Service Desk Engineer Jobs

Service Desk Engineer
UK

The median Service Desk Engineer salary in the UK is £31,500 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 798 826 1111
Rank change year-on-year +28 +285 -311
Permanent jobs requiring a Service Desk Engineer 109 121 150
As % of all permanent jobs advertised in the UK 0.10% 0.13% 0.089%
As % of the Job Titles category 0.11% 0.14% 0.093%
Number of salaries quoted 102 118 134
10th Percentile £23,500 £23,350 £21,250
25th Percentile £25,625 £26,250 £24,000
Median annual salary (50th Percentile) £31,500 £27,750 £29,000
Median % change year-on-year +13.51% -4.31% +16.00%
75th Percentile £36,500 £35,000 £35,000
90th Percentile £38,000 £37,025 £43,750
UK excluding London median annual salary £31,500 £27,500 £26,500
% change year-on-year +14.55% +3.77% +8.16%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,552 86,380 162,088
% of permanent jobs with a recognized job title 94.85% 91.27% 96.05%
Number of salaries quoted 70,786 55,655 84,889
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,625
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,244
% change year-on-year -6.54% +6.48% +5.78%

Service Desk Engineer
Job Vacancy Trend

Job postings that featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Engineer in the UK

Service Desk Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Engineer.

Salary trend for Service Desk Engineer in the UK

Service Desk Engineer
Salary Histogram

Salary distribution for jobs citing Service Desk Engineer over the 6 months to 1 June 2024.

Salary histogram for Service Desk Engineer in the UK

Service Desk Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -42 95 £31,500 +14.55% 45
England +22 94 £30,000 +9.09% 53
Midlands -8 20 £24,000 -12.73% 11
Work from Home +46 19 £32,500 +8.33% 23
South East -23 19 £31,500 +8.62% 4
North of England +28 18 £26,000 -5.45% 12
South West -17 17 £33,750 +35.00% 8
Northern Ireland +35 15 £35,000 +7.69%
West Midlands -6 15 £24,000 -20.00% 8
London +113 14 £32,500 -12.75% 9
North West 0 14 £26,000 -22.96% 4
East of England -6 6 £25,000 -5.66% 9
East Midlands -21 5 £37,500 +36.36% 3
Yorkshire +56 4 £27,000 -1.82% 7

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 June 2024, Service Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Engineer in the job title.

1 95 (87.16%) Microsoft 365
2 74 (67.89%) Active Directory
3 67 (61.47%) Microsoft
4 45 (41.28%) Customer Service
5 41 (37.61%) Windows
5 41 (37.61%) SharePoint
6 40 (36.70%) Social Skills
7 34 (31.19%) Azure
8 29 (26.61%) Analytical Skills
9 28 (25.69%) SLA
10 23 (21.10%) Service Management
10 23 (21.10%) Microsoft Exchange
11 21 (19.27%) Law
11 21 (19.27%) Mentoring
12 19 (17.43%) Entra ID
13 18 (16.51%) Customer Experience
13 18 (16.51%) Incident Management
14 16 (14.68%) ITIL
14 16 (14.68%) Marketing
14 16 (14.68%) Finance
15 15 (13.76%) Manufacturing
15 15 (13.76%) VMware
15 15 (13.76%) Windows Server
15 15 (13.76%) Coaching
15 15 (13.76%) Public Sector
16 14 (12.84%) VPN
16 14 (12.84%) Telecoms
17 13 (11.93%) Electronics
17 13 (11.93%) Business Intelligence
17 13 (11.93%) SAP

