26 to 50 of 174 Customer Service Jobs in Scotland

may be required to complete the safe installation and removal of smart meters (SMETS2) in domestic properties when needed. We strive to provide excellent customer service to our customers ensuring that all jobs are complete timely and that the customers are well informed on the benefits and safe … The benefits Flexible working approach Company van Opportunity to progress your career in a thriving business Access to our Employee Assistance Programme Online GP Service,24 hours a day, 365 days a year Recommend a Friend scheme Reward & Recognition Scheme Access to My Rewards which provides amazing reductions on … to 10% on restaurants and takeaways Up to 25% off gym membership What youll need to be successful We promise to deliver the best service to our customers, to be able to achieve this we strive for our skilled Engineers to be passionate and take a real pride in more »

may be required to complete the safe installation and removal of smart meters (SMETS2) in domestic properties when needed. We strive to provide excellent customer service to our customers ensuring that all jobs are complete timely and that the customers are well informed on the benefits and safe … The benefits Flexible working approach Company van Opportunity to progress your career in a thriving business Access to our Employee Assistance Programme Online GP Service,24 hours a day, 365 days a year Recommend a Friend scheme Reward & Recognition Scheme Access to My Rewards which provides amazing reductions on … to 10% on restaurants and takeaways Up to 25% off gym membership What youll need to be successful We promise to deliver the best service to our customers, to be able to achieve this we strive for our skilled Engineers to be passionate and take a real pride in more »

This role is coveringGlasgow to Ayrshire To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products … and functionality. Respond to customer service requests for the repair of business equipment. Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed. Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction. Look for opportunities to give the customer more »

the wider IT team to implement MacOS policies, configuration profiles and procedures. • Ability to work under pressure in a fast-paced environment. • Possess Strong customer service, analytical, and problem resolution skills. • Strong communication skills; Excellent English (Written and spoken). • Ability to be empathic and sympathetic to our … users. • Capturing all interactions and ticket resolutions within our ticketing system Service now to aid trending and continual service improvements. • Categorizing tickets based on ITIL principles (Incidents and Service Requests) • Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. • Troubleshooting issues … relevant support teams when necessary. • Contribute to the Knowledge-base when new work instruction or fixes are identified. in our ticketing tool to be customer specific or generic. The following areas of experience are not essential, but are desirable experience for this role; • Knowledge of Insurance market Applications such more »

and systems, ensuring the smooth running of various essential business processes. Location, Aberdeen UK, onsite. Requirements Here's what the role will look like Service Requests Take ownership of service requests, and create personal service requests to provide assistance Incidents Take ownership of issues and incident related …/Oracle database administration Must have knowledge of Web technologies and Windows Server environment Must be aware of security surrounding applications, such as SSL, Service Accounts, Password Management etc Must have good problem solving skills Excellent communication skills and ability to work with business stakeholders at all levels, Excellent … customer service skills (identifying, gathering, validating and delivering customer needs), Ability to operate in a complex environment, working on numerous activities simultaneously, Experience of applying defined processes and procedures, Positive, can do attitude, Ability and appetite to learn new skills, Awareness of ITIL processes and functions Benefits more »

Field Service Engineer, Medical X-Ray & CT Systems Overall Earnings £50K+ (including bonus) Basic Salary £40,000 - £45,000 10% Bonus Company Car or Car Allowance Pension Private Medical Cover Life Assurance 25 Days Holiday Full and Comprehensive Manufacturer Product Training **An excellent opportunity for an X-Ray field … service engineer from any sector to join a leading manufacturer of medical imaging systems and training on medical X-Ray, CT and MRI systems** The Role - Field Service Engineer, Medical X-Ray & CT Systems You will be responsible for the service, breakdown repair and maintenance of their … range of highly advanced X-ray, CT and MRI systems located at hospitals and healthcare centres throughout your local region. Your Background - Field Service Engineer, Medical X-Ray & CT Systems To apply you should be able to demonstrate the following: Experience in maintaining, installing and repairing X-ray equipment more »

relationships to drive long term value for our clients through innovative solutions and services. Job Overview: We are seeking a highly motivated and experienced Service Manager to join our Facilities team, specialising in Water Hygiene & Legionella . As a Service Manager, you will be responsible for overseeing the … daily operations of our service department and ensuring exceptional customer service. If you have a passion for providing excellent service, strong leadership skills, and knowledge of the Water Hygiene & Legionella industry, we want to hear from you! Job Duties: · Provide support to enable growth of the environmental … the Water Supply (Water Fittings) Regulations & Byelaws:- Installing Thermostatic Mixer Valves Repairing or replacing water heaters Removal of dead-legs (redundant pipework or water service) or other unwanted water services Insulating water storage tanks and its associated pipe work Re-configuration of pipe work within a cold water storage more »

Service Desk Support/Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and … your engineering colleagues to successfully resolve any problems or technical issues. For this role we need someone who has previous service desk/helpdesk experience or a business customer service background, ideally along with some technical experience as well. You will need to have great organisational skills … busy environment, and also have good computer and administration skills as well. Your role will include: Working and liaising with your engineers to schedule customer appointments Identifying, diagnosing and rectifying customers issues Resolve any customer complaints quickly and efficiently Managing equipment deployment as well as ensuring all kit more »

an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and technical … expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. Suggest more »

an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and technical … expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. Suggest more »

join the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while minimizing … in our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient growth … existing services. Motivate, develop, and manage staff within the Team to ensure efficiency and effectiveness in the services provided. Monitor and review Incidents and Service Requests to ensure correct processes are followed by the Service Desk, closure within Services Levels. Identify and raise Problem Records to resolve on more »

join the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while minimizing … in our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient growth … existing services. Motivate, develop, and manage staff within the Team to ensure efficiency and effectiveness in the services provided. Monitor and review Incidents and Service Requests to ensure correct processes are followed by the Service Desk, closure within Services Levels. Identify and raise Problem Records to resolve on more »

