3rd Line Support Jobs with Work from Home Options

Third Line Support
UK > Work from Home

The median Third Line Support salary in Work from Home is £37,500 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 411 556 753
Rank change year-on-year +145 +197 -264
Permanent jobs requiring a 3rd Line Support 186 82 133
As % of all permanent jobs with a WFH option 0.54% 0.21% 0.18%
As % of the Job Titles category 0.56% 0.22% 0.18%
Number of salaries quoted 177 76 125
10th Percentile - £33,625 £31,550
25th Percentile £31,250 £36,625 £34,500
Median annual salary (50th Percentile) £37,500 £42,500 £42,500
Median % change year-on-year -11.76% - -3.41%
75th Percentile £44,375 £53,750 £51,750
90th Percentile £52,500 £58,750 £54,500
UK median annual salary £40,000 £41,500 £42,000
% change year-on-year -3.61% -1.19% +5.00%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 33,422 36,879 72,309
% of permanent jobs with a recognized job title 96.21% 95.89% 97.34%
Number of salaries quoted 25,463 26,702 42,447
10th Percentile £33,250 £36,750 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £55,500 £62,500 £60,000
Median % change year-on-year -11.20% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

3rd Line Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

3rd Line Support trend for jobs with a WFH option

3rd Line Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 3rd Line Support.

3rd Line Support salary trend for jobs with a WFH option

3rd Line Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing 3rd Line Support over the 6 months to 1 June 2024.

3rd Line Support salary histogram for jobs with a WFH option

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 1 June 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 3rd Line Support in the job title.

1 121 (65.05%) Azure
2 119 (63.98%) Microsoft
3 110 (59.14%) Windows
3 110 (59.14%) Microsoft 365
4 97 (52.15%) Active Directory
5 88 (47.31%) VMware
6 81 (43.55%) Hyper-V
7 77 (41.40%) Social Skills
8 73 (39.25%) VMware Infrastructure
8 73 (39.25%) Windows Server
9 66 (35.48%) ITIL
10 58 (31.18%) Microsoft Exchange
11 50 (26.88%) Microsoft Intune
12 49 (26.34%) SAN
13 43 (23.12%) Citrix
13 43 (23.12%) DNS
13 43 (23.12%) Firewall
14 39 (20.97%) Windows 10
15 34 (18.28%) Driving Licence
15 34 (18.28%) Microsoft Certification
15 34 (18.28%) DHCP
16 33 (17.74%) SharePoint
17 31 (16.67%) WAN
18 28 (15.05%) SQL Server
19 27 (14.52%) LAN
19 27 (14.52%) Cisco
19 27 (14.52%) Problem-Solving
20 26 (13.98%) SQL
21 25 (13.44%) Amazon RDS
21 25 (13.44%) Azure Certification

