Customer Service Jobs in Berkshire

Customer Service
South East > Berkshire

The following table provides summary statistics for permanent job vacancies advertised in Berkshire with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 37 43 48
Rank change year-on-year +6 +5 -15
Permanent jobs citing Customer Service 195 182 214
As % of all permanent jobs advertised in Berkshire 5.87% 6.20% 5.79%
As % of the Processes & Methodologies category 7.03% 6.51% 6.29%
Number of salaries quoted 167 133 89
10th Percentile £25,500 - £22,900
25th Percentile £26,000 £23,500 £25,750
Median annual salary (50th Percentile) £31,500 £28,000 £28,000
Median % change year-on-year +12.50% - -33.33%
75th Percentile £38,125 £37,500 £33,750
90th Percentile £55,000 £52,500 £54,000
South East median annual salary £30,000 £33,250 £34,000
% change year-on-year -9.77% -2.21% -2.86%

All Process and Methodology Skills
Berkshire

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Berkshire with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 2,774 2,797 3,400
As % of all permanent jobs advertised in Berkshire 83.53% 95.27% 91.92%
Number of salaries quoted 1,805 1,551 2,007
10th Percentile £30,000 £32,000 £32,500
25th Percentile £38,750 £42,500 £45,000
Median annual salary (50th Percentile) £52,550 £60,000 £57,500
Median % change year-on-year -12.42% +4.35% +4.55%
75th Percentile £70,000 £75,000 £72,500
90th Percentile £84,500 £95,000 £81,250
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

Customer Service
Job Vacancy Trend in Berkshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in Berkshire.

Job vacancy trend for Customer Service in Berkshire

Customer Service
Salary Trend in Berkshire

3-month moving average salary quoted in jobs citing Customer Service in Berkshire.

Salary trend for Customer Service in Berkshire

Customer Service
Salary Histogram in Berkshire

Salary distribution for jobs citing Customer Service in Berkshire over the 6 months to 9 June 2024.

Salary histogram for Customer Service in Berkshire

Customer Service
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Berkshire region over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Reading +12 132 £31,500 +21.15% 37
Bracknell +3 14 £30,000 +15.38% 15
Windsor -6 9 £29,000 +15.42% 4
Wokingham - 7 £23,500 - 2
Newbury +16 6 £21,500 -69.29% 3
Maidenhead +6 6 £27,000 -3.57% 8
Slough +15 3 £30,750 -35.94% 13
Customer Service
South East

