1st Line Support Jobs in the North of England

First Line Support
England > North of England

The median First Line Support salary in the North of England is £23,000 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 300 362 339
Rank change year-on-year +62 -23 -28
Permanent jobs requiring a 1st Line Support 97 68 125
As % of all permanent jobs advertised in the North of England 0.51% 0.42% 0.68%
As % of the Job Titles category 0.54% 0.47% 0.70%
Number of salaries quoted 89 45 111
10th Percentile £19,500 £20,850 £19,000
25th Percentile £21,000 £21,500 £19,500
Median annual salary (50th Percentile) £23,000 £24,000 £21,630
Median % change year-on-year -4.17% +10.96% -1.68%
75th Percentile £25,250 £27,000 £24,250
90th Percentile £27,000 £28,750 £30,000
England median annual salary £25,000 £25,000 £24,000
% change year-on-year - +4.17% +6.67%

All Permanent IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 17,953 14,401 17,753
% of permanent jobs with a recognized job title 95.20% 89.25% 96.28%
Number of salaries quoted 13,711 7,947 10,940
10th Percentile £27,000 £30,500 £27,750
25th Percentile £36,250 £40,000 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £65,000 £68,750 £65,000
90th Percentile £77,500 £80,627 £80,000
England median annual salary £52,500 £60,331 £60,000
% change year-on-year -12.98% +0.55% +9.09%

1st Line Support
Job Vacancy Trend in the North of England

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for 1st Line Support in the North of England

1st Line Support
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing 1st Line Support in the North of England.

Salary trend for 1st Line Support in the North of England

1st Line Support
Salary Histogram in the North of England

Salary distribution for jobs citing 1st Line Support in the North of England over the 6 months to 1 June 2024.

Salary histogram for 1st Line Support in the North of England

1st Line Support
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the North of England region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West +23 49 £24,000 +2.13% 8
Yorkshire +70 42 £23,000 -4.17% 2
North East -15 6 £22,000 -20.00% 2
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 1 June 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring 1st Line Support in the job title.

1 60 (61.86%) Windows
2 50 (51.55%) Microsoft
3 48 (49.48%) Active Directory
4 45 (46.39%) Social Skills
5 43 (44.33%) Customer Service
6 27 (27.84%) Microsoft 365
7 26 (26.80%) Windows 10
8 25 (25.77%) Microsoft Office
9 20 (20.62%) Problem-Solving
10 17 (17.53%) LAN
11 16 (16.49%) Analytical Skills
12 14 (14.43%) WAN
13 13 (13.40%) TCP/IP
13 13 (13.40%) Management Information System
14 12 (12.37%) SharePoint
14 12 (12.37%) SQL
14 12 (12.37%) Microsoft Excel
15 10 (10.31%) Microsoft Exchange
15 10 (10.31%) Cisco
15 10 (10.31%) HP
15 10 (10.31%) Dell
15 10 (10.31%) NetApp
15 10 (10.31%) Microsoft PowerPoint
15 10 (10.31%) Incident Management
15 10 (10.31%) Data Centre
15 10 (10.31%) Proactive Monitoring
15 10 (10.31%) ServiceNow
15 10 (10.31%) Mimecast
16 9 (9.28%) Entra ID
16 9 (9.28%) Windows Server

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (12.37%) SharePoint
2 10 (10.31%) Microsoft Exchange
3 1 (1.03%) CMS
Applications
1 25 (25.77%) Microsoft Office
2 12 (12.37%) Microsoft Excel
3 10 (10.31%) Microsoft PowerPoint
4 1 (1.03%) Chatbot
Cloud Services
1 27 (27.84%) Microsoft 365
2 10 (10.31%) Mimecast
3 9 (9.28%) Entra ID
4 2 (2.06%) AWS
4 2 (2.06%) Azure
Communications & Networking
1 17 (17.53%) LAN
2 14 (14.43%) WAN
3 13 (13.40%) TCP/IP
4 9 (9.28%) VoIP
5 4 (4.12%) VPN
5 4 (4.12%) Wi-Fi
6 2 (2.06%) DNS
6 2 (2.06%) Firewall
7 1 (1.03%) Intranet
7 1 (1.03%) Remote Desktop
7 1 (1.03%) Wireless
General
1 45 (46.39%) Social Skills
2 16 (16.49%) Analytical Skills
3 6 (6.19%) Retail
4 5 (5.15%) Law
5 4 (4.12%) Finance
5 4 (4.12%) Manufacturing
6 2 (2.06%) Advertising
6 2 (2.06%) Documentation Skills
7 1 (1.03%) Inclusion and Diversity
7 1 (1.03%) Public Sector
7 1 (1.03%) Telecoms
Miscellaneous
1 13 (13.40%) Management Information System
2 10 (10.31%) Data Centre
3 7 (7.22%) Driving Licence
4 3 (3.09%) Private Cloud
4 3 (3.09%) Self-Motivation
5 1 (1.03%) Data Protection Act
5 1 (1.03%) Enterprise Software
5 1 (1.03%) Life Science
Operating Systems
1 60 (61.86%) Windows
2 26 (26.80%) Windows 10
3 9 (9.28%) Windows Server
4 7 (7.22%) Linux
5 4 (4.12%) Debian
6 3 (3.09%) Windows 7
6 3 (3.09%) Windows Server 2008
7 2 (2.06%) Windows 8
Processes & Methodologies
1 43 (44.33%) Customer Service
2 20 (20.62%) Problem-Solving
3 10 (10.31%) Incident Management
3 10 (10.31%) Proactive Monitoring
4 9 (9.28%) Agile
4 9 (9.28%) ITIL
5 8 (8.25%) B2B
6 6 (6.19%) Mathematics
7 5 (5.15%) Business Continuity
7 5 (5.15%) Disaster Recovery
8 4 (4.12%) Continuous Improvement
8 4 (4.12%) Customer Experience
8 4 (4.12%) Mobile Device Management
8 4 (4.12%) Service Delivery
8 4 (4.12%) Software Testing
9 3 (3.09%) Cloud Security
10 2 (2.06%) Disruptive Innovation
10 2 (2.06%) Email Filtering
10 2 (2.06%) Fintech
10 2 (2.06%) IT Strategy
Programming Languages
1 12 (12.37%) SQL
2 4 (4.12%) T-SQL
Qualifications
1 4 (4.12%) DBS Check
2 2 (2.06%) Microsoft Certification
3 1 (1.03%) A+ Certification
3 1 (1.03%) Degree
3 1 (1.03%) MCP
Quality Assurance & Compliance
1 7 (7.22%) SLA
2 2 (2.06%) GDPR
System Software
1 48 (49.48%) Active Directory
2 2 (2.06%) VMware Infrastructure
2 2 (2.06%) VMware Server
2 2 (2.06%) VMware Workstation
Systems Management
1 3 (3.09%) Microsoft Intune
Vendors
1 50 (51.55%) Microsoft
2 10 (10.31%) Cisco
2 10 (10.31%) Dell
2 10 (10.31%) HP
2 10 (10.31%) NetApp
2 10 (10.31%) ServiceNow
3 7 (7.22%) Apple
4 2 (2.06%) CrowdStrike
4 2 (2.06%) Cylance
4 2 (2.06%) Veeam
4 2 (2.06%) VMware