1 to 2 of 2 Apprenticeship Service Desk Engineer Jobs in the UK

Reporting into the Service Desk Team Lead/Operations manager, this role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to one of our specialist team members to … investigate and resolve. Role Work as part of a Service Desk Team Logging support request on internal systems Keeping service desk documentation up to date Support IT and telecoms infrastructure, software applications, hardware configurations and mobile devices Configuration, maintenance, troubleshooting, deployments and documentation Remote management of … equivalent, grade 4 (Essential) Maths GCSE or equivalent, grade 4 (Essential) About the Employer E2E TECHNOLOGIES LTD We’re a proactive, SLA-beating, managed service provider that busts the common stereotypes surrounding IT. By working hand in hand with you we take the hassle out of IT, monitoring, managing more »

last 2 IT apprentices recruited in the last 2 years both secured full time roles in our Tech Services team. Role Reporting to the Service Desk Team Lead, the Apprentice ICT Service Desk Engineer will provide support to internal customers, helping them to be productive … for our customer portal and other members of the team Adopt a flexible working style to ensure the delivery of a high standard of service and positive customer experience Assist with the ongoing provision of a secure ICT infrastructure As part of the first line team you will be … to a wide range of abilities Maintain our asset register along with user profiles and system access rights To adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am – 6.00pm) To complete all requirements of the apprenticeship programme and ensure other essential learning more »