Service Delivery Contracts in the East of England

Service Delivery
England > East of England

The table below provides summary statistics for contract job vacancies advertised in the East of England requiring Service Delivery skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Delivery over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 34 50 38
Rank change year-on-year +16 -12 +40
Contract jobs citing Service Delivery 94 70 134
As % of all contract jobs advertised in the East of England 4.80% 3.60% 5.26%
As % of the Processes & Methodologies category 5.74% 4.12% 5.93%
Number of daily rates quoted 16 25 56
10th Percentile £256 £159 £124
25th Percentile £300 £205 £191
Median daily rate (50th Percentile) £350 £400 £463
Median % change year-on-year -12.50% -13.51% +42.31%
75th Percentile £408 £500 £535
90th Percentile £434 £760 £587
England median daily rate £490 £525 £525
% change year-on-year -6.67% - +11.61%
Number of hourly rates quoted 71 32 48
10th Percentile - £13.29 -
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £14.84 £13.66 £13.50
Median % change year-on-year +8.64% +1.19% -
75th Percentile £15.98 £13.91 £14.75
90th Percentile £16.85 - £15.75
England median hourly rate £15.00 £18.50 £14.50
% change year-on-year -18.92% +27.59% -19.44%

All Process and Methodology Skills
East of England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the East of England.

Contract vacancies with a requirement for process or methodology skills 1,639 1,700 2,261
As % of all contract IT jobs advertised in the East of England 83.67% 87.31% 88.70%
Number of daily rates quoted 658 1,011 1,311
10th Percentile £200 £208 £195
25th Percentile £313 £350 £363
Median daily rate (50th Percentile) £441 £480 £475
Median % change year-on-year -8.13% +1.05% +11.76%
75th Percentile £575 £600 £587
90th Percentile £671 £704 £675
England median daily rate £525 £550 £550
% change year-on-year -4.55% - +10.00%
Number of hourly rates quoted 616 320 379
10th Percentile £14.16 £13.41 £12.50
25th Percentile £15.62 £14.25 £13.41
Median hourly rate £40.00 £21.26 £17.50
Median % change year-on-year +88.15% +21.49% +9.38%
75th Percentile £62.50 £63.75 £47.50
90th Percentile £75.00 £70.00 £60.00
England median hourly rate £37.50 £36.00 £25.68
% change year-on-year +4.17% +40.19% +14.13%

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing Service Delivery in the East of England.

Daily rate trend for Service Delivery in the East of England

Service Delivery
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing Service Delivery in the East of England over the 6 months to 12 June 2024.

Daily rate histogram for Service Delivery in the East of England

Service Delivery
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing Service Delivery in the East of England.

