1 to 25 of 615 Service Delivery Jobs in the UK

Location: United Kingdom Job Type: Full-Time Department: Service Delivery Manager Reports to: Chief Information Officer About Us: My client specialises in providing comprehensive cybersecurity solutions to help organizations effectively manage their IT risk, maintain security compliance, and safeguard their digital environments. With a focus on frameworks like … help businesses navigate the complexities of risk management and compliance. As we continue to grow, we are looking for a skilled and customer-centric Service Delivery Manager to ensure the seamless delivery of our cybersecurity and risk management services. Role Overview: We are seeking an experienced Service Delivery Manager to oversee the successful delivery of security compliance and IT risk management services for our clients. The ideal candidate will have a strong background in managing security programs, including third-party risk management, incident management, and compliance frameworks such as ISO 27001, NIST, CMMC, SOC more »

Please note this role is permanently based in our Glasgow Office* SThree are pleased to announce we're recruiting for a talented IT Service Delivery Manager to join our team on a permanent basis. The primary purpose of the Service Delivery Manager is to oversee and … coordinate a team of engineers ensuring that all IT service tasks are completed efficiently and within agreed Service Level Agreements (SLAs). This role is pivotal in aligning IT services with the evolving needs and requirements of the business, driving operational excellence, and ensuring high-quality support. The … IT Service Delivery Manager will be responsible for fostering a collaborative and responsive team environment and continuously monitoring performance. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We more »

Purpose of Job The Payments and Current Account Service Owner is a critical, senior role in SMBC EMEA who will be responsible for the effective running of our Payments and Current Account Processes end to end across departments. This will involve: Providing steering, oversight and governance to Payments and … other regions and globally to support SMBC’s strategic goals Background As part of Operational Resilience requirements SMBC EMEA is putting in place Business Service Owners. SMBC Business Service Owners are responsible for the coordination and orchestration of high-performing, resilient and efficient end-to-end EMEA business … services. Working closely with all key stakeholders associated with the provision of business service, and in alignment with Business Service Management Standards, the Service Owner will define and oversee the execution of the service strategy to maximise value to service recipients. As we strive to more »

Role: Service Delivery Team Leader Location: Flexible - Remote The Service Delivery team play a key role in the future of client service delivery at PIB, underpinning the service excellence PIB require for our clients and ensuring accuracy for insurers, clients, and data integrity.The … Service Delivery Team Leader will work as part of the PIB management team to lead a team of remote Service Delivery Handlers providing support and assistance to the Account Handlers with their day-to-day client service and account broking. You will drive the performance … of the Service Delivery Handlers, whilst ensuring staff engagement and delivering solutions to problems. You will be responsible for ensuring outstanding customer service through coaching and developing of the team, while helping to drive continual process improvement. Key Responsibilities Effectively distribute tasks managing constraints to maximise capacity. more »

Head of IT Services- Cardiff Head of IT Services/Head of IT Service Delivery - requires strong experience in heading up an IT team across several areas, including IT service management, IT Service Delivery and IT infrastructure. If you have worked in a professional services … background, this would be a bonus. Ideally, it would help if you came from more of a service management & service delivery background, than IT infrastructure-heavy. The successful candidate will deliver and manage the day-to-day IT operations of the company, be involved in IT strategy … maintain high standards of IT service delivery, service management and safeguard their IT infrastructure. The team that you will oversee is around 15, with a mix of IT service desk & IT infrastructure professionals. Experience Required: Experience in a similar senior IT role i.e. Head of IT more »

to quality business data, and invest in the right technology to enable these processes. Why is this exciting for your career as the ERP Service Delivery Manager? The MBE Programme offers a significant opportunity for technology function colleagues to play a central role in designing, shaping, delivering, and … transformation programme. This initiative's complexity within a FTSE 250 business allows for large-scale problem-solving, group-wide impact assessment, and supporting the delivery of an enablement project to future-proof the business. What will you be doing as the ERP Service Delivery Manager at Greencore … one that you can very much mould into your own! We are looking for you to share your knowledge and experience and lead the delivery of IT Services to meet business needs. What you'll be doing: Oversee the end-to-end delivery of IT services, ensuring alignment more »

