Customer Service Contracts in the UK excluding London

Customer Service
UK > UK excluding London

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for Customer Service skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Service over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024		 Same period 2023 Same period 2022
Rank 31 35 37
Rank change year-on-year +4 +2 +19
Contract jobs citing Customer Service 1,094 1,243 1,668
As % of all contract jobs advertised in the UK excluding London 5.19% 5.47% 5.46%
As % of the Processes & Methodologies category 6.26% 6.14% 6.11%
Number of daily rates quoted 483 610 889
10th Percentile £135 £122 £128
25th Percentile £175 £155 £153
Median daily rate (50th Percentile) £275 £220 £215
Median % change year-on-year +25.00% +2.33% +7.50%
75th Percentile £472 £450 £395
90th Percentile £575 £581 £538
UK median daily rate £275 £250 £250
% change year-on-year +10.00% - -9.42%
Number of hourly rates quoted 418 354 432
10th Percentile £11.00 - £11.01
25th Percentile £12.30 £9.80 £12.50
Median hourly rate £14.49 £13.66 £14.50
Median % change year-on-year +6.04% -5.79% +7.41%
75th Percentile £16.85 £15.75 £18.56
90th Percentile £21.37 £20.56 £22.25
UK median hourly rate £14.84 £13.66 £15.00
% change year-on-year +8.64% -8.93% +11.11%

All Process and Methodology Skills
UK excluding London

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 17,473 20,238 27,294
As % of all contract IT jobs advertised in the UK excluding London 82.84% 89.10% 89.28%
Number of daily rates quoted 10,285 13,877 19,070
10th Percentile £250 £260 £245
25th Percentile £375 £400 £400
Median daily rate (50th Percentile) £500 £500 £490
Median % change year-on-year - +2.04% +8.89%
75th Percentile £600 £600 £585
90th Percentile £688 £694 £663
UK median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.50%
Number of hourly rates quoted 2,170 1,255 1,342
10th Percentile £12.50 £10.68 £12.48
25th Percentile £15.40 £15.21 £14.25
Median hourly rate £38.12 £35.00 £20.51
Median % change year-on-year +8.91% +70.69% -2.36%
75th Percentile £61.30 £64.25 £47.50
90th Percentile £72.54 £74.92 £63.00
UK median hourly rate £36.50 £35.80 £25.68
% change year-on-year +1.96% +39.41% +11.65%

Customer Service
Job Vacancy Trend in the UK excluding London

Job postings citing Customer Service as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Customer Service in the UK excluding London

Customer Service
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Customer Service in the UK excluding London.

Daily rate trend for Customer Service in the UK excluding London

Customer Service
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Customer Service in the UK excluding London over the 6 months to 9 June 2024.

Daily rate histogram for Customer Service in the UK excluding London

Customer Service
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Customer Service in the UK excluding London.

Hourly rate trend for Customer Service in the UK excluding London

Customer Service
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Customer Service in the UK excluding London over the 6 months to 9 June 2024.

Hourly rate histogram for Customer Service in the UK excluding London

Customer Service
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Service within the UK excluding London region over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
North of England +12 314 £300 +20.00% 654
South East -3 216 £275 +29.41% 586
East of England +1 203 £325 +66.24% 318
North West +24 168 £325 +8.33% 340
Midlands +12 148 £225 -21.74% 452
Yorkshire +5 133 £300 +20.00% 239
Scotland +10 93 £340 +36.00% 134
West Midlands +16 87 £313 -21.88% 255
South West -34 87 £176 -13.94% 352
East Midlands +2 60 £195 -9.30% 197
Northern Ireland +12 17 £140 -30.00% 40
Wales +1 16 £220 +37.50% 64
North East +16 13 £600 +321.05% 83
Customer Service
UK

