ITSM Jobs in the Midlands

IT Service Management (ITSM)
England > Midlands

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 161 144 205
Rank change year-on-year -17 +61 +9
Permanent jobs citing ITSM 183 189 168
As % of all permanent jobs advertised in the Midlands 1.40% 2.21% 1.49%
As % of the Processes & Methodologies category 1.76% 2.29% 1.58%
Number of salaries quoted 134 117 106
10th Percentile £22,500 £31,000 £33,750
25th Percentile £25,750 £33,250 £40,313
Median annual salary (50th Percentile) £52,600 £50,000 £45,000
Median % change year-on-year +5.20% +11.11% +28.58%
75th Percentile £64,844 £63,750 £57,500
90th Percentile £73,375 £77,500 £75,625
England median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

All Process and Methodology Skills
Midlands

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 10,426 8,254 10,635
As % of all permanent jobs advertised in the Midlands 79.81% 96.48% 94.63%
Number of salaries quoted 7,458 4,379 6,963
10th Percentile £26,250 £29,750 £29,000
25th Percentile £35,000 £38,276 £37,500
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +5.82%
75th Percentile £62,374 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in the Midlands

Job postings citing ITSM as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for ITSM in the Midlands

ITSM
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing ITSM in the Midlands.

Salary trend for ITSM in the Midlands

ITSM
Salary Histogram in the Midlands

Salary distribution for jobs citing ITSM in the Midlands over the 6 months to 1 June 2024.

