Customer Service Jobs in Oxfordshire

Customer Service
South East > Oxfordshire

The following table provides summary statistics for permanent job vacancies advertised in Oxfordshire with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 25 48 58
Rank change year-on-year +23 +10 -2
Permanent jobs citing Customer Service 122 73 76
As % of all permanent jobs advertised in Oxfordshire 6.67% 5.19% 4.44%
As % of the Processes & Methodologies category 8.40% 5.42% 4.69%
Number of salaries quoted 90 47 34
10th Percentile £22,975 £22,400 £17,000
25th Percentile £24,938 £25,500 £25,125
Median annual salary (50th Percentile) £31,750 £31,000 £31,750
Median % change year-on-year +2.42% -2.36% -9.29%
75th Percentile £38,250 £46,875 £35,625
90th Percentile £48,750 £49,550 £48,750
South East median annual salary £30,000 £33,500 £34,000
% change year-on-year -10.45% -1.47% -2.86%

All Process and Methodology Skills
Oxfordshire

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Oxfordshire with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 1,453 1,347 1,622
As % of all permanent jobs advertised in Oxfordshire 79.49% 95.74% 94.85%
Number of salaries quoted 1,126 737 922
10th Percentile £28,500 £29,750 £31,250
25th Percentile £36,250 £37,500 £40,000
Median annual salary (50th Percentile) £50,000 £54,000 £55,000
Median % change year-on-year -7.41% -1.82% +10.00%
75th Percentile £62,500 £68,000 £74,235
90th Percentile £73,750 £80,000 £92,250
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

Customer Service
Job Vacancy Trend in Oxfordshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in Oxfordshire.

Job vacancy trend for Customer Service in Oxfordshire

Customer Service
Salary Trend in Oxfordshire

3-month moving average salary quoted in jobs citing Customer Service in Oxfordshire.

Salary trend for Customer Service in Oxfordshire

Customer Service
Salary Histogram in Oxfordshire

Salary distribution for jobs citing Customer Service in Oxfordshire over the 6 months to 1 June 2024.

Salary histogram for Customer Service in Oxfordshire

Customer Service
Job Locations in Oxfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Oxfordshire region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Oxford -18 35 £37,500 +17.19% 19
Abingdon +59 13 £31,500 +31.25% 5
Witney - 13 £23,500 - 5
Bicester -7 9 £32,500 -23.53% 2
Wallingford -8 8 £36,500 +30.36% 2
Faringdon - 6 £25,000 - 1
Carterton - 5 £26,500 -
Thame +1 3 £22,500 -2.17%
Banbury -12 3 £60,000 +93.55% 1
Woodstock - 3 £25,500 -
Kidlington - 1 £42,500 - 1
Customer Service
South East

