1 to 15 of 15 Customer Service Jobs in Coventry

Graduate Customer Support Coordinator Location: Coventry Salary: Competitive Working Hours: Monday to Friday (8:30 AM to 5:00 PM or 9:30 AM to 5:30 PM) with flexible hybrid working up to once a week and early finish every other Friday. Exciting Opportunity for Recent Graduates! We … are looking for an enthusiastic Gradute Customer Support Coordinator to join a renowned organisation within the order management sector. This role is an excellent opportunity for graduates with experience in a customer service office environment, aiming to advance their careers in a dynamic workplace. Key Responsibilities: - Act … as the primary point of contact for customers, managing orders from placement to delivery to ensure a premier customer experience. - Oversee order book reviews and manage late backlogs. - Maintain proactive communication with customers and internal teams using various platforms like OEC ticketing. - Address customer enquiries and resolve delivery more »

Your responsibilities: Customer Relationship: Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors … and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance more »

Standard Life Group Life Assurance Group Income Protection Insurance Private Medical Insurance Worldwide Travel Insurance Purpose of role To offer a premium level of service to both French and UK customers. You will play a pivotal role in a friendly and dynamic Customer Support team. You will be … a driving force to ensure Customer Experience is the central focus and deliver key department and individual KPI's Principle duties & responsibilities Be committed to delivering exceptional customer service to all customers by putting the customer at the heart of everything you do Accurately capture and … via email and social media Provide first line support and advice to customers using the company products Achieve department KPI's targets ensuring the customer service levels we provide are to the correct standard Be responsible for attending the correct level of training and be part of the more »

the job The post holder will be responsible for managing a range of ICT Infrastructure and data networks provided by both internal and external service providers to support the NHSCFA ICT Strategy, including the implementation, management, and on-going support. The role holder will use specialist technical and business … the day-to-day operational activities and relationship between the ICT function and business areas, ensuring a unified approach covering the full lifecycle of service delivery from the initial service design to service decommission. About us We have offices based in Coventry, Newcastle and London and offer … the provision of current ICT Microsoft Azure Public Cloud Infrastructure, Data Storage, Network configuration, Systems, Teams Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices/ITIL processes and other relevant service more »

Service Desk Engineer - Coventry - £35,000 (Hybrid) My client is seeking a Service Desk Engineer (1st/2nd Line Support) to join their team, offering an excellent opportunity for professional growth and development within a Global Business. As a key member of the team, you will be responsible … Private Healthcare Generous company pension Training and development Employee Discounts Christmas Bonus Onsite Parking Key Responsibilities: Provide 1st and 2nd level support for the Customer base, including troubleshooting software, hardware, and business applications. Help with IT Projects & Migrations Assist with new starters, PC builds and Office Set up and … up-to-date CV. Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking more »

are TPS? TPS provides independent garages and body shops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS … financially and in the number of Centres opened nationwide. Job Purpose This role is pivotal as we aim to strengthen our market position, enhance customer engagement, and increase sales growth in this critical area. Market Research & Analysis: Conduct in-depth market research to identify market trends, customer needs … and competitor activities. Analyse sales data and customer feedback to identify opportunities for growth. Share insights and findings with the team to inform strategic decisions. Strategic Planning & Execution: Collaborate with the Volkswagen head office team to develop and implement strategic plans for sales. Monitor progress against targets and adjust more »

is a great opportunity to join a fast-growing team with strong core values on Quality of Health, Work/Work-Life Balance, accountability, service and Integrity. Position : CAE Process Automation - Project Engineer Job ID : QDSL082301 Job Type : Permanent Location : TBC (Within UK) Key Responsibilities Responsible for automating virtual … backlog refinement, retrospective and sprint planning. Present achievements at showcases. Support internal customers of our business where necessary. Support software vendors, universities and engineering service providers when necessary. Support outsourced methods projects as required. Support the training of CAE members. Support familiarisation of CAE members with CAE automation processes. … with utmost quality within agile framework. Dynamic & static attribute targets to be integrated into the product design assessment. Support prototype design freeze activities for customer applications, support customer production/prototype sites & liaise with their engineering team. Develop and deliver new process training material. Undertake any other work more »

this IT Administrator opportunity, we are looking for someone with the following skills and experience: - Excellent communication skills with both internal colleagues & external customers - Customer focussed - Excellent problem solving skills and ability to work under pressure - Hands-on approach - Process driven with the ability to think outside the box … Delivering the highest standards of customer service - The want to learn new skills. - Ability to join teams on-call rota Desirable technical IT skills for the ideal candidate are: - Solid knowledge of Microsoft Operating Systems - Understanding of networking technologies - Exchange or other email systems - Office 365 admin skills more »

Taking a scheduling orders to make deliveries of the company's product Administering the allocation of products, repairs, charging, receipts and despatch Liaising with service engineers, production depots and sales force Ensuring contracts are in place Responding to customer queries and price requests, dealing with and resolving issues … The minimum requirements for a Distribution Coordinator: Strong customer service and administration experience - ideally shipping/distribution experience Great with IT and new systems Confident personality and exceptional communication skills (written and verbal) Able to multi-task efficiently The ideal candidate for Distribution Coordinator: Experience with SAP would more »

/managers may become distressed and are unfamiliar with pay processes or national terms and conditions of pay. * Ensure a strong focus on excellent customer service when answering incoming telephone calls dealing with the enquiry or forwarding to relevant section. To provide general reception service for the more »

The role predominantly involes generating new business and networking the company's product to other business, whilst providing resolutions and a high level of customer service for any issues that occur, offering alternative products and resolutions, upselling if required. My client is looking for experienced account managers who … package on offer. Skills and experience required. A secure Knowledge in IT Security and Infrastructure Sales experiences of 2+ years working within a Managed Service Provider. The candidate must have proactive attitude to lead generation. Maintain a healthy sales pipeline. In return My client is offering a fantastic package more »

E is the leading Mechanical and Electrical recruitment agency in the UK. Our reputation is built on our commitment to excellence and delivering exceptional service to our clients and candidates. We are recruiting for qualified Dual Fuel/Smart Metering Engineers. Typical earnings across the year are between … Required qualifications: - MET1 Rubix M&E are trusted partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Our clients are currently looking for a dedicated, skilled Dual Fuel Engineer to join their growing more »

Service Desk Analyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday … The Role: As a Service Desk Analyst, you will play a pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities … Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant more »

Positions Available 2 Closing Date Friday, 14th June 2024 Start Date Monday, 2nd September 2024 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Problem solving skills Analytical skills Logical Team working Initiative Qualifications 5 GCSEs including English and Maths GCSE or equivalent, grade Grade C … with a unique vision - To be the premier packaging supplier in the UK with a philosophy of employee-ownership. At Kite we believe that “customer satisfaction matters so much more when you own the business”, and so, from the moment Kite Packaging was founded, we established it as an … employee owned business so that every single employee could share in the benefits that come from giving great customer service. Our belief in employee ownership is a key founding principle of Kite Packaging because at the heart of every good long term relationship there has to be a sense more »

miles) are paid on qualifying journeys. Responsibilities and duties: - Be the IT technical support person to your assigned sites - Provide an approachable, friendly service to customers and clients -Resolve, advise and assist the client with IT issues that arise - Carry out the requests and duties as directed by your … starting this role. For more information on DBS checks, please visit: https://(url removed)/government/organisations/disclosure-and-barring-service/about. more »