1 to 25 of 2,208 Customer Service Jobs in the UK

Customer Service Team Manager Connect Fibre Reporting to: Head of Customer Services Work From Home £40,000 per annum + Benefits Package Company Overview: Founded in 2019 by a team of experienced telecoms fanatics, Connect Fibre envisions developing the fastest and most reliable fibre network in the … Fibre, your voice shapes our evolution and plays a crucial role in bringing full-fibre broadband to UK towns and villages. The Role: The Customer Service Team Manager is responsible for leading and managing a team of customer service executives to deliver exceptional customer service and experiences to our customers. This role involves overseeing daily operations, supporting and implementing customer service strategies and driving continuous process improvement and efficiency to enhance customer satisfaction and advocacy. Key Responsibilities: • Lead, mentor, and develop a team of Customer Service Executives to achieve more »

Job title: Customer Service & Excellence Manager As Customer Service & Excellence Manager you will be responsible for leading and developing the customer service team to provide an outstanding customer experience. Responsibilities: Manage customer interactions across all service touchpoints, ensuring timely and effective … issue resolution. Utilize Salesforce and SAP to track, monitor, and improve customer engagement, response times, and satisfaction. Enhance service workflows through automation and process optimization. Set clear performance targets and KPIs, ensuring accountability and continuous improvement. Requirements: Customer-first mindset with a strong passion for improving service and customer experience. Proven experience managing customer service teams in a technical or service-based industry. Strong expertise in SAP, Salesforce, and digital customer service tools. Ability to analyse data, identify trends, and implement process improvements. Exceptional communication and stakeholder management skills. Experience more »

An immediate start opportunity for a Head of Customer Service to join an exciting start up within the Financial Space in Hammersmith About Our Client A start up in the Fintech investments space. Job Description Key Responsibilities: Lead, mentor, and manage the internal and external customer service team ensuring they are well-equipped to handle enquiries, troubleshoot issues, and deliver excellent customer service. Develop and implement the strategic vision for the customer service function, aligning with the company's business goals and customer experience objectives. Establish and monitor customer satisfaction metrics … such as CSAT, NPS, and FCR (First Contact Resolution), ensuring the company meets or exceeds industry benchmarks for customer support. Oversee day-to-day customer service operations, ensuring efficient and effective handling of customer inquiries, technical issues, and complaints. Implement and manage customer service more »

Service Desk Coordinator/Customer Service Administrator with excellent communication, administration and organisation skills, who is customer-focussed and computer literate, is required for a well-established company based in Brentwood, Essex. This role is known internally as a Call Centre Agent SALARY: £24,000 per … License and their own vehicle as the site is inaccessible by public transport JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Coordinator/Customer Service Administrator with excellent communication, administration and organisation skills, who is customer-focussed and computer literate. As … the Service Desk Coordinator/Customer Service Administrator you will work within the Service Department answering all incoming calls, primarily from customers, resolving any queries and completing administrative tasks. Working as the Service Desk Coordinator/Customer Service Administrator you will take down more »

Service Desk Supervisor/Customer Service Team Manager with excellent team leader/staff management experience, preferably within a similar call centre/contact centre or customer-focussed role, is required for a well-established company based in Brentwood, Essex. This role is known internally as … License and their own vehicle as the site is inaccessible by public transport JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Supervisor/Customer Service Team Manager with excellent team leader/staff management experience, preferably within a similar call centre/… contact centre or customer-focussed role. The primary purpose of the Service Desk Supervisor/Customer Service Team Manager is to be in charge of the day to day running of the Call Centre/Service Department and to lead and mentor a team of more »

Customer Service Advisor Location : Full-time, on-site at Willerby, Hull We're Quickline , and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online, we're on a mission to provide just that—lightning-fast, reliable broadband that reaches the … places other providers leave behind. Our mission relies on a team of inspiring individuals, and we're looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experiences across email, calls, and live chat. Could that be you? If helping people … gets you out of bed in the morning and solving customer queries puts a smile on your face, we'd love to hear from you! Why you'll love the Customer Service Advisor role. Use your natural people skills to stay customer-focused and delight customers. more »

