1 to 25 of 1,607 Service Delivery Jobs in the UK

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Service Delivery Manager - Remote with unlimited paid holiday! Infinity Group are an innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT … people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry. Role Overview: The role of a service delivery manager is entirely customer-facing. Duties involve overseeing a range of functions to facilitate the delivery of best-in-class services … to the end-users. One of the key responsibilities of the service delivery manager is to ensure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost more »

We are seeking an experienced and dynamic Head of IT Service Delivery to lead our service delivery team, ensuring the seamless operation of IT services across the organisation. This is a pivotal role that combines strategic planning with operational management, driving service excellence and continuous … improvement. As a Head of Service Delivery, you’ll thrive on supporting the Chief Digital Information Officer to deliver programmes of strategic significance to the council, ICB and city organisations to deliver services in line with city, council and directorate priorities. Leeds City Council is one of the … employees. We seek to recruit and develop talented individuals who embody our council values and ambitions. About you As a Head of Service Delivery you will: Oversee the delivery of IT services, ensuring they are reliable, scalable, and aligned with business goals. Lead, mentor, and manage the more »

automation solutions, helping industries optimise performance, enhance sustainability, and drive efficiency through cutting-edge innovations. Due to expansion, they're seeking to hire a Service Delivery Manager to be based from their office in Swinton, where there is a hybrid working policy in place. The role will pay … up to £60,000 plus a 10% annual bonus. Weare seeking a highly skilled and proactive Service Delivery Manager to oversee all customer service issue management and incident resolution. You will possess both a strong technical background in supporting software and hardware solutions, as well as the … leadership capabilities to manage the technical support team effectively. This role is pivotal in ensuring that service delivery meets and exceeds the contracted service levels, while continuously improving the customer experience. What is expected of the Service Delivery Manager? Incident Management: Oversee the incident management more »

We are seeking a Head of Professional Services to lead and optimise the company’s professional services and service delivery functions. Reporting directly to the Chief Operating Officer (COO), you will be responsible for ensuring that our bespoke and partnership service offerings meet customer demands, are fit … engagements are effectively planned, resourced, and delivered to the highest standards. As a key leadership role, you will oversee both the professional services and service delivery areas, ensuring seamless execution of client projects, continuous improvement in service methodologies, and maintaining strong customer engagement and project governance. Key … Responsibilities: Strategic Leadership of Professional Services & Service Delivery: Define and execute the professional services and service delivery strategy to support business growth and customer success. Ensure service offerings remain fit for purpose and aligned with evolving market demands. Drive continuous improvement in service design more »

Senior Service Delivery Manager (SC cleared) Lead 24/7 cybersecurity and infrastructure operations in a dynamic environment Hybrid working available (2 days onsite in Rugby) Salary £120,000 - £130,000 Opportunity to drive governance, risk management, and service excellence. ABOUT THE CLIENT Our client is a … Their teams work on cutting-edge security and IT solutions, ensuring business continuity and resilience. Due to continued expansion and a focus on enhancing service delivery, we are seeking an experienced Senior Service Delivery Manager to join their team. THE ROLE: As a Senior Service Delivery Manager , you will be responsible for overseeing 24/7 cybersecurity and infrastructure operations, ensuring high service delivery standards, and leading L2 and L3 teams. You will manage key cybersecurity tools, enforce ITIL processes, drive governance, and mitigate risks. Your role will involve working closely more »

Flexible benefits that you can cash for salary Cycle to Work Dental insurance Childcare vouchers Retail discounts Excellent coaching and training Job Description IT Service Management own the delivery of IT consumer services and are responsible for ensuring the delivery and fulfilment of IT Services within the … existing IT service framework. Under direction of the Lead Service Delivery Manager, the Service Delivery Manager will be responsible for the delivery of IT services to our user community. The SDM will consult with direct team members from internal and external sources aligned to … the delivery of IT services. MAIN PURPOSE OF JOB: IT Service Management own the delivery of IT consumer services and are responsible for ensuring the delivery and fulfilment of IT Services within the existing IT service framework. Under direction of the Lead Service Delivery more »

