1 to 25 of 246 Customer Service Jobs in the West Midlands

This is a great opportunity to join the team as a Customer Service Apprentice at Orbital 10. We are looking to become the largest employer of Neurodiverse people in the country. Showing everybody, how it should be done. For this reason, we are currently only taking on students … who are Neurodiverse. Role While working as a customer service apprentice, your day-to-day role will involve the following tasks: Answering customer phone calls with a polite and professional demeanour Raising support tickets and accurately assigning them to the appropriate tier for resolution Serving customers in … our shop, which includes: Understanding customer inquiries and providing accurate answers Recommending the right products based on customer needs Processing customer transactions efficiently Any other task or responsibility in line with the role Training Customer Service Level 2 Practitioner Apprenticeship Standard Weekly off-the-job more »

Job Title: French speaking Customer Service & Onboarding Administrator Location: Lichfield, Office-Based Type: Permanent Salary: Up to £29,000 per annum Our client is a leader, renowned for their exceptional products. Our client's team is passionate about delivering the best experience to their suppliers and franchisees. We … are currently seeking a dedicated French-speaking Customer Service & Onboarding Administrator to join their office in Lichfield. Key Responsibilities: Customer Service: Respond to customer inquiries via phone, email, and in-person, providing prompt and professional assistance. Offer detailed information about our products and services. Resolve … customer issues efficiently, ensuring high levels of satisfaction. Onboarding: Guide new franchisees through the onboarding process, ensuring a smooth and seamless experience. Support potential franchisees from their initial inquiry through the entire onboarding process. Conduct welcome calls and provide necessary training and information to new franchisees. Administration: Maintain accurate more »

Aftersales Service Coordinator Company Overview: Join a leading provider of electronics based in Coventry. We are dedicated to excellence and innovation in providing after-sales services to enhance customer satisfaction and loyalty. Job Summary: We are seeking a proactive and detail-oriented Aftersales Service Coordinator to join … our team. The ideal candidate will be responsible for managing and improving the after-sales process, ensuring high levels of customer satisfaction and efficient resolution of service issues. Key Responsibilities: Customer Interaction : Handle customer inquiries and complaints regarding after-sales service in a timely and … empathetic manner. Process Coordination : Oversee the end-to-end service process from customer contact to issue resolution. Ensure that all service actions are logged and tracked in the system. Documentation Management : Prepare and manage necessary documentation related to customer service actions, including service reports more »

The Head of Technical Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences, lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on … service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects, The Head of Technical Service Assurance will also support with contract management to ensure the more »

FRENCH SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY: 38.5 HOURS PER WEEK £29,000 PER ANNUM People Solutions are hiring a French Speaking Customer Service Advisor to join our prestigious, multi site client based in Norton Canes! The successful applicant will need to speak fluent French as … salary Generous contributory pension scheme Day to Day Duties Manage and respond to incoming calls, emails, and online chats Strive to deliver world class customer service Develop technical and product knowledge Manage customer order portals, pricing updates and export administration Essential Skills Fluency in spoken and written … Nationals who speak French as their first language Assisting French Nationals with the ordering of our client's products Experience in a telephone-based customer service role Excellent communication skills with a calm, composed manner with a positive, ‘will-do' attitude Customer Relationship/customer account more »

Job Title: Field Service Engineer Salary: Up to £40k DOE Job Type: Full Time, Permanent Location: Birmingham , United Kingdom Travel: Candidates will be required to travel to and provide field engineering services between North London and Leeds. Therefore, candidates will ideally need to be based in any one of … Supporting our customers throughout the product journey is central to our approach. Their knowledge, engagement and experience with our products is managed by our Customer Service team and we are now looking to take on an experienced Field Service Engineer to join our growing operations. The Role … Working in the Customer Service team you will provide practical engineering support via implementation and the repair of installations. Excellent customer service skills, along with an engineering background are a minimum requirement for this role, as you engage and communicate with customers directly, resolve product issues more »