Vice President of Customer Operations (Viator) United Kingdom, Krakow, Poland Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all … memories that will last a lifetime has never been easier. We're looking to bring on a highly collaborative and forward-thinking VP of Customer Operations. This isn't a call center management role - we're looking for someone who can run a complex, multi-lingual customer service … three, five, and ten years down the road. This role will play a critical part in delivering a 10/10 experience to every customer, every time. In this role, you'll lead: People: Provide leadership and direction to our customer service team, including in-house and more »

An experienced Customer Service Advisor is needed to join our team at theICEway based in Welwyn Garden City, Hertfordshire on a full-time or part-time permanent basis. We are open to candidates with customer service experience and are excited to be recruiting for passionate, customer … Garden City office houses our contact centre where you'll work in a supportive and professional environment with a team dedicated to providing exceptional service to our cruise clients and travel partners. This is an excellent opportunity to progress your career with a well-established company! What we are … looking for: Customer service excellence - Handling incoming calls and providing exceptional service to our cruise clients and travel partners Problem-solving aptitude - Investigating, solving, and responding to customer emails and resolving issues effectively Effective communicator - Listening to customers' needs and providing helpful solutions to their problems more »

BettingJobs are currently seeking a Head of Customer Success for an established sports betting brand in their Liverpool office. The Head of Customer Success will be responsible for increasing customer satisfaction, developing the customer success strategy and implementing improvements to drive forward efficiencies and enhance the … overall customer experience. This is a unique opportunity to take on a leadership role with a well-established and respected organisation. The Head of Customer Success role would be well suited to an individual with experience of a similar role within the online sportsbook, casino or lottery sector … and proven experience in implementing meaningful change. Responsibilities: Develop and implement a comprehensive customer service strategy aligned with company goals. Lead, mentor, and motivate a team of customer service representatives, supervisors, and managers. Establish key performance indicators (KPIs) for service quality, response times, and customer more »

Customer Service Manager - Education Our client is a leading software provider selling into schools across the UK; their SaaS-platform allows for school-specific services to be booked and managed by parents/guardians, providing transparency and insight into the students’ activity. They are a fast-growth start … up and are looking for an Customer Service Manager to support their continuous growth; the Customer Service Manager will be responsible for overseeing an existing set of accounts across the education sector, maintaining long-term relationships with key stakeholders. This is a hybrid role with … days per week in their Berkshire-based office. Responsibilities Maintain & develop existing customer accounts, building long-term relationships & providing exceptional customer service Maintain up to date CRM system as well as documenting all account management processes Maintain positive relationships with both internal and external teams e.g. onboarding more »

range of services, providing essential support to front-line health and social care services across Greater Manchester. Our commitment to delivering the best possible customer experience is demonstrated by our numerous accolades, including our prestigious Service Desk Institute 3 Star certification. We are excited to announce an opportunity … to join our IT Services department as a Service Desk Manager . In this role, you will lead an efficient, responsive, and customer-focused IT Service Desk. Main duties of the job Key responsibilities include: Delivering an efficient and customer-focused IT Service Desk Developing … and maintaining service desk policies and procedures Managing operational service delivery to ensure high standards of customer service Ensuring IT service priorities are met by effectively allocating workload and managing the team Coordinating the escalation of incidents and service requests and managing calls with more »

Customer Success Coordinator Customer service jobs/customer service advisor jobs ; work from home/hybrid role Work for a technology business who support charities (Children with Cancer UK, Sue Ryder, Mencap, Dogs Trust, Parkinsons UK) : Be proud of making a difference A chance to … Any interest in Software/IT or technology will be an advantage. Adobe InDesign, Photoshop or similar. £25,000 ; remote role work from home Customer service advisor jobs with a twist. Work for a technology business who support charities (Children with Cancer UK, Sue Ryder, Mencap, Dogs Trust … exposure to IT, Software or Technology. You MUST have excellent communication skills and be wanting a long term professional career. You may be seeking customer service jobs, customer service advisor jobs or account manager jobs (B2B customer focused jobs) A chance to work within a more »

