Support Analyst Jobs with Work from Home Options

Support Analyst
UK > Work from Home

The median Support Analyst salary in Work from Home is £41,936 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 258 270 325
Rank change year-on-year +12 +55 -8
Permanent jobs requiring a Support Analyst 422 467 850
As % of all permanent jobs with a WFH option 1.21% 1.21% 1.14%
As % of the Job Titles category 1.26% 1.27% 1.18%
Number of salaries quoted 334 396 693
10th Percentile £25,825 £25,500 £22,600
25th Percentile £31,250 £28,875 £26,250
Median annual salary (50th Percentile) £41,936 £36,250 £32,500
Median % change year-on-year +15.68% +11.54% -
75th Percentile £54,500 £49,063 £43,750
90th Percentile £63,750 £66,250 £57,500
UK median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 33,422 36,879 72,309
% of permanent jobs with a recognized job title 96.21% 95.89% 97.34%
Number of salaries quoted 25,463 26,702 42,447
10th Percentile £33,250 £36,750 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £55,500 £62,500 £60,000
Median % change year-on-year -11.20% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Support Analyst trend for jobs with a WFH option

Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Support Analyst.

Support Analyst salary trend for jobs with a WFH option

Support Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Support Analyst over the 6 months to 1 June 2024.

Support Analyst salary histogram for jobs with a WFH option

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 1 June 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Support Analyst in the job title.

1 174 (41.23%) Social Skills
2 145 (34.36%) Microsoft
3 141 (33.41%) SQL
4 131 (31.04%) Windows
5 122 (28.91%) Finance
6 120 (28.44%) ITIL
7 105 (24.88%) Active Directory
8 95 (22.51%) Customer Service
9 91 (21.56%) Microsoft 365
10 84 (19.91%) Problem-Solving
11 73 (17.30%) SQL Server
12 70 (16.59%) Azure
13 64 (15.17%) Incident Management
14 60 (14.22%) Degree
15 53 (12.56%) Microsoft Office
16 52 (12.32%) Windows 10
17 50 (11.85%) ERP
18 47 (11.14%) Service Management
18 47 (11.14%) Change Management
19 43 (10.19%) Linux
20 41 (9.72%) T-SQL
21 39 (9.24%) Analytical Skills
22 38 (9.00%) CRM
22 38 (9.00%) ITSM
23 36 (8.53%) Microsoft Exchange
24 35 (8.29%) Microsoft Intune
25 33 (7.82%) Dynamics CRM
26 32 (7.58%) Dynamics 365
27 31 (7.35%) Service Delivery
28 30 (7.11%) Windows Server

Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (8.53%) Microsoft Exchange
2 18 (4.27%) SharePoint
3 4 (0.95%) Exchange Server 2013
4 3 (0.71%) Apache
4 3 (0.71%) CMS
4 3 (0.71%) EPiServer
4 3 (0.71%) GlassFish
4 3 (0.71%) JBoss
4 3 (0.71%) Tomcat
5 2 (0.47%) Confluence
5 2 (0.47%) Oracle Service Bus
5 2 (0.47%) WebLogic
5 2 (0.47%) WebSphere
6 1 (0.24%) SharePoint 2013
6 1 (0.24%) Skype for Business
6 1 (0.24%) WordPress
Applications
1 53 (12.56%) Microsoft Office
2 17 (4.03%) Microsoft Excel
3 4 (0.95%) MS Visio
4 1 (0.24%) Microsoft Project
Business Applications
1 33 (7.82%) Dynamics CRM
2 12 (2.84%) PlanetPress Connect
3 11 (2.61%) SAP S/4HANA
4 10 (2.37%) NEC Housing
5 7 (1.66%) Dynamics NAV
6 3 (0.71%) Carpe Diem
6 3 (0.71%) SAP HCM
6 3 (0.71%) SAP MM
7 2 (0.47%) Academy Housing
7 2 (0.47%) ION Anvil
7 2 (0.47%) ION MarketView
7 2 (0.47%) NetSuite
7 2 (0.47%) Remedy ITSM
8 1 (0.24%) JDE OneWorld
8 1 (0.24%) Oracle ERP
8 1 (0.24%) Oracle Financials
8 1 (0.24%) SAP HR
8 1 (0.24%) SAP Payroll
8 1 (0.24%) SAP PM
8 1 (0.24%) SAP SCM
Cloud Services
1 91 (21.56%) Microsoft 365
2 70 (16.59%) Azure
3 32 (7.58%) Dynamics 365
4 28 (6.64%) Entra ID
5 22 (5.21%) Power Platform
5 22 (5.21%) SaaS
6 9 (2.13%) AWS
7 6 (1.42%) Azure Data Factory
8 5 (1.18%) WhatsApp
9 4 (0.95%) Azure DevOps
9 4 (0.95%) OneDrive
9 4 (0.95%) Power Automate
10 3 (0.71%) Azure Sentinel
11 2 (0.47%) Snowflake
12 1 (0.24%) Azure AKS
12 1 (0.24%) GCP
12 1 (0.24%) Google Drive
12 1 (0.24%) Mimecast
12 1 (0.24%) PaaS
12 1 (0.24%) PowerApps
Communications & Networking
1 22 (5.21%) VPN
2 20 (4.74%) DNS
2 20 (4.74%) Internet
3 15 (3.55%) WAN
4 12 (2.84%) Firewall
4 12 (2.84%) LAN
5 9 (2.13%) DHCP
5 9 (2.13%) Wi-Fi
6 8 (1.90%) VoIP
6 8 (1.90%) WLAN
7 6 (1.42%) Wireless
8 4 (0.95%) HTTP
8 4 (0.95%) Skype
8 4 (0.95%) TCP/IP
9 3 (0.71%) Cisco IOS
9 3 (0.71%) Intranet
9 3 (0.71%) Reverse Proxy
9 3 (0.71%) SD-WAN
10 2 (0.47%) Intrusion Detection
10 2 (0.47%) SMTP
Database & Business Intelligence
1 73 (17.30%) SQL Server
2 16 (3.79%) Power BI
2 16 (3.79%) SQL Server Integration Services
3 15 (3.55%) SQL Server Reporting Services
4 14 (3.32%) Oracle Database
5 12 (2.84%) Data Warehouse
6 8 (1.90%) Oracle Reports
7 4 (0.95%) Relational Database
8 3 (0.71%) Oracle Database 12c
8 3 (0.71%) SAP HANA
9 2 (0.47%) BusinessObjects
9 2 (0.47%) Oracle Database 10g
9 2 (0.47%) Oracle Database 11g
9 2 (0.47%) VLDB
10 1 (0.24%) BusinessObjects XI
10 1 (0.24%) Crystal Reports
10 1 (0.24%) MySQL
10 1 (0.24%) PostgreSQL
Development Applications
1 23 (5.45%) JIRA
2 12 (2.84%) SQL Server Management Studio (SSMS)
3 3 (0.71%) Visual Studio
4 2 (0.47%) Eclipse
General
1 174 (41.23%) Social Skills
2 122 (28.91%) Finance
3 39 (9.24%) Analytical Skills
4 28 (6.64%) Legal
5 25 (5.92%) Banking
6 21 (4.98%) Front Office
7 19 (4.50%) Law
8 18 (4.27%) Manufacturing
9 14 (3.32%) Inclusion and Diversity
9 14 (3.32%) Military
10 11 (2.61%) Back Office
10 11 (2.61%) Marketing
10 11 (2.61%) Retail
11 8 (1.90%) German Language
12 7 (1.66%) Organisational Skills
13 6 (1.42%) Investment Banking
13 6 (1.42%) Public Sector
14 5 (1.18%) Billing
14 5 (1.18%) Private Banking
15 3 (0.71%) Telecoms
Libraries, Frameworks & Software Standards
1 21 (4.98%) .NET
2 10 (2.37%) REST
3 8 (1.90%) FIX Protocol
3 8 (1.90%) Web Services
4 6 (1.42%) ASP.NET
4 6 (1.42%) JSON
5 5 (1.18%) Middleware
6 4 (0.95%) HTML
6 4 (0.95%) XML
7 3 (0.71%) LDAP
7 3 (0.71%) SAML
7 3 (0.71%) SOAP
7 3 (0.71%) XSLT
8 2 (0.47%) CSS
8 2 (0.47%) MAPI
8 2 (0.47%) Oracle Fusion
9 1 (0.24%) .NET Framework
9 1 (0.24%) RESTful
9 1 (0.24%) Software Packaging
