Technical Support Analyst Jobs

Technical Support Analyst
UK

The median Technical Support Analyst salary in the UK is £30,000 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 778 865 1111
Rank change year-on-year +87 +246 -269
Permanent jobs requiring a Technical Support Analyst 129 82 150
As % of all permanent jobs advertised in the UK 0.12% 0.087% 0.089%
As % of the Job Titles category 0.13% 0.095% 0.093%
Number of salaries quoted 102 61 143
10th Percentile £24,000 £23,500 £22,800
25th Percentile £26,250 £30,750 £24,750
Median annual salary (50th Percentile) £30,000 £33,500 £35,000
Median % change year-on-year -10.45% -4.29% +22.81%
75th Percentile £53,750 £43,750 £43,750
90th Percentile £55,696 £50,000 £53,750
UK excluding London median annual salary £29,500 £33,000 £30,500
% change year-on-year -10.61% +8.20% +15.09%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,552 86,380 162,088
% of permanent jobs with a recognized job title 94.85% 91.27% 96.05%
Number of salaries quoted 70,786 55,655 84,889
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,625
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,244
% change year-on-year -6.54% +6.48% +5.78%

Technical Support Analyst
Job Vacancy Trend

Job postings that featured Technical Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Technical Support Analyst.

Salary trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Histogram

Salary distribution for jobs citing Technical Support Analyst over the 6 months to 1 June 2024.

Salary histogram for Technical Support Analyst in the UK

Technical Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +79 119 £31,250 -6.72% 9
UK excluding London +9 94 £29,500 -10.61% 7
London +122 32 £54,296 +37.46% 2
North of England +47 32 £28,000 -37.78%
Work from Home +49 31 £54,172 +47.41% 4
North West +18 24 £27,500 -17.91%
East of England -3 17 £35,000 +45.83% 4
Midlands -4 13 £32,500 -27.78% 2
South West -16 13 £24,000 -26.15%
South East -2 12 £29,500 -11.94% 4
West Midlands -7 11 £32,500 -27.78% 2
Yorkshire +53 5 £31,500 -30.00%
Scotland -62 4 £29,500 -18.06%
North East -8 3 £30,000 -50.00%
Wales - 3 - -
East Midlands - 2 - -

Technical Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 June 2024, Technical Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support Analyst in the job title.

1 48 (37.21%) Windows
2 42 (32.56%) Social Skills
2 42 (32.56%) Customer Service
3 38 (29.46%) SQL
4 34 (26.36%) Problem-Solving
5 29 (22.48%) ITIL
5 29 (22.48%) Active Directory
6 24 (18.60%) Microsoft
7 23 (17.83%) SQL Server
7 23 (17.83%) Microsoft 365
8 22 (17.05%) Analytical Skills
8 22 (17.05%) Linux
9 20 (15.50%) Windows 10
10 19 (14.73%) Windows Server
10 19 (14.73%) Degree
11 18 (13.95%) Azure
11 18 (13.95%) Finance
12 16 (12.40%) Retail
13 15 (11.63%) VMware
14 14 (10.85%) Dynamics CRM
14 14 (10.85%) SQL Server Integration Services
14 14 (10.85%) Requirements Analysis
14 14 (10.85%) Change Management
14 14 (10.85%) T-SQL
14 14 (10.85%) PL/SQL
14 14 (10.85%) CRM
14 14 (10.85%) SharePoint
14 14 (10.85%) ETL
15 12 (9.30%) FIX Protocol
15 12 (9.30%) Banking