Here at ARM we are currently partnered with a market-leading Public Safety organisation based in Twickenham who are currently recruiting for a Customer Service Manager to support the Customer Service Engineers ensuring the highest levels of customer support on a technical basis. In the … role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to … contractual requirements Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents Enable achievement of maximum Customer Service satisfaction levels and SLA’s via measuring, tracking and reporting, including Continuous Service more »

Here at ARM we are currently partnered with a market leading Public Safety organisation based in Twickenham who are currently recruiting for a Customer Service Manager to support the Customer Service Engineers ensuring the highest levels of customer support on a technical basis. In the … role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to … contractual requirements Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service more »

across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About The Role is seeking a Customer Service Specialist to deliver exceptional customer service and boost transactional sales in alignment with corporate objectives. The successful candidate will play … a pivotal role in our company's growth and future achievements. A Customer Service Specialist should possess a blend of strategic thinking and analytical skills to identify and qualify potential sales opportunities effectively. You must excel in customer service, ensuring every interaction is top-notch, and … with various departments such as Publisher Relations, Marketing, and Accounting to ensure smooth subscription sales hand-offs. What You'll Do: Provide real-time customer service via live-chat, phone and email. Respond to customer inquiries in a timely and professional manner, make appropriate product recommendations, and more »

Our global client requires an experienced Service Coordinator to join their team indefinitely. Job Summary: Support the Regional Service Manager and Service Operations lead to improve productivity by taking responsibility for co-ordinating resources within their immediate team, identifying and implementing areas for improvement within the service … booking process, and working with the regional admin teams to ensure working processes are the same across the regions they are accountable for: • Processing customer field service requests, using the service planning system to identify suitable engineers and dates to attend the site. Proactively communicate with customers … or confirm engineer availability and/or special job queries. • Producing quotations using SAP, confirming and documenting price and site availability to customers. • Processing customer orders and service partner purchase orders: check availability against the customer’s requested date and reserve in the service planning system more »

it happen. What's the role? The Contracts team is a part of Bloomberg Finance and Admin department. It is deeply ingrained in the customer service and operations of the organization. The role of a Contracts Operations Coordinator in this business is to provide excellent customer service … through proper legal documentation and the management of our client database. We'll trust you to: Have strong multi-tasking skills: Receive and analyze Service Order Requests (SORs) and identify contract needs Review and apply executed contracts to customer profiles Ensure contracts are issued to our clients timely … direct requests from internal and external clients on all operational contract inquiries Have strong attention to detail and analytic approach: Maintain global agreements and customer legal entity databases, ensuring appropriate documentation is signed by the clients, and that database integrity is maintained Mitigate risk for Bloomberg and our Customers more »

At In-Tend Ltd, we are offering a fantastic opportunity to complete a Customer Service apprenticeship. This apprenticeship is designed to provide you with the practical skills, knowledge, and confidence to deliver exceptional customer service in a dynamic business environment. Due to insurance limitations, candidates must … of products and services, whilst affording the opportunity to gain knowledge in core office based skills being fully supported throughout the apprenticeship. Level 3 Customer Service apprenticeships will be considered for anyone with Level 2 already, and there is the opportunity over time to move to other business … office based environment. They must be able to work in a quiet professional environment. The right person would be self motivated, enthusiastic with good customer care and focus in mind. They would be keen to take on the challenges of learning about all of our products and services to more »

The Role We are seeking a dedicated and customer-centric individual to join our team as a Customer Success Manager. The Customer Success Manager will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and success with our Secure Defence Collaboration services. … This role requires strong communication skills, a deep understanding of customer service principles within the defence and national security sectors and the ability to drive continuous improvement in service delivery. Role Responsibilities Key responsibilities include, but are not limited to: Customer Relationship Management: • Serve as the … primary point of contact for assigned customers, building trusted advisor relationships and acting as an advocate for their needs within the organisation throughout the Service Lifecycle. • Conduct regular check-ins with customers to understand their goals, challenges, and priorities. Proactively identify opportunities to add value and drive customer more »