Senior Service Delivery Manager (SC cleared) Lead 24/7 cybersecurity and infrastructure operations in a dynamic environment Hybrid working available (2 days onsite in Rugby) Salary £120,000 - £140,000 Opportunity to drive governance, risk management, and service excellence. ABOUT THE CLIENT Our client is a … Their teams work on cutting-edge security and IT solutions, ensuring business continuity and resilience. Due to continued expansion and a focus on enhancing service delivery, we are seeking an experienced Senior Service Delivery Manager to join their team. THE ROLE: As a Senior Service Delivery Manager, you will be responsible for overseeing 24/7 cybersecurity and infrastructure operations, ensuring high service delivery standards, and leading L2 and L3 teams. You will manage key cybersecurity tools, enforce ITIL processes, drive governance, and mitigate risks. Your role will involve working closely more »

from data-rich to data-driven through agile digital processes, products, and experiences. What You Will Be Doing We are looking for an experienced Service Delivery Program Manager who will oversee the seamless delivery of services to clients, ensuring high quality, timely execution, and customer satisfaction. This … role involves managing project teams, monitoring performance against key metrics, resolving issues, and maintaining strong client relationships as the primary point of contact for service-related matters. The ideal candidate will lead teams to identify areas for improvement and implement changes to optimize service delivery. Responsibilities: Build and … maintain strong relationships with clients, understanding their needs and proactively addressing concerns. Monitor and manage the entire service delivery process, ensuring adherence to service level agreements (SLAs) and quality standards. Define key performance indicators (KPIs), track service delivery metrics, and analyze data to identify areas more »

and a team-based throughout the UK, we champion creativity, innovation and collaboration in the workplace. The Role We are looking for an experienced Service Delivery Manager. The Service Delivery Manager role will primarily work across all designed accounts/clients in the Simpson Associates Managed … Services Portfolio. The opportunity within this role is to secure an exceptional standard of delivery utilising the ITIL framework and to support the implementation of new processes and approaches in the Managed Services team and wider, improving our overall quality of delivery and customer experience. Key Responsibilities Oversee … the delivery of Managed Services, ensuring that they meet agreed-upon standards and service levels. Develop and implement service delivery strategies, policies, and procedures using industry standard practices aligned to ITIL. Monitor and report on Managed service performance, analysing key metrics to identify areas for more »

and a team-based throughout the UK, we champion creativity, innovation, and collaboration in the workplace. The Role We are looking for an experienced Service Delivery Manager. The Service Delivery Manager role will primarily work across all designed accounts/clients in the Simpson Associates Managed … Services Portfolio. The opportunity within this role is to secure an exceptional standard of delivery utilising the ITIL framework and to support the implementation of new processes and approaches in the Managed Services team and wider, improving our overall quality of delivery and customer experience. Key Responsibilities Oversee … the delivery of Managed Services, ensuring that they meet agreed-upon standards and service levels. Develop and implement service delivery strategies, policies, and procedures using industry-standard practices aligned to ITIL. Monitor and report on Managed service performance, analysing key metrics to identify areas for more »

Service Delivery Manager Department: D365 Support Employment Type: Full Time Location: Belfast Description In the role of Service Delivery Manager at Codec you will be responsible for ensuring the efficient and effective delivery of support and related services to our customers. This role involves managing … service delivery processes, overseeing service level agreements (SLAs), and ensuring that customer expectations are met or exceeded. The SDM will work closely with internal teams, customers, and stakeholders to ensure the delivery of high-quality services. This position is a customer-facing role and requires that … you establish and manage expectations with the customer. Key Responsibilities Service Quality & Performance Management - Manage and monitor support customer SLAs & KPIs, implement and monitor quality processes to improve service delivery and oversee incident and problem resolution Customer Relationship Management - Maintain regular interaction with support customers, conduct service more »

IT Service Continuity Manager Location: Farnborough Hybrid Working Policy Clearance: High level of security clearance "DV "Developed Vetting") Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do … how we operate. Because of a key strategic development and a new exciting business opportunity, we have a requirement for a security-cleared IT Service Continuity Manager based in the UK working at our Farnborough site and remotely. Leidos has more than 30 years experience of developing and running … some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the more »

Service Delivery Manager - London Job Title: Service Delivery Location: London Job Type: Full-Time Job Summary: We are looking for a dynamic and results-oriented IT Service Delivery Manager with a proven track record of successfully overseeing the delivery of high-quality IT … services and solutions. Seeking a challenging role where you can leverage your leadership skills, technical expertise, and strategic mindset to drive operational excellence, optimize service delivery processes, and exceed client expectations in a dynamic and fast-paced environment. What will your day to day look like? Service Management: Monitoring and coordinating IT servicedesk functions to ensure optimal service for our clients. Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary. Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for root cause analysis. more »