A brilliant opportunity to join the team at Brian Currie in the Service department, developing key customer service and business admin skills within the automotive industry. Role Using multiple IT packages, including MS Office Interacting directly with internal and external customers to deliver a service Review … customer satisfaction, using evaluating tools and data Training No college attendance required; training provided in house Apprentice will be working towards Level 2 Customer Service Practitioner Standard qualification Regular meetings with one of our dedicated Skills Coaches, at least every 28 days Functional skills in maths and … set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in. Apprenticeship Standard Customer service specialist (level 3) Training Provider SKILLNET LIMITED Working Week Monday - Friday, shifts, times to be discussed. Expected Duration 18 Months Positions Available more »

estate agencies and offers fantastic training and career development opportunities into software engineering, IT support, project management and testing. We’re looking for outstanding Customer Service people (no prior tech experience required) with brilliant communications skills (verbal & written) and a desire to learn, cross train and build a … career in technology. You’ll require the following skills and experience: 1+ years’ experience in a Customer Service role (e.g. call centre, retail, helpdesk, customer success) Outstanding written and verbal communications skills Experience resolving customer queries by phone, email and chat Strong problem solving and critical more »

Customer Service Engineer - £27k + On-call (OTE £32k) + Benefits Do you thrive in a fast-paced environment, solving technical challenges and providing excellent customer service? We are looking for a Customer Service Engineer to join our growing team. In this role, you … will travel to customer sites to install, maintain, and repair our equipment and systems. You'll also play a key role in pre-sales support, assisting with system design and surveys. Responsibilities: Install, maintain, and repair customer equipment and systems Provide technical support and training to customers Assist more »

Job Title: Planning Coordinator Job Type: Contract Location: Solihull (Hybrid) Salary: Up to £200 per day, Inside IR35 Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of … on the lookout for a Planning Coordinator who is able to support their operations team by tracking and planning of installation as well as service schedules. What the role will entail; Involvement with the procurement and fulfilment of equipment. Coordination for the end-to-end delivery of service … the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear decisions. Interpersonal and communication skills as well as having good more »

Job summary As a member of the team IT Service Centre team, reporting to the Application Support Team Leader, the post holder will provide a responsive, customer focussed service, providing extensive 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Primary focus of … the role will be maintaining customer satisfaction and experience both personally and across the wider team via affective "first line Incident management and Request Fulfilment, within agreed service level agreements and targets. The post holder will provide second line support to all users of NCRS systems and all … other nominated core patient or other non-clinical applications. Main duties of the job Day to day management and monitoring of ITBM Service Centre stack/support queue within agreed Service Level Agreements, including Service Centre Self-Serve Portal logged incidents and requests, updating and/or more »

Customer Service – Desk Operator | Newport | Full Time/Part Time | From £22,000pa + Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels … in customer service to join a well-regarded company. Full training will be given on the specialised taxi booking computer system Benefits: Training Provided Company Pension Free car parking Friendly team of professional staff Potential of management position 28 days holiday Potential progression to management Staff discounts Birthdays … a team of professional drivers and desk operators, you will be responsible for answering the telephone in a polite, friendly and efficient manor, inputting customer's bookings onto the computer and ensuring emails and online bookings are inputted correctly. You will also be responsible for ensuring all bookings are more »

Natural Stone & Porcelain Flooring Industry Sector: Floor & Wall Tiles, Porcelain Tiles, Ceramic Tiles, LVT, Flooring, Carpets, Flooring Tiles, Lime Stone, End Users, Internal Sales, Customer Service, Showroom Sales, Sales Admin, Sales Advisor Location: Solihull Remuneration: £22,000 - £25,000 + bonus, circa £6,000 The role of the … role selling a range of luxury natural stone and porcelain flooring tiles to end users and both the retail and residential sectors Providing excellent customer service when guiding customers through the sales process Maintaining high presentation standards within the showroom Building relationships with customers Administrative responsibilities such as … appointments, arranging deliveries, processing payments, arranging samples to be displayed and chasing sales leads Sending out and following up on quotations and providing aftersales service Updating the internal CRM system with relevant information The ideal applicant will be a Showroom Sales Advisor Natural Stone & Porcelain Flooring with: Must have more »

Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … troubleshooting to ensure we are providing value. On a daily basis you will be using your abilities to combine your technical skills, creativity and customer focus to deliver great solutions to our customers and ensure they get the best out of our technologies and solutions. Plan, design, estimate, develop more »

Job summary As member of the IT Service Centre team, reporting to the IT Application Support Team Leader, the post holder will assist in the provision of responsive, customer focussed service, providing routine 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Working … compliance with the National and local registration policies and procedures. Main duties of the job Under supervision, provide assistance and support within the IT Service Centre Team with a view to supporting an efficient and reliable IT Customer centric service to the Trust, utilising basic customer service skills in order to maximise positive customer experience. As directed provide "routine" first line & second line incident management and Request Fulfilment, via both the helpdesk telephone service and the online Self Service Portal. Have a detailed understanding of the RBAC and PBAC models to more »

Internal Sales Support Objective To provide comprehensive customer service support to the company's customer base, both direct and online customers Overview The role encompasses the management of existing customers, principally the receipt of orders, query and compliant handling, and regular outbound communication in order to grow … sales through upselling and product gap fill. The candidate will be responsible for a mixture of customer accounts, including key accounts that are assigned to you. It is expected that all customer service people will be able to manage all customer accounts when necessary. All customer … inbound (telephone) order capture Outbound calls to customers to follow up offers and range extend Outbound calls in support of marketing activity Preparation of customer quotations Provision of product advice (including product specifications, MSDS sheet, etc) Provision of reports as required by customer (in conjunction with IT department more »

have a passion for digital technology and IT – You’re looking for a role that offers variety along with the opportunity to combine your customer service, problem-solving and technical skills. You’re looking to join a company where your efforts are valued and where you can visibly … Holidays Hybrid Working Eye care vouchers Social events throughout the year Company Sick Pay Scheme Workplace Mental Health Initiative This role would suit a Customer Service Advisor, Customer Service Executive or Desktop Support Agent with experience or an interest in anything tech-related such as IT more »

Join Growing Team as a 1st/2nd Line Support Engineer! 🌟 Are you passionate about technology, customer service, and being part of a dynamic team? We’re thrilled to announce an exciting opportunity with a maturing business, a dedicated Microsoft Partner and Managed Service Provider (MSP) that … and expertise will drive continued success. The Role: As a 1st/2nd Line Support Engineer, you’ll play a pivotal role in their customer-centric approach. Here’s what you’ll be doing: First Line Support : Handle initial customer inquiries, troubleshoot technical issues, and provide timely solutions. … will need proven ticket handing skills/experience. Second Line Support : Dive deeper into complex cases, collaborating with our team to resolve challenges efficiently. Customer Service Excellence : Your soft skills matter! Deliver exceptional customer service, ensuring our clients feel valued and supported. Experience of supporting more »

out of either our Exeter or Ledbury office, with a hybrid working arrangement of 60% office and 40% home working. Responsible for providing exceptional customer service and technical support, the Tier 2 NOC Engineer will respond to customer inquiries, resolve technical issues, and ensure the smooth operation … supporting Layer 2 and Layer 3 services on GPON and XGS PON access networks, Juniper core network, BNG, and firewall infrastructure. Key responsibilities encompass customer support, technical troubleshooting, incident management, and network configuration. Skills & Experience Required Experience: 3+ years in an engineering and/or network support role with … supplier interaction/management. Education: Higher education graduate in IT, networking, computing, electrical/electronic engineering. Customer Service: Previous experience in customer service or technical support, preferably in telecommunications. Technical Aptitude: Strong ability to troubleshoot network connectivity, hardware, and software issues. Communication Skills: Excellent verbal and more »