Customer Service
Co-occurring Skills and Capabilities in Oxfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.46%) Confluence
1 3 (2.46%) Microsoft Exchange
1 3 (2.46%) SharePoint
Applications
1 18 (14.75%) Microsoft Office
2 17 (13.93%) Microsoft Excel
Business Applications
1 8 (6.56%) Salesforce CRM
2 4 (3.28%) Oracle Receivables
Cloud Services
1 46 (37.70%) Microsoft 365
2 16 (13.11%) Azure
3 13 (10.66%) WhatsApp
4 9 (7.38%) Entra ID
5 8 (6.56%) SaaS
6 5 (4.10%) AWS
7 3 (2.46%) Cloud Computing
8 2 (1.64%) Amazon CloudWatch
8 2 (1.64%) Amazon ECS
8 2 (1.64%) Amazon S3
8 2 (1.64%) Amazon SQS
8 2 (1.64%) Google Docs
8 2 (1.64%) Google Drive
8 2 (1.64%) OneDrive
Communications & Networking
1 9 (7.38%) DNS
2 6 (4.92%) TCP/IP
3 5 (4.10%) DHCP
3 5 (4.10%) Firewall
3 5 (4.10%) VoIP
4 4 (3.28%) Wi-Fi
5 2 (1.64%) Internet
5 2 (1.64%) LAN
5 2 (1.64%) Remote Desktop
5 2 (1.64%) WAN
6 1 (0.82%) Cisco IOS
Database & Business Intelligence
1 2 (1.64%) Amazon RDS
1 2 (1.64%) NoSQL
Development Applications
1 4 (3.28%) PowerBuilder
2 3 (2.46%) JIRA
3 2 (1.64%) Bitbucket
3 2 (1.64%) GitLab
General
1 34 (27.87%) Social Skills
2 20 (16.39%) Analytical Skills
3 11 (9.02%) Pharmaceutical
4 10 (8.20%) Finance
5 9 (7.38%) Inclusion and Diversity
6 8 (6.56%) Legal
6 8 (6.56%) Military
6 8 (6.56%) Presentation Skills
6 8 (6.56%) Retail
7 5 (4.10%) Games
7 5 (4.10%) Marketing
7 5 (4.10%) Telecoms
8 3 (2.46%) Aerospace
8 3 (2.46%) Organisational Skills
9 2 (1.64%) Public Sector
9 2 (1.64%) Publishing
10 1 (0.82%) Manufacturing
Job Titles
1 42 (34.43%) IT Support
2 25 (20.49%) IT Technician
3 24 (19.67%) Analyst
4 21 (17.21%) Support Technician
5 19 (15.57%) IT Support Technician
6 15 (12.30%) IT Analyst
7 14 (11.48%) 1st Line Support
7 14 (11.48%) IT Support Analyst
7 14 (11.48%) Support Analyst
8 12 (9.84%) Senior
9 10 (8.20%) Technical Support
10 9 (7.38%) Senior Analyst
11 8 (6.56%) 1st Line Support Technician
11 8 (6.56%) Graduate
12 6 (4.92%) Consultant
12 6 (4.92%) Systems Manager
12 6 (4.92%) Technical Consultant
13 5 (4.10%) Business Development Executive
13 5 (4.10%) Support Engineer
14 4 (3.28%) Support Consultant
Libraries, Frameworks & Software Standards
1 12 (9.84%) XML
2 8 (6.56%) CSS
2 8 (6.56%) HTML
2 8 (6.56%) JSON
3 6 (4.92%) .NET
4 4 (3.28%) Web Services
5 2 (1.64%) RESTful
5 2 (1.64%) Software Packaging
Miscellaneous
1 14 (11.48%) Onboarding
2 7 (5.74%) Biopharmaceutical
2 7 (5.74%) Self-Motivation
3 6 (4.92%) Driving Licence
4 5 (4.10%) Smartphone
5 4 (3.28%) Life Science
6 3 (2.46%) Data Centre
6 3 (2.46%) Social Media
7 2 (1.64%) Cloud Native
7 2 (1.64%) Cyber Threat
7 2 (1.64%) FMCG
7 2 (1.64%) Greenfield Project
8 1 (0.82%) Management Information System
8 1 (0.82%) Product Ownership
8 1 (0.82%) Video Conferencing
Operating Systems
1 29 (23.77%) Windows
2 15 (12.30%) Windows Server
3 5 (4.10%) Windows 10
4 3 (2.46%) Linux
5 2 (1.64%) Android
5 2 (1.64%) Mac OS
6 1 (0.82%) Apple iOS
6 1 (0.82%) Windows Server 2012
6 1 (0.82%) Windows Server 2016
6 1 (0.82%) Windows Server 2019
Processes & Methodologies
1 43 (35.25%) Problem-Solving
2 17 (13.93%) ITIL
3 16 (13.11%) Service Delivery
4 15 (12.30%) Project Management
5 13 (10.66%) CRM
6 12 (9.84%) Creative Thinking
6 12 (9.84%) Mentoring
6 12 (9.84%) Service Management
7 11 (9.02%) Continuous Improvement
7 11 (9.02%) ITSM
8 10 (8.20%) Process Improvement
8 10 (8.20%) Requirements Gathering
9 9 (7.38%) Customer Experience
9 9 (7.38%) Data Analysis
9 9 (7.38%) Validation
10 8 (6.56%) Contingency Planning
10 8 (6.56%) ERP
10 8 (6.56%) Logistics
10 8 (6.56%) Performance Metrics
11 7 (5.74%) Cybersecurity
Programming Languages
1 15 (12.30%) SQL
2 6 (4.92%) C#
3 4 (3.28%) PL/SQL
3 4 (3.28%) VB.NET
4 2 (1.64%) Java
4 2 (1.64%) JavaScript
4 2 (1.64%) PowerShell
4 2 (1.64%) Python
Qualifications
1 31 (25.41%) Degree
2 8 (6.56%) ITIL Foundation Certificate
3 5 (4.10%) MCP
4 4 (3.28%) DBS Check
4 4 (3.28%) Security Cleared
5 3 (2.46%) SC Cleared
6 1 (0.82%) HNC
6 1 (0.82%) MCITP
6 1 (0.82%) Microsoft Certification
Quality Assurance & Compliance
1 12 (9.84%) SLA
2 8 (6.56%) QA
3 7 (5.74%) Sarbanes-Oxley
4 2 (1.64%) GDPR
System Software
1 21 (17.21%) Active Directory
2 2 (1.64%) Hyper-V
Systems Management
1 12 (9.84%) Microsoft Intune
2 4 (3.28%) SCCM
3 3 (2.46%) Ansible
3 3 (2.46%) Terraform
4 2 (1.64%) Kubernetes
Vendors
1 52 (42.62%) Microsoft
2 10 (8.20%) Google
3 8 (6.56%) Salesforce
4 5 (4.10%) Datto
4 5 (4.10%) Sophos
4 5 (4.10%) WatchGuard
5 4 (3.28%) Oracle
6 1 (0.82%) Apple
6 1 (0.82%) Cisco
6 1 (0.82%) VMware