IT Support Jobs in the Midlands

IT Support
England > Midlands

The median IT Support salary in the Midlands is £27,000 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 50 132 148
Rank change year-on-year +82 +16 -34
Permanent jobs requiring an IT Support 528 215 272
As % of all permanent jobs advertised in the Midlands 4.04% 2.51% 2.42%
As % of the Job Titles category 4.27% 2.81% 2.54%
Number of salaries quoted 440 139 232
10th Percentile £21,250 £20,950 £20,500
25th Percentile £24,000 £25,188 £22,500
Median annual salary (50th Percentile) £27,000 £27,500 £25,000
Median % change year-on-year -1.82% +10.00% -1.96%
75th Percentile £33,750 £33,250 £33,000
90th Percentile £37,500 £38,750 £38,675
England median annual salary £29,000 £31,500 £29,500
% change year-on-year -7.94% +6.78% +1.72%

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 12,357 7,658 10,690
% of permanent jobs with a recognized job title 94.60% 89.51% 95.12%
Number of salaries quoted 9,004 4,510 7,073
10th Percentile £26,250 £28,500 £27,650
25th Percentile £34,000 £37,500 £37,000
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +9.89%
75th Percentile £60,250 £67,425 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £52,500 £60,331 £60,000
% change year-on-year -12.98% +0.55% +9.09%

IT Support
Job Vacancy Trend in the Midlands

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for IT Support in the Midlands

IT Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing IT Support in the Midlands.

Salary trend for IT Support in the Midlands

IT Support
Salary Histogram in the Midlands

Salary distribution for jobs citing IT Support in the Midlands over the 6 months to 1 June 2024.

Salary histogram for IT Support in the Midlands

IT Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Midlands region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +64 284 £27,500 - 34
East Midlands +56 234 £26,250 -4.55% 47
IT Support
England

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 1 June 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring IT Support in the job title.

1 255 (48.30%) Windows
2 227 (42.99%) Microsoft
3 220 (41.67%) Microsoft 365
4 202 (38.26%) Active Directory
5 181 (34.28%) Social Skills
6 123 (23.30%) Azure
7 121 (22.92%) Windows Server
8 105 (19.89%) Problem-Solving
9 100 (18.94%) Customer Service
10 88 (16.67%) Entra ID
11 85 (16.10%) Microsoft Office
12 77 (14.58%) Windows 10
13 64 (12.12%) VMware
14 63 (11.93%) Microsoft Exchange
14 63 (11.93%) Driving Licence
15 61 (11.55%) ITIL
15 61 (11.55%) Firewall
16 59 (11.17%) DNS
17 58 (10.98%) DHCP
18 55 (10.42%) SharePoint
19 51 (9.66%) Self-Motivation
20 48 (9.09%) Microsoft Intune
21 47 (8.90%) Hyper-V
22 40 (7.58%) Cybersecurity
23 39 (7.39%) Law
23 39 (7.39%) Microsoft Certification
23 39 (7.39%) VMware Infrastructure
24 34 (6.44%) Continuous Improvement
25 33 (6.25%) Manufacturing
26 30 (5.68%) Time Management