Technical Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (10.85%) SharePoint
2 6 (4.65%) Confluence
3 3 (2.33%) Microsoft Exchange
4 1 (0.78%) SharePoint 2013
Applications
1 10 (7.75%) Microsoft Office
2 3 (2.33%) Microsoft Excel
Business Applications
1 14 (10.85%) Dynamics CRM
2 10 (7.75%) NEC Housing
3 2 (1.55%) Misys Midas
4 1 (0.78%) Bloomberg AIM
Cloud Services
1 23 (17.83%) Microsoft 365
2 18 (13.95%) Azure
3 10 (7.75%) Power Automate
4 8 (6.20%) SaaS
5 7 (5.43%) AWS
6 5 (3.88%) Entra ID
6 5 (3.88%) Google Workspace
7 1 (0.78%) Mimecast
Communications & Networking
1 8 (6.20%) LAN
1 8 (6.20%) WAN
1 8 (6.20%) Wi-Fi
2 5 (3.88%) VSAT
3 4 (3.10%) Wireless
4 3 (2.33%) DHCP
4 3 (2.33%) DNS
4 3 (2.33%) Firewall
4 3 (2.33%) HTTP
4 3 (2.33%) Internet
4 3 (2.33%) Remote Desktop
4 3 (2.33%) VLAN
5 1 (0.78%) 4G
5 1 (0.78%) DKIM
5 1 (0.78%) DMARC
5 1 (0.78%) Intranet
5 1 (0.78%) VPN
Database & Business Intelligence
1 23 (17.83%) SQL Server
2 14 (10.85%) SQL Server Integration Services
3 4 (3.10%) MySQL
Development Applications
1 6 (4.65%) JIRA
General
1 42 (32.56%) Social Skills
2 22 (17.05%) Analytical Skills
3 18 (13.95%) Finance
4 16 (12.40%) Retail
5 12 (9.30%) Banking
5 12 (9.30%) Front Office
6 8 (6.20%) French Language
7 7 (5.43%) Organisational Skills
8 5 (3.88%) Portuguese Language
8 5 (3.88%) Public Sector
8 5 (3.88%) Telecoms
9 4 (3.10%) Automotive
9 4 (3.10%) Manufacturing
9 4 (3.10%) Military
10 2 (1.55%) Legal
10 2 (1.55%) Pharmaceutical
11 1 (0.78%) Law
Libraries, Frameworks & Software Standards
1 12 (9.30%) FIX Protocol
2 7 (5.43%) HTML
3 6 (4.65%) .NET
4 3 (2.33%) ASP.NET
4 3 (2.33%) REST
5 1 (0.78%) LDAP
Miscellaneous
1 7 (5.43%) Housing Association
1 7 (5.43%) Management Information System
2 5 (3.88%) Greenfield Project
2 5 (3.88%) Social Media
3 4 (3.10%) Driving Licence
4 3 (2.33%) FMCG
4 3 (2.33%) Self-Motivation
5 1 (0.78%) Blackberry
5 1 (0.78%) Fixed Income
5 1 (0.78%) Handset
5 1 (0.78%) Onboarding
5 1 (0.78%) Video Conferencing
Operating Systems
1 48 (37.21%) Windows
2 22 (17.05%) Linux
3 20 (15.50%) Windows 10
4 19 (14.73%) Windows Server
5 12 (9.30%) Windows Server 2019
6 8 (6.20%) Windows Server 2016
7 6 (4.65%) Apple iOS
8 3 (2.33%) Mac OS
9 1 (0.78%) Android
9 1 (0.78%) Windows Server 2012
Processes & Methodologies
1 42 (32.56%) Customer Service
2 34 (26.36%) Problem-Solving
3 29 (22.48%) ITIL
4 14 (10.85%) Change Management
4 14 (10.85%) CRM
4 14 (10.85%) ETL
4 14 (10.85%) Requirements Analysis
5 11 (8.53%) Continuous Improvement
5 11 (8.53%) Disaster Recovery
6 10 (7.75%) Incident Management
6 10 (7.75%) Root Cause Analysis
7 9 (6.98%) B2B
8 7 (5.43%) Change Advisory Board
8 7 (5.43%) Data Security
8 7 (5.43%) Knowledge Transfer
8 7 (5.43%) PRINCE2
8 7 (5.43%) Risk Register
8 7 (5.43%) Task Automation
9 6 (4.65%) Collaborative Culture
10 5 (3.88%) Roadmaps
Programming Languages
1 38 (29.46%) SQL
2 14 (10.85%) PL/SQL
2 14 (10.85%) T-SQL
3 6 (4.65%) C#
4 4 (3.10%) PHP
Qualifications
1 19 (14.73%) Degree
2 7 (5.43%) PRINCE2 Practitioner
3 4 (3.10%) BPSS Clearance
3 4 (3.10%) SC Cleared
3 4 (3.10%) Security Cleared
4 3 (2.33%) HND
Quality Assurance & Compliance
1 12 (9.30%) SLA
2 3 (2.33%) Disclosure Scotland
System Software
1 29 (22.48%) Active Directory
2 6 (4.65%) vSphere
3 5 (3.88%) VMware Infrastructure
4 4 (3.10%) Hyper-V
4 4 (3.10%) Microsoft Virtual Server
4 4 (3.10%) Virtual Servers
Systems Management
1 8 (6.20%) Microsoft Intune
2 7 (5.43%) Progress Chef
3 5 (3.88%) Jamf Pro
4 3 (2.33%) SCCM
Vendors
1 24 (18.60%) Microsoft
2 15 (11.63%) VMware
3 10 (7.75%) NEC
4 8 (6.20%) Veeam
5 6 (4.65%) Commvault
6 5 (3.88%) ServiceNow
7 3 (2.33%) UiPath
8 2 (1.55%) Citrix
8 2 (1.55%) Oracle
9 1 (0.78%) Bloomberg
9 1 (0.78%) CheckPoint
9 1 (0.78%) Cisco
9 1 (0.78%) Datto
9 1 (0.78%) Google
9 1 (0.78%) Palo Alto