enabling people and companies to work smarter, safer, and more efficiently. Role Overview The Manager – within Managed Services is a key role in the delivery of high-quality services and proactive client relationship management within a commercial training environment. Day to day duties typically involve overseeing both the services … for allocated clients as well as working closely with other Manager(s) and Management Director in providing overall service leadership across the Managed Services function. One of the key responsibilities is to make sure that service delivery and service support processes are on track for the … consistent delivery of a high level of client service in an effective and cost-efficient manner. Further key responsibilities are leadership and guidance of the more junior team members as well as developing and maintaining key client relationships with applicable stakeholders. Duties and Responsibilities: Service Management Supporting more »

Service Delivery Manager Location: Stafford Salary: £45,000 Hours: 37.5 Department : Customer Services Job Type : Full time Contract Type: Permanent Join Outserve as a Service Delivery Manager Are you a dynamic leader with a passion for efficiency across a team? Do you recognise how big online … leaders at the cutting edge of Cloud Software integrationsempowering e-commerce brands to not only dream big but deliver bigger. Role Overview As the Service Delivery Manager, you will: Lead a small yet diverse and growing team comprising accountants, consultants, developers, and data analysts to consistently exceed client … expectations in our service delivery. Enhance and optimise systems and processes to support the team in delivering high-quality work, driving efficiency across all operations. Cultivate and maintain robust relationships with both internal and external stakeholders through transparent communication and regular review of project timelines. Implement and refine standard more »

IT Service Delivery Manager £400 per day (Outside IR35) 6-12 Month Contract | 2-3 Days a Week in London | Hybrid Working 83zero is excited to be partnered with a dynamic and innovative organization at the forefront of its industry, renowned for its commitment to delivering exceptional customer … experiences and driving operational excellence through cutting-edge technology. The Role: As the IT Service Delivery Manager, you will oversee and ensure the efficient delivery of IT services. This hands-on role will focus on managing relationships with third-party service providers, driving continuous service improvements, and ensuring operations remain secure, resilient, and value driven. Your Key Responsibilities: · Manage IT service delivery across the organization, ensuring alignment with business needs. · Drive Service Management & Operations, ensuring SLAs are met and performance is optimized. · Oversee third-party Supplier and Vendor Management, building collaborative more »

Service Delivery Manager Hybrid working. Minimum 1 day per week in London, SE1 office. Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both … as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience who can thrive in a rapidly growing, dynamic business with a huge emphasis on … doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. The role As a Service Delivery Manager at UP3, you will play a vital role in supporting our Managed Service Customers. You will be responsible for ensuring more »

Please note this role is permanently based in our Glasgow Office* SThree are pleased to announce we're recruiting for a talented IT Service Delivery Engineer (Support & Helpdesk) to join our dynamic team on a permanent basis. The Service Delivery Engineer is responsible for providing 1st … and concise communication to offer advice and guidance to all stakeholders while upholding a high level of professionalism. A passion for delivering high-quality service is essential. Based primarily at our Glasgow office, this position also requires occasional travel to other SThree offices to provide on site technical support. … 2nd line support for all IT products and services. Proactively take ownership of Technology Support issues specific to assigned sites, as defined by the Service Delivery Manager. Answer inbound calls, live chats, and self-service requests; document, prioritise, assign, track, and respond to incidents and requests promptly. more »

MSSP or Cyber Security Service Delivery Manager - Remote (1-2 x a month in office) - Up to £75k Location:Remote working with 1-2 times a month in the office in London/Buckinghamshire An established Managed Security Services Provider (MSSP) is seeking a skilled Service Delivery Manager (Cyber) to join their team. This role is critical in supporting a major strategic customer by overseeing the delivery of advanced cybersecurity technologies and services, ensuring successful implementation, and driving continuous service improvement. This position involves close collaboration with technical teams to align cybersecurity initiatives with … the customer's strategic goals, maintain effective client relationships, and produce essential project and governance documentation. The successful candidate will also manage service reporting, ensuring performance meets or exceeds customer expectations. The role requires regular visits to both the company's head office in Vauxhall, London, and customer offices more »