Hourly rate trend for Service Delivery in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire +3 71 £300 -12.41% 27
Essex +7 9 £350 -33.33% 18
Hertfordshire -6 7 £350 -12.50% 21
Bedfordshire +5 6 £400 +158.27% 1
Norfolk -2 1 £425 +43.46% 2
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.26%) Microsoft Exchange
1 4 (4.26%) SharePoint
Applications
1 61 (64.89%) Microsoft Excel
1 61 (64.89%) Microsoft PowerPoint
Business Applications
1 2 (2.13%) Salesforce CRM
Cloud Services
1 18 (19.15%) Microsoft 365
2 4 (4.26%) Azure
3 2 (2.13%) AWS
3 2 (2.13%) SaaS
Communications & Networking
1 14 (14.89%) Wi-Fi
2 1 (1.06%) Firewall
Database & Business Intelligence
1 1 (1.06%) Tableau
General
1 54 (57.45%) Social Skills
2 13 (13.83%) German Language
3 10 (10.64%) Finance
4 7 (7.45%) Analytical Skills
4 7 (7.45%) Hungarian Language
4 7 (7.45%) Lithuanian Language
5 6 (6.38%) Marketing
5 6 (6.38%) Pharmaceutical
6 5 (5.32%) Local Government
7 4 (4.26%) Dutch Language
7 4 (4.26%) Manufacturing
8 2 (2.13%) Banking
8 2 (2.13%) Games
8 2 (2.13%) Public Sector
9 1 (1.06%) Aerospace
9 1 (1.06%) Aviation
9 1 (1.06%) Inclusion and Diversity
9 1 (1.06%) Law
9 1 (1.06%) Spanish Language
Job Titles
1 47 (50.00%) Analyst
2 40 (42.55%) Service Analyst
3 27 (28.72%) Service Desk Analyst
4 22 (23.40%) Customer Analyst
4 22 (23.40%) Customer Service Analyst
5 13 (13.83%) 1st Line Service Desk Analyst
6 9 (9.57%) Call Centre Analyst
7 7 (7.45%) Business Analyst
8 5 (5.32%) Senior
9 4 (4.26%) 2nd Line Engineer
9 4 (4.26%) 2nd Line Support
9 4 (4.26%) 2nd Line Support Engineer
9 4 (4.26%) Senior Analyst
9 4 (4.26%) Senior Business Analyst
9 4 (4.26%) Service Delivery Engineer
9 4 (4.26%) Support Engineer
10 2 (2.13%) Call Centre Manager
10 2 (2.13%) Developer
10 2 (2.13%) Salesforce Developer
11 1 (1.06%) Cloud Developer
Libraries, Frameworks & Software Standards
1 4 (4.26%) HTML
2 2 (2.13%) CSS
2 2 (2.13%) Lightning Web Components
2 2 (2.13%) REST
2 2 (2.13%) Visualforce
3 1 (1.06%) Middleware
3 1 (1.06%) SAP PI
Miscellaneous
1 2 (2.13%) Management Information System
1 2 (2.13%) Product Ownership
1 2 (2.13%) SWIFT Messaging Network
2 1 (1.06%) Housing Association
2 1 (1.06%) Legacy Systems
2 1 (1.06%) Marketing Technology
2 1 (1.06%) Onboarding
Operating Systems
1 6 (6.38%) Windows
Processes & Methodologies
1 77 (81.91%) Problem-Solving
2 74 (78.72%) Customer Service
3 70 (74.47%) Incident Management
3 70 (74.47%) Mathematics
4 31 (32.98%) ITIL
5 11 (11.70%) Problem Management
6 9 (9.57%) Stakeholder Management
7 6 (6.38%) Business Case
7 6 (6.38%) CRM
7 6 (6.38%) PRINCE2
8 5 (5.32%) Decision-Making
9 4 (4.26%) Agile
9 4 (4.26%) Coaching
10 3 (3.19%) Line Management
10 3 (3.19%) Project Delivery
10 3 (3.19%) Trend Analysis
11 2 (2.13%) Actionable Insight
11 2 (2.13%) Mentoring
11 2 (2.13%) Product Backlog
11 2 (2.13%) Scaled Agile Framework
Programming Languages
1 5 (5.32%) SQL
2 2 (2.13%) Apex Code
2 2 (2.13%) JavaScript
Qualifications
1 17 (18.09%) MCSA
1 17 (18.09%) Microsoft Certification
2 13 (13.83%) A+ Certification
3 11 (11.70%) MCP
4 5 (5.32%) Degree
5 4 (4.26%) CCNA
5 4 (4.26%) Cisco Certification
5 4 (4.26%) MCSE
6 2 (2.13%) PMP
6 2 (2.13%) SC Cleared
6 2 (2.13%) Security Cleared
7 1 (1.06%) BPSS Clearance
7 1 (1.06%) Master's Degree
7 1 (1.06%) PMI Certification
Quality Assurance & Compliance
1 7 (7.45%) SLA
2 4 (4.26%) Data Quality
3 1 (1.06%) Actionable Recommendations
3 1 (1.06%) PMO
System Software
1 18 (19.15%) Active Directory
Vendors
1 66 (70.21%) Microsoft
2 15 (15.96%) Citrix
3 13 (13.83%) ServiceNow
4 2 (2.13%) Cisco
4 2 (2.13%) NetApp
4 2 (2.13%) Salesforce
4 2 (2.13%) Salesforce Marketing Cloud
5 1 (1.06%) SAP
5 1 (1.06%) Twitter