IT Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (11.93%) Microsoft Exchange
2 55 (10.42%) SharePoint
3 16 (3.03%) Skype for Business
4 5 (0.95%) Confluence
5 2 (0.38%) Exchange Server 2010
6 1 (0.19%) Apache
Applications
1 85 (16.10%) Microsoft Office
2 5 (0.95%) Microsoft Excel
3 1 (0.19%) Microsoft PowerPoint
3 1 (0.19%) PrintSoft PReS
Business Applications
1 3 (0.57%) Dynamics CRM
1 3 (0.57%) Dynamics NAV
2 2 (0.38%) Misys Midas
3 1 (0.19%) Sage 300 ERP
Cloud Services
1 220 (41.67%) Microsoft 365
2 123 (23.30%) Azure
3 88 (16.67%) Entra ID
4 10 (1.89%) AWS
5 8 (1.52%) Google Workspace
6 6 (1.14%) Dynamics 365
6 6 (1.14%) OneDrive
7 5 (0.95%) ChatGPT
8 3 (0.57%) WhatsApp
9 2 (0.38%) Amazon S3
9 2 (0.38%) Azure Sentinel
9 2 (0.38%) ClickUp
9 2 (0.38%) Microsoft Purview
9 2 (0.38%) Mimecast
9 2 (0.38%) OpenDNS
9 2 (0.38%) Power Platform
10 1 (0.19%) Cloud Computing
10 1 (0.19%) Miro
10 1 (0.19%) PowerApps
10 1 (0.19%) SaaS
Communications & Networking
1 61 (11.55%) Firewall
2 59 (11.17%) DNS
3 58 (10.98%) DHCP
4 28 (5.30%) LAN
5 24 (4.55%) VoIP
5 24 (4.55%) Wireless
6 23 (4.36%) Wi-Fi
7 21 (3.98%) Internet
8 20 (3.79%) VPN
9 18 (3.41%) TCP/IP
9 18 (3.41%) WAN
10 16 (3.03%) Broadband
10 16 (3.03%) Network Security
10 16 (3.03%) Skype
11 14 (2.65%) VLAN
12 12 (2.27%) SAN
13 8 (1.52%) PBX
14 6 (1.14%) MPLS
14 6 (1.14%) SD-WAN
15 5 (0.95%) Softphone
Database & Business Intelligence
1 11 (2.08%) SQL Server
2 9 (1.70%) Amazon RDS
3 6 (1.14%) PostgreSQL
4 5 (0.95%) MySQL
5 1 (0.19%) Power BI
Development Applications
1 8 (1.52%) JIRA
General
1 181 (34.28%) Social Skills
2 39 (7.39%) Law
3 33 (6.25%) Manufacturing
4 30 (5.68%) Finance
5 28 (5.30%) Legal
6 27 (5.11%) Telecoms
7 16 (3.03%) Analytical Skills
8 11 (2.08%) Organisational Skills
9 10 (1.89%) Local Government
10 9 (1.70%) Advertising
10 9 (1.70%) Retail
11 8 (1.52%) German Language
12 6 (1.14%) Automotive
12 6 (1.14%) French Language
13 4 (0.76%) Inclusion and Diversity
13 4 (0.76%) Marketing
14 3 (0.57%) Multimedia
15 2 (0.38%) Games
15 2 (0.38%) Pharmaceutical
16 1 (0.19%) Front Office
Libraries, Frameworks & Software Standards
1 6 (1.14%) OLE
2 5 (0.95%) HTML
3 2 (0.38%) LAMP
3 2 (0.38%) V-Ray
4 1 (0.19%) CSS
Miscellaneous
1 63 (11.93%) Driving Licence
2 51 (9.66%) Self-Motivation
3 16 (3.03%) Video Conferencing
4 15 (2.84%) Data Centre
5 14 (2.65%) Onboarding
6 11 (2.08%) Fat Client
6 11 (2.08%) Replication
6 11 (2.08%) Thin Client
7 10 (1.89%) CCTV
8 5 (0.95%) EPoS
9 4 (0.76%) Management Information System
10 3 (0.57%) iPad
10 3 (0.57%) Media Streaming
11 2 (0.38%) Mobile App
11 2 (0.38%) PKI
11 2 (0.38%) Team-Oriented Environment
12 1 (0.19%) Analytical Mindset
12 1 (0.19%) Cyber Threat
12 1 (0.19%) IoT
12 1 (0.19%) Operational Technology
Operating Systems