What the Hiring Manager says . ICG is seeking a dynamic leader to join our Corporate Technology Services (CTS) team. As the Head of Service Delivery, you will be responsible for shaping a team that can support ICG's continued growth whilst instilling a culture of quality first … service excellence. You will be working in an agile and fast-paced environment, shaping and leading a geographically dispersed team. The ideal candidate will possess a high degree of commercial acumen and be comfortable tightly managing large operational spend and project budgets. Summary of our opportunity ICG are looking … for an experienced service delivery professional to join our team. Primarily based in London, this role has responsibility for the day-to-day leadership and oversight of our primary global outsourced services - IT Service Desk, Facilities Management and Real Estate functions, ensuring the services provided to ICG more »

Position: Service Delivery Manager Location: East London Salary: £40k-50k Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. Founded in 1977, we have a long-standing reputation for delivering ICT excellence and support with a personal touch. … This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service. Role: Responsible for … of skills gaps, creation of skills matrices, development and implementation of training program at both individual and team level, tangible reporting to show a service improvement link between program and individual performance. Service Delivery Management: Act as the primary manager and escalation point for service delivery more »

Service Delivery Manager Permanent Salary: £60,000 - £65,000 Dependent on experience I am working with a longstanding client who are one of the country's leading managed service providers of communications and network service solutions. They take immense pride in their commitment to outstanding client … As a result, they work with companies including global financial institutions, retailers and broadcasting companies. They are now looking for an experienced and committed Service Delivery Manager to play a crucial role with one of their largest and most high profile customers. This is a fantastic opportunity to … join a business with a fantastic reputation for Service Delivery and work with a team who take immense pride in what they do. Due to the fact that this is working with a high profile end customer it is essential that the successful applicant can demonstrate their experience more »

Job Title: IT Practitioner - Service Delivery Location: Barrow. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £45,000 + Dependant on skills and experience What you'll be doing: Ensure Service Design … and Service Acceptance/Transition for the Product Fulfilment function within IM&T Contribute to Service Design and Service Acceptance of large SAP releases/Project deliveries and other tactical project deliveries on a variety of applications Champion Continual Service Improvement and Service Automation Minimise … Service Related Risks Your skills and experiences: Essential: Experience of all aspects of Service Delivery ideally within a large organisation, and ideally experience of SAP, however, service design and acceptance around any other large-scale applications considered Experience of use of industrial strength CMDBs (Config management more »

Service Delivery Manager (SaaS) Hybrid (flexible – no set requirements) Glasgow or Edinburgh Up to £65k + benefits (private healthcare, bonus, extended holidays) Lorien’s client, a fast-growing SaaS company, are currently looking for a Service Delivery Manager to join their dynamic team and help develop … their Service Delivery Function from scratch. This role will be at the beating heart of their organisation, dealing directly with a portfolio of their biggest and most valuable customers, including many well-known financial services companies. The successful candidate will need to fully understand the best practices to … follow, utilising ITL Service Management and utilising their existing experience and technical understanding to converse technically whilst holding commercial awareness. As a founding member of this function, there is an opportunity for career growth as the team expands, offering an exciting prospect for an experienced Service Delivery more »

Job Title: Regional Technical Service Manager Location: Sheffield Salary: Competitive Job type: Full Time, Permanent An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: TNS has an exciting opportunity an individual to join … the TNS providing first class services in the Payments industry. The candidate will be part of a team providing Regional Technical Service Management in the Payments industry. The candidate will collaborate with both the Business and Operations Departments to ensure that Customer Satisfaction operates at optimal levels. They will … ensure effective delivery of customer service/satisfaction by maintaining communications with customers and ensuring performance consistently within Service Levels. They will address customer concerns related to service delivery or support. They will assist with projects, troubleshoot issues, and work with partners and TNS global more »