Miscellaneous
1 24 (5.69%) Management Information System
2 16 (3.79%) Onboarding
3 14 (3.32%) Self-Motivation
4 8 (1.90%) Product Ownership
5 7 (1.66%) Housing Association
6 6 (1.42%) Mobile App
6 6 (1.42%) Video Conferencing
7 5 (1.18%) Enterprise Software
7 5 (1.18%) Replication
7 5 (1.18%) Social Media
8 4 (0.95%) Driving Licence
8 4 (0.95%) Virtual Team
9 3 (0.71%) CMDB
9 3 (0.71%) Foreign Exchange (FX)
10 2 (0.47%) BYOD
10 2 (0.47%) iPad
10 2 (0.47%) Legacy Systems
10 2 (0.47%) NHS
10 2 (0.47%) Reference Data
10 2 (0.47%) Team-Oriented Environment
Operating Systems
1 131 (31.04%) Windows
2 52 (12.32%) Windows 10
3 43 (10.19%) Linux
4 30 (7.11%) Windows Server
5 28 (6.64%) Unix
6 21 (4.98%) Apple iOS
7 14 (3.32%) Mac OS X
8 10 (2.37%) Windows Server 2019
9 7 (1.66%) Android
10 5 (1.18%) Solaris
10 5 (1.18%) Windows 7
10 5 (1.18%) Windows Server 2016
11 4 (0.95%) Mac OS
12 3 (0.71%) AIX
13 2 (0.47%) Red Hat Enterprise Linux
13 2 (0.47%) Windows Vista
14 1 (0.24%) Windows Server 2012
Processes & Methodologies
1 120 (28.44%) ITIL
2 95 (22.51%) Customer Service
3 84 (19.91%) Problem-Solving
4 64 (15.17%) Incident Management
5 50 (11.85%) ERP
6 47 (11.14%) Change Management
6 47 (11.14%) Service Management
7 38 (9.00%) CRM
7 38 (9.00%) ITSM
8 31 (7.35%) Service Delivery
9 25 (5.92%) Information Security
10 21 (4.98%) Agile
10 21 (4.98%) User Acceptance Testing
11 20 (4.74%) Document Management
12 19 (4.50%) Cybersecurity
12 19 (4.50%) DevOps
13 18 (4.27%) Problem Management
13 18 (4.27%) Release Management
14 17 (4.03%) Root Cause Analysis
14 17 (4.03%) Workflow
Programming Languages
1 141 (33.41%) SQL
2 41 (9.72%) T-SQL
3 27 (6.40%) PowerShell
4 17 (4.03%) PL/SQL
5 13 (3.08%) C#
6 6 (1.42%) Java
7 4 (0.95%) R
8 3 (0.71%) JavaScript
8 3 (0.71%) Perl
8 3 (0.71%) Shell Script
8 3 (0.71%) XPath
9 2 (0.47%) Bash
10 1 (0.24%) MATLAB
10 1 (0.24%) Python
10 1 (0.24%) VB
10 1 (0.24%) VB.NET
10 1 (0.24%) VBA
Qualifications
1 60 (14.22%) Degree
2 14 (3.32%) CISM
2 14 (3.32%) CISSP
2 14 (3.32%) GCIA
2 14 (3.32%) GCIH
2 14 (3.32%) GREM
2 14 (3.32%) Microsoft Certification
3 10 (2.37%) Security Cleared
4 9 (2.13%) A+ Certification
5 7 (1.66%) DV Cleared
5 7 (1.66%) NVQ Level 3
5 7 (1.66%) PRINCE2 Practitioner
6 6 (1.42%) ITIL Certification
6 6 (1.42%) MCDST
7 4 (0.95%) Master's Degree
7 4 (0.95%) MCP
8 3 (0.71%) SC Cleared
9 2 (0.47%) Computer Science Degree
9 2 (0.47%) ITIL Foundation Certificate
9 2 (0.47%) MCSE
Quality Assurance & Compliance
1 26 (6.16%) SLA
2 5 (1.18%) Cyber Essentials
3 4 (0.95%) ISO/IEC 27001
4 3 (0.71%) Data Quality
5 2 (0.47%) GDPR
5 2 (0.47%) PCI DSS
5 2 (0.47%) Sarbanes-Oxley
6 1 (0.24%) ISO 9001
6 1 (0.24%) PMO
6 1 (0.24%) QA
System Software
1 105 (24.88%) Active Directory
2 14 (3.32%) VMware Infrastructure
3 8 (1.90%) Virtual Desktop
4 3 (0.71%) Hyper-V
5 2 (0.47%) Oracle RAC
6 1 (0.24%) Virtual Machines
Systems Management
1 35 (8.29%) Microsoft Intune
2 22 (5.21%) SCCM
3 5 (1.18%) PaperCut
4 4 (0.95%) Single Sign-On
5 3 (0.71%) AirWatch
5 3 (0.71%) Oracle Statspack
5 3 (0.71%) ZENworks
6 2 (0.47%) Data Guard
6 2 (0.47%) Oracle RMAN
7 1 (0.24%) Cisco CUCM
7 1 (0.24%) Control-M
7 1 (0.24%) Jamf Pro
7 1 (0.24%) MobiControl
Vendors
1 145 (34.36%) Microsoft
2 24 (5.69%) Oracle
3 16 (3.79%) ServiceNow
4 15 (3.55%) VMware
5 14 (3.32%) BT
5 14 (3.32%) Dell
6 13 (3.08%) SAP
7 12 (2.84%) Citrix
7 12 (2.84%) FNZ
7 12 (2.84%) iManage
8 10 (2.37%) Cisco
8 10 (2.37%) ION Trading
8 10 (2.37%) NEC
9 9 (2.13%) Apple
10 8 (1.90%) Algorithmics
10 8 (1.90%) IBM
11 7 (1.66%) Veeam
12 6 (1.42%) Databricks
12 6 (1.42%) Google
13 5 (1.18%) Capita