Customer Service
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (4.66%) Microsoft Exchange
2 36 (3.29%) SharePoint
3 9 (0.82%) Skype for Business
4 4 (0.37%) IBM Notes
5 3 (0.27%) CMS
5 3 (0.27%) IBM HTTP Server
5 3 (0.27%) WebSphere
5 3 (0.27%) WebSphere Application Server
5 3 (0.27%) WebSphere Portal
6 2 (0.18%) Confluence
6 2 (0.18%) Drupal
6 2 (0.18%) Oracle Workflow
6 2 (0.18%) Umbraco
7 1 (0.091%) Blackberry Enterprise Server
7 1 (0.091%) IIS
7 1 (0.091%) OpenEdge
Applications
1 182 (16.64%) Microsoft Office
2 136 (12.43%) Microsoft Excel
3 82 (7.50%) Microsoft PowerPoint
4 8 (0.73%) Spreadsheet
5 6 (0.55%) Chatbot
6 3 (0.27%) MS Visio
7 1 (0.091%) Acrobat
Business Applications
1 13 (1.19%) Dynamics CRM
2 6 (0.55%) NEC Housing
3 5 (0.46%) Actimize
4 4 (0.37%) Remedy ITSM
4 4 (0.37%) SAP S/4HANA
4 4 (0.37%) SAP SD
5 3 (0.27%) Oracle Receivables
6 2 (0.18%) Oracle Cash Management
6 2 (0.18%) Oracle EBS
6 2 (0.18%) Oracle EBS R12
6 2 (0.18%) Oracle Payables
6 2 (0.18%) Primavera
7 1 (0.091%) iTrent
7 1 (0.091%) MFGPRO
7 1 (0.091%) NetSuite
7 1 (0.091%) Sage 50
7 1 (0.091%) Salesforce CRM
7 1 (0.091%) SAP Oil and Gas
7 1 (0.091%) SAP PM
7 1 (0.091%) Sparx Enterprise Architect
Cloud Services
1 209 (19.10%) Microsoft 365
2 76 (6.95%) Azure
3 33 (3.02%) Power Platform
4 30 (2.74%) AWS
5 28 (2.56%) Dynamics 365
6 24 (2.19%) Entra ID
7 16 (1.46%) Power Automate
8 13 (1.19%) OneDrive
9 9 (0.82%) PowerApps
10 7 (0.64%) SaaS
11 5 (0.46%) WhatsApp
12 4 (0.37%) Azure DevOps
12 4 (0.37%) IaaS
13 3 (0.27%) Amazon Bedrock
13 3 (0.27%) Anthropic Claude
13 3 (0.27%) Azure AI
13 3 (0.27%) Cloud Computing
13 3 (0.27%) PaaS
14 2 (0.18%) Google Workspace
14 2 (0.18%) OCI
Communications & Networking
1 59 (5.39%) Wi-Fi
2 51 (4.66%) VPN
3 39 (3.56%) LAN
4 37 (3.38%) Firewall
5 28 (2.56%) TCP/IP
6 26 (2.38%) DNS
6 26 (2.38%) SAN
6 26 (2.38%) Wireless
7 20 (1.83%) DHCP
7 20 (1.83%) WAN
8 16 (1.46%) Internet
9 11 (1.01%) Ethernet
10 9 (0.82%) Skype
10 9 (0.82%) VLAN
11 8 (0.73%) Remote Desktop
12 7 (0.64%) OSPF
12 7 (0.64%) Wireless Security
13 6 (0.55%) Unified Communications
14 5 (0.46%) MPLS
15 4 (0.37%) Broadband
Database & Business Intelligence
1 15 (1.37%) Power BI
2 10 (0.91%) SQL Server
3 7 (0.64%) Oracle Database
4 4 (0.37%) Relational Database
5 3 (0.27%) SQL Server Reporting Services
6 2 (0.18%) Big Data
6 2 (0.18%) Electronic Patient Records
6 2 (0.18%) NonStop SQL
6 2 (0.18%) Oracle Reports
6 2 (0.18%) SQL Server Integration Services
7 1 (0.091%) Azure SQL Data Warehouse
7 1 (0.091%) Data Warehouse
7 1 (0.091%) DTS
7 1 (0.091%) EDMS
7 1 (0.091%) Metadata
7 1 (0.091%) Metadata Repository
7 1 (0.091%) Power Query
7 1 (0.091%) Redash
7 1 (0.091%) Spatial Data
7 1 (0.091%) ThoughtSpot
Development Applications
1 10 (0.91%) JIRA
2 6 (0.55%) Git
3 5 (0.46%) Jenkins
4 3 (0.27%) IBM UrbanCode
5 1 (0.091%) GoogleTest
5 1 (0.091%) Selenium
5 1 (0.091%) TestRail
General
1 567 (51.83%) Social Skills
2 126 (11.52%) Analytical Skills
3 104 (9.51%) Finance