Service Delivery/Service support person needed by my East London client. Due to a major increase in work load my client is in need of an experienced Service Delivery/Service support person to assist the Head of IT Operations. On the Service Delivery side of things you will need to build and maintain relationships with multiple suppliers and make sure they are keeping to agreed SLA's, on the Service Support side of things you need to have a very analytical and logical mind as you will be called more »

Technical Production Service Delivery Manager (London, UK) We are seeking a full time Technical Production Service Delivery Manager to work onsite at our clients offices in London. Using your skills and experience working within a Managed Service environment you will help deliver success and quality … that you oversee. You will develop and enable your direct reports across EMEA, to in turn develop and enable their own teams to deliver service excellence, playing a significant role in reporting this success through the creation and delivery of regular service review presentations. Being a point … of contact for client Service Owners will be a key part of your role so it is essential that you are able to build good partner relationships. Who We Are A wholly owned subsidiary of System One Services, The Dreamtek Group is a fully integrated production company offering a more »

Service Delivery Manager - Managed Services - Cloud, Secure Networking, Cyber, UC Client Relations/Customer Success - Managed Services/ITIL Location: Remote, with infrequent travel to North West office & client sites Paying circa £50/55k DOE No sponsorship available, UK applicants only. We’re looking for Service Delivery Management Professionals, in the MSP world, who excel in building strong customer relationships, skilled in managing escalations, and is committed to delivering top-tier service through thorough process management and accurate reporting. Key Responsibilities: Build and sustain trusted relationships with customers, understanding their objectives and collaborating … for customer needs. Serve as the main escalation contact, coordinating with internal teams and external partners to ensure effective communication and resolution. Conduct regular Service Reviews to gain insights, maintain customer satisfaction, and build trust through clear, consistent follow-ups. Lead cross-functional teams in resolving escalations efficiently, providing more »

Head of IT Service Delivery We are working with a global organisation looking for an exceptionally talented Head of Technology Service Delivery. This role is about ensuring strategic and operational effectiveness within the organisation with a drive for continuous improvement. Someone to bring a strategic vision for … technology service delivery. This means that 50% of the role is about service delivery, ITIL, etc. And the other 50% is almost a diplomat. Working with IT and business stakeholders, someone who can say no but also find common ground. This role expands the remit of service delivery towards customer success. What we need: Exceptional experience in service delivery, including leading IT teams and implementing ITIL practices Strong business awareness. Someone who is commercially savvy Ideally, experience working in a global or federated organisation Proficiency in ITSM principles and practices ITIL based problem more »

Service Delivery Lead needed for this professional not for profit organisation. Collaborating with teams across the business the role will involve operationally delivering a first-class IT service to the organisation. Responsibilities are broad and include overseeing day-to-day budget administration and planning the delivery of services in line with the organisations goals and customer expectations, developing service strategies, defining service levels, monitoring performance of service delivery and identifying and implementing service improvements. The right person will have a good mix of: Service delivery or operations management more »

We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role, with the potential to go permanent for the right candidate. You would be working Monday to Friday, 37 hours a week, working … 08.30-17.00 Mon/Thur and 08.30-16.30 Friday. Please note: Experience working in a Service Desk Analyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE … UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service more »

Job Title: Service Delivery Manager Location: London Salary: £70,000 - £80,000 We are seeking a skilled Service Delivery Manager (SDM) to oversee all aspects of support services for a specific client campus. As the primary point of contact for the client, the SDM will ensure … outstanding service delivery, foster strong client relationships, and drive continuous improvement. This role also involves maximizing operational efficiency and ensuring financial success for the account. Key Responsibilities: Serve as the primary interface with the client for all operational and financial matters. Take overall responsibility for the financial and … Track and report on SLA achievements, providing detailed insights and recommendations. Ensure appropriate resource levels are maintained, and team members are fully briefed on service delivery requirements. Coordinate internal and client meetings to maintain alignment and address any concerns. Implement and maintain health, safety, and quality assurance policies more »