1 to 25 of 26 Customer Service Jobs in Warwickshire

Aftersales Service Coordinator Company Overview: Join a leading provider of electronics based in Coventry. We are dedicated to excellence and innovation in providing after-sales services to enhance customer satisfaction and loyalty. Job Summary: We are seeking a proactive and detail-oriented Aftersales Service Coordinator to join … our team. The ideal candidate will be responsible for managing and improving the after-sales process, ensuring high levels of customer satisfaction and efficient resolution of service issues. Key Responsibilities: Customer Interaction : Handle customer inquiries and complaints regarding after-sales service in a timely and … empathetic manner. Process Coordination : Oversee the end-to-end service process from customer contact to issue resolution. Ensure that all service actions are logged and tracked in the system. Documentation Management : Prepare and manage necessary documentation related to customer service actions, including service reports more »

Internal Sales Support Objective To provide comprehensive customer service support to the company's customer base, both direct and online customers Overview The role encompasses the management of existing customers, principally the receipt of orders, query and compliant handling, and regular outbound communication in order to grow … sales through upselling and product gap fill. The candidate will be responsible for a mixture of customer accounts, including key accounts that are assigned to you. It is expected that all customer service people will be able to manage all customer accounts when necessary. All customer … inbound (telephone) order capture Outbound calls to customers to follow up offers and range extend Outbound calls in support of marketing activity Preparation of customer quotations Provision of product advice (including product specifications, MSDS sheet, etc) Provision of reports as required by customer (in conjunction with IT department more »

Join Growing Team as a 1st/2nd Line Support Engineer! 🌟 Are you passionate about technology, customer service, and being part of a dynamic team? We’re thrilled to announce an exciting opportunity with a maturing business, a dedicated Microsoft Partner and Managed Service Provider (MSP) that … and expertise will drive continued success. The Role: As a 1st/2nd Line Support Engineer, you’ll play a pivotal role in their customer-centric approach. Here’s what you’ll be doing: First Line Support : Handle initial customer inquiries, troubleshoot technical issues, and provide timely solutions. … will need proven ticket handing skills/experience. Second Line Support : Dive deeper into complex cases, collaborating with our team to resolve challenges efficiently. Customer Service Excellence : Your soft skills matter! Deliver exceptional customer service, ensuring our clients feel valued and supported. Experience of supporting more »

Role: Training & Quality Supervisor Salary: £25,000-£35,000 Location: Warwick Skills: Training, Coaching, Teaching, Learning, Quality, Customer Service, Insurance, Contact Centre, Agents Our client, a leading general insurer and financial services company who have been serving the community for over 100 years are currently recruiting for a … will be joining an established yet fast growing business, with a team of people who are committed to delivering consistent excellent results across quality, customer service and business growth. You will work within a team of Quality & Training Supervisors supported by the Quality & Training Leader ensuring that you … areas of the business. Responsibilities: Co-ordinate effective and efficient agency training to meet the requirements of the business to enable delivery of outstanding customer service and low risk management. Adherence to key regulatory processes and controls including monthly audit reporting, FCA breach investigations, product training and competence. more »

Ground Drainage, Stormwater Management, Plumbing Contractors, Plumbing Installers, Underfloor Heating M&E Contractors and Plumbing and Heating Merchants, Internal Sales, Sales Support, Sales Executive, Customer Service, Internal Sales Executive Location: Nuneaton Remuneration: £25,000 - £30,000 + Company performance bonus, circa £1,200 Benefits: Pension, Simply Health Plan … UK market) The ideal applicant will be an Internal Sales Plumbing, Heating and Ventilation with: Must have sales office experience; internal sales, sales support, customer service etc. Ideally will have experience within plumbing & heating or HVAC industries Confident with working autonomously & within a small team Not reliant on … Ground Drainage, Stormwater Management, Plumbing Contractors, Plumbing Installers, Underfloor Heating M&E Contractors and Plumbing and Heating Merchants, Internal Sales, Sales Support, Sales Executive, Customer Service, Internal Sales Executive more »

FRENCH SELECTION (FS) Trilingual Customer Support Location: Rugby Salary: up to £31,000 per annum Ref: 2321F To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 2321F Company offers full training and career progression The company: A leading designer … specified SLA - Escalate calls with advanced technical queries to the appropriate team - Arrange for the replacement of faulty hardware to be delivered to the customer - Schedule site visits with the field service team - Provide exceptional customer service The candidate: - Fluent in French and Spanish or German … written and spoken) - Customer service or IT support experience desirable - Problem-solving and excellent communication skills - IT literate and computer savvy - Pro-active, confident and dynamic personality The salary: up to £31,000 per annum French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and more »