Customer Service
Co-occurring Skills and Capabilities in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (0.51%) Microsoft Exchange
1 1 (0.51%) SharePoint
Applications
1 54 (27.69%) Microsoft Office
2 7 (3.59%) Microsoft Excel
3 1 (0.51%) Microsoft PowerPoint
Business Applications
1 3 (1.54%) Oracle ERP
Cloud Services
1 47 (24.10%) Microsoft 365
2 20 (10.26%) Azure
3 8 (4.10%) Power Platform
4 3 (1.54%) AWS
5 2 (1.03%) SaaS
6 1 (0.51%) Azure Logic Apps
6 1 (0.51%) Dynamics 365
6 1 (0.51%) IaaS
6 1 (0.51%) PaaS
6 1 (0.51%) Power Automate
6 1 (0.51%) PowerApps
Communications & Networking
1 10 (5.13%) LAN
2 8 (4.10%) Wireless
3 6 (3.08%) DNS
4 5 (2.56%) WAN
5 4 (2.05%) 5G
5 4 (2.05%) DHCP
5 4 (2.05%) VPN
6 3 (1.54%) Broadband
7 2 (1.03%) 4G
7 2 (1.03%) Firewall
7 2 (1.03%) Network Security
7 2 (1.03%) Wi-Fi
7 2 (1.03%) xDSL
8 1 (0.51%) Internet
8 1 (0.51%) LTE
8 1 (0.51%) Radio Access Network
8 1 (0.51%) Remote Desktop
8 1 (0.51%) VoIP
Database & Business Intelligence
1 7 (3.59%) Power BI
2 4 (2.05%) SQL Server
3 3 (1.54%) Data Lake
3 3 (1.54%) DTS
3 3 (1.54%) MySQL
4 2 (1.03%) SQL Server Integration Services
4 2 (1.03%) SQL Server Reporting Services
5 1 (0.51%) Data Mining
Development Applications
1 7 (3.59%) AdminStudio
1 7 (3.59%) InstallShield
1 7 (3.59%) MSI
2 3 (1.54%) JIRA
General
1 111 (56.92%) Social Skills
2 57 (29.23%) Organisational Skills
3 28 (14.36%) Analytical Skills
3 28 (14.36%) Finance
4 12 (6.15%) Legal
5 11 (5.64%) Back Office
6 9 (4.62%) Marketing
7 8 (4.10%) Manufacturing
7 8 (4.10%) Presentation Skills
8 7 (3.59%) Inclusion and Diversity
9 6 (3.08%) Telecoms
10 5 (2.56%) Retail
11 3 (1.54%) Banking
11 3 (1.54%) Documentation Skills
11 3 (1.54%) French Language
11 3 (1.54%) Games
12 2 (1.03%) Billing
12 2 (1.03%) Dutch Language
12 2 (1.03%) Police
12 2 (1.03%) Swedish Language
Job Titles
1 40 (20.51%) IT Support
2 26 (13.33%) Support Technician
3 25 (12.82%) IT Support Technician
3 25 (12.82%) IT Technician
4 22 (11.28%) Consultant
4 22 (11.28%) ICT Consultant
5 18 (9.23%) Support Engineer
6 17 (8.72%) Hardware Engineer
6 17 (8.72%) Technical Engineer
7 16 (8.21%) Analyst
8 14 (7.18%) Senior
9 12 (6.15%) Senior Consultant
10 11 (5.64%) Technical Support
11 9 (4.62%) Desktop Engineer
11 9 (4.62%) Support Specialist
12 8 (4.10%) Field Engineer
13 7 (3.59%) 2nd Line Support
13 7 (3.59%) Applications Packager
13 7 (3.59%) Sales Executive
13 7 (3.59%) SC Cleared Application Packager
Libraries, Frameworks & Software Standards
1 3 (1.54%) Kafka
1 3 (1.54%) Oracle Fusion
2 1 (0.51%) .NET
2 1 (0.51%) .NET Core
Miscellaneous
1 22 (11.28%) Driving Licence
1 22 (11.28%) Self-Motivation
2 7 (3.59%) IoT
2 7 (3.59%) Shadow IT
3 4 (2.05%) Data Centre
3 4 (2.05%) Virtual Team
4 2 (1.03%) Clustering
4 2 (1.03%) Onboarding
4 2 (1.03%) Replication
5 1 (0.51%) e-Learning
5 1 (0.51%) Enterprise Cloud
5 1 (0.51%) Hybrid Cloud
5 1 (0.51%) iPad
5 1 (0.51%) iPhone
Operating Systems
1 50 (25.64%) Windows
2 38 (19.49%) Windows 10
3 24 (12.31%) Windows 7
4 15 (7.69%) Windows Server
5 13 (6.67%) Windows Server 2012
6 12 (6.15%) Windows NT
6 12 (6.15%) Windows Server 2016
6 12 (6.15%) Windows Server 2019
7 4 (2.05%) Linux
8 3 (1.54%) Mac OS
9 1 (0.51%) Android
9 1 (0.51%) Apple iOS
Processes & Methodologies
1 81 (41.54%) Problem-Solving
2 38 (19.49%) ITIL
3 27 (13.85%) Asset Management
3 27 (13.85%) Service Management
4 16 (8.21%) Service Delivery
5 15 (7.69%) Break/Fix
5 15 (7.69%) IT Asset Management
6 13 (6.67%) Release Management
6 13 (6.67%) Software Deployment
7 12 (6.15%) Deployment Automation
7 12 (6.15%) Project Management
8 11 (5.64%) Mathematics
9 10 (5.13%) Decision-Making
9 10 (5.13%) Migration
10 9 (4.62%) Customer Requirements
10 9 (4.62%) User Acceptance Testing
11 8 (4.10%) Continuous Improvement
11 8 (4.10%) ITSM
11 8 (4.10%) Time Management
11 8 (4.10%) Waterfall
Programming Languages
1 11 (5.64%) SQL
2 9 (4.62%) PowerShell
3 8 (4.10%) C#
4 7 (3.59%) VB
5 2 (1.03%) T-SQL
Qualifications
1 57 (29.23%) Security Cleared
2 54 (27.69%) DV Cleared
3 43 (22.05%) SC Cleared
4 26 (13.33%) Microsoft Certification
5 24 (12.31%) A+ Certification
6 23 (11.79%) Degree
7 19 (9.74%) MCP
8 16 (8.21%) DBS Check
9 11 (5.64%) Azure Certification
10 5 (2.56%) Network+ Certification
11 4 (2.05%) ITIL Foundation Certificate
12 3 (1.54%) AWS Certification
12 3 (1.54%) PRINCE2 Certification
13 2 (1.03%) Computer Science Degree
13 2 (1.03%) MCITP
14 1 (0.51%) CCNA
14 1 (0.51%) Cisco Certification
14 1 (0.51%) HNC
14 1 (0.51%) RHCE
Quality Assurance & Compliance
1 30 (15.38%) SLA
2 8 (4.10%) GDPR
3 6 (3.08%) QA
4 5 (2.56%) Data Quality
5 2 (1.03%) PMO
System Software
1 45 (23.08%) Active Directory
2 21 (10.77%) Firmware
3 11 (5.64%) KVM
4 7 (3.59%) Microsoft App-V
4 7 (3.59%) VMware Infrastructure
5 3 (1.54%) Docker
Systems Management
1 40 (20.51%) SCCM
2 22 (11.28%) WSUS
3 12 (6.15%) Sysprep
4 3 (1.54%) Kubernetes
5 2 (1.03%) Microsoft Intune
Vendors
1 99 (50.77%) Microsoft
2 11 (5.64%) HP
2 11 (5.64%) ServiceNow
3 7 (3.59%) Autodesk
3 7 (3.59%) VMware
4 3 (1.54%) Oracle
4 3 (1.54%) Virgin Media
5 2 (1.03%) Cadence
5 2 (1.03%) Cisco
5 2 (1.03%) RedGate
6 1 (0.51%) Bomgar
6 1 (0.51%) Canon
6 1 (0.51%) Databricks
6 1 (0.51%) Dell
6 1 (0.51%) Google
6 1 (0.51%) Sage
6 1 (0.51%) SolarWinds
6 1 (0.51%) WatchGuard