Role - Service Delivery Manager Location - Fully Remote (Must be UK based) About the Role My client is looking for an experienced and proactive Service Delivery Manager to join their team and take ownership of delivering exceptional service to their clients. This role is ideal for … someone with a strong background in service management within an eCommerce environment, particularly with Shopify expertise. The successful candidate will be responsible for ensuring services are delivered on time, within budget, and to a high standard, while fostering strong client relationships. You'll work closely with internal teams, manage … escalations, and play a key role in driving continuous service improvements. Key Responsibilities Service Delivery Management : Oversee and ensure services are delivered in line with agreed SLAs and client expectations. Client Relationship Management : Build trusted relationships with key client stakeholders to understand their needs and enhance service more »

Role - Service Delivery Manager Location - Fully Remote (Must be UK based) About the Role My client is looking for an experienced and proactive Service Delivery Manager to join their team and take ownership of delivering exceptional service to their clients. This role is ideal for … someone with a strong background in service management within an eCommerce environment, particularly with Shopify expertise. The successful candidate will be responsible for ensuring services are delivered on time, within budget, and to a high standard, while fostering strong client relationships. You'll work closely with internal teams, manage … escalations, and play a key role in driving continuous service improvements. Key Responsibilities Service Delivery Management : Oversee and ensure services are delivered in line with agreed SLAs and client expectations. Client Relationship Management : Build trusted relationships with key client stakeholders to understand their needs and enhance service more »

their true authentic selves at all times, because that's when real creativity happens. The role We are looking for an experienced and driven Service Delivery Manager (SDM) to join our team. As an SDM, you will be a key player in ensuring the seamless end-to-end … delivery of services while maintaining a sharp focus on customer satisfaction and service quality. You'll work closely with cross-functional teams, track performance metrics, and proactively resolve issues to elevate service excellence. In this role, you will be the main point of contact for clients, forging … strong relationships and continuously refining service strategies to align with their evolving needs. Your expertise will directly contribute to the growth of the business, ensuring the delivery of high-quality services that exceed client expectations. What You'll Do: Customer Satisfaction (CSAT): Prioritize customer satisfaction and work to more »

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent role. Job Role: Service Delivery Manager Reports to: Managing Director Overview This position will provide leadership and direction for both the Analyse & Triage team and the Service Delivery Team Leaders for our client. The role will be responsible for ensuring efficient and effective management of ticketing processes, overseeing the delivery of IT services to ensure effective resolution of client requests in line with contractual SLAs, client communications, and coordination with internal and external stakeholders. The role … requires strong leadership skills, a deep understanding of IT service management, and exceptional communication abilities to guide the team in delivering high-quality support. The Service Delivery Manager will play a critical role in maintaining service excellence, optimising processes, driving continuous improvement in service quality more »

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent role. Job Role Service Delivery Manager Reports to Managing Director Overview This position will provide leadership and direction for both the Analyse & Triage team and the Service Delivery Team Leaders for our client. The role will be responsible for ensuring efficient and effective management of ticketing processes, overseeing the delivery of IT services to ensure effective resolution of client requests in line with contractual SLAs, client communications, and coordination with internal and external stakeholders. The role … requires strong leadership skills, a deep understanding of IT service management, and exceptional communication abilities to guide the team in delivering high-quality support. The Service Delivery Manager will play a critical role in maintaining service excellence, optimising processes, driving continuous improvement in service quality more »

Department and Role Overview: The IT Service Management Lead is responsible for the IT Service Relationship Management, Service Level Management, Service Design and Transition and Service Catalogue Management practices within SMBC EMEA. The role focusses on ensuring that both internal and external, including intragroup and … vendor IT services are being delivered to expectation and developing and defining processes to ensure the smooth management and delivery of IT Services into the EMEA region. IT Service Delivery function plays a critical role within EMEA Technology and is responsible for the processes and technology used … to plan, delivery and support IT services. This function is responsible for ensuring continuous improvement in all IT Service Management Practices providing a rigorous framework for the introduction and evolution of IT Services. The IT Service Management Lead role will oversee the provision of services to clients more »

