2nd Line Support Technician Jobs in England

Second Line Support Technician
UK > England

The median Second Line Support Technician salary in England is £30,000 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 817 833 1127
Rank change year-on-year +16 +294 -255
Permanent jobs requiring a 2nd Line Support Technician 48 68 62
As % of all permanent jobs advertised in England 0.053% 0.081% 0.044%
As % of the Job Titles category 0.056% 0.089% 0.046%
Number of salaries quoted 33 64 62
10th Percentile £26,250 £25,400 £23,522
25th Percentile £26,750 £28,000 £25,000
Median annual salary (50th Percentile) £30,000 £29,500 £28,500
Median % change year-on-year +1.69% +3.51% +14.00%
75th Percentile £33,000 £32,250 £31,000
90th Percentile £34,150 £33,870 £37,500
UK median annual salary £30,000 £29,000 £28,500
% change year-on-year +3.45% +1.75% +9.62%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 86,182 76,808 135,607
% of permanent jobs with a recognized job title 94.72% 91.28% 96.02%
Number of salaries quoted 63,611 49,955 75,079
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,331 £60,000
Median % change year-on-year -12.98% +0.55% +9.09%
75th Percentile £71,082 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Technician
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Technician in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Technician in England

2nd Line Support Technician
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Technician in England.

Salary trend for 2nd Line Support Technician in England

2nd Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the England region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Midlands - 15 £27,500 - 2
East of England +12 14 £31,000 -4.62% 1
East Midlands - 12 £27,000 -
North of England +29 8 £30,000 +10.67% 1
North West - 6 £31,750 -
South East -23 5 £26,750 -15.08% 2
South West -24 4 £28,500 -12.31%
West Midlands - 3 £30,500 - 2
London +85 2 £31,000 +6.90% 2
Yorkshire +53 2 £27,337 +0.85% 1
2nd Line Support Technician
UK

2nd Line Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 1 June 2024, 2nd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Technician in the job title.

1 34 (70.83%) Microsoft
2 33 (68.75%) Windows
3 26 (54.17%) Microsoft 365
4 25 (52.08%) Active Directory
5 24 (50.00%) Social Skills
6 20 (41.67%) Customer Service
6 20 (41.67%) Windows Server
7 15 (31.25%) Driving Licence
8 14 (29.17%) Problem-Solving
8 14 (29.17%) VMware
9 11 (22.92%) Windows 10
9 11 (22.92%) ITIL
10 9 (18.75%) CRM
10 9 (18.75%) TCP/IP
10 9 (18.75%) Firewall
11 8 (16.67%) DNS
11 8 (16.67%) DHCP
12 7 (14.58%) ITSM
12 7 (14.58%) Agile
13 6 (12.50%) Finance
13 6 (12.50%) SharePoint
13 6 (12.50%) Microsoft Exchange
13 6 (12.50%) Veeam
14 5 (10.42%) Azure
14 5 (10.42%) Wireless
14 5 (10.42%) Publishing
14 5 (10.42%) Software Testing
14 5 (10.42%) Web Development
15 4 (8.33%) Microsoft Office
15 4 (8.33%) SLA

2nd Line Support Technician Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (12.50%) Microsoft Exchange
1 6 (12.50%) SharePoint
2 3 (6.25%) IIS
Applications
1 4 (8.33%) Microsoft Office
Cloud Services
1 26 (54.17%) Microsoft 365
2 5 (10.42%) Azure
3 3 (6.25%) Entra ID
4 2 (4.17%) AWS
5 1 (2.08%) GCP
5 1 (2.08%) OneDrive
5 1 (2.08%) WhatsApp
Communications & Networking
1 9 (18.75%) Firewall
1 9 (18.75%) TCP/IP
2 8 (16.67%) DHCP
2 8 (16.67%) DNS
3 5 (10.42%) Wireless
4 4 (8.33%) Internet
5 3 (6.25%) Wi-Fi
6 2 (4.17%) VoIP
6 2 (4.17%) WAN
7 1 (2.08%) ADSL
7 1 (2.08%) Ethernet
7 1 (2.08%) LAN
7 1 (2.08%) MPLS
7 1 (2.08%) Remote Desktop
7 1 (2.08%) VLAN
7 1 (2.08%) VPN
Database & Business Intelligence
1 3 (6.25%) SQL Server
General
1 24 (50.00%) Social Skills
2 6 (12.50%) Finance
3 5 (10.42%) Publishing
4 3 (6.25%) Analytical Skills
4 3 (6.25%) Public Sector
5 2 (4.17%) Inclusion and Diversity
5 2 (4.17%) Organisational Skills
6 1 (2.08%) Manufacturing
Miscellaneous
1 15 (31.25%) Driving Licence
2 2 (4.17%) Management Information System
3 1 (2.08%) Private Cloud
3 1 (2.08%) Self-Motivation
Operating Systems
1 33 (68.75%) Windows
2 20 (41.67%) Windows Server
3 11 (22.92%) Windows 10
4 1 (2.08%) Windows 7
Processes & Methodologies
1 20 (41.67%) Customer Service
2 14 (29.17%) Problem-Solving
3 11 (22.92%) ITIL
4 9 (18.75%) CRM
5 7 (14.58%) Agile
5 7 (14.58%) ITSM
6 5 (10.42%) Software Testing
6 5 (10.42%) Web Development
7 4 (8.33%) Mentoring
8 3 (6.25%) Server Management
9 2 (4.17%) Continuous Improvement
9 2 (4.17%) ERP
9 2 (4.17%) IT Strategy
9 2 (4.17%) Logistics
9 2 (4.17%) Mobile Device Management
9 2 (4.17%) Software Deployment
9 2 (4.17%) Time Management
10 1 (2.08%) Asset Management
10 1 (2.08%) Biotechnology
10 1 (2.08%) Problem Management
Programming Languages
1 4 (8.33%) PowerShell
Qualifications
1 4 (8.33%) CCNA
1 4 (8.33%) Cisco Certification
2 2 (4.17%) Microsoft Certification
3 1 (2.08%) AWS Certification
3 1 (2.08%) DBS Check
3 1 (2.08%) Degree
3 1 (2.08%) MCP
3 1 (2.08%) MCSE
Quality Assurance & Compliance
1 4 (8.33%) SLA
2 1 (2.08%) Cyber Essentials
2 1 (2.08%) Cyber Essentials PLUS
2 1 (2.08%) GDPR
2 1 (2.08%) ISO/IEC 27001
System Software
1 25 (52.08%) Active Directory
2 4 (8.33%) VMware Infrastructure
3 3 (6.25%) Hyper-V
3 3 (6.25%) VMware ESXi
4 2 (4.17%) Virtual Desktop
Systems Management
1 4 (8.33%) Microsoft Intune
2 3 (6.25%) Microsoft Data Protection Manager
2 3 (6.25%) SCDPM
3 1 (2.08%) Autotask
3 1 (2.08%) FortiGate
3 1 (2.08%) SCCM
Vendors
1 34 (70.83%) Microsoft
2 14 (29.17%) VMware
3 6 (12.50%) Veeam
4 4 (8.33%) Cisco
5 3 (6.25%) Citrix
6 2 (4.17%) ConnectWise
6 2 (4.17%) Draytek
6 2 (4.17%) SAP
6 2 (4.17%) Sophos
7 1 (2.08%) Aruba
7 1 (2.08%) Datto
7 1 (2.08%) HP
7 1 (2.08%) Kaseya
7 1 (2.08%) Ubiquiti
7 1 (2.08%) WatchGuard