1 255 (48.30%) Windows
2 121 (22.92%) Windows Server
3 77 (14.58%) Windows 10
4 24 (4.55%) Apple iOS
4 24 (4.55%) Linux
5 23 (4.36%) Android
5 23 (4.36%) Windows Server 2019
6 22 (4.17%) Windows Server 2012
7 21 (3.98%) Windows Server 2016
8 16 (3.03%) Mac OS
9 4 (0.76%) CentOS
10 2 (0.38%) Windows 7
11 1 (0.19%) Debian
11 1 (0.19%) Red Hat Enterprise Linux
11 1 (0.19%) Scientific Linux
11 1 (0.19%) Ubuntu
11 1 (0.19%) Windows 8
Processes & Methodologies
1 105 (19.89%) Problem-Solving
2 100 (18.94%) Customer Service
3 61 (11.55%) ITIL
4 40 (7.58%) Cybersecurity
5 34 (6.44%) Continuous Improvement
6 30 (5.68%) Time Management
7 29 (5.49%) Service Delivery
8 26 (4.92%) Agile
8 26 (4.92%) ITSM
9 17 (3.22%) CRM
9 17 (3.22%) Infrastructure Engineering
9 17 (3.22%) Inventory Management
9 17 (3.22%) Mathematics
9 17 (3.22%) Stakeholder Management
10 15 (2.84%) Asset Management
10 15 (2.84%) Service Management
11 14 (2.65%) Logistics
11 14 (2.65%) Project Delivery
12 13 (2.46%) Break/Fix
13 12 (2.27%) Project Planning
Programming Languages
1 21 (3.98%) SQL
2 7 (1.33%) PowerShell
3 4 (0.76%) PHP
4 2 (0.38%) Java
5 1 (0.19%) JavaScript
5 1 (0.19%) Perl
5 1 (0.19%) Python
5 1 (0.19%) VBScript
Qualifications
1 39 (7.39%) Microsoft Certification
2 22 (4.17%) Degree
3 17 (3.22%) A+ Certification
4 11 (2.08%) DBS Check
5 9 (1.70%) Network+ Certification
6 7 (1.33%) MCP
6 7 (1.33%) MCSE
7 6 (1.14%) MCITP
8 4 (0.76%) CCNA
8 4 (0.76%) Cisco Certification
9 1 (0.19%) CISM
9 1 (0.19%) CISSP
9 1 (0.19%) HNC
9 1 (0.19%) HND
9 1 (0.19%) MCSA
9 1 (0.19%) Security Cleared
Quality Assurance & Compliance
1 28 (5.30%) SLA
2 16 (3.03%) Cyber Essentials
3 8 (1.52%) GDPR
4 7 (1.33%) ISO/IEC 27001
5 6 (1.14%) Cyber Essentials PLUS
6 2 (0.38%) Accessibility
6 2 (0.38%) QA
7 1 (0.19%) NIST
7 1 (0.19%) PCI DSS
System Software
1 202 (38.26%) Active Directory
2 47 (8.90%) Hyper-V
3 39 (7.39%) VMware Infrastructure
4 14 (2.65%) Virtual Machines
4 14 (2.65%) VMware ESXi
5 4 (0.76%) vSphere
6 2 (0.38%) BitLocker
6 2 (0.38%) Citrix Hypervisor
6 2 (0.38%) Docker
6 2 (0.38%) pfSense
6 2 (0.38%) Terminal Services
6 2 (0.38%) Virtual Servers
6 2 (0.38%) VMware Workstation
Systems Management
1 48 (9.09%) Microsoft Intune
2 25 (4.73%) SCCM
3 4 (0.76%) AirWatch
4 3 (0.57%) FortiGate
5 2 (0.38%) Backup Exec
5 2 (0.38%) Progress Chef
6 1 (0.19%) WSUS
Vendors
1 227 (42.99%) Microsoft
2 64 (12.12%) VMware
3 29 (5.49%) Veeam
4 27 (5.11%) Cisco
5 14 (2.65%) HP
6 13 (2.46%) Citrix
7 12 (2.27%) Google
8 10 (1.89%) Nimble Storage
9 9 (1.70%) Meraki
10 8 (1.52%) Apple
11 7 (1.33%) SonicWALL
12 6 (1.14%) ESET
12 6 (1.14%) Mitel
12 6 (1.14%) Sage
12 6 (1.14%) Ubiquiti
13 5 (0.95%) ConnectWise
13 5 (0.95%) HubSpot
13 5 (0.95%) Zerto
14 4 (0.76%) Acronis
14 4 (0.76%) Sophos