4 95 (8.68%) Public Sector
5 67 (6.12%) Retail
6 54 (4.94%) Organisational Skills
7 43 (3.93%) Telecoms
8 27 (2.47%) Legal
9 23 (2.10%) Marketing
10 22 (2.01%) Manufacturing
11 20 (1.83%) German Language
12 16 (1.46%) Law
13 15 (1.37%) Hungarian Language
14 14 (1.28%) Automotive
14 14 (1.28%) Local Government
15 13 (1.19%) Dutch Language
15 13 (1.19%) Presentation Skills
16 10 (0.91%) Financial Institution
17 8 (0.73%) Electronics
17 8 (0.73%) Lithuanian Language
Job Titles
1 313 (28.61%) Analyst
2 202 (18.46%) Service Analyst
3 185 (16.91%) Service Desk Analyst
4 102 (9.32%) Support Engineer
5 90 (8.23%) IT Support
6 66 (6.03%) Support Analyst
7 65 (5.94%) IT Engineer
8 47 (4.30%) Administrator
9 46 (4.20%) Service Desk Agent
10 38 (3.47%) 1st Line Service Desk Analyst
11 37 (3.38%) 1st Line Support
12 36 (3.29%) Desktop Support
12 36 (3.29%) Developer
13 35 (3.20%) Consultant
13 35 (3.20%) Desktop Engineer
13 35 (3.20%) IT Analyst
14 31 (2.83%) 2nd Line Support
14 31 (2.83%) IT Support Engineer
14 31 (2.83%) Senior
15 30 (2.74%) Customer Service Analyst
Libraries, Frameworks & Software Standards
1 25 (2.29%) Web Services
2 9 (0.82%) CSS
2 9 (0.82%) Middleware
3 8 (0.73%) HTML
4 3 (0.27%) .NET
4 3 (0.27%) AWS CDK
4 3 (0.27%) J2EE
4 3 (0.27%) Lightning Web Components
4 3 (0.27%) Node.js
4 3 (0.27%) React
4 3 (0.27%) Spring
4 3 (0.27%) Spring Boot
5 2 (0.18%) .NET Framework
5 2 (0.18%) ASP.NET Web API
5 2 (0.18%) Entity Framework
5 2 (0.18%) JSON
5 2 (0.18%) Microsoft Enterprise Library
5 2 (0.18%) WCF
5 2 (0.18%) XML
5 2 (0.18%) XMPP
Miscellaneous
1 48 (4.39%) Driving Licence
2 45 (4.11%) Management Information System
3 37 (3.38%) Analytical Mindset
4 26 (2.38%) Self-Motivation
5 19 (1.74%) Data Centre
6 15 (1.37%) iPhone
7 14 (1.28%) Onboarding
8 13 (1.19%) Digital Signage
9 12 (1.10%) iPad
10 11 (1.01%) BYOD
10 11 (1.01%) NHS
11 9 (0.82%) Clustering
12 8 (0.73%) Data Protection Act
12 8 (0.73%) PKI
12 8 (0.73%) Smartphone
13 7 (0.64%) CMDB
13 7 (0.64%) Video Conferencing
14 6 (0.55%) Legacy Systems
15 5 (0.46%) CCTV
15 5 (0.46%) Housing Association
Operating Systems
1 354 (32.36%) Windows
2 186 (17.00%) Windows 10
3 62 (5.67%) Windows 7
4 58 (5.30%) Windows Server
5 37 (3.38%) Linux
6 35 (3.20%) Apple iOS
7 34 (3.11%) Windows Server 2016
8 30 (2.74%) Windows Server 2019
9 24 (2.19%) Mac OS
10 21 (1.92%) Windows Server 2012
11 16 (1.46%) Windows NT
12 13 (1.19%) Android
13 9 (0.82%) Debian
13 9 (0.82%) Ubuntu
14 7 (0.64%) Red Hat Enterprise Linux
14 7 (0.64%) Unix
15 6 (0.55%) Solaris
16 5 (0.46%) Windows Server 2008
17 4 (0.37%) Windows 8
17 4 (0.37%) Windows Server 2003
Processes & Methodologies
1 383 (35.01%) Problem-Solving
2 240 (21.94%) ITIL
3 162 (14.81%) Service Delivery
4 136 (12.43%) Incident Management
5 83 (7.59%) Service Management
6 79 (7.22%) Mathematics
7 77 (7.04%) Agile
8 62 (5.67%) Time Management
9 54 (4.94%) ITSM
10 48 (4.39%) Continuous Improvement
11 47 (4.30%) Break/Fix
11 47 (4.30%) CRM