We are looking for a Director level person to join Capgemini as our Service Growth Lead to lead the continued growth of our Service business, delivering exceptional customer-centric digital experiences and lead the growth of our design, development, and delivery of some of the largest, most … innovative, digital transformation projects in the UK. Be a part of a dynamic team that shapes the future of digital experiences. The Service Growth Lead will be responsible for leading and executing strategic initiatives to enhance and expand our customer service capabilities. This role requires a leader … with a strong background in Customer Experience (CX) transformation, digital strategy, and operational excellence. The ideal candidate will have a proven track record of driving growth, improving customer satisfaction, and delivering measurable business outcomes. Sitting within our Digital Customer Experience (DCX) business in the UK, this is more »

for travel. We are seeking a Principal Product Manager to lead key initiatives in our Salesforce Platform while leveraging Generative AI (GAI) to revolutionise customer interactions and service automation. As a Principal Product Manager, you will help shape the product vision for Customer Service solutions, driving … enhancements that improve operational efficiency, customer engagement, and business outcomes. With expertise in Salesforce and Generative AI, you will play a pivotal role in defining and implementing AI-driven capabilities that elevate our support and sales operations. This role requires strategic thinking, strong analytical skills, and a deep understanding … powered automation. You will work cross-functionally with engineering, design, data science, and business stakeholders to deliver high-impact solutions that enhance Viator's customer experience. You will collaborate with a broad range of customer service teams, including TeleSales, Customer Service, Trust & Safety, Supplier Support more »

Job summary This is an exciting opportunity to join a vibrant and busy NHS IT Service Desk, based in Trentham, Stoke on Trent. We are proud to be a 3-star Service Desk Institute accredited organisation. The Service Desk offers a high quality customer focused IT … service to all staff in our Partner Trusts and NHS organisations. You must be an enthusiastic person with a flexible attitude, able to work in a team environment or on your own and have excellent customer service experience. Main duties of the job Staffordshire and Shropshire Health … Informatics Service (S&SHIS) is a shared service hosted by Midlands Partnership NHS Foundation Trust. We provide a portfolio of IT services to NHS organisations across the Staffordshire and Shropshire health economy. This post is responsible for the management, investigation and resolution of a range of IM&T more »

Strong customer service role, good communication skills, competency in IT systems Your new role Looking for a role where you really make a difference?Have what it takes to deliver exceptional customer service?Looking for a great work-life balance? My client is recruiting a strong … customer service candidate to join their customer service team, where you will support customers face to face and over the phone, providing guidance. You will regularly support vulnerable customers, reviewing and offering ways to support them, ensuring an empathetic attitude. Providing advice face to face Promoting … accurate information is provided to customers at all times Ensuring systems are updated accurately Administrative tasks when required What you'll need to succeed Customer service experience IT systems knowledge Excellent communication skills Ability to prioritise workloads What you'll get in return Flexible working Life assurance - Equivalent more »

Technical Advisor (Power Tools) Full-time Permanent Office based, Sheffield S20 40hrs p/week Monday to Friday 8am to 5pm Role Function:Customer Service Reporting to:Customer Service Manager Overall Role We are seeking a highly organised and detail-oriented Customer Service Technical … Advisor to join our team. The successful candidate will play a vital role in our Customer Service Operation by providing comprehensive technical support to customers and colleagues. This position requires proficiency in various software applications and strong clerical skills to manage daily tasks effectively. You will be responsible … for offering resolutions to complex and varied customer and colleagues enquires about our full product range. About you: Technical Advice (70%): You have a curiosity for developing technical understanding and helping others trouble shoot issues Youre good at translating technical knowledge to simple language for people to understand to more »

Department and Role Overview: The IT Service Management Lead is responsible for the IT Service Relationship Management, Service Level Management, Service Design and Transition and Service Catalogue Management practices within SMBC EMEA. The role focusses on ensuring that both internal and external, including intragroup and … being delivered to expectation and developing and defining processes to ensure the smooth management and delivery of IT Services into the EMEA region. IT Service Delivery function plays a critical role within EMEA Technology and is responsible for the processes and technology used to plan, delivery and support IT … services. This function is responsible for ensuring continuous improvement in all IT Service Management Practices providing a rigorous framework for the introduction and evolution of IT Services. The IT Service Management Lead role will oversee the provision of services to clients and the EMEA business and assure the more »