Salary histogram for ITSM in the Midlands

ITSM
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Midlands region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -24 117 £58,250 +10.95% 26
East Midlands -11 64 £25,000 -28.57% 15
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (7.10%) SharePoint
2 10 (5.46%) Confluence
3 4 (2.19%) Microsoft Exchange
4 3 (1.64%) CMS
5 2 (1.09%) SAS
6 1 (0.55%) IIS
Applications
1 26 (14.21%) Microsoft Office
2 4 (2.19%) Microsoft Excel
3 2 (1.09%) Microsoft PowerPoint
Business Applications
1 6 (3.28%) Remedy ITSM
2 2 (1.09%) Dynamics CRM
2 2 (1.09%) Oracle EBS
3 1 (0.55%) NetSuite
Cloud Services
1 55 (30.05%) Microsoft 365
2 33 (18.03%) Azure
3 10 (5.46%) Entra ID
4 7 (3.83%) Dynamics 365
5 5 (2.73%) AWS
5 5 (2.73%) Azure Sentinel
5 5 (2.73%) ChatGPT
6 3 (1.64%) PaaS
6 3 (1.64%) Power Automate
7 2 (1.09%) Azure Cosmos DB
7 2 (1.09%) Azure Monitor
7 2 (1.09%) IaaS
7 2 (1.09%) Power Platform
7 2 (1.09%) SaaS
8 1 (0.55%) Cloud Computing
8 1 (0.55%) GitHub
8 1 (0.55%) GitHub Actions
Communications & Networking
1 24 (13.11%) Firewall
2 8 (4.37%) WAN
3 6 (3.28%) DHCP
3 6 (3.28%) DNS
3 6 (3.28%) VPN
4 5 (2.73%) Network Security
4 5 (2.73%) SD-WAN
4 5 (2.73%) Softphone
4 5 (2.73%) VLAN
5 4 (2.19%) TCP/IP
6 3 (1.64%) LAN
7 2 (1.09%) Wi-Fi
8 1 (0.55%) SAN
Database & Business Intelligence
1 4 (2.19%) SQL Server
2 2 (1.09%) NoSQL
2 2 (1.09%) Power BI
3 1 (0.55%) Redis
3 1 (0.55%) SQL Server Integration Services
3 1 (0.55%) SQL Server Reporting Services
Development Applications
1 10 (5.46%) JIRA
2 1 (0.55%) GitLab
2 1 (0.55%) Postman
General
1 76 (41.53%) Social Skills
2 27 (14.75%) Inclusion and Diversity
3 26 (14.21%) Analytical Skills
4 23 (12.57%) Finance
5 10 (5.46%) Law
6 6 (3.28%) Legal
7 4 (2.19%) Police
7 4 (2.19%) Presentation Skills
8 3 (1.64%) Manufacturing
8 3 (1.64%) Organisational Skills
8 3 (1.64%) Turkish Language
9 2 (1.09%) Documentation Skills
9 2 (1.09%) Public Sector
9 2 (1.09%) Retail
9 2 (1.09%) Telecoms
10 1 (0.55%) Back Office
10 1 (0.55%) Banking
10 1 (0.55%) Marketing
Job Titles
1 27 (14.75%) IT Manager
2 26 (14.21%) IT Support
3 24 (13.11%) Service Manager
4 22 (12.02%) IT Technician
5 20 (10.93%) Support Technician
6 19 (10.38%) 1st Line Support
7 17 (9.29%) IT Support Technician
7 17 (9.29%) Lead
8 15 (8.20%) Network Engineer
9 14 (7.65%) IT Services Manager
10 12 (6.56%) Analyst
10 12 (6.56%) Architect
10 12 (6.56%) Configuration Manager
11 11 (6.01%) Change Manager
11 11 (6.01%) Developer
12 10 (5.46%) IT Change Manager
13 9 (4.92%) ServiceNow Developer
14 8 (4.37%) 2nd Line Support
14 8 (4.37%) ServiceNow Architect
15 7 (3.83%) IT Analyst
Libraries, Frameworks & Software Standards
1 3 (1.64%) CSS
1 3 (1.64%) HTML
1 3 (1.64%) Twitter Bootstrap
2 2 (1.09%) AngularJS
2 2 (1.09%) Web Services
3 1 (0.55%) .NET
3 1 (0.55%) .NET Framework
3 1 (0.55%) Ajax
3 1 (0.55%) ASP.NET
3 1 (0.55%) EDI
3 1 (0.55%) Entity Framework
3 1 (0.55%) jQuery
3 1 (0.55%) Node.js
3 1 (0.55%) REST
3 1 (0.55%) SOAP
3 1 (0.55%) WebdriverIO
Miscellaneous
1 20 (10.93%) Data Centre
1 20 (10.93%) Driving Licence
2 19 (10.38%) CMDB
3 13 (7.10%) Management Information System
4 9 (4.92%) Onboarding
5 6 (3.28%) Product Ownership
6 3 (1.64%) Hybrid Cloud
7 2 (1.09%) Legacy Systems
7 2 (1.09%) Self-Motivation
8 1 (0.55%) Cloud Native
8 1 (0.55%) IoT
8 1 (0.55%) Mobile App
8 1 (0.55%) Wiki
Operating Systems
1 49 (26.78%) Windows
2 26 (14.21%) Windows Server
3 10 (5.46%) Windows 10
4 5 (2.73%) Windows Server 2016
4 5 (2.73%) Windows Server 2019
5 3 (1.64%) Android
5 3 (1.64%) Apple iOS
5 3 (1.64%) Mac OS
6 2 (1.09%) Linux
Processes & Methodologies
1 120 (65.57%) Service Management
2 115 (62.84%) ITIL
3 55 (30.05%) Service Delivery
4 46 (25.14%) Customer Service
5 37 (20.22%) Problem-Solving
6 36 (19.67%) Agile
7 30 (16.39%) Configuration Management
8 28 (15.30%) Continuous Improvement
9 24 (13.11%) Change Management
10 23 (12.57%) Problem Management
11 20 (10.93%) Incident Management
11 20 (10.93%) Project Management
12 19 (10.38%) Cybersecurity
12 19 (10.38%) Mentoring
13 18 (9.84%) Asset Management
13 18 (9.84%) Collaborative Working
13 18 (9.84%) Digital Strategy
14 16 (8.74%) Impact Assessments
14 16 (8.74%) Tech Ops
15 15 (8.20%) Line Management
Programming Languages
1 6 (3.28%) PowerShell
2 4 (2.19%) SQL
3 3 (1.64%) JavaScript
4 2 (1.09%) C
4 2 (1.09%) Python
5 1 (0.55%) C#
5 1 (0.55%) Java
Qualifications
1 32 (17.49%) Degree
2 18 (9.84%) DBS Check
3 16 (8.74%) Security Cleared
4 14 (7.65%) MCP
5 12 (6.56%) ITIL Certification
5 12 (6.56%) SC Cleared
6 5 (2.73%) APMG
6 5 (2.73%) PMI Certification
6 5 (2.73%) PMP
7 4 (2.19%) BPSS Clearance
8 3 (1.64%) Microsoft Certification
9 2 (1.09%) CCNA
9 2 (1.09%) Cisco Certification
9 2 (1.09%) MCSE
10 1 (0.55%) Computer Science Degree
10 1 (0.55%) DV Cleared
10 1 (0.55%) MCSA
10 1 (0.55%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 24 (13.11%) QA
2 23 (12.57%) SLA
3 14 (7.65%) GDPR
4 9 (4.92%) Accessibility
5 6 (3.28%) Data Quality
6 5 (2.73%) Cyber Essentials
6 5 (2.73%) ISO/IEC 20000
7 3 (1.64%) COBIT
7 3 (1.64%) GRC
System Software
1 48 (26.23%) Active Directory
2 5 (2.73%) Hyper-V
3 4 (2.19%) VMware Infrastructure
4 1 (0.55%) Docker
Systems Management
1 10 (5.46%) Microsoft Intune
2 3 (1.64%) Jamf Pro
2 3 (1.64%) OpenView
2 3 (1.64%) Terraform
3 2 (1.09%) Nagios
3 2 (1.09%) SCCM
4 1 (0.55%) Grafana
4 1 (0.55%) Kibana
Vendors
1 74 (40.44%) ServiceNow
2 64 (34.97%) Microsoft
3 11 (6.01%) Cisco
4 8 (4.37%) VMware
5 7 (3.83%) Salesforce
6 6 (3.28%) Google
6 6 (3.28%) Remedy
6 6 (3.28%) SolarWinds
7 5 (2.73%) Avaya
7 5 (2.73%) SonicWALL
7 5 (2.73%) Zscaler
8 4 (2.19%) BMC
8 4 (2.19%) Citrix
8 4 (2.19%) HP
8 4 (2.19%) Oracle
8 4 (2.19%) SAP
9 3 (1.64%) Apple
9 3 (1.64%) Veeam
10 2 (1.09%) Infoblox
11 1 (0.55%) Splunk