training Level 2 Customer Service Practitioner Apprenticeship Standard: At least 20% of your working hours will be spent training or studying Gain in-depth knowledge of SEO, link-building strategies, and digital more »

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Customer Scheduling Advisor (12 month Fixed Term Contract) Located: Northampton Package: Competitive pay, plus bonus and additional company benefits About Ricoh: Ricoh is a global technology business. As … out more about Ricoh Today What you will be doing As our business continues to thrive, we now have a requirement for an enthusiastic Customer Scheduling Advisor to be based at our Contact Centre within Ricoh UK`s Prestigious Head Offices in Northampton: To process customer requests for … service assistance by scheduling engineers to attend customers requests, in an effective and professional manner to comply with agreed customer contractual service levels and company procedures. To take ownership for a customer request for Technical assistance, from call receipt to call closure, including providing customer more »

VCG Technology Services Limited - Support more conscious, fit-for-purpose, technology investment choices. The Service Desk Engineers hold a critical role within our business, looking to support customers with incidents and services requests, ensuring tickets are proactively managed with internal and external stakeholders, providing clear and proactive communication to … ensure swift resolutions and maintain high levels of customer satisfaction. Job Purpose: To provide exceptional first-line technical support with a focus on networking and Microsoft environments. The role involves troubleshooting IT issues, assisting end-users, and escalating more complex problems when required. A strong emphasis is placed on … delivering outstanding customer service and adhering to ITIL best practices. Key Responsibilities: Incident and Service Request Management: Respond to and resolve incoming incidents and service requests via phone, email, or ticketing system. Log all incidents accurately and in detail within the ITSM system, ensuring complete records more »

Customer Service Administrator Crewe £23,400 per annum 37.5 hours per week Calling all experienced customer service advisors looking for a new challenging role and the oppertunity for progression! Are you working in a Customer Service role that feels a little stale? Are you … in need of a role which offers great opportunists and the chance to help vulnerable people who rely on your fantastic customer service and administration skills? Based in Crewe, we are looking for a positive, empathetic and organised candidate to join a like minded team of advisors in … and setting up patients with new devices Managing device faults and scheduling technicians to jobs across the UK Accurately maintain and update patient and customer records Make outbound calls to patients to record compliance information Key skills required: Strong communication skills including a natural telephone manner Good listening skills more »

Customer Service Analyst- 3 Months- Welwyn Garden City (Onsite)- £15-£17 ph PAYE A well-known global business are looking for an experienced Customer Service Analyst to join their team on an initial 3 month assignment. The successful candidate will team the team in providing proactive … customer focused, face-to-face onsite support to all users. You use good problem solving and people skills to ensure users receive swift resolutions to their IT queries or problems. You do this with great customer service skills and ensuring you bring a calm assured and empathetic … services we provide and help our end users to make the best use of these. Previous experience of working in a face to face customer service environment is desirable providing both reactive and proactive maintenance support. Huntress Search Ltd acts as a Recruitment Agency in relation to all more »

Job Title: Regional Technical Service Manager Location: Sheffield Salary: Competitive Job type: Full Time, Permanent An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: TNS has an exciting opportunity an individual to join … the TNS providing first class services in the Payments industry. The candidate will be part of a team providing Regional Technical Service Management in the Payments industry. The candidate will collaborate with both the Business and Operations Departments to ensure that Customer Satisfaction operates at optimal levels. They … will ensure effective delivery of customer service/satisfaction by maintaining communications with customers and ensuring performance consistently within Service Levels. They will address customer concerns related to service delivery or support. They will assist with projects, troubleshoot issues, and work with partners and TNS more »

days annual leave plus 8 bank holidays (increases annually with service up to 29 days) Your birthday off work in addition to the above! Holiday purchase scheme - you can buy up to an additional 3 days leave Pension scheme BUPA Healthcare Cashback Plan Free onsite parking A clear career … delivered weekly Employee Assistance Programme Time off for those special events; nativities, school plays, & graduations Hybrid working Great company social events Are you a customer service whizz? A dab hand on the phones as well as managing helpdesk tickets? Then this is your new role! As a Customer Support Advisor, you will be responsible for providing first-line support to customers who purchase our SaaS products. You will handle customer enquiries via both telephone and ticket systems, investigating queries to determine if a referral to second or third-line support is necessary. Excellent customer service more »

We are seeking an Apprentice Customer Support Advisor to join our service team. In this role, you will learn to become the first point of contact for customers needing assistance with our products and services. Role You will develop skills in troubleshooting, customer relationship management, and product … support while working in a supportive and collaborative environment. This apprenticeship is ideal for individuals with a passion for customer service and a desire to build technical and professional skills in a fast-growing industry. Key Responsibilities: Customer Support: - Assist in responding to customer inquiries via … ticket system, and live chat in a friendly and professional manner. - Learn to provide accurate information about Mantech UK’s products and services, addressing customer questions and concerns. - Support the Service Team in troubleshooting basic machinery issues, guiding customers under supervision. - Develop skills in handling and managing live more »

the 'Hottest Tech Scaleup' at the Europas. As a CS Operations Partner , you'll play a critical role in bridging the gap between our Customer Support and Product teams. By owning and improving our customer service processes, driving self-help initiatives, and ensuring seamless communication around product … changes, you'll help shape an exceptional customer experience and guide product improvements with real-time insights. What You'll Be Doing Owning and Iterating on Customer Service Processes: Continuously review, refine, and enhance customer service workflows to optimize efficiency and deliver an exceptional customer experience. Analyzing Customer Conversations: Dive deep into customer conversations to identify trends, pain points, and opportunities for improving the product. Your insights will directly shape how we enhance our offerings. Voice of the Customer Advocacy: Contribute to the 'Voice of the Customer' in cross-departmental more »

Service Support Administrator Location: Dummer, Basingstoke Permanent, full time Salary: £28-30k DOE We make it our mission to understand what you need. Our client, The Southern Communications Group is a dynamic and fast-paced telecommunications business with nearly 60 years experience, with a reputation for excellent customer service and unrivalled career development. Their services combine multiple disciplines where they overlay each with a comprehensive service and high touch customer engagement: Managed IT services, Cyber Security Services, Unified Communications, Networks, Business Mobile and Private Cloud. Due to their continued growth, SCG are now seeking … a Service Support Administrator to join their Head Office based in Basingstoke, Hampshire. You will triage and support all customers reporting issues and assist in ensuring the efficient working of the in-house Service Assurance team while delivering exceptional customer service to their clients. Service more »

Customer Service Agent (6 Months Contract) - German or Spanish Speakers Remote or London/hybrid The Juice Plus+ Company is multimillion dollar competitor in the health and wellness industry, using a unique combination of direct sales and e-commerce to market our plant-based nutritional products in pursuit … of our mission to "Inspire Healthy Living Around the World." The role of Customer Service Agent, is to provide dedicated support to our Juice Plus+ Partner & Customer community primarily via email. The goal is to provide specific short-term assistance, to handle a specific back log following … a major digital transformation. Following appropriate training, you will quickly become competent in answering queries providing cross-regional support on Partner & Customer issues. This role is key to supporting the continued growth of the business in a period of large change. Your day to day Provide timely, personalised, and more »

About TechSee: TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI … smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale … partnerships with key partners like Salesforce and Accenture to drive sales through these channels. Market Expansion: Identify and pursue new business opportunities within the Customer Experience (CX), Field Service Management (FSM), and Contact Center markets, with a focus on Telco and Consumer Electronics. Enterprise Sales: Lead a team more »