Service Delivery Manager Step into a role where your expertise will make a tangible impact on client satisfaction and business growth. As a Service Delivery Manager, you will be at the forefront of enhancing service delivery, driving operational efficiency, and leading a dynamic team. … This position offers a unique blend of professional growth, leadership opportunities, and a supportive work environment. Role Summary: An experienced and proactive Service Delivery Manager is sought to oversee and manage Managed Service Delivery for a large group of existing clients. This role is pivotal in … team performance, and ensure successful project delivery. Key Responsibilities: Ensure efficient helpdesk operation, reducing ticket backlog and improving response times. Design, implement, and optimise service delivery processes. Establish and monitor KPIs to track and improve performance, satisfaction, and efficiency. Conduct performance reviews, provide feedback, and develop action plans. more »

Service Delivery Manager Step into a role where your expertise will make a tangible impact on client satisfaction and business growth. As a Service Delivery Manager, you will be at the forefront of enhancing service delivery, driving operational efficiency, and leading a dynamic team. … This position offers a unique blend of professional growth, leadership opportunities, and a supportive work environment. Role Summary: An experienced and proactive Service Delivery Manager is sought to oversee and manage Managed Service Delivery for a large group of existing clients. This role is pivotal in … team performance, and ensure successful project delivery. Key Responsibilities: Ensure efficient helpdesk operation, reducing ticket backlog and improving response times. Design, implement, and optimise service delivery processes. Establish and monitor KPIs to track and improve performance, satisfaction, and efficiency. Conduct performance reviews, provide feedback, and develop action plans. more »

Sr Analyst III_Service Delivery page is loaded Sr Analyst III_Service Delivery Apply locations GBR - ANY CITY time type Full time posted on Posted 4 Days Ago job requisition id Job Description: Job Title: Senior Analyst - Service Delivery Location: Central London Employment Type … and automation, enabling organizations to operate more efficiently while maintaining security and compliance. Job Description Summary We are looking for a Senior Analyst III - Service Delivery to join our team. This role is critical in designing, deploying, managing, and maintaining infrastructure services and end-user technologies. The ideal … candidate will have a foundational understanding of IT infrastructure and service delivery, with a focus on providing excellent technical support and maintaining operational efficiency. Key Responsibilities Provide technical support for infrastructure services, troubleshooting and resolving issues. Participate in infrastructure deployment and migration projects, supporting implementation activities. Monitor and more »

offices, and its significantly investing in its technology to improve efficiency, productivity and competitive edge. This will lead to a step change in IT service delivery and performance which you will lead as IT Services Manager. Reporting to the CIO, as IT Services Manager, youll review and implement … new IT Service Management (ITSM) & Delivery standards to maximise the value of the IT investment. This is across the Service Desk, Infrastructure, Desktops and application support services first in the UK then for the global offices, and you will: Review existing and identity a new service delivery model Lead and coach the service delivery & service desk to implement new processes and prioritisation in line with ITIL Building a high performance, service driven team with an embedded culture of continuous improvement Own the ITSM tool and the decision to retain the more »

that's shaping the future of both business and the planet, this role is the perfect next step in your career. The Role: As Service Delivery Manager, you will be at the heart of ensuring exceptional service delivery for clients. You will lead a technical support … team, driving the resolution of customer service incidents, both software and hardware, while working closely with internal teams to maintain and exceed SLAs. This role blends technical expertise with leadership, providing you with the opportunity to guide a dedicated team and improve service delivery processes. Your efforts … direct impact on enhancing the client experience and supporting the company's rapid growth in the IoT space. Key Responsibilities: Manage and resolve customer service incidents, acting as the escalation point for critical issues. Monitor, track, and report on service delivery performance, driving improvements in SLAs and more »

that's shaping the future of both business and the planet, this role is the perfect next step in your career. The Role: As Service Delivery Manager, you will be at the heart of ensuring exceptional service delivery for clients. You will lead a technical support … team, driving the resolution of customer service incidents, both software and hardware, while working closely with internal teams to maintain and exceed SLAs. This role blends technical expertise with leadership, providing you with the opportunity to guide a dedicated team and improve service delivery processes. Your efforts … direct impact on enhancing the client experience and supporting the company's rapid growth in the IoT space. Key Responsibilities: ** Manage and resolve customer service incidents, acting as the escalation point for critical issues. ** Monitor, track, and report on service delivery performance, driving improvements in SLAs and more »