1st Line Support Contracts in the South East

First Line Support
England > South East

The median First Line Support daily rate in the South East is £163 according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 155 172 154
Rank change year-on-year +17 -18 +24
Contract jobs requiring a 1st Line Support 46 39 105
As % of all contract jobs advertised in the South East 0.81% 0.69% 1.37%
As % of the Job Titles category 0.88% 0.73% 1.43%
Number of daily rates quoted 6 11 46
10th Percentile £129 £121 £119
25th Percentile £139 £123 £128
Median daily rate (50th Percentile) £163 £140 £148
Median % change year-on-year +16.07% -5.08% -7.81%
75th Percentile £174 £159 £185
90th Percentile £188 £169 £350
England median daily rate £145 £150 £150
% change year-on-year -3.67% - +11.11%
Number of hourly rates quoted 1 7 31
10th Percentile - £13.00 £13.13
25th Percentile - £14.11 £14.00
Median hourly rate £17.80 £15.21 £16.50
Median % change year-on-year +17.03% -7.82% +61.92%
75th Percentile - £18.75 £16.75
90th Percentile - - £18.50
England median hourly rate £16.50 £18.50 £16.50
% change year-on-year -10.81% +12.12% +37.50%

All Contract IT Job Vacancies
South East

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the South East with a recognized job title 5,205 5,364 7,367
% of contract IT jobs with a recognized job title 92.17% 94.62% 95.79%
Number of daily rates quoted 3,082 3,717 5,057
10th Percentile £234 £217 £206
25th Percentile £400 £388 £381
Median daily rate (50th Percentile) £500 £500 £500
Median % change year-on-year - - +11.11%
75th Percentile £625 £604 £590
90th Percentile £688 £700 £675
England median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +6.00%
Number of hourly rates quoted 524 238 311
10th Percentile £12.88 £16.25 £12.50
25th Percentile £18.32 £22.18 £16.18
Median hourly rate £48.20 £50.00 £20.00
Median % change year-on-year -3.60% +150.00% -20.00%
75th Percentile £65.00 £66.00 £45.56
90th Percentile £80.00 £75.00 £61.50
England median hourly rate £37.75 £45.00 £23.91
% change year-on-year -16.11% +88.21% +11.47%

1st Line Support
Job Vacancy Trend in the South East

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 1st Line Support in the South East

1st Line Support
Contractor Daily Rate Trend in the South East

3-month moving average daily rate quoted in jobs citing 1st Line Support in the South East.

Daily rate trend for 1st Line Support in the South East

1st Line Support
Contractor Hourly Rate Trend in the South East

3-month moving average hourly rates quoted in jobs citing 1st Line Support in the South East.

Hourly rate trend for 1st Line Support in the South East

1st Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the South East region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +51 37 £165 +10.00% 14
Berkshire +20 36 £165 +10.00% 7
Hampshire -15 6 - - 6
Surrey +15 2 £150 - 2
Kent +2 1 £160 +30.61% 6
Oxfordshire - 1 £145 - 7
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 2 June 2024, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring 1st Line Support in the job title.

1 26 (56.52%) Microsoft
2 23 (50.00%) SLA
3 17 (36.96%) Service Delivery
4 16 (34.78%) ITIL
4 16 (34.78%) Problem-Solving
5 13 (28.26%) Security Cleared
6 9 (19.57%) Active Directory
6 9 (19.57%) Microsoft 365
6 9 (19.57%) Social Skills
7 8 (17.39%) Customer Service
8 7 (15.22%) Windows
9 6 (13.04%) SQL
9 6 (13.04%) Wi-Fi
9 6 (13.04%) Retail
9 6 (13.04%) CRM
9 6 (13.04%) Windows 10
9 6 (13.04%) Windows 7
9 6 (13.04%) Apple iOS
9 6 (13.04%) Digital Signage
9 6 (13.04%) Proactive Monitoring
10 3 (6.52%) Microsoft Office
11 2 (4.35%) Apple
11 2 (4.35%) Dell
11 2 (4.35%) JIRA
11 2 (4.35%) OneDrive
12 1 (2.17%) Public Sector
12 1 (2.17%) Regulatory Compliance
12 1 (2.17%) DBS Check
12 1 (2.17%) Kalman Filter
12 1 (2.17%) Onboarding

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (6.52%) Microsoft Office
2 1 (2.17%) Microsoft Excel
Cloud Services
1 9 (19.57%) Microsoft 365
2 2 (4.35%) OneDrive
Communications & Networking
1 6 (13.04%) Wi-Fi
Development Applications
1 2 (4.35%) JIRA
General
1 9 (19.57%) Social Skills
2 6 (13.04%) Retail
3 1 (2.17%) Legal
3 1 (2.17%) Public Sector
Libraries, Frameworks & Software Standards
1 1 (2.17%) XML
Miscellaneous
1 6 (13.04%) Digital Signage
2 1 (2.17%) Onboarding
Operating Systems
1 7 (15.22%) Windows
2 6 (13.04%) Apple iOS
2 6 (13.04%) Windows 10
2 6 (13.04%) Windows 7
3 1 (2.17%) Mac OS
Processes & Methodologies
1 17 (36.96%) Service Delivery
2 16 (34.78%) ITIL
2 16 (34.78%) Problem-Solving
3 8 (17.39%) Customer Service
4 6 (13.04%) CRM
4 6 (13.04%) Proactive Monitoring
5 1 (2.17%) Kalman Filter
5 1 (2.17%) Regulatory Compliance
Programming Languages
1 6 (13.04%) SQL
Qualifications
1 13 (28.26%) Security Cleared
2 1 (2.17%) A+ Certification
2 1 (2.17%) CCNA
2 1 (2.17%) Cisco Certification
2 1 (2.17%) DBS Check
2 1 (2.17%) Degree
Quality Assurance & Compliance
1 23 (50.00%) SLA
System Software
1 9 (19.57%) Active Directory
Vendors
1 26 (56.52%) Microsoft
2 2 (4.35%) Apple
2 2 (4.35%) Dell
3 1 (2.17%) Cisco
3 1 (2.17%) Juniper
3 1 (2.17%) Remedy