3rd Line Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (31.18%) Microsoft Exchange
2 33 (17.74%) SharePoint
3 6 (3.23%) Exchange Server 2000
4 1 (0.54%) Exchange Server 2007
4 1 (0.54%) IIS
Applications
1 17 (9.14%) Microsoft Office
2 2 (1.08%) Microsoft Excel
3 1 (0.54%) MS Visio
Business Applications
1 1 (0.54%) Dynamics CRM
Cloud Services
1 121 (65.05%) Azure
2 110 (59.14%) Microsoft 365
3 24 (12.90%) Entra ID
4 10 (5.38%) AWS
5 6 (3.23%) IaaS
5 6 (3.23%) OneDrive
6 3 (1.61%) Azure Cosmos DB
6 3 (1.61%) Azure Monitor
6 3 (1.61%) Azure Sentinel
6 3 (1.61%) Google Workspace
7 2 (1.08%) Nutanix
7 2 (1.08%) Power Platform
8 1 (0.54%) SaaS
Communications & Networking
1 49 (26.34%) SAN
2 43 (23.12%) DNS
2 43 (23.12%) Firewall
3 34 (18.28%) DHCP
4 31 (16.67%) WAN
5 27 (14.52%) LAN
6 19 (10.22%) TCP/IP
7 17 (9.14%) Wi-Fi
8 16 (8.60%) Remote Desktop
9 15 (8.06%) Wireless
10 12 (6.45%) FTP
10 12 (6.45%) VLAN
10 12 (6.45%) VPN
11 10 (5.38%) WLAN
12 6 (3.23%) NAS
13 5 (2.69%) Fibre Channel
13 5 (2.69%) Internet
14 4 (2.15%) VoIP
15 3 (1.61%) SD-WAN
16 2 (1.08%) VSAN
Database & Business Intelligence
1 28 (15.05%) SQL Server
2 25 (13.44%) Amazon RDS
3 2 (1.08%) MariaDB
3 2 (1.08%) MySQL
3 2 (1.08%) Power BI
4 1 (0.54%) SQL Server Integration Services
Development Applications
1 2 (1.08%) JIRA
General
1 77 (41.40%) Social Skills
2 15 (8.06%) Analytical Skills
2 15 (8.06%) Organisational Skills
3 8 (4.30%) French Language
4 7 (3.76%) German Language
4 7 (3.76%) Telecoms
5 6 (3.23%) Finance
5 6 (3.23%) Games
6 3 (1.61%) Documentation Skills
7 2 (1.08%) Advertising
7 2 (1.08%) Inclusion and Diversity
7 2 (1.08%) Pharmaceutical
7 2 (1.08%) Public Sector
8 1 (0.54%) Banking
8 1 (0.54%) Electronics
8 1 (0.54%) Manufacturing
8 1 (0.54%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.54%) SAML
Miscellaneous
1 34 (18.28%) Driving Licence
2 21 (11.29%) Enterprise Storage
3 12 (6.45%) Client/Server
3 12 (6.45%) Management Information System
3 12 (6.45%) Self-Motivation
4 11 (5.91%) Replication
5 7 (3.76%) iPad
6 5 (2.69%) Clustering
6 5 (2.69%) Low-Code
7 3 (1.61%) Video Conferencing
8 1 (0.54%) Fat Client
8 1 (0.54%) Housing Association
8 1 (0.54%) iPhone
8 1 (0.54%) Renewable Energy
8 1 (0.54%) Security Posture
8 1 (0.54%) Smartphone
8 1 (0.54%) Thin Client
Operating Systems
1 110 (59.14%) Windows
2 73 (39.25%) Windows Server
3 39 (20.97%) Windows 10
4 19 (10.22%) Windows 8
5 17 (9.14%) Windows 7
6 16 (8.60%) Windows Server 2016
6 16 (8.60%) Windows Server 2019
7 12 (6.45%) Linux
8 7 (3.76%) Windows Server 2012
9 5 (2.69%) Mac OS X
10 4 (2.15%) Android
10 4 (2.15%) Apple iOS
10 4 (2.15%) Windows XP
11 2 (1.08%) Debian
11 2 (1.08%) Red Hat Enterprise Linux
11 2 (1.08%) VMS
12 1 (0.54%) Mac OS
12 1 (0.54%) Windows Server 2008
Processes & Methodologies
1 66 (35.48%) ITIL
2 27 (14.52%) Problem-Solving
3 23 (12.37%) Incident Management
4 18 (9.68%) Service Management
5 17 (9.14%) Remote Monitoring and Management
5 17 (9.14%) Root Cause Analysis
6 16 (8.60%) Problem Management
7 15 (8.06%) Desktop Virtualisation
7 15 (8.06%) Infrastructure Engineering
8 11 (5.91%) Change Management
8 11 (5.91%) Migration
8 11 (5.91%) Time Management
9 10 (5.38%) Customer Service
9 10 (5.38%) Systems Engineering
10 8 (4.30%) Agile
10 8 (4.30%) Service Delivery
11 7 (3.76%) Continuous Improvement
12 6 (3.23%) Line Management
12 6 (3.23%) Service Desk Management
12 6 (3.23%) Threat Management
Programming Languages
1 26 (13.98%) SQL
2 20 (10.75%) PowerShell
3 2 (1.08%) C#
4 1 (0.54%) PL/SQL
4 1 (0.54%) T-SQL
Qualifications
1 34 (18.28%) Microsoft Certification
2 25 (13.44%) Azure Certification
3 22 (11.83%) Degree
4 10 (5.38%) CCNA
4 10 (5.38%) Cisco Certification
5 7 (3.76%) DBS Check
5 7 (3.76%) ITIL Foundation Certificate
5 7 (3.76%) MCSE
6 4 (2.15%) MCP
7 1 (0.54%) A+ Certification
7 1 (0.54%) CCA
7 1 (0.54%) CCENT
7 1 (0.54%) Citrix Certification
7 1 (0.54%) MCSA
7 1 (0.54%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 5 (2.69%) QA
2 3 (1.61%) GDPR
2 3 (1.61%) SLA
3 2 (1.08%) ISO/IEC 27001
3 2 (1.08%) PCI DSS
4 1 (0.54%) Cyber Essentials
4 1 (0.54%) GxP
System Software
1 97 (52.15%) Active Directory
2 81 (43.55%) Hyper-V
3 73 (39.25%) VMware Infrastructure
4 16 (8.60%) XenApp
4 16 (8.60%) XenDesktop
5 15 (8.06%) VirtualBox
6 13 (6.99%) Virtual Desktop
7 12 (6.45%) VMware ESXi
8 8 (4.30%) vSphere
9 6 (3.23%) Terminal Services
10 5 (2.69%) Virtual Machines
11 1 (0.54%) DFS Replication
11 1 (0.54%) NFS
11 1 (0.54%) VMware Server
Systems Management
1 50 (26.88%) Microsoft Intune
2 17 (9.14%) SCCM
3 6 (3.23%) Active Directory Federation Services
4 5 (2.69%) Microsoft Clustering
4 5 (2.69%) SCOM
5 3 (1.61%) Terraform
5 3 (1.61%) ZENworks
6 2 (1.08%) Autotask
6 2 (1.08%) Microsoft Data Protection Manager
6 2 (1.08%) SCDPM
7 1 (0.54%) DatAdvantage
7 1 (0.54%) QRadar
7 1 (0.54%) Single Sign-On
7 1 (0.54%) Stealthwatch
7 1 (0.54%) Symantec Endpoint Protection
7 1 (0.54%) vCenter Server
7 1 (0.54%) vRealize
7 1 (0.54%) WSUS
Vendors
1 119 (63.98%) Microsoft
2 88 (47.31%) VMware
3 43 (23.12%) Citrix
4 27 (14.52%) Cisco
5 22 (11.83%) HP
5 22 (11.83%) Veeam
6 15 (8.06%) Sophos
7 11 (5.91%) Meraki
8 10 (5.38%) Draytek
9 9 (4.84%) Dell
10 8 (4.30%) WatchGuard
11 5 (2.69%) Datto
12 3 (1.61%) ConnectWise
12 3 (1.61%) ESET
12 3 (1.61%) Ubiquiti
13 1 (0.54%) Fortinet
13 1 (0.54%) Qualys
13 1 (0.54%) ServiceNow
13 1 (0.54%) Symantec
13 1 (0.54%) Varonis