11 47 (4.30%) Stakeholder Management
12 45 (4.11%) Decision-Making
13 38 (3.47%) Asset Management
14 37 (3.38%) Project Management
15 31 (2.83%) Migration
16 30 (2.74%) Business Intelligence
17 28 (2.56%) Infrastructure Engineering
17 28 (2.56%) Operations Management
Programming Languages
1 29 (2.65%) SQL
2 19 (1.74%) Python
3 16 (1.46%) PowerShell
4 8 (0.73%) Java
4 8 (0.73%) PL/SQL
5 7 (0.64%) C#
5 7 (0.64%) JavaScript
6 4 (0.37%) Bash
6 4 (0.37%) C++
6 4 (0.37%) Perl
7 3 (0.27%) TypeScript
8 2 (0.18%) C
8 2 (0.18%) Shell Script
8 2 (0.18%) VB
9 1 (0.091%) Apex Code
9 1 (0.091%) Data Analysis Expressions
9 1 (0.091%) Fortran
9 1 (0.091%) PHP
9 1 (0.091%) T-SQL
Qualifications
1 217 (19.84%) Security Cleared
2 157 (14.35%) SC Cleared
3 115 (10.51%) Degree
4 69 (6.31%) Microsoft Certification
5 65 (5.94%) A+ Certification
6 56 (5.12%) DV Cleared
7 44 (4.02%) MCSA
8 36 (3.29%) MCP
9 33 (3.02%) Cisco Certification
10 26 (2.38%) CCNA
11 19 (1.74%) MCSE
12 18 (1.65%) Computer Science Degree
13 12 (1.10%) BPSS Clearance
14 9 (0.82%) DBS Check
14 9 (0.82%) Master's Degree
14 9 (0.82%) Network+ Certification
15 8 (0.73%) ITIL Foundation Certificate
16 6 (0.55%) CCNP
16 6 (0.55%) RHCE
17 5 (0.46%) ITIL Certification
Quality Assurance & Compliance
1 145 (13.25%) SLA
2 33 (3.02%) Disclosure Scotland
3 27 (2.47%) QA
4 10 (0.91%) ISO/IEC 27001
5 9 (0.82%) GDPR
6 8 (0.73%) Accessibility
7 4 (0.37%) Data Quality
8 3 (0.27%) ISO/IEC 20000
9 2 (0.18%) ISO 22301
10 1 (0.091%) COBIT
10 1 (0.091%) ISO 9001
10 1 (0.091%) PCI DSS
10 1 (0.091%) PMO
10 1 (0.091%) Transfer of Undertakings (Protection of Employment)
System Software
1 235 (21.48%) Active Directory
2 29 (2.65%) Firmware
2 29 (2.65%) VMware Infrastructure
3 17 (1.55%) Hyper-V
4 8 (0.73%) vSphere
5 7 (0.64%) VMware ESXi
6 6 (0.55%) KVM
7 4 (0.37%) Virtual Desktop
8 3 (0.27%) Terminal Services
9 2 (0.18%) BitLocker
10 1 (0.091%) Docker
10 1 (0.091%) Microsoft App-V
10 1 (0.091%) Virtual Machines
10 1 (0.091%) Virtual Servers
10 1 (0.091%) VMware NSX
10 1 (0.091%) VMware Server
Systems Management
1 102 (9.32%) SCCM
2 36 (3.29%) Microsoft Intune
3 29 (2.65%) WSUS
4 16 (1.46%) Sysprep
5 7 (0.64%) Jamf Pro
5 7 (0.64%) Single Sign-On
6 6 (0.55%) Nessus
7 3 (0.27%) Kubernetes
7 3 (0.27%) vCenter Server
8 2 (0.18%) Microsoft Clustering
8 2 (0.18%) Nagios
8 2 (0.18%) OpenView
8 2 (0.18%) Systems Management Server (SMS)
9 1 (0.091%) Ansible
9 1 (0.091%) IBM BigFix
9 1 (0.091%) Tivoli
9 1 (0.091%) vMotion
9 1 (0.091%) VxRail
9 1 (0.091%) ZABBIX
Vendors
1 437 (39.95%) Microsoft
2 134 (12.25%) ServiceNow
3 67 (6.12%) Citrix
4 44 (4.02%) VMware
5 41 (3.75%) Cisco
6 39 (3.56%) HP
7 27 (2.47%) SAP
8 25 (2.29%) Apple
9 24 (2.19%) Dell
9 24 (2.19%) Oracle
10 16 (1.46%) Red Hat
11 13 (1.19%) Salesforce
12 10 (0.91%) Google
13 6 (0.55%) NEC
13 6 (0.55%) Qualys
14 5 (0.46%) Avaya
14 5 (0.46%) Computacenter
14 5 (0.46%) Fortinet
14 5 (0.46%) Remedy
14 5 (0.46%) Workday
2,456 Customer Service jobs in the UK excluding London