Graduate Customer Support Coordinator Location: Coventry Salary: Competitive Working Hours: Monday to Friday (8:30 AM to 5:00 PM or 9:30 AM to 5:30 PM) with flexible hybrid working up to once a week and early finish every other Friday. Exciting Opportunity for Recent Graduates! We … are looking for an enthusiastic Gradute Customer Support Coordinator to join a renowned organisation within the order management sector. This role is an excellent opportunity for graduates with experience in a customer service office environment, aiming to advance their careers in a dynamic workplace. Key Responsibilities: - Act … as the primary point of contact for customers, managing orders from placement to delivery to ensure a premier customer experience. - Oversee order book reviews and manage late backlogs. - Maintain proactive communication with customers and internal teams using various platforms like OEC ticketing. - Address customer enquiries and resolve delivery more »

reporting technical faults on behalf of customers, upselling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries. Main Duties - To ensure high standards of customer service, taking … and inputting orders efficiently and accurately. - To have a clear and personable telephone manner. - Take ownership of solving customer issues through proactive customer service. - To promote the sale of LWC Drinks' own brand products. - To retain strong relationships with account managers, helping them in acquiring new business and … the office; confirmation, sorting the post, filing, processing orders etc. - Plan calls and target GAPs in supply using relevant systems. Knowledge and Experience: - Excellent Customer Service Skills. - Use of Microsoft Excel for spreadsheets and records. - Ability to use the Trinity system. - Good teamwork skills. - Good communication and relationship more »

PORTUGUESE SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY : £13.00 PER HOUR People Solutions are looking for a Portuguese speaking Customer Service Advisor for our Client based in Birmingham. The requirement to speak to Portuguese is necessary for this role as you will be speaking to Brazilian Nationals more »

Are you looking to join an award winning organisation that can offer great career progression? Are you passionate about technology and delivering great customer service? Then this could be the role for you. Due to expansion within their team, our client, a highly recognised global brand, is looking … to add to its IT Service Desk Team. You will be the main point of contact for technical support. The Person You will have at least one year of experience providing 1st Line IT Support in a professional service environment You will have gained good exposure to Microsoft … be an excellent communicator who is able to deal with internal stakeholders at a senior level. You will be an individual who provides excellent customer service and can demonstrate this. The Benefits Once trained flexible working is available Excellent Career development and financial support for future development Private more »

The Service Manager UK & Ireland manages a team of Field Service Engineers and Service Support administrators to deliver the highest technical standards and quality in the assistance and support we provide to our customers. Candidates should be located in the Greater Birmingham area . Responsibilities: Team Management … Manage the Service team covering UK & IRELAND region ensuring adequate service coverage based on the installed based density in all regions. Able to assess and report on staff capabilities and performance, following and abiding by Company policies and processes. Manage a team of FSEs working nationally and Service Support staff based in Birmingham, reviewing their annual performance according to the Global Compensation policy and Rewards cycle. Organize workload of Service Engineers and shifts/on duty weekends for chains support, ensuring optimization of resources/time to repair/travel time. Overview quality improvement in FSE more »

Electronics Field Service Engineer, Medical Surgical Systems Basic Salary £36,000 - £38,000 On Target Earnings £43,000 Company Car £5,000 Bonus Lunch Allowance Overtime Healthcare Pension - Employer 10%/Employee 3% Full Product Training The Role - Electronics Field Service Engineer, Medical Surgical Systems Following expansion, they … seek to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service and breakdown repair on a wide range of sophisticated medical systems, utilised within theatres, NHS departments and private healthcare environments Visiting customer sites and providing customers with valuable solutions for … troubleshooting Liaising with a whole host of external customer contacts, including clinicians from within the NHS and a range of private independent healthcare organisations and laboratories Your Background - Electronics Field Service Engineer, Medical Surgical Systems To be considered for this exciting role you must be able to demonstrate more »