Support Officer Jobs

Support Officer
UK

The median Support Officer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 771 877 1172
Rank change year-on-year +106 +295 -270
Permanent jobs requiring a Support Officer 136 70 89
As % of all permanent jobs advertised in the UK 0.13% 0.074% 0.053%
As % of the Job Titles category 0.14% 0.081% 0.055%
Number of salaries quoted 126 47 84
10th Percentile £24,500 £25,004 £25,150
25th Percentile £27,959 £26,020 £27,216
Median annual salary (50th Percentile) £32,500 £29,936 £32,358
Median % change year-on-year +8.56% -7.49% +7.17%
75th Percentile £39,317 £37,000 £40,257
90th Percentile £45,000 £46,250 £42,350
UK excluding London median annual salary £32,500 £29,936 £31,746
% change year-on-year +8.56% -5.70% +5.82%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,552 86,380 162,088
% of permanent jobs with a recognized job title 94.85% 91.27% 96.05%
Number of salaries quoted 70,786 55,655 84,889
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,625
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,244
% change year-on-year -6.54% +6.48% +5.78%

Support Officer
Job Vacancy Trend

Job postings that featured Support Officer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Officer in the UK

Support Officer
Salary Trend

3-month moving average salary quoted in jobs citing Support Officer.

Salary trend for Support Officer in the UK

Support Officer
Salary Histogram

Salary distribution for jobs citing Support Officer over the 6 months to 1 June 2024.

Salary histogram for Support Officer in the UK

Support Officer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Officer within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +109 129 £32,500 +8.56% 58
UK excluding London +13 95 £32,500 +8.56% 56
Work from Home +58 38 £30,563 -4.49% 23
London +142 37 £32,060 -6.70% 12
South East +25 33 £32,733 +4.21% 13
North of England +43 27 £40,000 +33.62% 6
North West -4 17 £45,000 +50.32% 3
Midlands -11 11 £30,481 +14.46% 10
South West -24 10 £65,000 +80.56% 15
Yorkshire - 10 £30,500 - 1
West Midlands -13 9 £32,882 +23.47% 6
East of England +2 8 £27,000 +38.39% 3
Scotland -64 4 £28,000 -11.11% 4
Wales +6 2 £27,922 -34.30% 5
East Midlands -17 2 £30,481 - 4

Support Officer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 June 2024, Support Officer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Officer in the job title.

1 52 (38.24%) Microsoft
2 34 (25.00%) Social Skills
3 31 (22.79%) Microsoft Office
4 22 (16.18%) Microsoft Excel
5 21 (15.44%) Microsoft 365
6 20 (14.71%) Management Information System
7 17 (12.50%) Customer Service
8 15 (11.03%) Finance
9 13 (9.56%) DBS Check
10 12 (8.82%) Microsoft Exchange
10 12 (8.82%) Public Sector
11 11 (8.09%) Windows
12 10 (7.35%) Active Directory
12 10 (7.35%) ITSM
12 10 (7.35%) QA
12 10 (7.35%) Collaborative Working
13 9 (6.62%) Problem-Solving
13 9 (6.62%) Driving Licence
13 9 (6.62%) Microsoft PowerPoint
13 9 (6.62%) SharePoint
14 8 (5.88%) Retail
14 8 (5.88%) GDPR
14 8 (5.88%) Inclusion and Diversity
15 7 (5.15%) Windows Server 2016
15 7 (5.15%) Windows Server 2019
15 7 (5.15%) Preventative Maintenance
15 7 (5.15%) IT Strategy
15 7 (5.15%) Performance Management
15 7 (5.15%) Azure
15 7 (5.15%) Wi-Fi