Field Service Engineers Required - Immediate Start!! - West Midlands - (Commutable from Birmingham, Coventry, Wolverhampton, Leicester, Rugby & surrounding areas) Competitive Salary rates + O/T + Door to Door Pay + Company Van + Holidays + Pension Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and … specialist vehicles for contract hire . As a Field Service Engineer your role will be to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »

As Head of Product Support You will be responsible for building and leading a high-performing support team, developing and implementing strategies to maximize customer satisfaction, and driving continuous improvement across multi-domain support functions. This is an opportunity to play a critical role in shaping the customer … market leader. Job responsibilities of Head of Product Support include: Product Support Develop and implement a comprehensive support strategy aligned with business goals and customer needs. Oversee the product support process, ensuring timely resolution of user issues and inquiries related to our logistics and transport products. Prioritize and manage … support tickets, coordinating with the support team to ensure efficient and effective problem resolution. Maintain a high level of customer satisfaction by providing excellent support services and addressing user concerns promptly. Service Level Agreements (SLAs) Define and monitor SLAs for application support and key KPIs, ensuring that response more »

be expected to show initiative and have the ability to delegate tasks appropriately and supervise staff in order to effectively and efficiently support clinical service delivery. For more information on this role please see the attached support information. This will give you a better overview of the job role … a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes wellbeing support, including an in-house counselling service, external helpline and more staff networks and support group We're always on the lookout for people who share our passion for improving the … and their clinical teams. Person Specification Qualifications Essential Good General Education (eg. GCSE English and Maths A-C) QCF Business Administration Level 3 QCF Customer Service Level 3 Knowledge and Skills Essential Articulate with excellent communication/customer care skills both written and verbal demonstrating sympathy and more »

Microsoft 365 Document management SecurityHosted telephone systems Use knowledge of products and services to highlight to Operations Manager and Company Director potential opportunities for service improvement with existing and new clients Send out mail merges and mail shots relevant to role and in line with agreed marketing schedule Handle … releases) Attend company/sales meetings Provide progress reports to Manager/Directors as requested. Deal with and direct appropriately incoming enquires Skills Required Customer service, telephone experience, customer-facing experience, or sales experience - preferred An ability to communicate in a professional, friendly way, to listen to more »

As the First Line Support Desk Analyst you will work with your IT colleagues to ensure that a user focused first line I.T. support service is provided accross the organisation. Duties will include raising purchase orders for equipment & services using BPAS purchase requisitioning system, assisting the IT Services team … helping colleagues across BPAS resolve their IT problems. You will also work to answer tickets raised. This is a pro-active role providing great customer service and resolving problems at first point of contact. About us British Pregnancy Advisory Service (BPAS) is the UK's largest independent … Monday to Thursday 08:00 - 16:00 | Friday 08:00 - 14:30 There is also a requirement for 1 in 4 Saturdays - Service Desk cover - 8am to 4pm - paid as Overtime and Time and half 1 in 4 On Call week - Monday Friday 6pm to 9pm, Sat 4pm to more »

operates across Europe, supplying award-winning products to retail partners in 21 countries. They are Europes leading photo printing company. While the UK production, customer service, sales, and marketing teams are based in Warwick, the group headquarters are located in Germany. Whilst our client enjoys creating innovative products … and resolution of IT issues utilising IT team, monitoring software and departmental procedures. Foster a culture of continuous improvement through a proactive, can-do, customer approach to deliver incremental change and enhancement while reducing costs. Oversee the development and modification of code for locally managed system modifications and enhancements. more »

To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and … functionality. Respond to customer service requests for the repair of business equipment and... more »

and virtual desktop solutions (ESXi/vCenter, Horizon, NSX-T, AppVolumes, Dynamic Environment Manager). Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP … commands, ESXi updates/troubleshooting, Windows 10 golden image creation with the usage of clones and templates. Excellent verbal and written communication skills. Strong customer service and professional client facing skills. Strong time management and organizational skills and ability to meet project deadlines. Understanding of networking concepts, LAN more »

