Help Desk Team Lead Jobs

Help Desk Team Lead
UK

The median Help Desk Team Lead salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 891 946 1259
Rank change year-on-year +55 +313 -337
Permanent jobs requiring a Help Desk Team Lead 16 1 2
As % of all permanent jobs advertised in the UK 0.015% 0.001% 0.001%
As % of the Job Titles category 0.016% 0.001% 0.001%
Number of salaries quoted 16 1 2
10th Percentile £31,250 - £27,750
25th Percentile £32,188 £36,250 £30,000
Median annual salary (50th Percentile) £35,000 £37,500 £35,000
Median % change year-on-year -6.67% +7.14% -20.00%
75th Percentile £38,188 £38,750 £40,000
90th Percentile £45,000 - £42,250
UK excluding London median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% +12.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,552 86,380 162,088
% of permanent jobs with a recognized job title 94.85% 91.27% 96.05%
Number of salaries quoted 70,786 55,655 84,889
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,625
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,244
% change year-on-year -6.54% +6.48% +5.78%

Help Desk Team Lead
Job Vacancy Trend

Job postings that featured Help Desk Team Lead in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Help Desk Team Lead in the UK

Help Desk Team Lead
Salary Trend

3-month moving average salary quoted in jobs citing Help Desk Team Lead.

Salary trend for Help Desk Team Lead in the UK

Help Desk Team Lead
Salary Histogram

Salary distribution for jobs citing Help Desk Team Lead over the 6 months to 1 June 2024.

Salary histogram for Help Desk Team Lead in the UK

Help Desk Team Lead
Top 8 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Team Lead within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +51 16 £35,000 -6.67% 6
UK excluding London -20 13 £35,000 -6.67% 6
North of England - 10 £35,000 - 3
North West - 8 £35,000 - 1
Work from Home - 4 £45,000 - 3
East of England - 3 £45,000 -
London - 3 £35,000 - 1
North East - 2 £35,000 -

Help Desk Team Lead Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 June 2024, Help Desk Team Lead job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Help Desk Team Lead in the job title.

1 9 (56.25%) Microsoft 365
1 9 (56.25%) SLA
1 9 (56.25%) Microsoft
2 8 (50.00%) Windows
3 6 (37.50%) Windows Server
3 6 (37.50%) Social Skills
4 5 (31.25%) Windows 10
4 5 (31.25%) Problem-Solving
4 5 (31.25%) Customer Service
4 5 (31.25%) Microsoft Office
4 5 (31.25%) Active Directory
4 5 (31.25%) Azure
5 4 (25.00%) Mentoring
6 3 (18.75%) Organisational Skills
6 3 (18.75%) Time Management
6 3 (18.75%) PowerShell
6 3 (18.75%) Firewall
6 3 (18.75%) Telecoms
6 3 (18.75%) Finance
6 3 (18.75%) Microsoft Certification
6 3 (18.75%) ITIL
7 2 (12.50%) Internet
7 2 (12.50%) Android
7 2 (12.50%) Incident Management
7 2 (12.50%) Coaching
7 2 (12.50%) Apple iOS
7 2 (12.50%) Customer Requirements
8 1 (6.25%) Collaborative Working
8 1 (6.25%) Continuous Improvement
8 1 (6.25%) Security Operations

Help Desk Team Lead Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.25%) Microsoft Exchange
1 1 (6.25%) SharePoint
Applications
1 5 (31.25%) Microsoft Office
Cloud Services
1 9 (56.25%) Microsoft 365
2 5 (31.25%) Azure
3 1 (6.25%) Entra ID
Communications & Networking
1 3 (18.75%) Firewall
2 2 (12.50%) Internet
3 1 (6.25%) Network Security
General
1 6 (37.50%) Social Skills
2 3 (18.75%) Finance
2 3 (18.75%) Organisational Skills
2 3 (18.75%) Telecoms
3 1 (6.25%) Inclusion and Diversity
3 1 (6.25%) Law
3 1 (6.25%) Manufacturing
Miscellaneous
1 1 (6.25%) Public Cloud
1 1 (6.25%) Security Operations Centre
Operating Systems
1 8 (50.00%) Windows
2 6 (37.50%) Windows Server
3 5 (31.25%) Windows 10
4 2 (12.50%) Android
4 2 (12.50%) Apple iOS
Processes & Methodologies
1 5 (31.25%) Customer Service
1 5 (31.25%) Problem-Solving
2 4 (25.00%) Mentoring
3 3 (18.75%) ITIL
3 3 (18.75%) Time Management
4 2 (12.50%) Coaching
4 2 (12.50%) Customer Requirements
4 2 (12.50%) Incident Management
5 1 (6.25%) Collaborative Working
5 1 (6.25%) Computer Science
5 1 (6.25%) Conflict Resolution
5 1 (6.25%) Continuous Improvement
5 1 (6.25%) Customer Experience
5 1 (6.25%) Cybersecurity
5 1 (6.25%) Escalation Management
5 1 (6.25%) Line Management
5 1 (6.25%) Major Incident Management
5 1 (6.25%) Network Monitoring
5 1 (6.25%) Project Delivery
5 1 (6.25%) Security Operations
Programming Languages
1 3 (18.75%) PowerShell
Qualifications
1 3 (18.75%) Microsoft Certification
2 1 (6.25%) Degree
2 1 (6.25%) ITIL Certification
Quality Assurance & Compliance
1 9 (56.25%) SLA
System Software
1 5 (31.25%) Active Directory
Vendors
1 9 (56.25%) Microsoft
2 1 (6.25%) Cisco