Help Desk Support Engineer Jobs

Help Desk Support Engineer
UK

The median Help Desk Support Engineer salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 893 940 1255
Rank change year-on-year +47 +315 -327
Permanent jobs requiring a Help Desk Support Engineer 14 7 6
As % of all permanent jobs advertised in the UK 0.013% 0.007% 0.004%
As % of the Job Titles category 0.014% 0.008% 0.004%
Number of salaries quoted 13 6 6
10th Percentile - £21,750 £22,125
25th Percentile £29,750 £23,875 £24,813
Median annual salary (50th Percentile) £35,000 £26,000 £29,000
Median % change year-on-year +34.62% -10.34% +2.65%
75th Percentile £51,250 £29,000 £35,063
90th Percentile £66,250 £41,000 £35,500
UK excluding London median annual salary £35,000 £25,000 £23,250
% change year-on-year +40.00% +7.53% -7.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,552 86,380 162,088
% of permanent jobs with a recognized job title 94.85% 91.27% 96.05%
Number of salaries quoted 70,786 55,655 84,889
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,625
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,244
% change year-on-year -6.54% +6.48% +5.78%

Help Desk Support Engineer
Job Vacancy Trend

Job postings that featured Help Desk Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Help Desk Support Engineer in the UK

Help Desk Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Help Desk Support Engineer.

Salary trend for Help Desk Support Engineer in the UK

Help Desk Support Engineer
Salary Histogram

Salary distribution for jobs citing Help Desk Support Engineer over the 6 months to 1 June 2024.

Salary histogram for Help Desk Support Engineer in the UK

Help Desk Support Engineer
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Engineer within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +43 14 £35,000 +34.62% 4
UK excluding London -22 14 £35,000 +40.00% 3
South East - 9 £34,000 - 2
North of England +35 3 £146,250 -
North West -3 2 £250,000 -
Midlands -13 2 £35,000 +55.56%
West Midlands - 2 £35,000 -
Work from Home +44 1 £250,000 +549.35%
North East - 1 £42,500 -

Help Desk Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 June 2024, Help Desk Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Help Desk Support Engineer in the job title.

1 8 (57.14%) Windows
2 7 (50.00%) Active Directory
2 7 (50.00%) AWS
3 6 (42.86%) Apple iOS
3 6 (42.86%) Microsoft 365
3 6 (42.86%) Entra ID
3 6 (42.86%) Windows 10
3 6 (42.86%) Azure
3 6 (42.86%) Android
3 6 (42.86%) SharePoint
3 6 (42.86%) Microsoft Exchange
3 6 (42.86%) Infrastructure Engineering
4 3 (21.43%) Social Skills
4 3 (21.43%) Customer Service
4 3 (21.43%) Problem-Solving
4 3 (21.43%) Microsoft
4 3 (21.43%) Microsoft Office
5 2 (14.29%) Linux
5 2 (14.29%) Siemens
5 2 (14.29%) HNC
5 2 (14.29%) Aerospace
5 2 (14.29%) GPFS
5 2 (14.29%) Analytical Skills
5 2 (14.29%) Windows Server
5 2 (14.29%) Dynamics 365
6 1 (7.14%) Threat Intelligence
6 1 (7.14%) Break/Fix
6 1 (7.14%) Cyber Threat Intelligence
6 1 (7.14%) Full Stack Development
6 1 (7.14%) Cybersecurity

Help Desk Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (42.86%) Microsoft Exchange
1 6 (42.86%) SharePoint
Applications
1 3 (21.43%) Microsoft Office
Cloud Services
1 7 (50.00%) AWS
2 6 (42.86%) Azure
2 6 (42.86%) Entra ID
2 6 (42.86%) Microsoft 365
3 2 (14.29%) Dynamics 365
Communications & Networking
1 1 (7.14%) Firewall
1 1 (7.14%) Remote Desktop
1 1 (7.14%) TCP/IP
1 1 (7.14%) VPN
General
1 3 (21.43%) Social Skills
2 2 (14.29%) Aerospace
2 2 (14.29%) Analytical Skills
3 1 (7.14%) Finance
3 1 (7.14%) Law
Libraries, Frameworks & Software Standards
1 1 (7.14%) .NET
1 1 (7.14%) CSS
1 1 (7.14%) HTML
Operating Systems
1 8 (57.14%) Windows
2 6 (42.86%) Android
2 6 (42.86%) Apple iOS
2 6 (42.86%) Windows 10
3 2 (14.29%) Linux
3 2 (14.29%) Windows Server
4 1 (7.14%) Windows 7
Processes & Methodologies
1 6 (42.86%) Infrastructure Engineering
2 3 (21.43%) Customer Service
2 3 (21.43%) Problem-Solving
3 1 (7.14%) Break/Fix
3 1 (7.14%) Cyber Threat Intelligence
3 1 (7.14%) Cybersecurity
3 1 (7.14%) Full Stack Development
3 1 (7.14%) Network Monitoring
3 1 (7.14%) Service Delivery
3 1 (7.14%) Threat Intelligence
Programming Languages
1 1 (7.14%) C#
1 1 (7.14%) SQL
1 1 (7.14%) T-SQL
Qualifications
1 2 (14.29%) HNC
2 1 (7.14%) DV Cleared
2 1 (7.14%) Security Cleared
Quality Assurance & Compliance
1 1 (7.14%) SLA
System Software
1 7 (50.00%) Active Directory
2 2 (14.29%) GPFS
3 1 (7.14%) Hyper-V
3 1 (7.14%) VMware Infrastructure
Vendors
1 3 (21.43%) Microsoft
2 2 (14.29%) Siemens
3 1 (7.14%) Apple
3 1 (7.14%) CheckPoint
3 1 (7.14%) VMware