Service Desk Analyst Jobs with Work from Home Options

Service Desk Analyst
UK > Work from Home

The median Service Desk Analyst salary in Work from Home is £27,678 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 457 448 654
Rank change year-on-year -9 +206 -135
Permanent jobs requiring a Service Desk Analyst 136 194 236
As % of all permanent jobs with a WFH option 0.39% 0.50% 0.32%
As % of the Job Titles category 0.41% 0.53% 0.33%
Number of salaries quoted 118 147 206
10th Percentile £21,000 £22,000 £20,538
25th Percentile £24,000 £23,500 £21,750
Median annual salary (50th Percentile) £27,678 £26,000 £25,000
Median % change year-on-year +6.45% +4.00% +11.11%
75th Percentile £30,000 £33,750 £28,750
90th Percentile £35,000 £37,250 £33,250
UK median annual salary £26,500 £26,500 £25,000
% change year-on-year - +6.00% +4.17%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 33,422 36,879 72,309
% of permanent jobs with a recognized job title 96.21% 95.89% 97.34%
Number of salaries quoted 25,463 26,702 42,447
10th Percentile £33,250 £36,750 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £55,500 £62,500 £60,000
Median % change year-on-year -11.20% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Service Desk Analyst trend for jobs with a WFH option

Service Desk Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Desk Analyst.

Service Desk Analyst salary trend for jobs with a WFH option

Service Desk Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Desk Analyst over the 6 months to 1 June 2024.

Service Desk Analyst salary histogram for jobs with a WFH option

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 1 June 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Service Desk Analyst in the job title.

1 68 (50.00%) Microsoft
2 65 (47.79%) Social Skills
3 51 (37.50%) Customer Service
4 49 (36.03%) Windows
5 45 (33.09%) Microsoft 365
6 40 (29.41%) Active Directory
7 37 (27.21%) ITIL
8 36 (26.47%) Microsoft Office
9 25 (18.38%) Azure
10 24 (17.65%) Service Management
10 24 (17.65%) Problem-Solving
11 23 (16.91%) VoIP
12 16 (11.76%) Windows 10
13 15 (11.03%) ITSM
14 13 (9.56%) Android
14 13 (9.56%) Self-Motivation
15 12 (8.82%) Retail
15 12 (8.82%) Finance
15 12 (8.82%) Law
16 11 (8.09%) Legal
17 10 (7.35%) LAN
17 10 (7.35%) Apple iOS
17 10 (7.35%) iManage
18 9 (6.62%) WAN
18 9 (6.62%) Service Delivery
19 8 (5.88%) Microsoft Certification
19 8 (5.88%) Wi-Fi
19 8 (5.88%) DHCP
19 8 (5.88%) VPN
19 8 (5.88%) DNS