Field Service EngineersRequired - Immediate Start!! Competitive Salary rates + O/T + Door to Door Pay + Company Van Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire . As a Field Service Engineer your role will be … to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company equipment, you will be responsible for: Fault diagnosis, repair and routine maintenance of specialist vehicles and … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »

necessary training and advice. What will you do in this position? As part of this job opportunity, you will maintain a high degree of customer service for all support queries and adhere to all service management principles. You should be able to take ownership of user problems … help them resolve any hardware or software related problems and maintain a log of problems detected. Should be involved in allocation of more complex service issues to the relevant IT Support member and arrange for external technical support where problems are not resolved in house. Make sure all SLA more »

necessary training and advice. What will you do in this position? As part of this job opportunity, you will maintain a high degree of customer service for all support queries and adhere to all service management principles. You should be able to take ownership of user problems … help them resolve any hardware or software related problems and maintain a log of problems detected. Should be involved in allocation of more complex service issues to the relevant IT Support member and arrange for external technical support where problems are not resolved in house. Make sure all SLA more »

Customer ServiceExecutive - £24,000 - Hybrid A highly successful business are looking for a bright, motivaited Customer Service Executiveto join them in a client facing, operational role. This is a brilliant opportunity to join an established business offering real long term career development. The ideal candidate will be more »

an excellent opportunity for foreign travel to work directly with customers to develop and deliver solutions. Our clients are banks, central banks; insurance companies, service providers and our applications process high volume payments for some of the largest institutions worldwide. Due to our continued growth and expansion, we have … The Role As our Software Support Engineer, you will bring your experience in application support to Aperta and your core responsibilities include: Owning individual customer incidents reported directly of via our front end support staff, ensuring delivery of solutions in line with the SLA agreements, meeting deadlines and quality … customising and supporting business applications preferably in the financial services industry. The applications are parameterised via custom tools requiring a detailed understanding of the customer's workflow. Demonstrable ability to liaise with customers and internal staff at all levels to develop requirements for new customer requirements and work more »

an excellent opportunity for foreign travel to work directly with customers to develop and deliver solutions. Our clients are banks, central banks; insurance companies, service providers and our applications process high volume payments for some of the largest institutions worldwide. Due to our continued growth and expansion, we have … The Role As our Software Support Engineer, you will bring your experience in application support to Aperta and your core responsibilities include: • Owning individual customer incidents reported directly of via our front end support staff, ensuring delivery of solutions in line with the SLA agreements, meeting deadlines and quality … customising and supporting business applications preferably in the financial services industry. The applications are parameterised via custom tools requiring a detailed understanding of the customer’s workflow. • Demonstrable ability to liaise with customers and internal staff at all levels to develop requirements for new customer requirements and work more »

Are you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities: Team Management: Lead … delivery within tight deadlines. Daily Operations: Run daily stand-up meetings, facilitate discussions, and assist the team in resolving operational issues and escalations effectively. Customer Interaction: Collaborate closely with customers, addressing their needs, concerns, and feedback to ensure exceptional service delivery and satisfaction. Key Requirements: Experience: A background … continuous improvement. Programme Management: Strong programme management skills, with the ability to oversee multiple projects simultaneously and deliver results on time and within budget. Customer Focus: A passion for delivering outstanding customer service, with excellent communication and interpersonal skills to build and maintain strong client relationships. Analytical more »

has celebrated over 26 years in the Technology industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … seen significant growth across our practices and our Service Reliability Group is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description Responsible for the architecture, design, configuration, development, deployment, and maintenance more »

hours are: 07:00 – 16:30 Mon-Thurs and 07:00 – 13:30 Fri – hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services … be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: • Excellent knowledge … and performance reporting • Provide support for L2 and L3 Operational activities & troubleshooting • Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments • Demonstrate the ability to methodically work through issues • Must be able to deal directly with clients in a friendly and highly confident manner more »

a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers …/or banking (desirable) Treasury qualification desirable but not essential Strong analytical and problem solving skills Detail oriented and able to work under pressure Customer service oriented, team player and good communication skills Advanced Microsoft skills, particularly Excel What we offer: NOV Offers You Health & Wellbeing: 30 days more »

per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure. Role: The Onsite IT Support Engineer will … and understandably to the end-user The role focuses on providing IT services, following robust processes and providing accurate and consistent outcomes Understanding agreed Service Levels, ensuring SLAs and KPIs are met consistently, and providing the best support possible to business users Required experience: Solid, recent experience in IT … Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under own initiative Knowledge more »

per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure. Skills and experience required: Proficiency in MS365 … Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under own initiative. Knowledge of a variety more »

has celebrated over 27 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … patterns and best practices, working with development teams as well as directly with customers. Technical subject matter expert. Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, enforcing standards. Liaise directly with customers to more »