Support Officer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (8.82%) Microsoft Exchange
2 9 (6.62%) SharePoint
Applications
1 31 (22.79%) Microsoft Office
2 22 (16.18%) Microsoft Excel
3 9 (6.62%) Microsoft PowerPoint
4 3 (2.21%) Final Cut Pro
4 3 (2.21%) Pro Tools
5 1 (0.74%) Adobe Creative Suite
5 1 (0.74%) Microsoft Project
Cloud Services
1 21 (15.44%) Microsoft 365
2 7 (5.15%) Azure
3 5 (3.68%) Cloud Computing
3 5 (3.68%) GitHub
3 5 (3.68%) Power Platform
4 3 (2.21%) Google Workspace
5 2 (1.47%) Power Automate
5 2 (1.47%) PowerApps
6 1 (0.74%) OneDrive
Communications & Networking
1 7 (5.15%) Wi-Fi
2 5 (3.68%) Remote Desktop
3 2 (1.47%) Unified Communications
Database & Business Intelligence
1 5 (3.68%) DTS
1 5 (3.68%) Power BI
2 2 (1.47%) GIS
3 1 (0.74%) Amazon QuickSight
3 1 (0.74%) Metadata
General
1 34 (25.00%) Social Skills
2 15 (11.03%) Finance
3 12 (8.82%) Public Sector
4 8 (5.88%) Inclusion and Diversity
4 8 (5.88%) Retail
5 5 (3.68%) Banking
5 5 (3.68%) Publishing
5 5 (3.68%) Social Science
6 4 (2.94%) Police
7 3 (2.21%) Telecoms
8 2 (1.47%) Agriculture
8 2 (1.47%) Analytical Skills
8 2 (1.47%) Local Government
9 1 (0.74%) Documentation Skills
9 1 (0.74%) Law
9 1 (0.74%) Organisational Skills
9 1 (0.74%) Tech for Good
Miscellaneous
1 20 (14.71%) Management Information System
2 9 (6.62%) Driving Licence
3 5 (3.68%) Low-Code
3 5 (3.68%) Private Cloud
3 5 (3.68%) Security Operations Centre
4 3 (2.21%) Acoustics
4 3 (2.21%) Video\Live Streaming
5 2 (1.47%) Social Media
6 1 (0.74%) Freedom of Information
6 1 (0.74%) Freedom of Information Act
6 1 (0.74%) NHS
6 1 (0.74%) Onboarding
6 1 (0.74%) Video Conferencing
6 1 (0.74%) VLE
Operating Systems
1 11 (8.09%) Windows
2 7 (5.15%) Windows Server 2016
2 7 (5.15%) Windows Server 2019
3 4 (2.94%) Windows Server
4 3 (2.21%) Windows 10
5 1 (0.74%) Windows Server 2012
Processes & Methodologies
1 17 (12.50%) Customer Service
2 10 (7.35%) Collaborative Working
2 10 (7.35%) ITSM
3 9 (6.62%) Problem-Solving
4 7 (5.15%) IT Strategy
4 7 (5.15%) Performance Management
4 7 (5.15%) Preventative Maintenance
5 6 (4.41%) Digital Strategy
5 6 (4.41%) ITIL
5 6 (4.41%) Mentoring
5 6 (4.41%) Project Management
5 6 (4.41%) Roadmaps
5 6 (4.41%) Technology Strategy
5 6 (4.41%) Time Management
6 5 (3.68%) Analytics
6 5 (3.68%) Business Intelligence
6 5 (3.68%) Customer Experience
6 5 (3.68%) Data Science
6 5 (3.68%) Development Roadmap
6 5 (3.68%) Due Diligence
Programming Languages
1 7 (5.15%) JavaScript
2 5 (3.68%) PHP
3 3 (2.21%) SQL
4 2 (1.47%) Python
4 2 (1.47%) R
Qualifications
1 13 (9.56%) DBS Check
2 6 (4.41%) Security Cleared
3 5 (3.68%) Azure Certification
3 5 (3.68%) Degree
4 4 (2.94%) BPSS Clearance
5 1 (0.74%) CCNA
5 1 (0.74%) Cisco Certification
5 1 (0.74%) DV Cleared
5 1 (0.74%) MCSE
5 1 (0.74%) Microsoft Certification
5 1 (0.74%) PRINCE2 Certification
5 1 (0.74%) SC Cleared
5 1 (0.74%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (7.35%) QA
2 8 (5.88%) GDPR
3 5 (3.68%) Cyber Essentials
4 4 (2.94%) PMO
5 2 (1.47%) Accessibility
6 1 (0.74%) P3O
System Software
1 10 (7.35%) Active Directory
2 5 (3.68%) Virtual Desktop
3 3 (2.21%) VMware Infrastructure
Systems Management
1 6 (4.41%) Microsoft Intune
Vendors
1 52 (38.24%) Microsoft
2 7 (5.15%) Salesforce
3 3 (2.21%) Apple
3 3 (2.21%) Google
3 3 (2.21%) VMware
4 2 (1.47%) Cisco
4 2 (1.47%) Mitel
4 2 (1.47%) SAP
4 2 (1.47%) Zoho
5 1 (0.74%) Adobe
5 1 (0.74%) Ariba
5 1 (0.74%) Citrix