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (37.61%) SharePoint
2 23 (21.10%) Microsoft Exchange
3 1 (0.92%) CMS
Applications
1 10 (9.17%) Microsoft Office
Business Applications
1 1 (0.92%) Elite 3E
Cloud Services
1 95 (87.16%) Microsoft 365
2 34 (31.19%) Azure
3 19 (17.43%) Entra ID
4 13 (11.93%) AWS
5 9 (8.26%) OneDrive
6 6 (5.50%) Cloud Computing
7 1 (0.92%) Google Workspace
7 1 (0.92%) PaaS
7 1 (0.92%) SaaS
7 1 (0.92%) WhatsApp
Communications & Networking
1 14 (12.84%) VPN
2 9 (8.26%) LAN
3 8 (7.34%) WAN
4 7 (6.42%) Firewall
5 6 (5.50%) DHCP
5 6 (5.50%) DNS
5 6 (5.50%) VLAN
6 5 (4.59%) Remote Desktop
6 5 (4.59%) Wi-Fi
7 4 (3.67%) SAN
7 4 (3.67%) Wireless
8 3 (2.75%) IPsec
8 3 (2.75%) TCP/IP
9 1 (0.92%) Ethernet
9 1 (0.92%) Unified Communications
9 1 (0.92%) VoIP
Database & Business Intelligence
1 4 (3.67%) SQL Server
General
1 40 (36.70%) Social Skills
2 29 (26.61%) Analytical Skills
3 21 (19.27%) Law
4 16 (14.68%) Finance
4 16 (14.68%) Marketing
5 15 (13.76%) Manufacturing
5 15 (13.76%) Public Sector
6 14 (12.84%) Telecoms
7 13 (11.93%) Electronics
8 3 (2.75%) Legal
9 1 (0.92%) Local Government
9 1 (0.92%) Pharmaceutical
9 1 (0.92%) Retail
Miscellaneous
1 10 (9.17%) Driving Licence
2 4 (3.67%) Onboarding
3 3 (2.75%) Replication
4 2 (1.83%) Self-Motivation
5 1 (0.92%) Blackberry
5 1 (0.92%) CMDB
5 1 (0.92%) Data Protection Act
5 1 (0.92%) EPoS
5 1 (0.92%) NHS
5 1 (0.92%) Smartphone
5 1 (0.92%) Social Media
Operating Systems
1 41 (37.61%) Windows
2 15 (13.76%) Windows Server
3 13 (11.93%) Android
4 11 (10.09%) Apple iOS
4 11 (10.09%) Windows 10
5 6 (5.50%) Mac OS
6 2 (1.83%) Linux
7 1 (0.92%) Mac OS X
7 1 (0.92%) VMS
7 1 (0.92%) Windows 7
7 1 (0.92%) Windows 8
7 1 (0.92%) Windows Server 2003
Processes & Methodologies
1 45 (41.28%) Customer Service
2 23 (21.10%) Service Management
3 21 (19.27%) Mentoring
4 18 (16.51%) Customer Experience
4 18 (16.51%) Incident Management
5 16 (14.68%) ITIL
6 15 (13.76%) Coaching
7 13 (11.93%) Business Intelligence
7 13 (11.93%) Digital Marketing
7 13 (11.93%) Programme Management
8 12 (11.01%) Ticket Management
9 10 (9.17%) Roadmaps
10 8 (7.34%) Problem-Solving
11 6 (5.50%) Infrastructure Engineering
12 5 (4.59%) Service Delivery
13 4 (3.67%) Innovative Thinking
13 4 (3.67%) ITSM
14 3 (2.75%) Antivirus Management
14 3 (2.75%) Break/Fix
14 3 (2.75%) Virtual Environments
Programming Languages
1 3 (2.75%) PowerShell
Qualifications
1 3 (2.75%) A+ Certification
1 3 (2.75%) CCA
1 3 (2.75%) Citrix Certification
1 3 (2.75%) MCP
1 3 (2.75%) Microsoft Certification
2 2 (1.83%) MCITP
3 1 (0.92%) CCNA
3 1 (0.92%) Cisco Certification
3 1 (0.92%) Degree
3 1 (0.92%) ITIL Certification
3 1 (0.92%) MOS
Quality Assurance & Compliance
1 28 (25.69%) SLA
2 1 (0.92%) GDPR
System Software
1 74 (67.89%) Active Directory
2 10 (9.17%) VMware Infrastructure
3 7 (6.42%) Hyper-V
4 3 (2.75%) Virtual Desktop
4 3 (2.75%) XenApp
4 3 (2.75%) XenDesktop
5 2 (1.83%) GPFS
Systems Management
1 4 (3.67%) Microsoft Intune
2 3 (2.75%) Backup Exec
2 3 (2.75%) Symantec Endpoint Protection
3 2 (1.83%) Jamf Pro
4 1 (0.92%) Active Directory Federation Services
4 1 (0.92%) FortiGate
4 1 (0.92%) SCCM
4 1 (0.92%) SCOM
Vendors
1 67 (61.47%) Microsoft
2 15 (13.76%) VMware
3 13 (11.93%) SAP
4 6 (5.50%) Apple
4 6 (5.50%) Citrix
5 4 (3.67%) Dell
6 3 (2.75%) Fortinet
6 3 (2.75%) N-able
6 3 (2.75%) SolarWinds
6 3 (2.75%) Symantec
6 3 (2.75%) Veeam
6 3 (2.75%) Veritas
7 2 (1.83%) Avaya
7 2 (1.83%) Cisco
7 2 (1.83%) Meraki
7 2 (1.83%) ServiceNow
8 1 (0.92%) Adobe
8 1 (0.92%) HP
8 1 (0.92%) Sage
8 1 (0.92%) Sun