ensuring that allotted spaces are effectively policed between departments Candidate: Proven experience in the delivery of facilities management services, across multi-sites in a customer service environment. Experience in the practical application and knowledge of Health and Safety Management, and specifically the management of Asbestos, Fire Safety, Legionella … installations and other plant and mechanical systems. Experience in the management of hard and soft facilities contracts. Experienced in managing a 24/7 service-critical operation. Experienced in responding to a diverse range of customer requirements. ICT competent in the use of Microsoft applications, Autocad, CAFM systems more »

and will work directly with customers to develop parts programs to support operation and maintenance of their equipment. The role will involve support of customer meetings which entails travel within the region. How You'll Make an Impact Provide in-region technical and sales support to Sales Managers. Pursue … and develop sales strategies to win orders. Define parts kits to operators. Support region in identifying new opportunities to sell parts Lead on-site customer conferences, planning maintenance and major parts projects, with support of regional sales team. Define spare parts priorities of regional sales and AGT Services (Customer Order Administrators, Parts Definers, Buyers) Drive internal support from engineering, purchasing, supply chain, and COAs to generate customer parts quotes, technical information, and implement projects. Prepare appropriate project cost, pricing and margin analysis, project and business risk analysis, bid approval documentation. Provide committing quotations (including pricing, lead-times more »

Maintain minimum monthly productivity goals Troubleshoot problems with computer systems, including hardware, software and peripheral equipment Ensure that customers receive the highest level of customer service Communicate issues concerning customer orders to the Help Desk or Team Leader Adhere to safety procedures and guidelines at all times more »

month contract with potential to extend. This role does fall inside IR35. Key skills Office 365 Exchange Windows Operating Systems Active Directory Strong Customer Service skills. DBS check is required. If you are interested in this role and would like to understand more then please click apply. more »

Familiarity providing desktop support Experience working with Windows and Microsoft Products (Office 365 products) Legal sector experience is highly beneficial If you have excellent customer service, communication skills then apply now for more details, salary in the region of £40k for this one. This is an outstanding opportunity more »

CRM/Dynamics 365 system experience (preferable, not essential) Confident user facing skills - ability to support and train Strong analytical skills Excellent communication/customer service skills Benefits A competitive starting salary up to £35,000 Company bonus scheme Comprehensive company benefits package Great exposure to Microsoft Dynamics … range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 market. I am interested in speaking to any Dynamics candidate who is seeking more »

and allocating duties. Full training will be provided. Our Perfect Worker Computer literate - Have excel experience - Good organisational skills - Good attention to detail - Excellent customer service - Interviews will be held immediately Key Information and Benefits Earn from £12.25 per hour - Full training provided - Competitive rates of pay - The more »

productivity within all relative departments. Develop and drive good working relationships with internal and external stakeholders, including all operational departments, suppliers, supply chain management & customer services. Ensuring operational service level agreements are achieved and continuous improvement is driven across all 3 functions. Deliver and maintain daily operation in … line with internal SLA’s and KPI’s Ensuring efficient lines of communication are maintained between team members, operational management, the customer, other internal departments and external suppliers. Implement and maintain effective QC functionality across all departments to deliver maximum performance and overall customer experience. Ensuring all suppliers more »

assembly of the whole unit and how it interacts with other components to be a complete drive unit to not only meet but supersede customer expectations on vehicle performance during the vehicles lifecycle. In support of this you'll resolve issues with component engineering and vehicle attribute teams to … develop designs that meet targets and ensure that all appropriate customer standards are met throughout design maturation. You will also provide input into new feature development and ensure all programme design solutions are met along with ensuring that there is design compatibility between all components. You'll also have … to the Head of electric powertrain, responsibilities will include: Assist and contribute to the generation of targets and verification methods that are driven by Customer, Function Requirements, Failure Modes and Effects Analysis, (FMEA) Provide technical support and assistance across the operational team on topics relating to the integration and more »

technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues … within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous experience in an IT support role. Familiarity with the client more »

with a solid core team of 4. Don’t let me tell you what we’re like, this is what our customers say; “Phenomenal service from NexGen IT. Great to work with, very knowledgeable and no problem too big or small for these guys to resolve! I would certainly … to anyone looking for a new provider” “The NexGen team is easy to approach, is incredibly knowledgeable and very friendly. They provide a great service!” “NexGen IT are a very professional and quality establishment. Their IT knowledge puts you at ease and coupled with the outstanding support our IT … recommended” Customers are at the core of everything we do. We’ve retained the large majority of our customers through a personable, solution led service with impeccable level of customer service. We are proactive, passionate, knowledgeable and always want to be better. We keep up with IT Trends more »