1 to 25 of 835 ITIL Jobs in the UK

Job Title: ITIL Operations Manager Location: Edinburgh Salary: £57,100 + Excellent Public Sector Pension +33 days holiday 24 Month Fixed Term About Us: A leading UK government organisation require an ITIL Operations Manager where you'll take charge of ensuring excellence in IT service delivery. This organisation are committed … Desk, working closely with the Service Desk Manager to ensure smooth, efficient, and structured service delivery. You will be responsible for implementing and maintaining ITIL frameworks, building operational structures, and focusing on service performance through detailed analysis of metrics and stats. Key Responsibilities Manage and mentor the Service Desk Manager … fostering a high-performance culture. Oversee the end-to-end service desk operations, ensuring adherence to ITIL best practices. Implement robust ITIL processes for incident, problem, and change management. Utilise data-driven approaches to monitor performance, track KPIs, and ensure compliance with SLAs. Drive continuous improvement through optimising processes and more »

Job Title: ITIL Operations Manager Location: London Salary: £57,100 + Excellent Public Sector Pension +33 days holiday 24 Month Fixed Term About Us: A leading UK government organisation require an ITIL Operations Manager where you'll take charge of ensuring excellence in IT service delivery. This organisation are committed … Desk, working closely with the Service Desk Manager to ensure smooth, efficient, and structured service delivery. You will be responsible for implementing and maintaining ITIL frameworks, building operational structures, and focusing on service performance through detailed analysis of metrics and stats. Key Responsibilities Manage and mentor the Service Desk Manager … fostering a high-performance culture. Oversee the end-to-end service desk operations, ensuring adherence to ITIL best practices. Implement robust ITIL processes for incident, problem, and change management. Utilise data-driven approaches to monitor performance, track KPIs, and ensure compliance with SLAs. Drive continuous improvement through optimising processes and more »

2nd, and 3rd line support. Proven track record in handling advanced technical issues and supporting IT infrastructure. Certifications: Relevant certifications such as CompTIA A+, ITIL Foundation, MCSA, MCSE, CCNA, or equivalent are highly desirable. Additional security certifications (e.g., CompTIA Security+, CISSP) are a plus. Problem-Solving: Strong analytical skills with more »

Experience of working in a Service Desk environment (2nd - 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution more »

certifications (e.g., MS-102, AZ-104, AZ-305) can help demonstrate these skills and stay updated with new features Certifications : Relevant certifications such as ITIL, CompTIA, or Microsoft Certified Systems Engineer (MCSE) would be especially advantageous. What's in it for you? Secure reserved car parking space and excellent transport more »

Confluence) to record and document work. Cisco Network Administration experience or certification (CCNA/CCNP). A firm grasp of service management tooling and ITIL knowledge/certification. Experience in implementing secure architecture within a multi-tenanted environment. Public Key Infrastructure A Computer Science university-based education at Bachelors or more »

access network setups Experience in Virtualization (Hyper-V or Vmware) Working knowledge of Backup Solutions such as Veeam or Altaro Ability to follow the ITIL processes below: Problem Management Incident Management Change Management Service Asset and Configuration Management Certifications from Microsoft (MCSA - Server 2016 or O365) and Cisco (CCNA) Who more »

security assessments, penetration tests, vulnerability scans, and assess organization cybersecurity maturity Complying with frameworks and regulations such as COBIT, NIST (800-53, cybersecurity), ISO, ITIL, PCI, GLBA, GDPR, HIPAA, and other data privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while more »

use of change management/problem management. A strong understanding of technical workloads and an analytical focus on troubleshooting, time, and task management. Desirable ITIL v3 Foundation Microsoft Certified: AZ-900, Microsoft Certified: AZ-104,Microsoft Certified: AZ-700 Office 365 - Exchange online/Teams/Intune Microsoft Single Sign more »

experience in IT infrastructure management and support Experience with virtualisation technologies, such as Azure IaaS & Hyper-V Familiarity with IT service management frameworks (e.g., ITIL) Strong technical expertise in managing servers, networks, storage, and cloud services Knowledge of security principles and practices, with experience in implementing and maintaining security measures more »

