core responsibilities include: Owning individual customer incidents reported directly of via our front end support staff, ensuring delivery of solutions in line with the SLA agreements, meeting deadlines and quality standards, providing regular updates to key stakeholders at all levels. Work with customers to provide product demonstrations, define their requirements more »
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Sanderson Recruitment Plc
WFM scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution Scheduling staff using Work Force Management Tools - either using Verint, Nice, Genesys Planning and scheduling activities (training/ more »
SPEN with the ability to troubleshoot and resolve issues Liaise with Scottish Power staff and external suppliers to deliver all Provide related activities within SLA timescales. You will have the ability to effectively operate and integrate into a customer environment showing strong interpersonal skills and a high degree of enthusiasm … network performance Provide remote support to Field Engineers working on faults Ability to prioritise network alarms and incidents in order to fulfil KPI/SLA commitment Liaise between internal departments, 3rd party suppliers and customer within agreed SLAs Complete network reports and analysis when required Ensure Governance of processes within … tools. Must be PC literate and competent with Word/Excel/Visio/MS Project Track record of successfully prioritising simultaneous activities within SLA A Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Strong interpersonal negotiating and communication more »
Employment Type: Permanent
Salary: 4% Matched pension, Health cash plan, Life assurance, 33 Holidays