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (5.88%) Microsoft Exchange
2 3 (2.21%) SharePoint
3 1 (0.74%) CMS
Applications
1 36 (26.47%) Microsoft Office
2 3 (2.21%) Microsoft Excel
Business Applications
1 1 (0.74%) Elite 3E
Cloud Services
1 45 (33.09%) Microsoft 365
2 25 (18.38%) Azure
3 7 (5.15%) Entra ID
4 3 (2.21%) AWS
5 2 (1.47%) GCP
5 2 (1.47%) Google Drive
5 2 (1.47%) Google Workspace
5 2 (1.47%) WhatsApp
6 1 (0.74%) Azure Monitor
Communications & Networking
1 23 (16.91%) VoIP
2 10 (7.35%) LAN
3 9 (6.62%) WAN
4 8 (5.88%) DHCP
4 8 (5.88%) DNS
4 8 (5.88%) Remote Desktop
4 8 (5.88%) VPN
4 8 (5.88%) Wi-Fi
5 4 (2.94%) Cisco IOS
5 4 (2.94%) TCP/IP
6 2 (1.47%) Firewall
6 2 (1.47%) Internet
6 2 (1.47%) SAN
6 2 (1.47%) Wireless
7 1 (0.74%) Structured Cabling
7 1 (0.74%) VLAN
Development Applications
1 6 (4.41%) JIRA
General
1 65 (47.79%) Social Skills
2 12 (8.82%) Finance
2 12 (8.82%) Law
2 12 (8.82%) Retail
3 11 (8.09%) Legal
4 8 (5.88%) German Language
5 6 (4.41%) French Language
5 6 (4.41%) Inclusion and Diversity
5 6 (4.41%) Italian Language
5 6 (4.41%) Portuguese Language
5 6 (4.41%) Spanish Language
5 6 (4.41%) Swedish Language
5 6 (4.41%) Turkish Language
6 5 (3.68%) Analytical Skills
6 5 (3.68%) Organisational Skills
6 5 (3.68%) Public Sector
7 3 (2.21%) Financial Institution
8 2 (1.47%) Advertising
8 2 (1.47%) Games
8 2 (1.47%) Music Industry
Miscellaneous
1 13 (9.56%) Self-Motivation
2 8 (5.88%) Driving Licence
3 3 (2.21%) CCTV
3 3 (2.21%) EPoS
3 3 (2.21%) Mainframe
3 3 (2.21%) Smart City
4 2 (1.47%) Housing Association
4 2 (1.47%) iPhone
4 2 (1.47%) Replication
5 1 (0.74%) Blackberry
5 1 (0.74%) e-Learning
5 1 (0.74%) iPad
5 1 (0.74%) Management Information System
5 1 (0.74%) Onboarding
5 1 (0.74%) Team-Oriented Environment
5 1 (0.74%) Video Conferencing
Operating Systems
1 49 (36.03%) Windows
2 16 (11.76%) Windows 10
3 13 (9.56%) Android
4 10 (7.35%) Apple iOS
5 8 (5.88%) Windows Server
6 4 (2.94%) Mac OS
7 2 (1.47%) Windows Server 2012
7 2 (1.47%) Windows Server 2019
8 1 (0.74%) Linux
Processes & Methodologies
1 51 (37.50%) Customer Service
2 37 (27.21%) ITIL
3 24 (17.65%) Problem-Solving
3 24 (17.65%) Service Management
4 15 (11.03%) ITSM
5 9 (6.62%) Service Delivery
6 8 (5.88%) Document Management
7 7 (5.15%) Incident Management
8 6 (4.41%) User Experience
9 5 (3.68%) Change Management
9 5 (3.68%) Problem Management
9 5 (3.68%) Time Management
10 4 (2.94%) Chat Support
10 4 (2.94%) Ticket Management
11 3 (2.21%) Active Listening
11 3 (2.21%) Collaborative Working
11 3 (2.21%) Creative Problem-Solving
11 3 (2.21%) Multi-Factor Authentication
11 3 (2.21%) Proactive Management
11 3 (2.21%) Two-Factor Authentication
Programming Languages
1 3 (2.21%) PowerShell
1 3 (2.21%) SQL
Qualifications
1 8 (5.88%) Microsoft Certification
1 8 (5.88%) Security Cleared
2 7 (5.15%) DV Cleared
2 7 (5.15%) NVQ Level 3
3 6 (4.41%) Degree
3 6 (4.41%) MCP
4 5 (3.68%) DBS Check
4 5 (3.68%) ITIL Certification
4 5 (3.68%) ITIL Foundation Certificate
5 4 (2.94%) A+ Certification
6 3 (2.21%) MCITP
7 2 (1.47%) CCA
7 2 (1.47%) Citrix Certification
8 1 (0.74%) Computer Science Degree
8 1 (0.74%) Network+ Certification
Quality Assurance & Compliance
1 5 (3.68%) SLA
2 2 (1.47%) ISO/IEC 27001
2 2 (1.47%) ITGC
2 2 (1.47%) Sarbanes-Oxley
3 1 (0.74%) Accessibility
System Software
1 40 (29.41%) Active Directory
2 4 (2.94%) XenApp
2 4 (2.94%) XenDesktop
3 2 (1.47%) Hyper-V
3 2 (1.47%) VMware Infrastructure
4 1 (0.74%) BitLocker
Systems Management
1 8 (5.88%) Microsoft Intune
2 5 (3.68%) SCCM
3 2 (1.47%) Backup Exec
3 2 (1.47%) Symantec Endpoint Protection
Vendors
1 68 (50.00%) Microsoft
2 10 (7.35%) iManage
3 6 (4.41%) Citrix
4 5 (3.68%) Cisco
4 5 (3.68%) Dell
4 5 (3.68%) ServiceNow
5 3 (2.21%) Adobe
6 2 (1.47%) Apple
6 2 (1.47%) Fortinet
6 2 (1.47%) Google
6 2 (1.47%) Intapp
6 2 (1.47%) Kofax
6 2 (1.47%) N-able
6 2 (1.47%) Symantec
6 2 (1.47%) Veeam
6 2 (1.47%) Veritas
6 2 (1.47%) VMware
7 1 (0.74%) Aderant
7 1 (0.74%) Mitel
7 1 (0.74%) Polycom