troubleshooting skills, with the ability to diagnose and resolve complex issues effectively. Additional desirable skills: IT Service Management : Experience with helpdesk tools within an ITIL environment Networking Skills : Basic networking knowledge to troubleshoot connectivity issues and collaborate effectively with network teams Security Awareness : Knowledge of cybersecurity best practices and an more »

with on-premises infrastructure and Azure certifications such as Microsoft Certified Azure Administrator Associate or similar. - Previous working experience in a technical support helpdesk. - ITIL v4 Foundation. - Experienced using standard MS Office applications. - Experience with Nagios and Microsoft Analytics. - Working knowledge with Oracle and or SQL Server databases/DBA more »

integration with on-premises infrastructure andAzure certifications such as Microsoft Certified Azure Administrator Associate or similar. - Previous working experience in a technical support helpdesk. - ITIL v4 Foundation. - Experienced using standard MS Office applications. - Experience with Nagios and Microsoft Analytics. - Working knowledge with Oracle and or SQL Server databases/DBA more »

an out of hours On-Call rota (one week in four) A passion for IT and motivation to learn Understanding of IT best practices (ITIL, Change Control) Experience writing internal support documentation Punctual and excellent attention to detail Excellent written and verbal communication Technical Skills Advanced knowledge of essential technologies more »

results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role. The Ideal Candidate Microsoft Certifications (Preferred) ITIL (preferred) Experience with service management ticketing systems At least 3 years in a similar role Experience of working in a fast-paced environment with changing more »

GCP, ideally with relevant certifications. Experience in DevOps practices and agile methodologies (SAFe, Scrum) using tools like Jira, Confluence, and Miro. Proven knowledge of ITIL principles and practices. Strong analytical and problem-solving skills, with experience in supporting mission-critical systems and incident management. Excellent communication skills, both written and more »

service - Strong communication and documentation skills - Self-motivated with innovative problem-solving abilities - Proactive mindset **Desirable Requirements** - Bachelor's degree - Full UK driving license - ITIL certification (preferred) **Benefits** Competitive salary package including pension, life assurance, and employee assistance program. Please apply now. Ascent People is acting as an employment agency more »

Problem-Solving Skills: Ability to diagnose and troubleshoot technical issues efficiently. Customer Service: Excellent communication and interpersonal skills to support end-users effectively. Certifications: ITIL certified to at least foundation level. Experience: Previous experience in a service desk or technical support role is required. Previous experience of large laptop rollouts more »

with monitoring tools (e.g., SolarWinds) and telephony systems (SIP trunking, routing). Analytical skills and experience with change/problem management processes. Desirable Skills ITIL v3 Foundation certification. Certifications such as AZ-900, AZ-104, or AZ-700. Knowledge of Office 365, VMware VSAN, and data centre technologies. Familiarity with more »

troubleshooting skills, with the ability to diagnose and resolve complex issues effectively. Additional desirable skills: IT Service Management : Experience with helpdesk tools within an ITIL environment Networking Skills : Basic networking knowledge to troubleshoot connectivity issues and collaborate effectively with network teams Security Awareness : Knowledge of cybersecurity best practices and an more »

Networking configurations (LAN/WAN) Good knowledge of a leading IT Service Management Tool. Working knowledge of a range of diagnostic utilities. Knowledge of ITIL processes – particularly Incident Management, Problem Management and Request Fulfilment. Strong ability to quickly understand user requirements and issues. Exceptional written and oral communication skills. Excellent more »

closely with teams across ICT to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted. Working with ITIL processes including Request, Incident, Change, and Problem Management. Ensuring compliance with UKHSA ICT Security Policies. Conduct other work as directed by line management in accordance more »

Full clean driving license. Desirable Skills: Basic knowledge of Microsoft System Centre. Basic knowledge of Microsoft Internet Information Services. Degree level qualification or above. ITIL exposure and awareness. Benefits: Our client offers a fantastic benefits package including: Competitive Salary Work Place Pension Life Assurance Company Sick Pay Scheme Long Term more »

of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution more »

Microsoft Office 365. - Familiarity with basic networking concepts (e.g., IP addressing, Wi-Fi troubleshooting). - Excellent communication and customer service skills. - Basic understanding of ITIL processes (preferred but not mandatory). - Relevant certifications (e.g., CompTIA A+ or equivalent, Microsoft Certified Fundamentals) are a plus. Personal Attributes - A positive and approachable more »